The Journey to Working Social and how to improve business processes Delivered in Berlin on October 24th at BVL #dlk13 @dlk_berlin

1. and business processes

3. EFFICIENCY

5. ACCELERATING
PACE OF CHANGE

8. IT
HR
Sales
Marketing

12. Business Value is NOT…
Instead...
Reducing email
Reduce e-mail for Logisticians,
To give them more time to solve supplier problems
Executive Communications
Improve executive communications to better align company programs to support
the strategy
Sharing Information
Improve sharing of competitive intelligence to better position the company against
competitive threats
Crisis Communications
Reduce the impact of a crisis on the company and its employees by giving employees
better information in a timely manner
Project Management
Shorten time to project completion by sharing updates as they happen, instead of
during a weekly status update, eliminating lag time.

19. Methodology
and Self-guided
Resources
Webinars
Customer Community
Access to Customer
Success Managers
Regional User Groups
and Events
Community-based
Learning and Support

20. https://socialjourney.yammer.com/
https://www.yammer.com/customers/
www.responsiveorg.com