1. PAJAMA REFERENCE
Providing Virtual Reference To Students
Kathryn Klages, T&L Librarian, Seneca College
OALT/ABO 39th Annual Conference
May 3rd, 2012, 8:45 – 10:15am

2. • Time is on your side
• Head space
• See you soon
• Getting to know you
• Quality
• Technically Speaking
23 Tips for Virtual Reference

3. • Don't freak out
• 1 sec, they’re busy
• Balance
• Don’t outrun the visitor
TIME IS ON YOUR SIDE

4. • It takes a village
• Toughen up
• Guilt–free reference
• You can’t tell me what to do
HEAD SPACE

5. • Hello, My Name is...
• Adjective their question
• Emote something
• Honest and kind
• Y’all come back now y’hear?
SEE YOU SOON

6. • Virtual ESP?
• Where are you going?
• Compute much?
GETTING TO KNOW YOU,
GETTING TO KNOW ALL ABOUT YOU

7. • Focus
• I googled it
• Doggie bag
• Have your cake and eat it too
• How’s it going?
QUALITY

8. • Browser
• Tabs
Technically Speaking