"We will be trialing a small test of change of handing out ""Thank you cards"" to our patients on the day of discharge. The front of the cards have a picture of our ""Caritas committee"" who consist of front line staff and management team. The card are signed by all the providers that took care of the patient and a general message to show our appreciation and thanking them for allowing us to care for them. In addition, we also have an insert asking the patient if there was anyone they would like to recognize for excellent care during their stay. "

1. Kaiser Permanente, Northern California
Caritas Consortium 2013
Heart-Centered Care
Caritas in Action
How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our
patients and their families exceptional care

2. Heart-Centered Care
Intent to Contribute Statement:
We will be trialing a small test of change of handing out "Thank you cards" to discharged patient on
the day of discharge. The cards are in printing right now and we are hoping to start as soon as we
get the cards in. The front of the cards have a picture of our "Caritas committee" who consist of
front line staff and management team. The card are signed by all the providers that took care of
the patient and a general message to show our appreciation and thanking them for allowing us to
care for them. In addition, we also have an insert to the thank you asking the patient if there was
anyone they would like to recognize for excellent care during their stay. They are asked to return
the card or leave it at the nurses station inbox for the caritas committee. The "recognized"
individual will be share to our management group so we can recognize the individual for providing
excellent care to our patient. We hope to achieve higher HCAHPS score and increase recognition
of our employee/staff for excellent care.
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3. Heart-Centered Care
Inspired Contributor(s) 1 :
Quyen Nguyen

-----Service Area: Central Valley
Medical Center: MAN
Affiliation: PCS
-----Year Shared: 2013
Venue: Caritas Consortium
Format: Poster
ID #: E14 (brochure title: Thank You Cards for Patients)
1
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Names as listed in Lotus Notes, otherwise personal e-mails indicated
Keyword TAGs:
Identifier
 Consortium2013-July, Central
Valley, Manteca, Poster, Patient
Care Services
 Patients/Families
Descriptor
 Authentic Relationship, HCAHPS

4. Heart-Centered Care
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