Kanaidi, SE., M.Si (Penulis “Buku Dasar-Dasar PERIKLANAN”, Service Quality and Motivation Trainer, Dosen Marketing Management, Praktisi Bisnis) email : kana_ati@yahoo.com atau kanaidi@yahoo.com atau kanaidi@poltekpos.ac.id HP. 08122353284 Fax. 022-4218995 PIN BBm : 27CBC148 Facebook : Kanaidi Ken & Kanaidi Ken Part II