1. Katie Mandell 1025 2nd Street Santa Monica, CA 90403
Phone: (310) 486-3006 ● E-Mail: katiemandell2@icloud.com
Summary
Goal and results driven property/facility management professional with 10+ years of experience.
Skilled problem solver with strong and proven skills in all aspects of property management:
administrative, financial/legal, tenant relations, policy/regulation setting and enforcement,
marketing, and vendor selection and management. Licensed California Real Estate
Salesperson (ID# 0213391)
Experience
The Madison Bungalows • Senior Property Manager 2004-current
Responsible for the overall management of 24 unit residential property in downtown Santa
Monica. Supervise and execute daily and long-term operations of the property. Key duties
include:
Administrative
• Conduct all applicant interviewing, application processing and vetting. Handle all new tenant
lease negotiation and preparation, deposits, and paperwork.
• Ensure premises are ready for new occupants.
• Ensure and enforce both overall property and individual tenant compliance with relevant
laws, building guidelines and regulations, and lease/rental agreements.
• Communicate with property owner and act on owner’s behalf and interests on-site.
Marketing
• Keep rental at optimal capacity. Establish rental rates and pricing by balancing profit goals
with thorough market research, price analysis, and up-to-date knowledge of market
conditions.
• Implement advertising and marketing initiatives to achieve occupancy goals.
• Promote and show properties to prospective tenants.
Financial/Legal/Security
• Prepare and distribute monthly financial reports and statements.
• Ensure timely vendor and service payments and tenant rent collections.
• Negotiate and manage contracts with outside vendors.
• Initiate and oversee default proceedings; serve legal notices when necessary.
• Coordinate with attorneys when needed.
• Apply knowledge and understanding of legal aspects pertaining to rental law, renters’ rights,
building code, tenant disputes, evictions, notices and procedures in applicable situations.
• Ensure security of premises and maintain security devices as needed.
• Organize inspections and walk-throughs (agencies, vendors and service providers, incoming
and outgoing tenants) and prepare inspection reports as well as walk-throughs.
Tenant Relations
• Orient new tenants to the property.
• Investigate and resolve resident complaints and concerns in a prompt and efficient manner.
• Enforce occupancy policies and procedures.
• Maintain timely and thorough communications with residents.

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Maintenance
• Oversee improvement projects.
• Implement preventative maintenance programs (fire safety, walkways, lighting, building
code, etc.)
• Monitor and ensure completion of maintenance and repairs in a competent, timely, and cost-
effective manner.
• Coordinate repair needs and scheduling with residents.
Staff management
• Oversee service providers: landscapers, gardeners, maid service, fire protection services,
handymen, plumbing, security, painters, contractors, etc.
• Direct and control such personnel and resources to ensure property is maintained and
owner’s objectives are met.
Also worked various part-time jobs while attending college and high school, including:
jewelry store retail sales, retail store manager, bar manager, waitress, music venue door staff,
youth hostel reception, and grocery store checkout assistant.
Education
University of California, Los Angeles (UCLA) • Bachelor of Arts Degree 2016
Also attended: University of California, Santa Barbara, UCLA extension, Santa Monica College,
University D’Alicant, Spain, and Premiere Real Estate Schools, Los Angeles, CA.
Skills/Key Competencies
• Business acumen.
• Sound interpersonal and communication skills, conflict resolution expertise, and negotiation
skills.
• Planning, organization and delivery.
• Supervisory skills.
• Attention to detail.
• Able to balance and provide a warm, safe and enjoyable environment for tenants while
effectively enforcing building and company policies and procedures. Able to maintain
courteous, calm, collected, professional demeanor in sensitive and stressful situations.
• Legal and ethical competencies.
• Commitment to excellence in leadership, management, work, and service.
• Establishment and maintenance of outstanding relationships with clients, tenants, vendors,
and employer.
• Working knowledge of relevant local, state and federal legislation and regulations.
• Working knowledge of marketing, sales activities, and customer service principles.
• Extraordinary ability to perform both independently or with a team.
• Ability to concurrently fulfill the requirements of the ownership and tenants alike: to preserve
and increase the value and integrity of the property, ensure tenant satisfaction, and meet the
financial and legal objectives of property ownership and management.