International services through a Hong Kong registered partnership.

1. IRMSTRATEGIES
IRMSTRATEGIES FOCUS ON PEOPLE
MANAGING KNOWLEDGE:
INFORMATION TO THE POWER OF PEOPLE
If Tom Peters is correct in saying that the currency of success. Building a knowledge-focused business
the 21st Century is knowledge, then any business is, simply, good management.
with an eye to the future needs its staff to invest in
A timely balance between the competing
that currency. And companies need to create the
interests of quality, risk, compliance and innovation
kind of environment and culture in which employees
is key. Worry less about media and more about
make that choice.
meaning and value. Think about what information
People gain knowledge through lessons learned could be captured to reveal potential, as well as
from experience. With an unconscious ownership of actual past performance.
the knowledge they use, they may share it,
Develop the capabilities of people and current
appropriately or not. They may not share it at all.
technologies to leverage the information that is
Knowledge management is not a theoretical fad. already captured in existing systems. When
It has little value unless it can be put it into practice. technology supports people who create and
It is not a matter of directing staff to start sharing. It reference authentic, reliable records, it is the best of
is not a matter of buying a technology “solution”. both worlds.
Knowledge is a resource, an aspect of corporate
The business can know what it knows. It can
intellectual capital that is put to use every day,
defend its actions. It can learn, build capacity for
effectively or not, through the observable behaviours
growth, innovation and achievement.
of people on the job.
It can truly put its knowledge into practice.
Successful managers know that harvesting the
knowledge of a willing workforce is key to business
IRM Strategies - China IRM Strategies - Thailand
39/F One Exchange Square T +852 3101 7359 29/F Offices@Centralworld T +66 (0) 2207 2530
8 Connaught Road, Central F 852 3101 7350 999/9, Rama I Road T +66 (0) 2207 2626
Hong Kong SAR, PRC E info@irmstrategies.com Bangkok 10330, Thailand E info@irmstrategies.com
© 2009 Information Resource Management (IRM) Strategies. All rights reserved.
irmstrategies.com

2. IRMSTRATEGIES FOCUS ON EXPERTISE The leading edge
practically applied
Put a practical focus on delivering results
together with leading edge concepts and
a total of over 40 years of wide-ranging
experience, and you have a powerful
combination.
IRM Strategies combines the broad
backgrounds of its principals in a niche
consultancy that is more a trusted
partner than an outsourced service
provider.
Directors at IRM Strategies have
experienced almost everything possible
on the client side of the table. That
awareness informs our work, supporting
decision makers who face challenging
issues that call for a roadmap and
John James O’Brien Robert Tornack
competent support in taking action.
John brings over 20 years’ experience Robert is a seasoned leader of large
Engagements may involve our scale governance and service delivery
managing multimedia information
principals in projects with your teams in a transformation initiatives (USD millions).
resources for risk and cost savings.
model that builds sustainable capacity
within your business. Place us on retainer His experience includes projects of He brings more than 20 years of
for advisory support for strategy and large scope (USD millions, 500+ offices) expertise in informatics and outcome-
transformation planning. Join us in onsite involving enterprise-wide analysis and based performance management applied
and online learning. audit, mergers, outsourcing, institutional in multi-disciplinary business and
closures, litigation response, e-records professional environments, from concept
systems requirements, program design development through implementation to
and evaluation in a variety of contexts. evaluation.
He represents Asia on the ARMA As administrator of three hospitals,
International Relations Committee, is he integrated organizational systems to
former Government Records Services close a 300 bed facility while maintaining
Bunginji Director, HKSARG, past President, quality services during patient relocation.
Learning Tree Institute of Certified Records Managers A seasoned practitioner with senior level
and Executive Board Member, Hong experience, his approach delivers
IRM Strategies invests significantly in Kong Knowledge Management Society. strategic results that work practically on
continuous learning. Our principals meet the ground.
John has lectured at the University
regularly with thought leaders, academics of Hong Kong, Hong Kong Polytechnic Robert is an Adjunct Assistant
and consultants world-wide. A broad University. University of Victoria, and Professor in the School of Health
network of corporate. government and Camosun College. He is developing Information Science at the University of
non-profit business leaders, paired with courses for the Bunginji Learning Tree, Victoria, Canada.
personal experience, keeps the focus on IRM Strategies’ Online Learning Centre.
practical results. We guarantee it!
Hong Kong based
International in reach
IRM Strategies is headquartered in Hong Kong and is available world-wide. We use the
latest technologies, virtual teams and space for maximum flexibility to meet our needs—
and yours.
In 2009 will expand our international focus to build upon involvement in the ARMA
International Relations Committee and forums such as the World Bank sponsored
Intellectual Capital for Nations, States and Communities held in Paris. IRM Strategies is
a professional development resource for Demos Group in Beijing and Shanghai.
IRM Strategies is a Hong Kong registered
consultancy introducing innovative Current projects include development of a graduate level course for the health sector
solutions to Asia and beyond. and development of an institute to ground recognition of the RIM profession in Asia.
© 2009 Information Resource Management (IRM) Strategies. All rights reserved.
irmstrategies.com

3. IRMSTRATEGIES FOCUS ON KNOWLEDGE
IRM Strategies
Our Philosophy is
STRAIGHTFORWARD
People are key: solutions that do not work Information is both an asset and a liability—
for people will not work for business. whether locked inside people or recorded in
multimedia “containers”. It is the life-blood of
Knowledge is grown by integrating human
business, the source of corporate knowledge.
experience and recorded information—
informatics finds the meaning in data and puts Technology enables knowledge-focused business
it to use in technology enabled environments. for risk, compliance and learning management.
Harness and protect the power of your corporate memory. IRM Strategies applies specialized knowledge to
assess your organizational context and practices, partnering with senior management and your teams for
sustainable results. We bridge user and technical teams for strategic and tactical solutions that build capacity.
Key services
Readiness Assessment Informatics Audit
Evaluate the current state of knowledge and Review the effectiveness of data collection and use
information resource management. to identify system functionality and workforce
learning needs for improved decision making and
Standards & Process Compliance Audit
defensible, quality outcomes.
Examine business processes for evidence of
conformity to relevant industry and international Innovation & Learning Capacity
standards to ground recommendations for Assess workplace culture and practices to ground
correction and improvement. competency development, continuous learning and
innovation capacity. Develop programs to meet
Records Management
needs and construct new knowledge.
Manage evidence of corporate decision making and
action that is captured in multiple media. Organizational Development
Establish comprehensive governance and practices Strengthen governance and human resource
for systematic management of access, use, management within a collaborative, knowledge
protection, sharing, retention and disposition of valuing culture on an agreed path of change. Build
recorded information resources. a competency-based performance management
framework.
Education & Training
Methods draw from the Harvard Business School’s ongoing study into learning effectiveness to demand more
from students—and teachers. Courses, workshops and facilitated Agora sessions are available onsite or online.
TRANSITION THROUGH-LINES KNOWLEDGE TO BRING LEARNERS THROUGH TO THE NEXT LEVEL:WHAT IS TO BE KNOWN AFTER LEARNING?
GENERATIVE TOPICS CENTRAL IDEAS AND RESOURCES TO HOLD THE INTEREST FOR STUDY FROM MANY ANGLES
GOALS FOR UNDERSTANDING
KSAS TO BE GAINED, EXPRESSED AS “LEARNERS WILL UNDERSTAND…” OR “LEARNERS WILL BE ABLE TO…”
PERFORMANCE OF UNDERSTANDING DEMONSTRATED THROUGH ACTION IN THE EXPLORATORY, FORMATIVE AND SUMMATIVE STAGES OF LEARNING
ONGOING ASSESSMENTS EVALUATION AGAINST PUBLIC CRITERIA WITH STATUS REPORTS, MEANS AND OPPORTUNITY TO IMPROVE
© 2009 Information Resource Management (IRM) Strategies. All rights reserved.
irmstrategies.com

4. IRMSTRATEGIES FOCUS ON LEARNING
IRM Strategies
The Currency of the 21 st Century
KNOWLEDGE
And like money in a pocket, it can walk out the door. The best and most available source of knowledge
is already at hand: your teams, your customers
Hewitt Asia reported a cross sector employee turnover
rate of 16% for 2007, with 26% in the banking and People take ownership of the knowledge they build
finance sectors. That’s a loss in expertise, knowledge
and choose to invest it in your success—or not
and productivity. Work-life balance is increasingly
important to knowledge workers, even more than Learning organizations create an environment in
higher pay. Increasingly, staff want more than money.
which people want to invest
Learning organizations value their knowledge
Learning organizations invest in the transition from
resources: people and the information they receive,
create, use, share and keep to conduct business. command and control to knowledge-focused,
evidence-based practices for provable results
They are guided by the following four insights.
Underpinning the knowledge focused
business are three management disciplines
Organizational Development
Organizational development to build a knowledge
OD aware culture and competencies for leveraging
capacity.
Recorded Information Management
Strategic management of information assets and
liabilities recorded in multiple media for business
KM continuity; risk, compliance and quality management;
accountability and defensible practices.
ICT RIM Information and Communication Technologies
Transition from gateway to enabler through a range of
technologies that support multimedia collaboration and
knowledge building while maintaining the reliability of
transaction processes for compliance and response to
litigation.
As the daily habits of personal life shift toward SMS, IM, blogs and more, so the practices of business are changing.
Offering value as communication and collaboration tools, these and other applications are gradually, sometimes
unexpectedly, moving into corporate space. Ease of access and rich functionality available to workers outside the
intranet can mean the transfer of knowledge beyond corporate control.
IRM Strategies’ proprietary KLARIS™ PENDING model is the foundation for governance and a knowledge focused,
information-protection aware culture, key to harvesting collective intelligence and mitigating risk.
© 2009 Information Resource Management (IRM) Strategies. All rights reserved.
irmstrategies.com

5. IRMSTRATEGIES FOCUS ON BUSINESS
IRM Strategies
Knowledge Engagements
Representative Clients
Readiness assessment and implementation roadmap for transition to electronic
health services for 700 practitioners in a multi-disciplinary, multi-cultural context
Assessment and advisory consultation to identify knowledge sharing potential
and risks inherent in Web 2.0 and mapping of business needs and knowledge
content, recommendations on a way forward using technology already in place
Discovery and Analysis and Recommendation Report for enhanced information
protection practices in support of strategic and tactical planning
Graduate level course design and development focused on Knowledge
Management in Health Care; implementation projected for 2009/10 cohort
Research, development and delivery of a recorded internet seminar for the
10,000 member professional association for records managers; facilitation of a
live post seminar session for an international audience.
Needs analysis; privacy/access compliance review; ground up policy and
program development for managing corporate information resources in multiple
media; taxonomy design; project management and executive coaching
* as Interactive Strategies, Inc., British Columbia registration
Education services in graduate and undergraduate programs in information
management disciplines; sponsoring organization: ICKM 2009
Industry training on management of storage facilities for preservation of
corporate record holdings stored in tropical climates for members of the
premier storage industry trade association world-wide.
Knowledge management framework and implementation roadmap; operations
and training manual development and implementation; expansion planning
Curriculum development in recorded information management and education
services in knowledge and records management; sponsoring organization
KMAP 2006; K 2.0 Workshop, Knowledge Management Resource Centre
Interactive management level workshop design and delivery in both knowledge
and recorded information management specializations
© 2009 Information Resource Management (IRM) Strategies. All rights reserved.
irmstrategies.com