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November 2010




People-centered Organizations
                                A CP YEN FOUNDATION Newsletter
Employee Ownership &                  Core Principles &                 Presencing: Collective           Inviting Dialogue
National Coalition of                 Practices for Dialogue &          Leadership for Profound          Perspectives on the Difficult Dialogues
Dialogue and Deliberation             Deliberation                      Innovation and Change            Initiative at Clark University
Page 2                                Page 3                            Page 7                           Page 10




In this Issue....
“People-centered organizations” has been the theme of conversations, activities and reflections
this month.

From participating in a workshop about employee ownership where practitioners shared an
experience of deep connection and purpose in their work, reaffirming that responsibility lies in
ourselves to embody the needed change in the world.                                                                       As a microcosm of
                                                                                                                          the larger culture,
People-centered organizations was also the focus of dialogue at the National Coalition for                                Dialogue allows a
Dialogue & Deliberation (NCDD) event themed from polarization to problem solving: a learning exchange                     wide spectrum of
                                                                                                                          possible
on public engagement. The NCDD is a coalition of practitioners (organizations, researchers, public
                                                                                                                          relationships to
officials, activists, artists and students) working to solve problems through quality deliberation and
                                                                                                                          be revealed.
collaborative action. At this event I learned tools (summarized in this newsletter), heard about
experiences in difficult contexts and participated in a focus group about internet-based dialogue.                         It can disclose the
                                                                                                                          impact of society
Appreciation for people-centered organizations was deepened on a very personal level during my                            on the individual
participation in the Presencing Institute’s workshop Presencing: Collective Leadership for Profound                       and the
Innovation and Change where we learned how to open our mind, heart and will; to suspend personal                          individual’s
voices of judgment, cynicism and fear; and to let go of the past and tune into a future that is                           impact on society.
seeking to emerge through oneself. This process is called presencing: to act from a state of
awareness in the now: sensing and actualizing emerging futures. How is this related to people-                            It can display how
centered organizations? “The success of an intervention depends on the interior condition of the                          power is assumed
intervenor.” Usually we are not aware of the source dimension from which effective leadership                             or given away
                                                                                                                          and how
and social action come into being. It is this source that theory U attempts to explore.
                                                                                                                          pervasive are the
                                                                                                                          generally
My “aha” was in realizing that opening oneself to be a vehicle for the emergent is of greater
                                                                                                                          unnoticed rules of
importance than the specific forms they emerge into is. My insight is to engage the variety ways                           the system that
that I can be a vehicle to my mission: to foster the art of dialogue, facilitate positive social change and forge         constitutes our
sustainable communities. I invite you to share with me and the Foundation your thoughts on what is                        culture.
emerging through you.
                                                                                                                          But it is most
Lastly, in this article I offer notes on Clark University’s Difficult Dialogues initiative. As one of 27                   deeply concerned
programs across the U.S. funded by the Ford Foundation, the initiative raises awareness and                               with
develops dialogue skills through a range of public programs, faculty development, courses and                             understanding the
activities in student life. The aim is to foster a culture of dialogue on campus and encourage an                         dynamics of how
ethos of transparency and collaboration across the community.                                                             thought conceives
                                                                                                                          such connections.
Included at the end of this newsletter is an outline of five dialogue methods so you too can practice                      - David Bohm
dialogue in your own community! I welcome feedback about your experiences and any questions
you may have during your learning process!


                                                                                                                                                  1
November 2010




Employee Ownership
   "Employee ownership" refers to the ownership of a company, directly or indirectly, in part or in whole by
some or all of its employees. Ownership is generally through a formal plan offered by the employer.
Popular types of ownership arrangements in the U.S. are employee stock ownership plans (ESOPs), equity
compensation plans such as stock options, and ownership culture.

Thanks to ownership options, employees are able to experience income growth at levels that would not have been available
through a conventional salary structure. In real terms, this makes the difference between being able to buy a house,
affording college and many other life aspirations dependent on financial ability.

Empirical studies on employee ownership and its consequences have found favorable effects. The effects however, do not
come about automatically and the specific conditions under which they arise are largely unknown. A thesis on this topic is
currently underway by Phd candidate Joe Hsueh (MIT Sloan) to address the question: under what conditions does
employee ownership improve firm performance? Because ownership structure is part of a larger corporate system Hsueh
has developed a dynamic feedback model of a startup company with various compensation and ownership structures
highlighting how each structure influences employee behavior, how they drive business processes, and how those processes
interact with market conditions which generate specific firm performance effects. Joe’s contribution to the fields of
Organizational Design and Strategic Human Resource Management is this model of causal mechanisms between Human
Resource practices and firm performance as well as an analysis of how various combinations of salary, stock options, stock
grants, profit sharing schemes and participatory management influence firm performance overtime under different industry
structures and market conditions.




From Polarization to Problem Solving
Battles for the media attention; simplifying complex reality into polarized extremes; civic
participation being replaced by apathy... our national consciousness has got to have a
better way to evolve. Well, there is, it’s being pioneered across the globe and one of the
actors is The National Coalition for Dialogue & Deliberation (NCDD).

An emergent social shift: Dialogue & deliberation is practiced in conflict transformation, intergroup relations and
deliberative democracy. The Boston NCDD gathering brought together public engagement practitioners—facilitators,
public officials, school administrators, community leaders, and others—to discuss practical methods and policies for
productive dialogue. With the increase in national and local attention to more open, participatory governance and
community problem-solving, the conversation focused in on three topic areas:

    1. Quality Public Engagement: What is it and how to broaden adoption?
    2. Online Engagement: How can online technology enhance public engagement?
    3. Collaborations That Work: How to strengthen connections between public administrators, engagement
       practitioners and the public?



What is Public Engagement?
Enabling citizens to have authentic, civil, productive discussions at public meetings ~ even on highly contentious issues.
Techniques include National Issues Forums, Study Circles, Town Meetings, Open Space Technology and World Cafe to
name just a few. These techniques create the space for real dialogue: so everyone who shows up can tell their story and
share their perspective on the topic at hand.

Dialogue builds trust and enables genuine listening to perspectives very different from one’s own. Deliberations are key to
public engagement, enabling people to discuss the consequences, costs and tradeoffs of policy options then to work through
the emotions that tough choices raise. Almost all dialogue & deliberation techniques involve:

     - Facilitators and ground rules that create a safe atmosphere for honest, productive discussion;
     - Framing the issue, questions and discussion material in a balanced and accurate manner;
     - Having citizens and decision-makers on all sides of the issue talk to each other face-to-face in multiple small groups.


                                                                                                                             2
November 2010




            CORE PRINCIPLES FOR PUBLIC ENGAGEMENT:
                      created collaboratively by the dialogue & deliberation community

1. Careful Planning and Preparation:                                6. Impact and Action:
  Ensure the design, organization and convening process               Ensure each participatory effort has real potential to make
  serve a clearly defined purpose and the needs of the                 a difference and that participants are aware of that
  participants.                                                       potential.
2. Inclusion and Demographic Diversity:                             7. Sustained Engagement and Participatory
  Equitably incorporate diverse people, voices, ideas and             Culture:
  information to lay the groundwork for quality outcomes              Promote a culture of participation with programs and
  and democratic legitimacy.                                          institutions that support ongoing quality public
3. Collaboration and Shared Purpose:                                  engagement.
  Support and encourage organizations from government,
  to business and to community to work together to advance
   the common good.                                                    Resources for Facilitators:
4. Openness and Learning:                                             - The Skilled Facilitator - by Roger Schwarz
  Help all involved to listen to each other, explore new ideas        - Facilitators Guide to Participatory Decision-Making -by Sam
  unconstrained by predetermined outcomes, learn and                  Kaner
  apply information in ways that generate new options, and            - IAF Handbook of Group Facilitation - by Sandy Schuman
  rigorously evaluate the process.                                    - Visit http://ncdd.org/rc/best-of-the-best-resources for a list
                                                                      of what NCDD considers the best resources available to build
5. Transparency and Trust:
                                                                      skills in dialogue, deliberation and public engagement.
  Be clear and open about the process and provide a public
  record of the organizers, sponsors, outcomes and range of                 Reference:
  views and ideas expressed.                                                *http://www.thataway.org/files/
                                                                            Core_Principles_of_Public_Engagement.pdf


       Here’s a simple matrix clarifying the application of tools according to different deliberation needs.
       Refer to the next page for a detailed description of each engagement stream:

                               Exploration                                          Conflict Transformation
        People learn more about themselves, their community, or an     Poor relations or a specific conflict among
        issue - and perhaps also come up with innovative ideas.        individuals or groups is tackled.
                  - World Cafe                                                  - Sustained Dialogue
                  - Open Space                                                  - Victim-Offender Mediation,
                  - Socrates Cafe                                               - Compassionate Listening
                  - Bohm Dialogue

                           Decision Making                                           Collaborative Action
        A decision or policy is impacted, and public knowledge of      People tackle complex problems and take
        an issue is improved.                                          responsibility for solutions they come up with.
                 - Citizens Jury                                                - Study Circles
                 - Deliberative Polling                                         - Appreciative Inquiry
                 - Consensus Conference                                         - Future Search




                                                                                                                                         3
Primary          To encourage people       To resolve conflicts, to     To influence public           To empower
                    and groups to learn       foster personal healing      decisions and public          people and groups
                    more about                and growth, and to           policy and improve            to solve
   Purpose          themselves, their         improve relations among      public knowledge.             complicated
                    community or an issue     groups                                                     problems and take
                    and possibly discover                                                                responsibility for
                    innovative solutions                                                                 the solution

  Name of
                                                     Conflict                                             Collaborative
 Engagement            Exploration                                          Decision Making
                                               Transformation                                                 Action
   Stream

Key Features        Suspending                Creating a safe space,       Naming and framing the        Using dialogue and
                    assumptions, creating     hearing from everyone,       issue fairly, weighing all    deliberation to
                    a space that              building trust, sharing      options, considering          generate ideas for
                    encourages a different    personal stories and         different positions           community action,
                    kind of conversation,     views.                       (deliberation), revealing     developing and
                    using ritual and                                       public values,                implementing
                    symbolism to                                           brainstorming solutions.      action plans
                    encourage openness,                                                                  collaboratively.
                    emphasis on listening.

  Important         A group or                Relationships among          The issue is within           The issue/dispute
                    community seems           participants are poor or     government’s (or any          requires
                    stuck and needs to        not yet established yet      single entity’s) sphere of    intervention across
   When...          reflect on their          need to be. Issue can        influence.                    multiple public and
                    circumstance in depth     only be resolved when                                      private entities,
                    and gain collective       people change their                                        and anytime
                    insight.                  behavior or attitude,                                      community action
                                              expand their perspective                                   is important.
                                              or take time to reflect
                                              and heal.

 Examples of        Strengthening             Political polarization,      Budgeting, land use,          Regional sprawl,
                    democracy,                value-based conflicts,       health care, social           institutional
                    understanding a           healing after crises or      security.                     racism, youth
       Issues       community of              trauma.                                                    violence,
                    practice.                                                                            responding to
                                                                                                         crises.

 Organizer’s        To encourage new          To create a safe space       To involve a                  TO encourage
                    insights and              for people with different    representative group of       integrated efforts
                    connections to emerge     views to talk about their    citizens in thorough          among diverse
   Strategy         by creating a space for   personal experiences         discussions about             stakeholders,
                    people to share their     and feel heard. Often, to    complicated policy            sectors,
                    thoughts, feelings and    set the groundwork for       issues. IDeally, the          organizations, etc.
                    perspectives.             deliberation and action.     process is linked to policy   involved in the
                                                                           making.                       issue.

 Appropriate        Conversation Cafe,        Sustained Dialogue,          National Issues Forums,       Study Circles,
                    Wisdom Council/           Victim-Offender              Citizens Jury,                Future Search,
                    Circles, Socrates,        Mediation, PCP               Deliberative Polling,         Appreciative
D&D Processes       Cafe, World Cafe,         dialogue,                    Town Hall meetings,           Inquiry.
                    Open Space,               Compassionate                Charrettes, Citizen
                    Appreciative Inquiry,     Listening.                   Choicework, Consensus
                    Bohm Dialogue.                                         Conference.

Key Questions       How can we ensure         How can the issue be         How can we best               Who needs to be at
                    people feel safe          framed so that all sides     represent the public          the table? What
                    expressing what           are brought to - and feel    (random selection,            kind of power
 for   Organizers   inspires and touches      welcomed at - the table?     stakeholder rep., recruit a   dynamics exist?
                    them? What will           What are people’s needs      critical mass)? Should        What group/leader/
                    stimulate listening and   & how can healing,           public officials              institution is most
                    sharing, without          action & respect be met      participate side-by-side      resistant to
                    making people             effectively? If conflict     citizens? What materials      change? What
                    uncomfortable?            exists,how overt and         need to be developed /        group tends not to
                                              volatile is it? How, if at   obtained? How to ensure       be at the table,
                                              all, to transition people    the process influences        although they’re
                                              to “what’s next?”            policy?                       affected?
                                                                                                                               4
Process Distinctions:                           *from NCDD’s Engagement Streams Framework: www.cnrep.org/documents/tools/ddStreams1-08.pdf




                              Transformation



                                                          Collaborative
                Exploration



                                               Decision
                                 Conflict



                                               Making


                                                             Action
 Processes                                                                 Size of Group           Type of Session            Participant Selection


                                                                          Hundreds to          All-day meeting               Open; recruit for
 Town Hall                                                                thousands in 1                                     representativenss
                                                  X                       room at small
  Meeting                                                                 tables.

Appreciative                                                              From 20 to           4 to 6-day summit.            Internal and external
                     X                                         X          20,000                                             stakeholders.
  Inquiry

   Bohm                                                                   Small Group          No set length or number of    Open or invitation.
                     X                            X                                            meetings
 Dialogue

                                                                          A small team of      Intense work sessions last    Participants represent a
                                                                          professionals and    1-3 days typically; some      range of organized groups,
                                                                          a much larger        last 1-2 weeks.               but others with a stake in
 Charrettes                                       X            X          group of                                           the issue are encourage to
                                                                          stakeholders.                                      attend.


                                                                          Multiple small       1 session, ranging from 2     Open; recruit for
  Citizen                                                                 groups.              hours to all day.             representativenss
                                                  X
Choicework

                                                                          Small Group          5-day meeting                 Random selection
Citizens Jury                                     X

                                                                          2 to 200 people;     Varies between 30 minutes     Open to whoever is drawn;
Compassion                                                                usually fewer        and 3 days, depending on      often listeners are brought
                     X X                                                  than 30              how many people are           in to hear the stories of
ate Listening                                                                                  involved.                     oppressed or oppressors.


                                                                          Large group.         2 weekends for participants   Random selection
 Consensus                                                                                     to prepare, 2-4 day
                                                  X                                            conference.
Conference

                                                                          Single or multiple   One 90-minute session.        Open; publicize to
Conversation                                                              small groups                                       encourage
                     X X                                                                                                     representativeness.
    Cafe

                                                                          Up to several        Weekend-long meeting          Random selection
Deliberative                                                              hundred people in
                                                  X                       small groups in 1
   Polling                                                                room.


                                                                          60 to 80 people      3 days                        All inclusive
   Future
                                   X              X            X
  Search


                                                                                                                                                           5
Process Distinctions (continued):




                             Transformation



                                                         Collaborative
               Exploration



                                              Decision
                                Conflict



                                              Making


                                                            Action
 Processes                                                                Size of Group           Type of Session            Participant Selection


 Intergroup                                                              Single or multiple   Regular weekly meetings of    Open; recruit for
                    X X                                       X          small groups         2-3 hours                     representativeness
 Dialogue

  National                                                               Up to hundreds in    1 two-hour meeting.           Open; recruit for
                                                                         1 room, then                                       representativeness
   Issues                                        X                       break up in
                                                                         interest groups
  Forums                                                                 multiple times.

                                                                         Up to hundreds in    3 days                        Varies
Open Space                                                               1 room, then
                    X                                         X          break up in
Technology                                                               interest groups
                                                                         multiple times.

   Public                                                                Small Group          Multiple 2-hour sessions.     Involves all sides of an
                                                                                                                            existing conflict.
Conversation
                                  X
  Project
  dialogue

                                                                         3 to 30 people       1-2 hours                     Whoever is in the class or
  Socrates                                                                                                                  at the meeting, or whoever
                    X                                                                                                       responds to the flyers.
   Cafe

                                                                         Small Group          Numerous 2- 3-hour            Open; recruit for
 Sustained                                                                                    sessions.                     representativeness among
                                  X              X            X                                                             conflicting groups.
 Dialogue

   Victim                                                                Small Group          Mutliple 2- to 3-hour         All inclusive (attempts to
                                                                                              sessions                      bring in all involved)
 Offender                         X
 Mediation

                                                                         Small Group          One or more sessions          Usually used with an
  Wisdom                                                                 (3-12 people)        lasting 1- 3 hours; ongoing   existing group.
                    X                                                                         sessions are ideal.
   Circle

                                                                         10-12 people         Several-day session with      Initial 10-12 are randomly
  Wisdom                                                                 initially (and       group of 12, followed by      selected from community;
                    X                            X            X          sometimes            informal large-scale          broader segment is open to
  Council                                                                periodically) then   dialogue.                     everyone.
                                                                         entire community.

                                                                         Up to hundreds in    Single event ranging from     Often held at vents,
                                                                         1 room at tables     90 minutes to 3 days.         involving all attendees;
World Cafe          X                                                    of four.                                           otherwise, invitations boost
                                                                                                                            representativeness.




                                                                                                                                                           6
PRESENCING: COLLECTIVE LEADERSHIP FOR PROFOUND INNOVATION & CHANGE


The Presencing Institute (PI) is a global action research community
applying Theory U for shifting the social field from ego-system to
eco-system awareness. The presencing process is a journey that
connects us more deeply both to what wants to emerge in the world
and to our highest future possibility - our emerging authentic self.

The PI community focuses on refining and co-creating the
presencing technology and making it available to change makers,
innovators and communities around the world. PI works towards
creating a Global Action Research University that addresses the
root causes of the current economic, ecological, social and spiritual
crisis.

     The U process is applied in three ways: (1) as a process           As we move down the left side of the U we connect to the world
template (Observe, observe > connect to sources of inner knowing        that is outside of our institutional bubble. At the bottom of the U
> act from what emerges and in response to prototype feedback); (2)     (3. Presencing) lies an inner gate that invites us to drop everything
as a set of principles and practices; (3) as a living connection to     that isn’t essential. This process of letting-go of our old ego and
                                                                        self, and letting-come our highest future possibility (our Authentic
what is emerging from the now. All presencing connects to the
                                                                        Self) - is felt as a connection to a deeper source of knowing. Once
power of what wants to emerge through oneself as a vehicle.             an individual and group operate from this sense of future
                                                                        possibility they function as an intentional vehicle for an emerging
                                                                        future. (Visit www.presencing.com to learn more)
Presencing Principles:
Reflections on Practice
    1. Practice, don’t preach it.
  Listen to others and to what life calls you to do. Listen, connect,
  and listen some more. Use the U as a tool to deepen connections
  to others, to yourself and to the whole.


    2. Observe and listen.
  The U process moves one’s focus from the exterior realm (third-
  person view) to subtle levels of human experience (second- and
  first-person views). In this movement data is experienced as
  objective exterior facts (through open mind), as empathic inter-
  subjective data (through the open heart) and as the trans-
  subjective realm of self-knowledge (through open will). All three
  kinds of data requires the cultivation of observation and listening   How the U process emerges depends on the quality of our listening:
                                                                        Listening 1: we download habits reconfirming old opinions &
  skills. The impact of deeper levels of listening is profound: they
                                                                        judgments.
  can melt the walls of habitual interactions which separate us:
                                                                        Listening 2: we listen for facts, as our mind opens up we begin to
  from the world, from each other, and from ourselves.
                                                                        notice differences in how people experience facts.
                                                                        Listening 3: we begin to see from another person’s eyes; with an
    3. Connect to your intention and operate as a vehicle.
                                                                        open heart we experience empathic listening.
  Brian Arthur of the Santa Fe Institute observes “intention is not
                                                                        Listening 4: is generative listening from an inner source that senses
  a powerful force. It’s the only force.” The more I can connect to
                                                                        the future wanting to emerge. As we connect to this emerging place,
  what is essential for me: “Who Am I?” and “What Am I Here
                                                                        we experience as shift in identity and sense of self.
  For?”, the better I can act as an instrument for that emerging
  future to come into being.




                                                                                                                                                7
PRESENCING PRINCIPLES: REFLECTIONS ON PRACTICE

 4. When reality opens up , be fully            for institutional change match what people      constitutes the most critical currency for
present with it - and then act from             have real energy for. In designing              connecting highly diverse groups of
the now.                                        intervention strategies, connect and follow     players and stakeholders - and for helping
When you find yoruself in a situation            the flow of energy rather than saying “let’s     them to discover common ground. If that
where you feel a significant future              fix the system.” To “fix a system” would          local leadership does not exist, if instead
opportunity, first say “yes”, then DO it,        put you against the collective energy field.     the leadership comes from an external
and only after ask whether it’s possible.       Instead, align with be enchanted by the         factor, say, a consulting company, your
                                                already existing and further emerging           project is likely to get into trouble quickly.
                                                energy field of the future.
  5. Follow your heart - do what you
                                                                                                  13.Use sensing journeys to help
love, love what you do.
                                                 10.Use different languages with                people see the system from the
Steve Jobs comments that “the only way to
do great work is to do what you love.”          different stakeholders - connect to             edges & use collective sensing
This also is the most reliable way to           them first in terms of what they                 mechanisms to see the system from
connect to your emerging future path.           care about.                                     the whole.
                                                Innovation in complex systems requires us       The movement of co-sensing starts with
 6. Always be in dialogue with the              to be multilingual: to connect to the           multiple sensing journeys to the edges of
universe.                                       various stakeholders in the system about        the system in order to get people to
Assume the universe is a helpful place.         the issues that matter to them. Single-focus    empathize and see the system from other
Always stay open to evolving your idea as       approaches are almost certain to fail.          angles, particularly from the view of the
needed and as suggested by the feedback         Instead, master the art of broadening and       most marginalized members. Methods for
you are receiving from your environment.        deepening the definition as much as              collective sensing include (1) stepping into
                                                necessary to include all the relevant parties   the shoes of stakeholders, (2) personal
                                                - which need each other to alter the            story telling, (3) systems thinking, (4)
 7. Create a Level 4 holding space
                                                existing system - committed to participate.     scenario thinking, (5) modeling, (6)
that supports your journey.
                                                                                                constellation practices, (7) world cafe, (8)
The most important tool of presencing is
                                                 11. If you want to change others,              social presencing theater.
your Self - your capacity to access your
highest future possibility. One way to do       you need to be open to changing
that is in a daily cultivation practice: a      yourself first.                                    14. Create holding spaces that
moment of stillness or contemplation in         If you want to change the behavior of           support the team at the top & the
which you filter out all the noise from          other players in the system and cannot          emerging leaders to lead their
outside and within (your Voice of               force them (through the mechanism of            individual and collective
Judgement, Voice of Cynicism, and Voice         hierarchy) or give them sufficient               transformation journey.
of Fear). Another way is through a circle       incentives (through bribery or in another       Earlier points focus on engaging the
of friends supporting each other with level     way), then the only way left is the quality     frontline and the edges of the system.
4 listening and facilitating each’s attending   of your relationship to them. To change         This focal point helps the team at the top
to the deeper calling and journey of their      your target, you need to first open up to        rise to the occasion and to help emerging
personal lives and their work.                  being changed yourself. Only by doing           leaders throughout the organization
                                                that will you build the quality of              become a force of change on that
  8. Balance your talking-doing                 relationship that you can use to effect         transformational journey. This support
                                                change at a later stage.
ratio.                                                                                          can be given in many forms. It usually
For every word about ethics, perform at                                                         involves a learning structure facilitating
least one act. For every word about               12. Co-initiate through local
                                                leadership from the heart. All                  leadership teams to reflect on the bigger
spirituality or source, perform three.
                                                successful ventures and multi-stakeholder       picture, connect to their individual and
 9. Identify the openings to the                projects are built on the same currency:        collective journeys, connect to their sources of
                                                one or a few local leaders who are highly       Self, prioritize what they want to focus on
future and understand the strategic
                                                credible in their own communities because       individually & collectively, and learn by
imperatives for institutional
                                                people know they are willing to give their
change.                                                                                         doing and helping each other to lead and
                                                lives to accomplish the common goal. It is
Find areas where the strategic imperatives                                                      innovate.
                                                that kind of leadership from the heart that

                                                                                                                                                   8
PRESENCING PRINCIPLES: REFLECTIONS ON PRACTICE

   15. Prototype by being present and              functional, cross-level, and cross-            gaze, cast downward. Be present and
acting from the now.                               institutional leadership structures that       grounded in the body. Notice the feeling
Prototyping is a process. You only need to         pull together key practitioners and            of your breathing and rest your
know two things: (1) the big idea, the             decision-makers around specific topics          attention on that feeling. Whenever you
general direction you are moving, and (2) the      and hands-on innovation initiatives.           notice that your mind has wandered
immediate next step (the toe-hold you look                                                        away from resting with the breathing, let
for when rock climbing), that’s all that           17. Never Give Up, Never Give Up,              go of thoughts of the past or future or
counts. The past and the future - which are        Never Give Up.                                 judgments and comments about the
the cause of most of our worries, thoughts         Every profound journey of innovation           present. Let thoughts go and simply rest
and everyday attention - is a waste of energy.     and renewal takes an enormous amount           with the feeling of the breathing.
In the prototyping process try to tune out all     of perseverance. Important ideas,              Practice gently without judgment. As
these worries and tune in to the real              before being born in to the real world,        thoughts settle, experience a more
experience of taking the next step and             often begins with many years of failed         spacious and open mind.
attending to what is emerging from it - and        effort by the innovators. The key is: never
then continue to build on that momentum,           give up. Always figure out what you can          Open Heart
going with the flow.                                learn from failure, get back on your feet      Begin with a short session of Open Mind
    Creating the conditions for the                and try again. Allowing yourself to be         practice Then bring to your mind
prototyping process to run well requires (1) a     discouraged by failed efforts in the past is   thoughts of people or situation with
dedicated shelter from noise, (2) a dedicated      a waste of energy. It leads to being           whom you are directly working -- either a
core group aligned around the same                 trapped by your own and others’ voice of       personal, institutional or global situation.
intention, (3) a network of supportive             judgement, voice of cynicism, and voice        Reflect on the fact that there is
stakeholders and users from throughout the         of fear. Doing this kind of work requires      confusion, aggression or suffering of
larger system, (4) a concrete “0.8 prototype”      a lot of courage: the courage to jump          some kind there. Open your heart to
that elicits feedback from partners                into the space of nothingness, the             that. Say to yourself that you wish to be
throughout the system, (5) a never-ending          courage to let go and to connect to what       of the most benefit to those people - to
resolve by the core group to push forward          emerges from that nothingness. That            bring more clarity, more kindness, more
while integrating the valuable feedback from       courage is an important quality that           courage - whatever is needed. Send this
stakeholders (“dialogue with the universe”),       connects us with the deeper dimensions         feeling out to hose people involved with a
(6) a mechanism allowing new partners to           of our being - who we really are.              strong intention to be of benefit.
join the team, (7) regular review sessions that
look at all the prototypes, conclude what has      *Reference:                                     Open Will
been learned, kill what isn’t working, and         www.presencing.com/docs/                       Open Will practice instantly cuts
strengthen what is working and looks like a        research/.../                                  hesitation and doubt and brings us in
gateway to future possibilities.                   Presencing_Principles_2010a.pdf                contact with Source or genuineness.
                                                                                                  Sitting or standing, 1) cut thoughts and
   16. Co-evolve the larger system by                                                             notice the feeling of the body. 2) Notice

                                                  Awareness Practices:
   using the prototypes as seeds for                                                              the larger space of earth under the body
    systemic change through linking                                                               and the sky above. 3) Join that sense of
    micro-level changes with meso-                  Open Mind                                     earth & space at your heart level of the
                                                    Sit in a straight backed chair with your      body. 4) Tune into your own genuineness,
    and macro-level leadership.
                                                    feet firmly planted on the floor. Feel          your own source of knowing. 5) Radiate
    The micro and frontline prototype
                                                    your feet and legs as well as the             that awareness (loving attention) out -
    initiatives are the seeds that key leaders
                                                    connection to your seat and to the earth.     front, sides, and back.
    throughout the system (from both the
                                                    Sit with an upright back without
    meso level such as hospital leadership
    and the macro level such as ministry            tension, without leaning back on the
                                                    chair. Feel the top of your head rising to    *This practice is adapted form a practice of
    leadership) can support and plant in
                                                    the sky. Rest your palms gently on your       unconditional confidence from the Shambhala
    other parts of the system. Making this
                                                    legs. Your eyes are open, with a soft         tradition.
    work requires dedicated new cross-



                                                                                                                                                 9
Difficult Dialogues: Promoting Pluralism & Academic Freedom on Campus
The Difficult Dialogues is a program     Because the nature of Dialogue is                  production of knowledge and
launched by The Ford Foundation and     exploratory, its meaning and its methods           understanding is always a collective
                                        continue to unfold... Its essence is learning...   enterprise.
is designed to promote academic
freedom and religious, cultural, and    as part of an unfolding process of creative
                                        participation between peers.                   Our premise is that no lasting shifts in
political pluralism on college and                                                     our engagement of difficult issues can
university campuses in the United                                                      happen without looking deeply at the
                                        The process of Dialogue is a powerful
States. Topics of dialogue included:                                                   unnoticed rules of the system, including
                                        means of understanding how thought             current practices of discourse and our
fundamentalism and secularism, racial   functions... Without a willingness to explore assumptions about them. These
and ethnic relations, the Middle East   this situation and to gain a deep insight into conventions and social norms include
conflict, religion and the university,   it, the real crises of our time cannot be      many forms of discourse that tacitly or
sexual orientation, and academic        confronted, nor can we find anything more explicitly discourage listening, respect,
                                        than temporary solutions to the vast array of sharing power, engagement or shifts and
freedom.
                                        human problems that now confront us.           evolutions in thinking.

This report highlights notes from the    ~ David Bohm, Donald Factor, Peter                In contrast: attentive listening, the
Clark University initiative which        Garrett from “Dialogue - a proposal”              ability to learn something new (even
explored more mindful and fruitful                                                         change one’s mind), willingness to
                                                                                           examine assumptions, suspend
exchanges in classrooms, campus life,                                                      judgments, and share power - focus on
faculty governance, and in relationships Perspectives on                                   the process of relating and are the core
with the larger community.               Dialogue: a reflection following                   practices of dialogue & deliberative
                                        the Clark University initiative.                   processes. These practices are necessary
                                                                                           for empathic relationships,
                                        “This century must be one of dialogue,” urges      collaboration, effective action and are
                                        His Holiness the Dalai Lama. But what is           crucial to the process of a healthy and
                                        dialogue really... something precise and           democratic society. yet for all they offer,
                                        substantial, or simply a feel-good catch-all       they are counter-cultural and rare in
                                        concept?                                           most aspects of our public and private
                                                                                           lives.
                                        First, dialogue is fundamentally
                                        committed to acknowledging and                     Our culture present countless obstacles
                                        examining the assumptions lying behind             to our willingness and ability to be
                                        our interpretations and explanation of             genuinely present to a dialogic
                                        the world. This exploration of self and            exchange. Spaces of commerce,
                                        other emerges out of a deliberate and              government, education and even those
                                        respectful effort to excavate the often            of friends and family often lack the pre-
                                        unstated foundation of ideas,                      conditions for dialogue. Resistance to
                                        judgments, values and beliefs. Dialogue            the prospect of dialogue is a telling
                                        embraces the complexity of                         indicator of its potential. To
                                        phenomena. It can contain                          acknowledge and consciously address
                                        contradiction and even conflict without             real or perceived barriers is a necessary
                                        rushing to judge or reconcile differences.         passage to its benefits; that transit is a
                                        It involves acquiring skills of controversy        microcosm of the work as a whole.
                                        with oneself and others which we also
                                        call critical thinking.                            To help you construct your next dialogic
                                                                                           experience, follow are a few
                                        Secondly, dialogue reminds us that                 preconditions for dialogue:
* Read more:http://www.clarku.edu/      thinking is not something done silently
difficultdialogues_2.cfm                and by one’s self. By offering an
                                        opportunity to mutually discover what
                                        too often goes unspoken, dialogue
                                        makes explicit the fact that the



                                                                                                                                   10
INVITING DIALOGUE:                             The Difficult Dialogues Initiative at Clark University


                                          insights and collective wisdom. In the
Preconditions for                         words of Jane Goodall: “change
                                                                                       As you experiment with navigating
                                                                                       conversations that matter for you, we invite
Dialogue:                                 happens by listening and then starting a
                                          dialogue with the people who are doing
                                                                                       you to refer to this reference guide as a
                                                                                       handy resource.
                                          something you don’t believe is right.”
Dialogue as presence and                  And as said by Thich Nhat Hanh: “In
encounter.                                                                             To continually focus your inner space and
                                          true dialogue, both sides are willing to
Participation in dialogue hinges on                                                    cultivate awareness of what you really care
                                          change.” Ancient traditional maps of
presence to oneself and to others. It is energy (Taoist yin-yang, Hindu yantras,       about, try the Awareness Practices
mindfulness in action. Conditions for     Buddhist mandalas) see this play of          on pg.. 9 and open your mind, heart and
trust between participants are: we speak dualities as fueling creativity; the          will to the future as it wants to emerge
honestly, listen with respect, release    practice of dialogue can do so as well.      through you.
judgments, and seek to understand the
other. We do so in good faith, trusting “It’s when we let our guard down and           As you invite others to dialogue with you,
there can be benefit in shedding           allow our differences and doubts to          feel the different ways of holding the space
defenses and in so doing we further       surface and interact that something          for others by experimenting with the
conditions in which we ourselves can      authentic and original can begin to          Preconditions for Dialogue (pg.
hear and learn something new.             emerge, tentatively, in the spaces           11).
                                          between us. And I’ve found that it’s
Dialogue as reflective thought.            often in these fleeting and complicated
As a practice of examining assumptions, moments that the heart and mind can            As people speak, what do you sense is the
dialogue positions us to see the process come into synchrony, pointing to              difference between listening from level 1,2,
of thought itself. First we become        altogether novel possibilities. The key is   3, or 4? Try listening by suspending
conscious of discourse as a practice,     ot remain alert to those moments and to      notions from the past, see with fresh eyes,
allowing us to makes choices about it.    move with them when they arise” -            open your senses to the new emerging from
By looking into the structures within our Diana Chapman Walsh.                         the unknown, and continually let go of
own thinking and patterns of relating,                                                 attachments.
dialogue illuminates the unnoticed        Dialogue as listening and creative
structures of our society and the power matrix.                                        The process of dialogue can be held
dynamics in which we exist. It            In the creative process, as in dialogue,     in a number of ways, refer to those listed on
enhances our ability to see clearly what something new emerges through                 page 5. The aim of each process is to
is happening and to name it.              presence and encounter. Both are             enable the crystallization of vision and
                                          iterative listening processes, requiring     intention.
Dialogue as engagement.                   presence in the moment as new
Dialogue presumes participants have       information and opportunities unfold.
joint ownership of the topic at hand,                                                  Then enact this shared vision with
                                          Playful and exploratory, both dialogue
and calls for each participant to take up and the creative process depends on          prototyping the emergent by linking the
his/her share. The nonhierarchical        willingness to enter the unknown.            head, heart and hand. At this point I
space of dialogue empowers an dignifies                                                 encourage you to refer to the
its participants. Exploratory, not goal- * http://www.clarku.edu/                      “Presencing Principles:
driven, in its essence, dialogue depends difficultdialogues_2.cfm                       Reflections on Practice” (pg. 7) to
on asking authentic questions,                                                         design the support structure for your ongoing
identifying issues, raising awareness and                                              discipline needed for embodying the new.
catalyzing action based on what is held                                                Presencing from the source of your creativity
to be in the common good; thereby                                                      will become a habitual and joyful process.
focusing that which is valued in                                                       And you will quickly serve the world as a
common and serve as a basis for trust
                                                                                       powerful vehicle continually manifesting the
and solidarity.
                                                                                       new through seeing the whole.
Dialogue as “the space between”.
Through the respectful co-existence of
difference, dialogue generates new




                                                                                                                                      11

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November 2010 CPYF Dialogue Newsletter: People Centered Organizations

  • 1. November 2010 People-centered Organizations A CP YEN FOUNDATION Newsletter Employee Ownership & Core Principles & Presencing: Collective Inviting Dialogue National Coalition of Practices for Dialogue & Leadership for Profound Perspectives on the Difficult Dialogues Dialogue and Deliberation Deliberation Innovation and Change Initiative at Clark University Page 2 Page 3 Page 7 Page 10 In this Issue.... “People-centered organizations” has been the theme of conversations, activities and reflections this month. From participating in a workshop about employee ownership where practitioners shared an experience of deep connection and purpose in their work, reaffirming that responsibility lies in ourselves to embody the needed change in the world. As a microcosm of the larger culture, People-centered organizations was also the focus of dialogue at the National Coalition for Dialogue allows a Dialogue & Deliberation (NCDD) event themed from polarization to problem solving: a learning exchange wide spectrum of possible on public engagement. The NCDD is a coalition of practitioners (organizations, researchers, public relationships to officials, activists, artists and students) working to solve problems through quality deliberation and be revealed. collaborative action. At this event I learned tools (summarized in this newsletter), heard about experiences in difficult contexts and participated in a focus group about internet-based dialogue. It can disclose the impact of society Appreciation for people-centered organizations was deepened on a very personal level during my on the individual participation in the Presencing Institute’s workshop Presencing: Collective Leadership for Profound and the Innovation and Change where we learned how to open our mind, heart and will; to suspend personal individual’s voices of judgment, cynicism and fear; and to let go of the past and tune into a future that is impact on society. seeking to emerge through oneself. This process is called presencing: to act from a state of awareness in the now: sensing and actualizing emerging futures. How is this related to people- It can display how centered organizations? “The success of an intervention depends on the interior condition of the power is assumed intervenor.” Usually we are not aware of the source dimension from which effective leadership or given away and how and social action come into being. It is this source that theory U attempts to explore. pervasive are the generally My “aha” was in realizing that opening oneself to be a vehicle for the emergent is of greater unnoticed rules of importance than the specific forms they emerge into is. My insight is to engage the variety ways the system that that I can be a vehicle to my mission: to foster the art of dialogue, facilitate positive social change and forge constitutes our sustainable communities. I invite you to share with me and the Foundation your thoughts on what is culture. emerging through you. But it is most Lastly, in this article I offer notes on Clark University’s Difficult Dialogues initiative. As one of 27 deeply concerned programs across the U.S. funded by the Ford Foundation, the initiative raises awareness and with develops dialogue skills through a range of public programs, faculty development, courses and understanding the activities in student life. The aim is to foster a culture of dialogue on campus and encourage an dynamics of how ethos of transparency and collaboration across the community. thought conceives such connections. Included at the end of this newsletter is an outline of five dialogue methods so you too can practice - David Bohm dialogue in your own community! I welcome feedback about your experiences and any questions you may have during your learning process! 1
  • 2. November 2010 Employee Ownership "Employee ownership" refers to the ownership of a company, directly or indirectly, in part or in whole by some or all of its employees. Ownership is generally through a formal plan offered by the employer. Popular types of ownership arrangements in the U.S. are employee stock ownership plans (ESOPs), equity compensation plans such as stock options, and ownership culture. Thanks to ownership options, employees are able to experience income growth at levels that would not have been available through a conventional salary structure. In real terms, this makes the difference between being able to buy a house, affording college and many other life aspirations dependent on financial ability. Empirical studies on employee ownership and its consequences have found favorable effects. The effects however, do not come about automatically and the specific conditions under which they arise are largely unknown. A thesis on this topic is currently underway by Phd candidate Joe Hsueh (MIT Sloan) to address the question: under what conditions does employee ownership improve firm performance? Because ownership structure is part of a larger corporate system Hsueh has developed a dynamic feedback model of a startup company with various compensation and ownership structures highlighting how each structure influences employee behavior, how they drive business processes, and how those processes interact with market conditions which generate specific firm performance effects. Joe’s contribution to the fields of Organizational Design and Strategic Human Resource Management is this model of causal mechanisms between Human Resource practices and firm performance as well as an analysis of how various combinations of salary, stock options, stock grants, profit sharing schemes and participatory management influence firm performance overtime under different industry structures and market conditions. From Polarization to Problem Solving Battles for the media attention; simplifying complex reality into polarized extremes; civic participation being replaced by apathy... our national consciousness has got to have a better way to evolve. Well, there is, it’s being pioneered across the globe and one of the actors is The National Coalition for Dialogue & Deliberation (NCDD). An emergent social shift: Dialogue & deliberation is practiced in conflict transformation, intergroup relations and deliberative democracy. The Boston NCDD gathering brought together public engagement practitioners—facilitators, public officials, school administrators, community leaders, and others—to discuss practical methods and policies for productive dialogue. With the increase in national and local attention to more open, participatory governance and community problem-solving, the conversation focused in on three topic areas: 1. Quality Public Engagement: What is it and how to broaden adoption? 2. Online Engagement: How can online technology enhance public engagement? 3. Collaborations That Work: How to strengthen connections between public administrators, engagement practitioners and the public? What is Public Engagement? Enabling citizens to have authentic, civil, productive discussions at public meetings ~ even on highly contentious issues. Techniques include National Issues Forums, Study Circles, Town Meetings, Open Space Technology and World Cafe to name just a few. These techniques create the space for real dialogue: so everyone who shows up can tell their story and share their perspective on the topic at hand. Dialogue builds trust and enables genuine listening to perspectives very different from one’s own. Deliberations are key to public engagement, enabling people to discuss the consequences, costs and tradeoffs of policy options then to work through the emotions that tough choices raise. Almost all dialogue & deliberation techniques involve: - Facilitators and ground rules that create a safe atmosphere for honest, productive discussion; - Framing the issue, questions and discussion material in a balanced and accurate manner; - Having citizens and decision-makers on all sides of the issue talk to each other face-to-face in multiple small groups. 2
  • 3. November 2010 CORE PRINCIPLES FOR PUBLIC ENGAGEMENT: created collaboratively by the dialogue & deliberation community 1. Careful Planning and Preparation: 6. Impact and Action: Ensure the design, organization and convening process Ensure each participatory effort has real potential to make serve a clearly defined purpose and the needs of the a difference and that participants are aware of that participants. potential. 2. Inclusion and Demographic Diversity: 7. Sustained Engagement and Participatory Equitably incorporate diverse people, voices, ideas and Culture: information to lay the groundwork for quality outcomes Promote a culture of participation with programs and and democratic legitimacy. institutions that support ongoing quality public 3. Collaboration and Shared Purpose: engagement. Support and encourage organizations from government, to business and to community to work together to advance the common good. Resources for Facilitators: 4. Openness and Learning: - The Skilled Facilitator - by Roger Schwarz Help all involved to listen to each other, explore new ideas - Facilitators Guide to Participatory Decision-Making -by Sam unconstrained by predetermined outcomes, learn and Kaner apply information in ways that generate new options, and - IAF Handbook of Group Facilitation - by Sandy Schuman rigorously evaluate the process. - Visit http://ncdd.org/rc/best-of-the-best-resources for a list of what NCDD considers the best resources available to build 5. Transparency and Trust: skills in dialogue, deliberation and public engagement. Be clear and open about the process and provide a public record of the organizers, sponsors, outcomes and range of Reference: views and ideas expressed. *http://www.thataway.org/files/ Core_Principles_of_Public_Engagement.pdf Here’s a simple matrix clarifying the application of tools according to different deliberation needs. Refer to the next page for a detailed description of each engagement stream: Exploration Conflict Transformation People learn more about themselves, their community, or an Poor relations or a specific conflict among issue - and perhaps also come up with innovative ideas. individuals or groups is tackled. - World Cafe - Sustained Dialogue - Open Space - Victim-Offender Mediation, - Socrates Cafe - Compassionate Listening - Bohm Dialogue Decision Making Collaborative Action A decision or policy is impacted, and public knowledge of People tackle complex problems and take an issue is improved. responsibility for solutions they come up with. - Citizens Jury - Study Circles - Deliberative Polling - Appreciative Inquiry - Consensus Conference - Future Search 3
  • 4. Primary To encourage people To resolve conflicts, to To influence public To empower and groups to learn foster personal healing decisions and public people and groups more about and growth, and to policy and improve to solve Purpose themselves, their improve relations among public knowledge. complicated community or an issue groups problems and take and possibly discover responsibility for innovative solutions the solution Name of Conflict Collaborative Engagement Exploration Decision Making Transformation Action Stream Key Features Suspending Creating a safe space, Naming and framing the Using dialogue and assumptions, creating hearing from everyone, issue fairly, weighing all deliberation to a space that building trust, sharing options, considering generate ideas for encourages a different personal stories and different positions community action, kind of conversation, views. (deliberation), revealing developing and using ritual and public values, implementing symbolism to brainstorming solutions. action plans encourage openness, collaboratively. emphasis on listening. Important A group or Relationships among The issue is within The issue/dispute community seems participants are poor or government’s (or any requires stuck and needs to not yet established yet single entity’s) sphere of intervention across When... reflect on their need to be. Issue can influence. multiple public and circumstance in depth only be resolved when private entities, and gain collective people change their and anytime insight. behavior or attitude, community action expand their perspective is important. or take time to reflect and heal. Examples of Strengthening Political polarization, Budgeting, land use, Regional sprawl, democracy, value-based conflicts, health care, social institutional understanding a healing after crises or security. racism, youth Issues community of trauma. violence, practice. responding to crises. Organizer’s To encourage new To create a safe space To involve a TO encourage insights and for people with different representative group of integrated efforts connections to emerge views to talk about their citizens in thorough among diverse Strategy by creating a space for personal experiences discussions about stakeholders, people to share their and feel heard. Often, to complicated policy sectors, thoughts, feelings and set the groundwork for issues. IDeally, the organizations, etc. perspectives. deliberation and action. process is linked to policy involved in the making. issue. Appropriate Conversation Cafe, Sustained Dialogue, National Issues Forums, Study Circles, Wisdom Council/ Victim-Offender Citizens Jury, Future Search, Circles, Socrates, Mediation, PCP Deliberative Polling, Appreciative D&D Processes Cafe, World Cafe, dialogue, Town Hall meetings, Inquiry. Open Space, Compassionate Charrettes, Citizen Appreciative Inquiry, Listening. Choicework, Consensus Bohm Dialogue. Conference. Key Questions How can we ensure How can the issue be How can we best Who needs to be at people feel safe framed so that all sides represent the public the table? What expressing what are brought to - and feel (random selection, kind of power for Organizers inspires and touches welcomed at - the table? stakeholder rep., recruit a dynamics exist? them? What will What are people’s needs critical mass)? Should What group/leader/ stimulate listening and & how can healing, public officials institution is most sharing, without action & respect be met participate side-by-side resistant to making people effectively? If conflict citizens? What materials change? What uncomfortable? exists,how overt and need to be developed / group tends not to volatile is it? How, if at obtained? How to ensure be at the table, all, to transition people the process influences although they’re to “what’s next?” policy? affected? 4
  • 5. Process Distinctions: *from NCDD’s Engagement Streams Framework: www.cnrep.org/documents/tools/ddStreams1-08.pdf Transformation Collaborative Exploration Decision Conflict Making Action Processes Size of Group Type of Session Participant Selection Hundreds to All-day meeting Open; recruit for Town Hall thousands in 1 representativenss X room at small Meeting tables. Appreciative From 20 to 4 to 6-day summit. Internal and external X X 20,000 stakeholders. Inquiry Bohm Small Group No set length or number of Open or invitation. X X meetings Dialogue A small team of Intense work sessions last Participants represent a professionals and 1-3 days typically; some range of organized groups, a much larger last 1-2 weeks. but others with a stake in Charrettes X X group of the issue are encourage to stakeholders. attend. Multiple small 1 session, ranging from 2 Open; recruit for Citizen groups. hours to all day. representativenss X Choicework Small Group 5-day meeting Random selection Citizens Jury X 2 to 200 people; Varies between 30 minutes Open to whoever is drawn; Compassion usually fewer and 3 days, depending on often listeners are brought X X than 30 how many people are in to hear the stories of ate Listening involved. oppressed or oppressors. Large group. 2 weekends for participants Random selection Consensus to prepare, 2-4 day X conference. Conference Single or multiple One 90-minute session. Open; publicize to Conversation small groups encourage X X representativeness. Cafe Up to several Weekend-long meeting Random selection Deliberative hundred people in X small groups in 1 Polling room. 60 to 80 people 3 days All inclusive Future X X X Search 5
  • 6. Process Distinctions (continued): Transformation Collaborative Exploration Decision Conflict Making Action Processes Size of Group Type of Session Participant Selection Intergroup Single or multiple Regular weekly meetings of Open; recruit for X X X small groups 2-3 hours representativeness Dialogue National Up to hundreds in 1 two-hour meeting. Open; recruit for 1 room, then representativeness Issues X break up in interest groups Forums multiple times. Up to hundreds in 3 days Varies Open Space 1 room, then X X break up in Technology interest groups multiple times. Public Small Group Multiple 2-hour sessions. Involves all sides of an existing conflict. Conversation X Project dialogue 3 to 30 people 1-2 hours Whoever is in the class or Socrates at the meeting, or whoever X responds to the flyers. Cafe Small Group Numerous 2- 3-hour Open; recruit for Sustained sessions. representativeness among X X X conflicting groups. Dialogue Victim Small Group Mutliple 2- to 3-hour All inclusive (attempts to sessions bring in all involved) Offender X Mediation Small Group One or more sessions Usually used with an Wisdom (3-12 people) lasting 1- 3 hours; ongoing existing group. X sessions are ideal. Circle 10-12 people Several-day session with Initial 10-12 are randomly Wisdom initially (and group of 12, followed by selected from community; X X X sometimes informal large-scale broader segment is open to Council periodically) then dialogue. everyone. entire community. Up to hundreds in Single event ranging from Often held at vents, 1 room at tables 90 minutes to 3 days. involving all attendees; World Cafe X of four. otherwise, invitations boost representativeness. 6
  • 7. PRESENCING: COLLECTIVE LEADERSHIP FOR PROFOUND INNOVATION & CHANGE The Presencing Institute (PI) is a global action research community applying Theory U for shifting the social field from ego-system to eco-system awareness. The presencing process is a journey that connects us more deeply both to what wants to emerge in the world and to our highest future possibility - our emerging authentic self. The PI community focuses on refining and co-creating the presencing technology and making it available to change makers, innovators and communities around the world. PI works towards creating a Global Action Research University that addresses the root causes of the current economic, ecological, social and spiritual crisis. The U process is applied in three ways: (1) as a process As we move down the left side of the U we connect to the world template (Observe, observe > connect to sources of inner knowing that is outside of our institutional bubble. At the bottom of the U > act from what emerges and in response to prototype feedback); (2) (3. Presencing) lies an inner gate that invites us to drop everything as a set of principles and practices; (3) as a living connection to that isn’t essential. This process of letting-go of our old ego and self, and letting-come our highest future possibility (our Authentic what is emerging from the now. All presencing connects to the Self) - is felt as a connection to a deeper source of knowing. Once power of what wants to emerge through oneself as a vehicle. an individual and group operate from this sense of future possibility they function as an intentional vehicle for an emerging future. (Visit www.presencing.com to learn more) Presencing Principles: Reflections on Practice 1. Practice, don’t preach it. Listen to others and to what life calls you to do. Listen, connect, and listen some more. Use the U as a tool to deepen connections to others, to yourself and to the whole. 2. Observe and listen. The U process moves one’s focus from the exterior realm (third- person view) to subtle levels of human experience (second- and first-person views). In this movement data is experienced as objective exterior facts (through open mind), as empathic inter- subjective data (through the open heart) and as the trans- subjective realm of self-knowledge (through open will). All three kinds of data requires the cultivation of observation and listening How the U process emerges depends on the quality of our listening: Listening 1: we download habits reconfirming old opinions & skills. The impact of deeper levels of listening is profound: they judgments. can melt the walls of habitual interactions which separate us: Listening 2: we listen for facts, as our mind opens up we begin to from the world, from each other, and from ourselves. notice differences in how people experience facts. Listening 3: we begin to see from another person’s eyes; with an 3. Connect to your intention and operate as a vehicle. open heart we experience empathic listening. Brian Arthur of the Santa Fe Institute observes “intention is not Listening 4: is generative listening from an inner source that senses a powerful force. It’s the only force.” The more I can connect to the future wanting to emerge. As we connect to this emerging place, what is essential for me: “Who Am I?” and “What Am I Here we experience as shift in identity and sense of self. For?”, the better I can act as an instrument for that emerging future to come into being. 7
  • 8. PRESENCING PRINCIPLES: REFLECTIONS ON PRACTICE 4. When reality opens up , be fully for institutional change match what people constitutes the most critical currency for present with it - and then act from have real energy for. In designing connecting highly diverse groups of the now. intervention strategies, connect and follow players and stakeholders - and for helping When you find yoruself in a situation the flow of energy rather than saying “let’s them to discover common ground. If that where you feel a significant future fix the system.” To “fix a system” would local leadership does not exist, if instead opportunity, first say “yes”, then DO it, put you against the collective energy field. the leadership comes from an external and only after ask whether it’s possible. Instead, align with be enchanted by the factor, say, a consulting company, your already existing and further emerging project is likely to get into trouble quickly. energy field of the future. 5. Follow your heart - do what you 13.Use sensing journeys to help love, love what you do. 10.Use different languages with people see the system from the Steve Jobs comments that “the only way to do great work is to do what you love.” different stakeholders - connect to edges & use collective sensing This also is the most reliable way to them first in terms of what they mechanisms to see the system from connect to your emerging future path. care about. the whole. Innovation in complex systems requires us The movement of co-sensing starts with 6. Always be in dialogue with the to be multilingual: to connect to the multiple sensing journeys to the edges of universe. various stakeholders in the system about the system in order to get people to Assume the universe is a helpful place. the issues that matter to them. Single-focus empathize and see the system from other Always stay open to evolving your idea as approaches are almost certain to fail. angles, particularly from the view of the needed and as suggested by the feedback Instead, master the art of broadening and most marginalized members. Methods for you are receiving from your environment. deepening the definition as much as collective sensing include (1) stepping into necessary to include all the relevant parties the shoes of stakeholders, (2) personal - which need each other to alter the story telling, (3) systems thinking, (4) 7. Create a Level 4 holding space existing system - committed to participate. scenario thinking, (5) modeling, (6) that supports your journey. constellation practices, (7) world cafe, (8) The most important tool of presencing is 11. If you want to change others, social presencing theater. your Self - your capacity to access your highest future possibility. One way to do you need to be open to changing that is in a daily cultivation practice: a yourself first. 14. Create holding spaces that moment of stillness or contemplation in If you want to change the behavior of support the team at the top & the which you filter out all the noise from other players in the system and cannot emerging leaders to lead their outside and within (your Voice of force them (through the mechanism of individual and collective Judgement, Voice of Cynicism, and Voice hierarchy) or give them sufficient transformation journey. of Fear). Another way is through a circle incentives (through bribery or in another Earlier points focus on engaging the of friends supporting each other with level way), then the only way left is the quality frontline and the edges of the system. 4 listening and facilitating each’s attending of your relationship to them. To change This focal point helps the team at the top to the deeper calling and journey of their your target, you need to first open up to rise to the occasion and to help emerging personal lives and their work. being changed yourself. Only by doing leaders throughout the organization that will you build the quality of become a force of change on that 8. Balance your talking-doing relationship that you can use to effect transformational journey. This support change at a later stage. ratio. can be given in many forms. It usually For every word about ethics, perform at involves a learning structure facilitating least one act. For every word about 12. Co-initiate through local leadership from the heart. All leadership teams to reflect on the bigger spirituality or source, perform three. successful ventures and multi-stakeholder picture, connect to their individual and 9. Identify the openings to the projects are built on the same currency: collective journeys, connect to their sources of one or a few local leaders who are highly Self, prioritize what they want to focus on future and understand the strategic credible in their own communities because individually & collectively, and learn by imperatives for institutional people know they are willing to give their change. doing and helping each other to lead and lives to accomplish the common goal. It is Find areas where the strategic imperatives innovate. that kind of leadership from the heart that 8
  • 9. PRESENCING PRINCIPLES: REFLECTIONS ON PRACTICE 15. Prototype by being present and functional, cross-level, and cross- gaze, cast downward. Be present and acting from the now. institutional leadership structures that grounded in the body. Notice the feeling Prototyping is a process. You only need to pull together key practitioners and of your breathing and rest your know two things: (1) the big idea, the decision-makers around specific topics attention on that feeling. Whenever you general direction you are moving, and (2) the and hands-on innovation initiatives. notice that your mind has wandered immediate next step (the toe-hold you look away from resting with the breathing, let for when rock climbing), that’s all that 17. Never Give Up, Never Give Up, go of thoughts of the past or future or counts. The past and the future - which are Never Give Up. judgments and comments about the the cause of most of our worries, thoughts Every profound journey of innovation present. Let thoughts go and simply rest and everyday attention - is a waste of energy. and renewal takes an enormous amount with the feeling of the breathing. In the prototyping process try to tune out all of perseverance. Important ideas, Practice gently without judgment. As these worries and tune in to the real before being born in to the real world, thoughts settle, experience a more experience of taking the next step and often begins with many years of failed spacious and open mind. attending to what is emerging from it - and effort by the innovators. The key is: never then continue to build on that momentum, give up. Always figure out what you can Open Heart going with the flow. learn from failure, get back on your feet Begin with a short session of Open Mind Creating the conditions for the and try again. Allowing yourself to be practice Then bring to your mind prototyping process to run well requires (1) a discouraged by failed efforts in the past is thoughts of people or situation with dedicated shelter from noise, (2) a dedicated a waste of energy. It leads to being whom you are directly working -- either a core group aligned around the same trapped by your own and others’ voice of personal, institutional or global situation. intention, (3) a network of supportive judgement, voice of cynicism, and voice Reflect on the fact that there is stakeholders and users from throughout the of fear. Doing this kind of work requires confusion, aggression or suffering of larger system, (4) a concrete “0.8 prototype” a lot of courage: the courage to jump some kind there. Open your heart to that elicits feedback from partners into the space of nothingness, the that. Say to yourself that you wish to be throughout the system, (5) a never-ending courage to let go and to connect to what of the most benefit to those people - to resolve by the core group to push forward emerges from that nothingness. That bring more clarity, more kindness, more while integrating the valuable feedback from courage is an important quality that courage - whatever is needed. Send this stakeholders (“dialogue with the universe”), connects us with the deeper dimensions feeling out to hose people involved with a (6) a mechanism allowing new partners to of our being - who we really are. strong intention to be of benefit. join the team, (7) regular review sessions that look at all the prototypes, conclude what has *Reference: Open Will been learned, kill what isn’t working, and www.presencing.com/docs/ Open Will practice instantly cuts strengthen what is working and looks like a research/.../ hesitation and doubt and brings us in gateway to future possibilities. Presencing_Principles_2010a.pdf contact with Source or genuineness. Sitting or standing, 1) cut thoughts and 16. Co-evolve the larger system by notice the feeling of the body. 2) Notice Awareness Practices: using the prototypes as seeds for the larger space of earth under the body systemic change through linking and the sky above. 3) Join that sense of micro-level changes with meso- Open Mind earth & space at your heart level of the Sit in a straight backed chair with your body. 4) Tune into your own genuineness, and macro-level leadership. feet firmly planted on the floor. Feel your own source of knowing. 5) Radiate The micro and frontline prototype your feet and legs as well as the that awareness (loving attention) out - initiatives are the seeds that key leaders connection to your seat and to the earth. front, sides, and back. throughout the system (from both the Sit with an upright back without meso level such as hospital leadership and the macro level such as ministry tension, without leaning back on the chair. Feel the top of your head rising to *This practice is adapted form a practice of leadership) can support and plant in the sky. Rest your palms gently on your unconditional confidence from the Shambhala other parts of the system. Making this legs. Your eyes are open, with a soft tradition. work requires dedicated new cross- 9
  • 10. Difficult Dialogues: Promoting Pluralism & Academic Freedom on Campus The Difficult Dialogues is a program Because the nature of Dialogue is production of knowledge and launched by The Ford Foundation and exploratory, its meaning and its methods understanding is always a collective continue to unfold... Its essence is learning... enterprise. is designed to promote academic freedom and religious, cultural, and as part of an unfolding process of creative participation between peers. Our premise is that no lasting shifts in political pluralism on college and our engagement of difficult issues can university campuses in the United happen without looking deeply at the The process of Dialogue is a powerful States. Topics of dialogue included: unnoticed rules of the system, including means of understanding how thought current practices of discourse and our fundamentalism and secularism, racial functions... Without a willingness to explore assumptions about them. These and ethnic relations, the Middle East this situation and to gain a deep insight into conventions and social norms include conflict, religion and the university, it, the real crises of our time cannot be many forms of discourse that tacitly or sexual orientation, and academic confronted, nor can we find anything more explicitly discourage listening, respect, than temporary solutions to the vast array of sharing power, engagement or shifts and freedom. human problems that now confront us. evolutions in thinking. This report highlights notes from the ~ David Bohm, Donald Factor, Peter In contrast: attentive listening, the Clark University initiative which Garrett from “Dialogue - a proposal” ability to learn something new (even explored more mindful and fruitful change one’s mind), willingness to examine assumptions, suspend exchanges in classrooms, campus life, judgments, and share power - focus on faculty governance, and in relationships Perspectives on the process of relating and are the core with the larger community. Dialogue: a reflection following practices of dialogue & deliberative the Clark University initiative. processes. These practices are necessary for empathic relationships, “This century must be one of dialogue,” urges collaboration, effective action and are His Holiness the Dalai Lama. But what is crucial to the process of a healthy and dialogue really... something precise and democratic society. yet for all they offer, substantial, or simply a feel-good catch-all they are counter-cultural and rare in concept? most aspects of our public and private lives. First, dialogue is fundamentally committed to acknowledging and Our culture present countless obstacles examining the assumptions lying behind to our willingness and ability to be our interpretations and explanation of genuinely present to a dialogic the world. This exploration of self and exchange. Spaces of commerce, other emerges out of a deliberate and government, education and even those respectful effort to excavate the often of friends and family often lack the pre- unstated foundation of ideas, conditions for dialogue. Resistance to judgments, values and beliefs. Dialogue the prospect of dialogue is a telling embraces the complexity of indicator of its potential. To phenomena. It can contain acknowledge and consciously address contradiction and even conflict without real or perceived barriers is a necessary rushing to judge or reconcile differences. passage to its benefits; that transit is a It involves acquiring skills of controversy microcosm of the work as a whole. with oneself and others which we also call critical thinking. To help you construct your next dialogic experience, follow are a few Secondly, dialogue reminds us that preconditions for dialogue: * Read more:http://www.clarku.edu/ thinking is not something done silently difficultdialogues_2.cfm and by one’s self. By offering an opportunity to mutually discover what too often goes unspoken, dialogue makes explicit the fact that the 10
  • 11. INVITING DIALOGUE: The Difficult Dialogues Initiative at Clark University insights and collective wisdom. In the Preconditions for words of Jane Goodall: “change As you experiment with navigating conversations that matter for you, we invite Dialogue: happens by listening and then starting a dialogue with the people who are doing you to refer to this reference guide as a handy resource. something you don’t believe is right.” Dialogue as presence and And as said by Thich Nhat Hanh: “In encounter. To continually focus your inner space and true dialogue, both sides are willing to Participation in dialogue hinges on cultivate awareness of what you really care change.” Ancient traditional maps of presence to oneself and to others. It is energy (Taoist yin-yang, Hindu yantras, about, try the Awareness Practices mindfulness in action. Conditions for Buddhist mandalas) see this play of on pg.. 9 and open your mind, heart and trust between participants are: we speak dualities as fueling creativity; the will to the future as it wants to emerge honestly, listen with respect, release practice of dialogue can do so as well. through you. judgments, and seek to understand the other. We do so in good faith, trusting “It’s when we let our guard down and As you invite others to dialogue with you, there can be benefit in shedding allow our differences and doubts to feel the different ways of holding the space defenses and in so doing we further surface and interact that something for others by experimenting with the conditions in which we ourselves can authentic and original can begin to Preconditions for Dialogue (pg. hear and learn something new. emerge, tentatively, in the spaces 11). between us. And I’ve found that it’s Dialogue as reflective thought. often in these fleeting and complicated As a practice of examining assumptions, moments that the heart and mind can As people speak, what do you sense is the dialogue positions us to see the process come into synchrony, pointing to difference between listening from level 1,2, of thought itself. First we become altogether novel possibilities. The key is 3, or 4? Try listening by suspending conscious of discourse as a practice, ot remain alert to those moments and to notions from the past, see with fresh eyes, allowing us to makes choices about it. move with them when they arise” - open your senses to the new emerging from By looking into the structures within our Diana Chapman Walsh. the unknown, and continually let go of own thinking and patterns of relating, attachments. dialogue illuminates the unnoticed Dialogue as listening and creative structures of our society and the power matrix. The process of dialogue can be held dynamics in which we exist. It In the creative process, as in dialogue, in a number of ways, refer to those listed on enhances our ability to see clearly what something new emerges through page 5. The aim of each process is to is happening and to name it. presence and encounter. Both are enable the crystallization of vision and iterative listening processes, requiring intention. Dialogue as engagement. presence in the moment as new Dialogue presumes participants have information and opportunities unfold. joint ownership of the topic at hand, Then enact this shared vision with Playful and exploratory, both dialogue and calls for each participant to take up and the creative process depends on prototyping the emergent by linking the his/her share. The nonhierarchical willingness to enter the unknown. head, heart and hand. At this point I space of dialogue empowers an dignifies encourage you to refer to the its participants. Exploratory, not goal- * http://www.clarku.edu/ “Presencing Principles: driven, in its essence, dialogue depends difficultdialogues_2.cfm Reflections on Practice” (pg. 7) to on asking authentic questions, design the support structure for your ongoing identifying issues, raising awareness and discipline needed for embodying the new. catalyzing action based on what is held Presencing from the source of your creativity to be in the common good; thereby will become a habitual and joyful process. focusing that which is valued in And you will quickly serve the world as a common and serve as a basis for trust powerful vehicle continually manifesting the and solidarity. new through seeing the whole. Dialogue as “the space between”. Through the respectful co-existence of difference, dialogue generates new 11