Keith Walker has over 15 years of experience in hospitality roles including as a bellman, security officer, spa front desk agent, cook, and 92-G Food Service Specialist in the U.S. Army. He is authorized to work in the US for any employer and is currently a bellman at the Portland Hilton & Executive Tower where he assists guests with luggage and valet services. Walker has a track record of strong customer service and was nominated for several awards recognizing his work at prior hospitality positions. He has skills in areas such as lifting, communications, Microsoft Office, cash handling, and cooking.

1. Keith Walker
Portland, OR
kcwalker79@yahoo.com - 503-444-1540
Authorized to work in the US for any employer
WORK EXPERIENCE
Bellman
Portland Hilton & Executive Tower - Portland, OR - August 2015 to Present
Responsibilities
Assisted guests to their room
Provided luggage service for guests
Assisted the Front Desk with deliveries to guests in house
Valet vehicles for guests
Skills Used
Ability to lift 50+ lb luggage
Customer Service
Hospitality
Communication with other departments
Security Officer
Pointe Hilton Tapatio Cliffs Resort - Phoenix, AZ - July 2014 to July 2015
Responsibilities
Patrolled the property and the golf course
Responded to guests needs and complaints in a timely manner
Provided Customer services to guests and locals on property
Escorted trespassers off property in a professional manner
Accomplishments
I have been recognized a key member of my department by my co-workers and have assisted other
departments when needed
Skills Used
Report Writing
Customer Service
Hospitality
Microsoft Office
Bellman
Pointe Hilton Tapatio Cliffs Resort - Phoenix, AZ - November 2013 to July 2014
Responsibilities
Assisted guests to their room
Provided luggage service for guests
Assisted the Front Desk with deliveries to guests in house
Valet vehicles for guests

2. Provided transportation for guests on and off property
Assisted Security with direct emergency vehicles to where they were needed
Accomplishments
Was nominated for team member of the month within my first three months of working as a bellman
Skills Used
Ability to lift 50+ lb luggage
Customer Service
Hospitality
Communication with other departments
Safe Driving
Spa Front Desk Agent
Sedona Hilton Resort & Spa - Sedona, AZ - November 2006 to March 2013
Responsibilities
Checked guest in and out for spa services
Ran a register
Answered phone calls to make reservations and answer questions
Provided customer service to local members and visiting guests
Assisted Spa Attendants to keep locker room clean and stocked
Assisted my manager with inventory counts at the end of the month
Sold retail items
Served beverages in the café
Accomplishments
Nominated numerous times for Team Member of the month
Received Team Member of the Quarter once
Was given more responsibility as they became available
Assisted with inventory restocking before it was taken over by a corporate purchaser
Skills Used
Cash Handling
Customer Service
Hospitality
Reservations
Phone Etiquette
Schedule Planning
Cash Drawer Balancing
Inventory
Retail Sales
Inter-Department Communication
Cook
Oak Creek Ranch School - Cornville, AZ - September 2005 to July 2006
Responsibilities
Serve nutritious food to faculty and students
Clean equipment and grill
Cooked breakfast and lunch

3. Skills Used
Cooking
Customer Service
Hospitality
Cleaning equipment and dining area
Restocking Pantry
92-G Food Service Specialist
U.S. Army - Schofield Barracks, HI - June 1998 to June 2002
Responsibilities
Cooked and served nutritious food to army personnel
Cleaned and deep cleaned equipment and the kitchen regularly
Provided meals while out in the field
Accomplishments
Our unit was presented awards for our service to our unit and brigade
Skills Used
Cooking
Deep cleaning kitchen equipment
Customer Service
Hospitality
Setting up & tearing down field equipment
Loading up trucks for transport
EDUCATION
High School graduate in Drafting
Sussex Technical High School - Georgetown, DE
1993 to 1998