This document discusses IT governance and provides an introduction to the topic. It defines IT governance as specifying decision rights and accountability frameworks to encourage desirable behavior in using IT. It also discusses some of the challenges CIOs face, symptoms of ineffective governance, how to measure governance effectiveness, and key processes involved in designing an effective IT governance model. The document recommends establishing a business case for IT governance, assessing current maturity and performance, defining a desired future state, and developing a plan to improve governance.

2. CIO Challenges Revenue Increases Complexity Compliance Profitability CIO Innovation

3. What keeps the CIO up at night? - It may not be what you think. Stories of phone calls at 3 a.m. that the network is down or that a critical customer interface has gone awry are part of the CIO’s daily grind. But in the changing world of today’s CIO where ‘keeping the lights on’ has become the price of admission, increasing focus on delivering business value drives new challenges in IT Governance.

9. IT Governance Processes Original Framework Sourced from Gartner