Kaseya is a great product, if you take the time to make it such. At Tabush we completely transformed the way we do business in 3 years by properly leveraging the Kaseya solution. Join me in this session as I share with you some insight in how we made it great for us. More importantly, how it has significantly improved our profitability, efficiency, image, morale, and ultimately helped us win new business.

1. Tried and True: Making Your
Kaseya Investment Pay Off
How we learned (the hard way) to use Kaseya to
improve our operations, profitability, and close more
sales.
Morris Tabush, April 2013

2. Tabush Background
• Founded in 2001
• New York – Bred and Born
• Managed Services Started in 2005
• Cloud Started in 2007 (NY & Seattle)
• 22 Staff
• Kaseya & Autotask
• No Outsourced NOC
• Our Vertical is Profitable SMB’s in NYC

3. Prologue: Pre-Kaseya (2009-2010)
• Rapid Growth
• 25 Staff
• Homegrown PSA
• LogMeIn Pro
• About $3.5 million Gross Sales
• 35% of Service Volume was MRR

4. Chapter 1:
Our Misconception and Mistakes
• April 2010, Signed On for Kaseya
• Goals
Improved Efficiency
Fewer Issues
Better Control of Assets Under Management
Make More Money
• May 2010, Attended Kaseya Live
• Summer of Hell
Nothing Worked
Started Talking to Competitors
Decided to Stick It Out with Kaseya

5. • There are No Magic Beans
• Assigned a Resource to Kaseya
• Set our Priority List
• Trained our Staff
• Dealt with PSA Need
• Started to See the Light
Chapter 2:
Getting It Together, January 2011

6. • Hired a Kaseya Champion, Trained and Certified
• Kept Him Away from the Tech Work!
Chapter 3:
Kicking Butt, July 2011

7. Chapter 4:
Now. Today. Tomorrow.
We use Kaseya. Our Clients use Kaseya.
• Large Clients with In-House IT Staff
• Charging Them per Kaseya Seat, 100+ Seats
• Helps Us Offset License Fees
• Easy Money

8. • Started Analyzing What is Taking Up Our Time
• Started Scripting Things
• Training, Training, Training!
• Repeat
There’s more than just Kaseya.
Chapter 3:
Launching our R&D Dept.

9. My Kaseya Top 8
• KES & KAM
• Patch Management
• Desktop PC Report
• Exchange Mailbox Size Report
• Slow PC Script
• Push Documents to Desktops
• Remove Bloatware
• Reboot Nag Prompt
Chapter 4:
Now. Today. Tomorrow.

10. Kaseya helps us sell
• Tell Prospects What We’ve Done
• What it Means to Them
• Our Continued R&D Investment
• Win-Win
Chapter 4:
Now. Today. Tomorrow.

11. More than just Kaseya.
Chapter 4:
Now. Today. Tomorrow.

12. More than just Kaseya.
Chapter 4:
Now. Today. Tomorrow.

13. More than just Kaseya.
Chapter 4:
Now. Today. Tomorrow.

14. More than just Kaseya.
Chapter 4:
Now. Today. Tomorrow.

15. More than just Kaseya.
Chapter 4:
Now. Today. Tomorrow.

16. More than just Kaseya.
Chapter 4:
Now. Today. Tomorrow.

17. More than just Kaseya.
Chapter 4:
Now. Today. Tomorrow.

18. More than just Kaseya.
Chapter 4:
Now. Today. Tomorrow.

19. The Results Are In!
• 20% Fewer Heads, 25% More Revenue
• MRR at 65% of Revenue, Projects are 30%
• Utilization per Tech is Pretty Close
(if not a bit down)
• Much Less Crap Work
• Margins are Through the Roof
Chapter 4:
Now. Today. Tomorrow.

20. It’s not rocket science.
• Kaseya is Like an Erector Set
• Dedicate a Resource to It
• Invest in That Resource
• Sell Kaseya to Your Team
• Keep Your Eyes Open
• Engage with the MSP Community
• Invest in Your Business
Chapter 4:
Now. Today. Tomorrow.

21. Morris Tabush
148 West 37th Street
New York, NY 10018
212-252-0571
www.tabush.com
mtabush@tabush.com
www.linkedin.com/in/morristabush