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1. WWW.KLEENEZE.CO.UK SEPTEMBER 2014
Make this your
most profitable
Christmas ever
Kleeneze
changing lives
Deliver the best customer service
Increase
your orders
in seconds
2. CONTENTS Editor’s Note
Off the top of your head, name three entrepreneurs. Got them? Was
Richard Branson one? How about Bill Gates? Were YOU one?
The word ‘entrepreneur’ over the past few years seems to have become
synonymous with a billionaire living in a ridiculous-sized mansion with a
small army of staff to maintain it and a private jet parked on the drive.
If that misconception didn’t bring its own set of problems with it, suddenly
a whole influx of ‘preneur’ words emerged in the media for you to choose
from. Perhaps you are a Mumpreneur or Dadpreneur, who combines
running a business with looking after your children. Over fifty? That
makes you an Olderpreneur. Graduated from university? Ah, you’ll be a
Gradpreneur then.
It appears our fascination with labelling people knows no bounds, but
while I agree that there are often times that there’s no one-size-fits-all
scenario, I don’t believe it’s the case here.
The origin of the word ‘entrepreneur’ dates back to the 19th century. It
came from the French word ‘entreprendre’ meaning to undertake.
Nowadays, the dictionary simply explains it as ‘a person who sets up a
business or businesses’. That’s you!
“Erm, but I’m only doing this part-time to make a little extra cash,” I hear
you stutter. It doesn’t matter. Kleeneze is your business. You have set it
up and whether you like it or not, you are an entrepreneur.
Good, so we’ve established you’re an entrepreneur and not an impostor.
What’s next? Well now you know what you are, it’s time to embrace your
new-found entrepreneurial status! Firstly, remember that you’ve become
an entrepreneur in order to achieve something in particular. The majority
of people who set up their own businesses will have their priorities split in
many different directions, so although total focus on your business
endeavours would be lovely, don’t beat yourself up about it. You can make
it to the top just fine and still have a life!
Still feeling the fear? Tell yourself it’s actually excitement. Your body
doesn’t know the difference between the two, as they produce the same
physical reaction. Your mind interprets that reaction and we all know
who’s in control of that!
You owe it to yourself to think of yourself as an entrepreneur. Your first
step has been to make the choice to alter your life – to make a change
because you refuse to put up with ‘more of the same’ for the rest of your
life. And some would argue this is the hardest step to take. From now on
think of being an entrepreneur in those terms – making a decision and a
subsequent action to move towards something better, however you
define it.
Team Talk is filled with so many different takes on success – for some it’s
making their child’s sports day or being able to go on a family holiday, for
others it’s having a pension or fulfilling a lifelong ambition. Make success
personal to you. Find that reason why and go out there and unleash your
entrepreneurial spirit!
Xen ia Po ole
Xenia Poole
Editor in Chief
2 TEAMTALK SEPEMBER 2014
13
19
14
3. CONTENTS
SEPEMBER 2014 TEAMTALK 3
10
4 Congratulations!
Kleeneze qualifiers set to jet off in
style to the ‘city of dreams’
5 News from Lisa
All the latest company news from Kleeneze’s Managing
Director, Lisa Burke
6 Kleeneze Shoutout
Stories from around the Kleeneze Network
7 At your service
You’ve worked hard to build up that
customer base, so how do you
continue to keep it thriving?
9 Make this Christmas count
You’ve got one shot to make this Christmas your biggest and
best ever! Take some of these tips from our top retailers
and make it happen
14 I felt trapped and didn’t see how
things were going to change
An inspirational story of battling adversity and how Kleeneze
helped change a life
16 How to increase your
retail order in seconds
If you knew that an extra half an hour or
less of your day could earn you an extra
£100, would you put the time in?
18 Showcase snaps
They say a picture speaks a thousand words, so here’s this
year’s incredible Kleeneze Christmas Showcase!
20 I had the best reason ever to make
this work
Find your reason why and the rest will all fall into place
21 New starter stories
The 30 Day Bonus is helping hundreds of
new starters on their way
22 Spread the Christmas cheer
An extra income always comes in handy around this time of year,
so if you’re looking to build your team, read these great tips
24 We beat our personal best
The Summer Retail Challenge saw hundreds of Distributors beat
their personal best from last year, but why wait until next summer
to take the challenge?
27 I have actually achieved something
worthwhile and it’s something I can be
proud of
For many, Kleeneze is far more than just an extra income
28 Period 8 Recognition
Congratulations to all our Network achievers in Period 8!
34 Period 9 Recognition
Congratulations to all our Network achievers in Period 9!
4. Kleeneze Destinations
Congratulations to all our
Venice qualifiers!
Their months of hard work has paid off, as this month, almost 40 Distributorships received a call from the one and only
Michael Khatkar confirming that they had qualified for a place on the Autumn Destination 2014.
The qualifiers will be jetting off in style on Thursday 6 November to the city of dreams, Venice. Whilst there, they’ll be staying
in the luxurious surrounds of the Bauer Hotel, dining in some of Venice’s most sophisticated and famed restaurants and
taking in the sights of this fantastic city in true Kleeneze style.
Congratulations to all of our Kleeneze Destination 2014 Qualifiers.
4 TEAMTALK SEPEMBER 2014
Bauer Hotel
Alan & Anne-Marie Bennett
Mike & Amanda Bibby
Andrew Buxton & Laura Kelly
Abigail Colclough
Susan Coleman & Robert Holdford
Sharon & Craig Davis
Michael & Jean Day
Adele & Jaime De Caso
Rob Forster & Ray Aziz
John & Craig Hawkes
Stuart & Robyn-Lee Heard
Carolyn Hornby
Rhian & Anthony Jones
Asha & Dipam Joshi
Muriel & Tony Judson
Teresa & Finbarr McCarthy
David Miller
Heather & James O’Neil
Tracey Payne & Harvey Kent
Debra & Oliver Pusey
Claire & Peter Rea
Teresa Reis & Stephen McCormick
Kevin Rider & Caroline Gledhill
Doug & Sandra Roper
Nick & Grace Sassanelli
Craig Skellern
Stephen Smith & Dennis Chamberlain
Christopher & Sarah Smith
Marlene & Robert Somerville
Paul & Alison Taylor
Helen & Andrew Walsh
Bob Webb
Geoff & Fiona Webb
Peter & Myrna Wellock
Ian & Sally Williams
Craig White
Peter & Jackie White
Stephen Wilson & Marie Bell
Karen & Neil Young
5. Lisa Burke, Managing Director Business update
News from Lisa...
They say that Christmas is the most wonderful time of
the year and, if the feedback and figures that are
coming through in the past couple of weeks are
anything to go by, for Kleeneze, it’s going to be better
than wonderful – it’s going to be spectacular.
The past month has been a whirlwind of excitement.
We started the season how we
meant to go on with an
incredible Showcase. Huge
thanks again to our amazing
speakers on the day – Amanda
Bibby, Abigail Colclough, Mark
Law, Helen Walsh, Martin Bell
and Peter Rea. All gave such
inspirational trainings and
we’ve received outstanding
feedback following the event. If
you missed any of them, you
can catch up again on
Livestream. It will be there for
the next month and even if you
saw them the first time around,
it’s well worth another look!
This month also saw our final
Venice qualifiers confirmed! Months of hard work has culminated in
this wonderful reward, so congratulations
to every single one of you.
Next stop – Jamaica!
These luxury Destinations are only a
small part of what Kleeneze can provide
for you. Although we find that the majority
of people join to earn that little extra
income, once they’ve seen the bigger
picture, it’s incredible how many of them
go on to use this unique opportunity to
create the lifestyle they’ve always wanted. That’s why, earlier last
month, we created a five minute video showing some of the
highlights of these great lifestyles. It’s inspirational and a great
addition to your sponsoring arsenal.
Speaking of which, not only is Christmas a great time for retail, it’s
also when we see team building increase as hundreds turn to us
for a flexible opportunity to make some extra cash at this time of
year. If you haven’t yet seen the Kleeneze Training Academy, do try
and catch it. It’s a great tool to support what you already do. You
can read more about it on page 23.
We also have put more work into the recruitment site,
www.kleeneze.co.uk with a testimonial library, which – once
you’ve logged in – you can share with your prospects.
Naturally, it’s our busiest retail season and so we’ve got plenty to
help boost your orders. The Wipe Out offer on the back page of the
Autumn Winter catalogue (also available as a flyer), our new
Internet specials, revamped online shops and stunning new
catalogues. You can find all this information on the DSA.
These really are such exciting times for the business. You may
have already seen some of the excitement building regarding our
New Year Showcase on Facebook and, yes, we do have some great
things lined up for you on the day, but don’t wait! These next couple
of months can see all your business plans come together and set
you truly on the path towards creating your lifestyle without limits.
Get out there and grasp this incredible opportunity.
The best is yet to come!
Much love,
SEPEMBER 2014 TEAMTALK 5
6. Network feedback
Kleeneze shoutout
A Mini would do nicely!
“The 30/30 car challenge is an
incredible incentive that Annie and I are
really excited about. We are going for
the Mini for many reasons. Firstly it will
grow our business and naturally
increase our income. Helping your team achieve the 30 day bonus is massively
important anyway and is what we coach, as it replaces any book loss,
increases their income and gives them a sense of achievement. It will also be
a really powerful story to prospects, as well as be inspiring to the team. And to
be honest we need a new car anyway, so a Mini would do nicely!
To keep us on track we are using the Mini fridge magnet that we got from the
Showcase and it is great when you can change the number of initiations
remaining. The closer you get to zero, the more excited and motivated you get
which only has a positive effect to your business. We also have a spreadsheet
with everyone on who has achieved their 30 day Bonus and the date they
achieved it.
On the whole, this is a brilliant incentive and rewards the people doing the
numbers and supporting their team. It has given us an exciting goal with a
deadline and it’s keeping us really focused and motivated to build our business
and to support others to do the same.”
Alan and Annie Bennett, Gold Distributors
WHAT A WHOPPER!
“This is my fourth Kleeneze Chrismas and what a whopper so far. I work my
business very part-time but on my first customer drop with the new catalogues
I got 36 orders out of 100 customers, totalling almost £600.”
Gil Moulding, Silver Distributor
6 TEAMTALK SEPEMBER 2014
“Kleeneze really is like ‘picking up money off
the doorsteps.’ I collected this order the
other day from a regular customer and it
totals £300..WOW! We made £107 from this
one order! We love this business!”
John Webb,
Gold Executive Distributor.
Leads to Success
“My name is Tracy Giles and I have been a Distributor since the end of January
this year. I qualified for the free Kleeneze success leads after sponsoring a
person in at the end of July. I was lucky the
start date had been backdated!
Since then I have gone on to sponsor another
4 people into the business and, amazingly, I
qualified for 250 leads all together.
The campaign has been a tremendous
success in helping me build my business.”
Tracy Giles, Silver Distributor
The best of both worlds
“I was in the kitchen getting our catalogues ready to be distributed and my
daughter came in from the living room and gave me a hug, I asked what that
was for and she said that she loved me working from home as she gets to see
me more, as before when I was working as an engineer I was working 60-
70hr weeks and getting up in the morning
going to work before they woke up and
coming in just before they were going to bed.
Then the 6 weeks holidays consisted of me
talking on the phone to them in work whilst
they were enjoying days out and a few days
holiday away (I used my holidays if I was
sick or the children were as we didn’t get
paid sick pay).
I thank Kleeneze for literally saving me as I get the best of both worlds, which
is earning money, loving what I do and also get to spend as much time with my
children and wife - our marriage is stronger than ever! Priceless.
THANK YOU, THANK YOU!”
Chris Howson, Silver Distributor
Got something you want to shout about?
Let us know at shoutout@kleeneze.co.uk or post it on our Facebook
page and you could see your story featuring in our next magazine
7. Did you know that around 80% of businesses believe they are offering a better-quality customer service, but only 8% of
customers agree? That’s not the greatest news for any business. Satisfied customers make repeat purchases and
recommend the product – and the business – to others, leading to additional sales.
You’ve worked hard to build up that customer base, so how do you continue to keep it thriving? Good customer service is all
about leaving them happy. Happy enough to order again and pass positive feedback on to others, who may in turn become
repeat customers!
A lot of providing good customer service is common sense and living by the golden rule of “do unto others as you would have
them do to you”. However, the essence of great customer service is forming a relationship with your individual customers, so
exactly how do you do that? We put together a list of some of the most important customer service points. Let us know of any
others that work for you at teamtalk@kleeneze.co.uk or share it with others on our Facebook page –
www.facebook.com/kleenezeofficial.
SEPEMBER 2014 TEAMTALK 7
Stand out from the rest
At your service
You will be judged by what you do,
not what you say
It doesn’t matter if you really mean what you say at the time, in order to
maintain a good customer relationship; you need to keep your promises. If
you’ve said you’ll deliver at a certain time on a certain day, do it. If you’re
not 100% sure you can, don’t say it. Reliability is one of the keys to any good
customer relationship and nothing will annoy your customers more than a
broken promise.
Be available
Even when you’re not available, you need to ensure your customers can
contact you somehow. Whether you leave them an email address, a
voicemail number, even add them on Facebook, make sure they know they
can at least leave you a message at any time.
Be helpful – even when you know there’ll be
no order at the end of it!
We’ve heard some lovely stories in the Network of when you’ve helped your
customers out – from opening jam jars to leaping over fences and
performing CPR (yes, truly!). OK, one is obviously much more life-saving than
the other, but they’re both hugely heroic in the eyes of customer service!
Aim to listen to your customers and prospective customers and help them
out whenever you can. It will ultimately lead to great pay back.
Go the extra mile
Throw in some free batteries with a product that needs them or go one step
further and actually put the batteries in for the customer. Those extra steps
all add up to great customer service. They may not say so, but the customer
will notice your extra effort and appreciate it.
Anticipate your customers’ needs
It’s amazing what you can find out just by listening to your customers and
asking some questions. If you can provide solutions to problems, you’re
halfway there. Remember, the majority of our purchases are emotional ones
rather than logical, so make your customer feel good and you could be on to
a winner.
Know your products
Yes, there are a lot and no one would expect you to know each one inside
and out, but familiarise yourself with the catalogue before you get it out to
customers. Take note of the offers and best-sellers, so you’re not caught
tongue-tied at the doorstep.
Use positive language
This is a good one for all aspects of life really, but very important when it
comes to building relationships. It may seem like a small change in how you
say something, but the effects are immeasurable. For instance, instead of
saying something like: “That product isn’t available at the moment, but it’s
on back order,” try: “That product is going to be available next month. I’ll
place an order for you right now and ensure it’s sent to you as soon as it
reaches our warehouse.” Where possible, always direct the conversation
away from the negative and focus on solutions instead.
Take your time
You may have another 249 catalogues to get out or another 29 orders to
deliver, but your customers will appreciate you taking the time to have a bit
of dialogue and if that dialogue takes longer than you’d like, be courteous
and do your best to wrap it up on a positive note.
8. Stand out from the rest
CHRISTMAS CUSTOMER SERVICE
We asked you what you do at this time of year or indeed
any other to make your customer service stand out from
all the rest.
“We always do an end of year newsletter about us and what has happened
in our Kleeneze business, such as donations to our charities with all the
small change our customers have given us. We also mention things like the
Kleeneze Destinations and use it as a sponsoring tool. Last, but not least, we
always do a free-to-enter Christmas competition, either a wordsearch or
crossword. We have also always done hand-written Christmas cards for all
our customers.”
Fred and Karen Mason, Senior Distributors
“We don’t have customers – we have about 2000 friends. We give a little
free gift at Christmas, help any friend that needs items, do little jobs around
the house and just anything they ask us to do or help with. Some are really
close now and feel like a part of our family.”
Jon Bonner, Silver Distributor
“We learned very early on that if you don’t look after your customers,
someone else will. We do and have done numerous things to look after our
customers – from hand-delivering their Christmas cards to their friends,
family and neighbours to doing odd jobs around the house and assembling
any of their Kleeneze items that come flat-packed. What you put out, you get
back ten-fold.
One loyal customer, whose mother was also a very good customer, wrote us
a very moving letter after her mother died, thanking us for everything we did
for her mother. It’s things like that which keep you going when you’ve had a
bad pick up and got soaked through in the process! At the end of the day, it’s
the customer that pays our bills, so why wouldn’t you value them?”
Katrina and Ian Harvey-Winstanley, Gold Distributors
8 TEAMTALK SEPEMBER 2014
“Last year I gave Christmas cards and calendars to my customers. The
cards were printed, but I handwrote the customer’s name in each one and
put an extra message in each one too. Customer service is all important to
me. I treat my customers as I would expect to be treated.
I hate unfriendly customer service and will (and have) walk away from a
shop if I receive it. I have very high expectations of how I should be treated
and I pass that on to my customers. I never quibble about returns and I
always try and sort everything out to their satisfaction. Each and every one
of them is me, in my eyes, and I try to be as helpful as possible, because
that is what I would want.”
Neil Dooley, Silver Distributor
“I was once told that if I ever set my own business up, I shouldn’t do it to
make money, I should do it to make a difference to the lives of every
customer. They will then make the money for you. So true! Cheers,
Dad, for that.”
Craig Skellern, Gold Distributor
ASK FOR FEEDBACK
We think you’re doing great, you think you’re doing great,
but what do your customers think? Unless you ask them,
you’ll never know! Don’t be frightened to ask for
feedback and while surveys and emails are all very well,
nothing beats old-fashioned face-to-face conversation.
Questions to ask when it comes to
customer service
• What can you give customers that they cannot get elsewhere?
• What can you do to follow-up and thank people even when they
don’t buy?
• What can you give a customer that is totally unexpected?
We don’t have customers – we
have about 2000 friends. We give
a little free gift at Christmas, help
any friend that needs items, do little
jobs around the house and just
anything they ask us to do or help
with. Some are really close now
and feel like a part of our family.
9. Make this Christmas count
It’s the busiest, most profitable season of the Kleeneze calendar, and if you aren’t putting your all into your business you
could be missing out on potentially staggering incomes. At this time of year, Distributors report sales increases of around
30%. Think about what that would mean to you and your business?
We asked some of our top retailers how the Christmas seasons affects their businesses and income, as well as
quizzed them for their best retailing tips.
SEPEMBER 2014 TEAMTALK 9
Christmas retail tips
OUR INCOME INCREASES BY OVER 20%
AT CHRISTMAS
“We have been in the business for many years now, and retail always
increases once the Christmas catalogues are in circulation.
Over the last 3 years our average income for Periods 9 to 12 has been just
over 20% up on Period 8.
Having developed a strong customer base we find that we do not normally
need to do extra blanket drops, unless we choose to.
We feel it’s important to get the Christmas books out as soon as we can, as
customers are likely to see the great choice of products only 3 or 4 times to
order in time for the festive season, and many people need to spread the
cost of their purchases.
Tell customers with a note in the front of the catalogue when the last drop is
before Christmas to ensure they get their products in time, and check the
Christmas delivery schedule so that you know when you have to place your
final order.
We post Christmas cards with a catalogue starting at the end of November
in order to cover all of our customer base. We will also offer to help the
elderly to post their own cards and letters for them if we know they are not
able to get out to do it themselves.
For new distributors who have not been through a Christmas with Kleeneze
we would advise them to make sure that they have sufficient credit and that
their account is paid promptly.
Take products for demonstration on the doorstep and ask your Upline for the
script that will help you get those extra sales.
Always ask your customers for help in finding extra team members. Tell
them that you’re too busy to do it all alone. Do they know of anyone who
could use an extra income? They might surprise you and say "Yes ME!" or at
least mention a friend or family member to talk to.”
Keith Glass and Margaret Holvec,
Bronze Executive Distributors
10. EXTRA ACTIVITY CREATES AN ADDITIONAL
£1500 INCOME IN THE RUN UP
TO CHRISTMAS
“We always look forward to the run up to Christmas as a sky-rocket
increase in sales is guaranteed! More sales and bigger order values, means
more profit in our pockets.
This is our ninth Christmas with Kleeneze and we love this year’s catalogue.
We think it’s one of Kleeneze’s best so far with so many fantastic gift ideas
for our customers. At the start of the summer, we had customers asking
when the Christmas catalogue was launching, so the anticipation has been
building already.
Although it’s only September, now is the time to have the Christmas
catalogue in your packs. If you visit your customers once a month, that’s
only 4 times that they will get the chance to buy from the Christmas
catalogue. Over the coming months in the run up to Christmas, we up our
retail activity by revisiting our customer base more often throughout each
period. This gives our customers the opportunity to buy more from us rather
than the shops! This extra activity creates an additional £1500 income in the
run up to Christmas so is definitely worth the effort and time.
When we are due to visit our customers for the last time before Christmas,
we always put a handwritten Christmas card through the door as we collect
the book. We personally thank them for their loyalty and support and we
have found that this has resulted in excellent sales in January too. Christmas
10 TEAMTALK SEPEMBER 2014
is a great time of year to thank your customers and show them that you
value and appreciate them. We find that this builds and ensures longevity,
loyalty and support year after year.
For new distributors, this is such an exciting time of year. Its gives you the
best window of opportunity to find your customers more quickly. People are
looking to buy now, so ensuring that your catalogue goes through their door
regularly and consistently will develop the trust, reassurance of service and
loyalty for the years to come. Having a written retail activity plan and
schedule for the months ahead ensures you are able to maximise your
efforts and build the foundations of your customer base to catapult you into
the New Year.”
Kira and Andrew Thomas, Senior Distributors
OUR RETAIL FIGURE NORMALLY DOUBLES
OVER THE FESTIVE PERIOD
“We put the Christmas books out as soon as they become available. We find
the big advantage with putting them out in September is that more existing
and potential new customers open the books and, as you know, if someone
looks at the books, there is a good chance they will order or at least start
planning what they will order. Those orders generally come in during
October and November, which tend to be our best months.
With regard retailing activity, we definitely up ours from September to
December. Order values tend to be higher, so we present and blanket drop
catalogues to find new customers and present special offers to our existing
customer base.
We will send our customers Christmas cards on the last drops before
Christmas, this tends to increase orders and more importantly created
customer loyalty towards the distributor.
This will be our fourth Christmas in Kleeneze and it’s without a doubt the
best time to establish your customer base. With Kleeneze, we coach our
new team members to build a customer base that retails a £1000 every 4
weeks. Normally this typically takes 6-8 months to establish. During the
Christmas period (September to December) it is quite possible to build a
customer base that will retail £1000 every 4 weeks in just 4 months,
meaning the following year you can spend more time on really growing your
business as your foundations are now built.”
Chris & Annette Wright, Silver Distributors
Christmas retail tips
11. SEPEMBER 2014 TEAMTALK 11
OUR BEST INCOME CHEQUES HAVE ALWAYS
BEEN IN THE LAST QUARTER OF THE YEAR
“After 10 Christmases with Kleeneze, we know from personal experience
that from now on, it is BOOM time! Our retail will double over the coming
months, and our best income cheques have always been in the last quarter
of the year.
For new distributors it can seem way too early to be thinking about
Christmas, let alone placing the Christmas catalogue. However, our
customers get to shop with us once a month, so our customers have
approximately 4-5 shopping days through our catalogues, and then it’s
Christmas. Some of our customers start their Christmas shopping in January
and buy stocking fillers and presents throughout the year. In fact, we’ve had
several customers buy items from the Just For You catalogue and on
delivery, they’ve told us that these are Christmas presents. Naturally some
customers will say it’s too early for Christmas shopping, but these same
customers will be browsing our fantastic range of Christmas goodies,
making their plans, and working out budgets.
We increase our blanket dropping too, because while during the rest of the
year there are many people who are not interested in our catalogues
normally, they will look through the Christmas catalogue and buy from it.
We also blanket just with the Christmas catalogue - who do you know who
doesn’t need Christmas cards, wrap, table decorations, and stocking fillers?
Everyone does, and buying from our catalogues is such a convenient
way for people to shop - saves all that hassle with car parking, and queuing
at shops.
We have also been involved in Christmas table top fares with local pre-schools,
and these events have given us the chance to network, and share
our business opportunity with lots of people.
Each year, we give our lovely customers Christmas cards - we pop them
through letterboxes at the same time as we deliver catalogues on the last
drop before our Christmas break. We have approximately 800 customers
and we handwrite all the cards thanking them for their support and
encouragement throughout the year. So many customers really appreciate
this, and we receive thank yous well into February the following year. Of
course, this helps to strengthen customer loyalty!
Our advice to new distributors would be to get organised as it’s a busy time
of year, get the Christmas catalogues out right now and give all your
customers a hand-written Christmas card. It’s all about doing what you do
for the rest of the year but doing more, better, faster, and taking advantage
of the seasonal spending that’s going on!”
Lucinda Bennett & Nigel Manning, Senior Distributors
OVER 30% OF MY PERSONAL RETAIL IN
SEPTEMBER IS CHRISTMAS PRODUCT
“This is my fourteenth Christmas with Kleeneze, but in my first year in Period
12 I added an extra 4,000BP due to personal Christmas retail. It’s well
known now that I have increased my period 12 personal retail by over
15,000BP by mainly hosting Christmas parties that demonstrated our
product range at the doorstep. This added an extra £7,000+ to my income
for that period.
I am therefore, along with countless other people, an example of how this
coming season can really affect your income positively.
Most people absolutely love the Christmas season and they start shopping
EARLY in preparation for the big day. Our current catalogues are the best we
have had since 2003. This means the time is once again right to really put
the effort in and reap the huge rewards that are awaiting us.
I personally know some people who have been buying items from our Just
For You range since early summer as gifts for Christmas and ‘putting them
by’. I would strongly advise getting your hands on the new Christmas
specialogues as soon as possible and get them into your customer’s homes.
Do not pre judge – It will cost you money!
The proof – last year in my first week of delivering the catalogues between 9
– 12 September, 34.8% of my personal retail was Christmas product. In the
same week of 2012 the figure was 37% in 2011 it was 34%. Success leaves
clues as we are always saying.
I always ‘up’ my retailing activities at this time of year. I usually visit my
customers every six weeks. In period 9 and 10 I bring this down to a five
week cycle. Then in periods 11 and 12 I take it down to a four week cycle.
I further ‘up’ activities by giving most of my customers the Christmas
specialogues to keep so that they can ring in orders anytime that suits. It
also allows them to make their shopping list in preparation for my next
arrival with them. I also drop specialogues into various offices, sheltered
housing schemes, shops etc where people work and live. My bank is a very
lucrative source of orders at this time of year!
Another great tool is to allow your customer to give you a complete list of
items and dates of when they want each item delivered so that they can
budget their spend.
I always use a special Christmas insert for my packs and all specialogues
have a sticker on stating that the customer can keep the specialogues and
ring me with orders anytime.
This year we have the added tool of promoting items on social media and I
predict a further increase in my personal orders via this medium.
12. I also give a Christmas card to my ‘core’ customers. I don’t do it to increase
orders, I do it just as a matter of courtesy as many of these people have
been with me for 14 years now. I did give every customer (1,500) of them
one year but I didn’t see a substantial rise in order values in that
experiment. I do receive approx 200 cards in return every year.
I also blanket drop around my customer base in Periods 11 and 12. Average
values are greater than normal times of the year by so doing.
My advice to new distributors is to implement the above tips and drop more
blanket drop catalogues than normal and reap the rewards.
Happy retailing.”
Ken Rooney, Silver Executive Distributor
I BLANKET DROP FROM MAY ONWARDS TO
GET CUSTOMERS FOR CHRISTMAS
“Christmas always affects my income. A couple of years ago my retail shot
up to over £12,000in 4 weeks, giving me an income of just short of £4,500.
On a 4 week cycle, some customers will only get the book 3 times before
Christmas – at the end of September, October and November. I blanket drop
from May until September to get more customers for Christmas. Jo and I
have over 1500 customers, and we send everyone a card. We use Kleeneze
cards so as to get volume bonus, which brings the price of the cards down to
4 pence each for us. A very worthwhile investment. Jo handwrites every
card to make it more personal, printed ones just seem cold.
12 TEAMTALK SEPEMBER 2014
For new distributors, put as many books out as you can - the more books you
do, the more customers you will get, the bigger the income. Plus they will be
customers for life. If you don’t have time in the evening to put more books
out, then go early in the morning. I did.”
Paul Tonkin and Joanne Heeraman, Senior Distributors
IF YOU HAVEN’T ALREADY ORDERED YOUR
CHRISTMAS BOOKS, DO IT TODAY
“This will be our fourth Christmas with Kleeneze and as the song goes, it
really is ‘The Most Wonderful Time of The Year!’ (If you listen you will hear
Kleeneze distributors up and down the country singing this already).
It blows us away every year the difference that the Kleeneze Christmas
Catalogue makes to our sales and income; we expect our regular monthly
sales to increase by approximately 30% in the run up to Christmas.
We remember our first year in Kleeneze and the buzz that surrounded us
from established distributors because the new Christmas book was about to
be launched. We were both nervous about investing in the Christmas books
as we had not long started and also unsure of the advice to “put them out
straight away” as we couldn’t imagine that people would want to see them
so early (in our naive opinion!). Our fears were unfounded. The books more
than paid for themselves and seriously increased our sales, and we found
that putting them out straight away was also wise advice. We now know
Christmas retail tips
13. that people do buy as early as August and September, in fact several of our
customers have already been buying goods from the main catalogue to store
away as Christmas presents for many months now. It’s never too early to
put the books out - after all, some people will have been shopping for
Christmas presents since Boxing Day last year!
We have a regular base of customers who we service and as we have built
relationships with them we will be asking them all if they have any
friends, family or neighbours who they think might like to browse our
Christmas catalogues. By providing a regular reliable service all year round
your customers have no problem in recommending you and your
excellent service.
We always handwrite Christmas cards to all of our customers. Even if you
have a large number of customers it’s a nice feeling to sit down and
handwrite a card thanking them for their custom and many are touched by
that little bit of extra customer care. Buy your cards from your own shop and
a top tip for you - if you have a lot of customers start writing them now! And
make sure you keep a note of customer’s names, so that you can
personalise their card.
We also use the Christmas Season to do our little bit for charity. We take
part in The Vision Group collection of toys for the wonderful Barnardo’s
charity, our customers add a toy from our Christmas catalogue to their order
and in December all of the toys collected are donated to the charity for
distribution throughout Barnardo’s. It’s a wonderful feeling and the
customers love taking part. It adds to the magic of the Christmas Season.
Our advice to new distributors - If you haven’t already ordered your
Christmas books, do it today! You will not regret it. Speak to your successful
upline for advice, your own group will be running Christmas Training, don’t
miss it as they will have lots of hints and tips to help you have a
bumper Christmas.
And don’t forget this is your business; you are your own entrepreneur. Put
your thinking cap on, there are sure to be imaginative ways that you can
think of to boost your sales this Christmas, from Christmas Fairs (now is a
good time to book) to coffee mornings for your friends and customers, to
offices and schools. There are lots and lots of people who will need to shop
for Christmas, let them know they can shop with you and have yourself a
Merry Little Christmas Time.
Sharon and Sean Deegan, Gold Distributors
OUR INCOME INCREASES BY 20% – 30%
“After nine years in Kleeneze, we are still amazed at how our business just
goes manic at this time of year our income increases by 20 to 30%.
We are on a customer base but at this time of year we go over our records
and give a catalogue pack to anyone that has ordered with us in the past.
We have found that some customers only really order at this time of year.
Some customers say it’s too early to start in September and others ask us
when the Christmas catalogue will be arriving.
For a few years now we have used the ‘spread the cost of Christmas order
forms’ (from Bids) and these have proved to be a great success so they are
already in the catalogue packs waiting to be put out this year.
We found also that if you demonstrate a few products that will increase your
sales too. We also offer a 10% discount on all orders over £20 we have
found it amazing how many customers’ orders come in at just over £20.
We handwrite a Christmas card to all our customers so it is very important
to keep your records up to date with their names etc. We also give our
customers a personalised calendar.
Have a great Kleeneze Christmas!”
Terry and Diane Williams, Gold Distributors
SEPEMBER 2014 TEAMTALK 13
14. Kleeneze changes lives
I felt trapped and didn’t see how
things were going to change
Out of all the Summer Retail Challenge winners who stood on stage on Saturday 30 August, for one it meant that little bit
more than most. Winning the iPad mini, of course, was a great reward, but for John Christian it meant that the new life
that he had been dreaming of had officially arrived.
“Just turned 26, unemployed, seemingly stuck on disability benefits, lacking
in confidence and not doing much from day to day – that was me less than
three months ago before Kleeneze changed everything!
I’m John Christian and that’s me in the photo with my guide dog, Violet. I’m
severely sight impaired (blind) and while Violet has only been with me for a
year, my limited vision is something I’ve always lived with, just like my
dyslexia. I’ve always wanted to work, but struggled to find something
suitable. I felt trapped on benefits and really didn’t see how things were
going to change.
Then along came Kleeneze. Since responding to an advert included in a
catalogue pack just over 8 weeks ago, everything has changed. After being
presented the Kleeneze opportunity, I figured that even I could go up and
down streets, dropping and collecting catalogues. I wasn’t sure how well it
would all work out, but I was prepared to give it a go. I just wanted a bit of
part time work and to start earning my own money.
The first couple of months flew by. I worked hard and posted a lot of
catalogues, but what really worked for me was the Tap & Tell approach. I
get to meet lots of people and the results are impressive. Orders started
coming in from my first catalogue drop. Within 23 days I had reached £600
worth of orders and achieved the 30 day challenge – the reward, more free
catalogues from the Company with which to grow my business. In my first
full 4-week Kleeneze period I earned £276.52, including a bonus of £64.27
for reaching the 10% level.
I joined the business just in time to take part in the Summer Retail Incentive,
needing to achieve £1000 of retail orders over 6 weeks of summer in order
to be entered into a draw to win one of 20 iPad minis and maybe even a trip
to Venice. I surpassed the £1000 target and qualified for the draw and then
thought no more of it – until the Christmas showcase.
And what can I say, my first Showcase was just amazing – meeting people,
learning more about the business and listening to some really motivational
speakers. Then came the draw for the 20 iPad minis and my amazing
experiences of the last 8 weeks just skyrocketed. My name was called and I
found myself, in a bit of a daze, up on the stage receiving my shiny new iPad
mini and taking part in the draw for the Venice trip – I didn’t win the trip, but
having never won anything in my life, I was overjoyed about with my new
iPad mini.
14 TEAMTALK SEPEMBER 2014
So, now I’m getting out of the house, I’m getting exercise, I’m meeting new
people, I have something to do every day, I’m growing in confidence and I’m
making money. With Kleeneze, my life has already changed and this is only
just the beginning! My thanks go to the amazing Rhino Group, especially Leo
and Amanda, Geoff and Fiona and everyone who has supported me.
Remember, if I can do it, so can you!”
15. SEPEMBER 2014 TEAMTALK 15
Tap & Tell
It worked for John and Tap & Tell can work for you too!
Many of our new distributors are finding this system really
helps (you may have heard it called ‘presenting’). In fact,
in one test we conducted, orders were an amazing 60%
larger with four times as many orders!
Of course, there are many different methods to building
your customer base and all of them work, as long as you
are consistent and persistent. The Tap & Tell method,
though, continues to see faster results right from the start.
Here’s how to do it:
POINTS TO HELP:
• Remember the catalogue will do the selling for you, so all you’re
doing is giving people an opportunity to look at it.
• Speak to people with one thing in mind – how would you like to
be spoken to? Remember that and let it come across in your
voice and tone
• Don’t EVER forget to SMILE!
• Hand them the catalogue as you start your script, don’t ask
or pause
• Walk away as you finish your script
• If they do not want a catalogue on this occasion, don’t take
offence. Ask if you should pop by next time
• Keep records so you can easily remember who might want a
catalogue next time
So why not make your summer full of new customers?
Let us know how you get on at teamtalk@kleeneze.co.uk
16. How to increase your retail
order in seconds
16 TEAMTALK SEPEMBER 2014
If someone told you there was a really quick, easy and often fun way to increase not only your
current retail order, but your retail orders in months to come, would you do it? Of course you would!
For the past 8 years, since Silver Distributor Satwinder Sagoo joined Kleeneze, he’s been using
Doorstep Demonstrations as a way to increase his income as well as build great relationships with
his customers. Formerly a department manager for Sainsbury’s, he was looking for an extra income
to help pay off some debts. Just 10 months later, he quit his job to concentrate on Kleeneze and has
since become one of Kleeneze’s top retailers. Team Talk caught up with him at the start of the
Christmas retail season to find out more about his methods.
Really, it’s your enthusiasm that
will sell the product, not what
you say. Get excited about the
product and you’ll soon find
yourself saying “I’ve GOT to
show you this.”
Doorstep demonstrations
Are Doorstep Demonstrations something you’ve always done?
Yes, always, from the very start. It’s not just at Christmas either; I do it
throughout the year with various products. When you need the extra sales, it’s
a really simple way to get them. People love it, especially when it’s a more
unusual item. The tainless Steel soap was a good one. I also used to show the
Granite Angels. I sold around 40 of them in one Period, which gave me an
extra £500.
Why do you think it’s such a successful method of retailing?
I think people look at the catalogues all the time, but giving them the
opportunity to actually see the products is something else. You’re speaking to
your customers anyway when you deliver their order, so it’s just a little extra
effort on your part and they really appreciate it.
If you’ve never done Doorstep Demonstrating before, is the
Christmas front cover product a good one to start with?
Good question. The thing is that people always buy at Christmas, so it’s a good
time to try it. For people to see an item physically, it’s easier to get the order.
But also, at this time of year, people like gimmicks. The front cover product is
something they haven’t seen before. Don’t wait until Christmas, though. It’s
not too early to start, because people are shopping for it now. I’ve already sold
7 of the colour-changing Christmas trees this way and we’re only a week into
September.
Should you only do Doorstep Demonstrations with your
customer base?
I do it with everyone. I like to treat everyone the same really, whether they’re
a customer of mine or not. If you create a sale through Doorstep
Demonstrations with a non-customer too, it locks them to you.
Is there a certain script you use when demonstrating?
I like to make it as informal as possible really. I give them their order and have
the product with me. A lot of the time people will ask me about it before I even
say anything. Otherwise, I have a chat, make a joke – always remembering to
call them by their name – and then say something like: “Before you go, I know
you’re busy, but I’ve shown it to everyone else and didn’t want to leave you
out.” Another good tip is to mention the price reduction – there often is one.
Say it was this, but now it’s only this.
Really, it’s your enthusiasm that will sell the product, not what you say. Get
excited about the product and you’ll soon find yourself saying “I’ve GOT to
show you this.”
With products such as the Christmas front cover one that lights
up, does it work better presenting them at night time?
Ideally products like this are better demonstrated when it’s dark, but I’ve
demonstrated them in the summer with success too. In fact, sometimes it’s a
good opening to hand the product over to the customer so they can take it
inside and have a proper look.
17. Does demonstrating the products to your customers not take a
lot of time?
Not really, no, and any time it is taking is worth it because of the additional
sales. Say it’s taking an extra minute per delivery, but you’ve sold ten products
worth £9.99 doing it. That’s an extra £100 onto your retail orders. It’s really
worth it, especially for your bonus cheque.
We always talk about Kleeneze being a numbers game – well this is just
another avenue of that really. The more demonstrations you do, the more you
can sell.
And if you’re feeling REALLY inventive...
Having always procrastinated when it came to the Christmas Doorstep
Demonstration challenges, Christina Cann wanted to beat it once and for
all. Although she loves doing Kleeneze, the thought of standing in front of
someone at the door sent shivers down her spine.
However, Christina decided 2014 was her year and it was time to feel the fear
and do it anyway. Her decision made, she wanted to beat those nerves,
tension and that feeling of being awkward, which some people feel while
demonstrating the fabulous products from the Christmas catalogue range. So
she donned her Christmas Onesie and went out to do her deliveries, all the
time showing it off to her customers!
SEPEMBER 2014 TEAMTALK 17
Great idea and well done, Christina!
“Well done to my clever wife Sue Boswell who has sold an extra 40 LED
canvasses (£600 in extra orders) in the last 2 weeks by simply showing
customers the 3 different designs when delivering products, that has earned
us an extra £214 without having to put out any additional catalogues.”
Andrew Boswell, Platinum Senior Executive.
20. My Kleeneze story
I had the best reason ever
to make this work
“In March of this year, my wife of 10 years told me that we were going to
separate. It was a bolt out of the blue and I was devastated. However, there
were also my two boys, Charlie (5) and Ben (10) to consider. I knew my future
financially was at risk. I work full time managing the Demand Forecasting Team
across all of Virgin Media. I had enough to get by, but only just. There was
very little ‘play money’ left. For three months, we kept it from the children, as
we had been saving for 2 years to take them to Orlando. They were told in
mid-July and in August, I moved into my own house just around the corner.
I thought, to help out, I would get a second job - be it delivering pizzas or
whatever. Then, a piece of paper was popped through my letterbox stating
earn £50+ per week on top of your full time job. Light bulbs went off and I
emailed the address on the flyer.
It was Easter weekend and I had a rare weekend to myself. My football team
were playing live on TV later on that day, so an impromptu pub crawl
commenced. While I was walking to the first, my phone rang and it was Nick
Sassanelli getting back to me about my email. I explained my interest and why
it was imperative – even critical – to me that I succeed. I had the best reason
ever to make this work – my kids.
I received my catalogues the following Monday. I put 50 catalogues out that
first night and collected 40 in on the Wednesday I came back. It resulted in
£78 in orders. More catalogues arrived and by Saturday I had placed my first
order of £350.
I was going away on holiday to Florida, so had only two weeks to get my
business up and running, but I still achieved my 30 Day Bonus and received
100 free catalogues.
The massive high of being on holiday was met with the harsh reality of what I
was returning to – but then I realised, no, it’s not a harsh reality – it’s a new
beginning!
I became more organised with my distribution – had a better process of
collecting in, and, despite the fact I drop off and collect only twice weekly, in
my first full Period, I hit 10% and sneaked over the £1k mark.
Now, a few months in, my customers are becoming friends. Yes, it takes longer
to collect if you’re having a natter, but they put their pen to order form easier
and are extremely loyal. I am probably working less hours now than when I
started out, simply because I found my customer base.
Kleeneze has worked for me. Last week was my eldest son’s birthday. We had
a massive water fight in the garden, followed by pizza, chocolate, crisps, sweets
20 TEAMTALK SEPEMBER 2014
At that moment the penny
dropped why I will give my
heart and soul to make my
Kleeneze business a success
etc. Ben asked me if I could afford it. I explained that I had £30 in my pocket
from catalogues that was all mine. He said: “So, dad, the shopping was £32,
so that means this party has really only cost £2.
At that moment the penny dropped why I will give my heart and soul to make
my Kleeneze business a success.”
Neil Spedding, Silver Distributor
21. In my first period I completed
my 30 day challenge, hit my
10% and was set up for
sponsoring with leads
hitting my inbox
SEPEMBER 2014 TEAMTALK 21
New starter stories
“I had a bad experience in my last job and had to go off sick. I did not want
to go back due to the harassment I was receiving and I needed to replace
my income with something else. Also I wanted a job that fitted around my 2
girls aged 12 and 6 so I could take them to and from school and be at home
with them.
I achieved my 30 day challenge in my first 3 weeks in the business giving me
250 free catalogues. I also hit my 10% bonus level in my first period. I have
earned £250 in my first 4 weeks in the business. This replaces one of my
part-time jobs. With the busiest period of the year coming up I hope to earn
enough so I can give up both of my previous jobs.
Earning £250 has given me the confidence that this business works and is
just what I need to help me out of my situation. My daughters love doing the
catalogues with me and are happy that I am at home with them.
I would say to any new distributors, get out there with as many catalogues
as you can as many times as you can so you can get lots of orders, new
customers and achieve your 30 day bonus receiving 250 free catalogues.
These will help you to get even more orders which will give you the money
you want to earn. I also have been selling products on Facebook which have
done really well. Look around for items that are current like going back to
school products and advertise them to the groups with children.
My next goals are to earn £600 per month and bring people into my
business. I have had lots of help and support from my upline Kate Joels and
Andy Peay who have showed me what to do and what I can have from this
business. We are in regular contact which I believe is important so you feel
you are supported and part of the team.”
Sandra Mackenzie, Silver Distributor
“I joined the business at the start of period 9 wanting some extra cash and
the freedom to work from home around my young family. I also knew that I
quickly wanted to build the business enabling me not to have to return to my
9-5 job after taking time off with my son (although a well-paid job I needed
more flexibility).
In my first period I completed my 30 day challenge, hit my 10% and was set
up for sponsoring with leads hitting my inbox.
As advised I went to every meeting and
training session including the showcase. I
can honestly say that not only is it working
for me I am thoroughly enjoying the work
and have learnt to dream again. 1 WEEK
into period 10 and have sponsored 2
people into the business on track of hitting
my target of Gold by period 12.
I would also like to add as part of the
Imagine group the support and knowledge
that is available is awesome and the people are truly inspiring, so a big
thank you to my sponsor Chrissy Wright and fellow colleagues of the
Imagine and Vision group. Here’s to our success.”
Amy Harris, Silver Distributor
We love to hear your stories.
Email us at teamtalk@kleeneze.co.uk along with a photo and you
could see yourself featured in a future edition of the magazine.
Earning £250 has given me
the confidence that this
business works
I am thoroughly enjoying
the work and have learnt
to dream again
22. Spread the Christmas cheer
Sponsoring is great all year round but Christmas has an edge, as so many
people cannot afford everything they need; far too many people will use credit
cards or take a loan that they’re still paying off by next Christmas.
Do not under- estimate the power of £50-£100 per week between now and
Christmas, this will give people a debt free Christmas that they will truly enjoy
knowing it’s all paid for.
Warm market is everyone that you know - relatives, friends, work colleagues,
your Kleeneze customers. Guess what - these contacts are all free! Use a
memory jogger and write down the names of everyone that you know. Never
pre-judge as you never know who needs an extra income or wants a change of
career/better lifestyle.
Home Open evenings, also called Money Parties, are very, very successful.
This is when you invite warm market to your house for you to share this
opportunity.
Invite warm market to local Open Evenings or the next Showcase with you.
Be a little creative, ask them to do you a favour and accompany you as you’re
driving there on your own and you will buy them a drink.
22 TEAMTALK SEPEMBER 2014
Christmas cards are a fabulous
way to share your testimonial
with all your friends and family,
just pop a copy inside.
Christmas sponsoring
Ah Christmas! That means mince pies, family get-togethers and a great deal of Christmas cheer, right? Actually, for many,
Christmas can be the most stressful times of the year and money worries come right at the top of the list of those stresses. If
only there was a way to help...
Stephen Smith and Dennis Chamberlain joined Kleeneze around this time of year in 2003. Stephen was a research scientist,
working for the same company for 7 years, when his department was abruptly closed. Dennis was a semi-retired mechanic/
lorry driver and was struggling to survive on his pension. They joined Kleeneze, part time, to make a little extra money. Within
nine months, they’d gone Gold, had started building a team and were making over £2,000 every four weeks.
Since then, Stephen and Dennis have gone on to become known leaders in the Network, qualifying for conferences from
Mauritius to Dubai & The Maldives and winning a Mini Cooper on their way up the Sales Plan.
Team Talk caught up with Stephen, as the Kleeneze Christmas season gets underway, to find out whether this really is the
best season to sponsor and what you can do to make sure you have a bigger, stronger team come 2015.
In our experience, we have found that
people find Kleeneze in the following ways:
43% Warm Market
26% Advertising – Newspaper and Online
31% Other Activities – Flyers, Shop Ads, Car Sign, DVD,
Branded Clothing, Badge, Junk Mail, Social Media,
Christmas Cards, Hand-out cards, 3’ Rule, Referrals etc.
23. THE KLEENEZE TRAINING ACADEMY
Most of you have a very successful system for sponsoring, as advised by
your Upline. We wanted to take as much of that information as possible
and create something to support that. So the Kleeneze Training Academy
was born.
Sponsoring is vital within this business for two main reasons:
1. It allows you to help PEOPLE earn an income and run their own business
2. It helps you build your own business and increase your income. It’s
simple really – you build people and then people build the business.
The Training Academy presents a unified approach to Kleeneze sponsoring.
Hosted by Michael Khatkar and featuring interviews with leaders from
across the Network, the Academy takes a look at all methods of sponsoring
commonly used in the business from contacting a prospect, through what
you can say and how to say it and onto following it up.
SEPEMBER 2014 TEAMTALK 23
We are so lucky to have the amazing Lifestyles without Limits brochure and
DVD, presented by Angela Griffin. Either hand them a DVD or email and tell
them you would very much value their opinion; also if they could email it to all
their contacts for you asking if they know anyone who needs a part-time or
full-time income, change of career or better lifestyle.
Social Media should be used to drip feed your warm market with nuggets of
information to cause intrigue and interest, for them to ask you for more
information. Share stories of team members Upline and Downline.
You have built up trust and rapport with your customers, when delivering their
products ask “Don’t suppose you know anyone that needs a good part-time or
full-time income, as we’re getting super busy and need more distributors to
meet demand?”
Christmas cards are a fabulous way to share your testimonial with all your
friends and family, just pop a copy inside.
For newspaper and online advertising speak with your successful Upline for
wording and advice on where and how to advertise. There is a huge list of
other activities called “Fish Pond” or “Rods in the Pond”, they all work and
would strongly recommend you use all of them as different methods catch the
eye of different people.
The 3-Foot Rule is an excellent way of generating contacts by just talking to
people. Simply just talk to everyone who comes within 3 feet of you, when
you’re standing in a queue for example, make small talk about the weather,
sports, current events and invariably people will tell you they dislike their job
or need more money. Have a short 20-30 second prepared statement of what
you do, offer them your personal business card and ask for their contact
details so you can forward information to them.
For advertising and contacts from all other activities, follow the proven
success system of your group, be it appointment or information pack. You must
follow up every contact by telephone and build a rapport with them, which
means ask questions and listening, get them talking about themselves and find
out how Kleeneze can help them.
KEY TIPS FOR SPONSORING
• Generate lots of new contacts every week
• Build Rapport – listen and be honestly interested not interesting
• Follow–up every contact
• Follow your group’s proven successful system - Duplicate
• Nothing Great is Easy – Give it Time
• There is a time in everyone’s life when Kleeneze is right for them, now
may not be right now for everyone
• When your new team members register – Give them the best
contact, care and communication - remember how you felt when you
first started
• Have FUN FUN FUN FUN
See for yourself on our YouTube page – www.youtube.com/kleenezehq
24. Retail challenge winners
We beat our personal best!
Hundreds of Distributors took part in Summer Retail Challenge this year and qualified, meaning that not only did they go into
a draw to win an iPad Mini and trip to Venice, but they also built their business up in the process.
Team Talk caught up with some of the winners from the draw to ask what they did differently to ensure they beat their
personal best.
“To ensure we beat our personal best from last year, the first thing we did was
display on our PC the figure we had to beat - that was a constant reminder.
Secondly, because we were in the middle of school holidays and annual holiday
time, we decided to run an incentive for the customers and hid a £10 voucher
in 2 catalogues on each round, this encouraged people to open the catalogues
and subsequently purchase goods.
Once we had done this on each round we then introduced the company
incentive flyers for free UPVC cleaner (a very popular product with our
customers anyhow), and as we all like freebies, it encouraged larger than
usual orders.
When we went away for a week we put our catalogues out with a covering
letter telling customers they could enjoy browsing for a whole week while we
were on holiday (this never fails to produce extra orders) and was sufficient
for us to achieve our target retail for the period in question.
24 TEAMTALK SEPEMBER 2014
My previous job as a Social Worker was incredibly stressful and I was
frequently ill as a result. I had been a customer of Kleeneze for 15 years
buying its products every time I received a catalogue, so when we received a
flyer with details of how to join, I jumped at the chance to work for them and to
leave my job of 32 years with the council.
Tony joined the company a few months later having taken voluntary
redundancy from his job with BAE. He was very sceptical at first until he saw
the cheques coming in.
Being in this business has changed our lifestyle completely, being our own
boss is fantastic. We have complete control over our lives, and it gives us the
flexibility to spend more time with our grandchildren and to care for our
elderly parents and relatives. It also means that Tony and I have been able to
spend quality time together and to make some wonderful friendships within
the network.
We believe everyone is a winner in this business, we all have our own reasons
for joining and wealth means different things to different people, so it’s
important not to measure your own success with others and beat yourself up
for not moving as fast as them.
Set your own Goal, and measure your success by achieving those. Don’t follow
other people’s dreams and remember to review your goals regularly.
Our next goal is to find Leaders for our business so we can continue to enjoy
the precious time we have left with our families.”
Lyn and Tony Davies, Senior Distributors
“We aimed a lot higher than just beating last year’s figure, which made us
work harder to achieve that. We did our usual customer base and in between
some extra blanket drops to find more customers which is always good for the
Christmas run.
The best tips for retail are be regular every four or five weeks, keep good
records, treat all your customers well, sort out any problems straight away
and give excellent service. That helps you have customer loyalty as they
always remember good service. I have made a lot of friends that are
customers because of Kleeneze, it really is a fantastic business.
WE BELIEVE IT’S IMPORTANT TO:
1. Use all the tools available from the company.
2. Be creative with your retail, don’t be afraid to change your routine.
3. Don’t be a secret agent, get your picture and contact details on
everything, make sure your customer knows to look out for your
picture when a catalogue arrives. (We issue them all with a fridge
magnet with our picture and contact details on, we include our
picture on Xmas cards etc)
4. Provide exceptional service to customers always be willing to go the
extra mile (Tony has fitted toilet seats, light bulbs, front gate hinges,
posted letters etc)
5. Allow time to socialise with customers, you may be the only person
they have seen all week and they will remember your kindness.
6. As we have been in the business for 12 years we have achieved
many of our goals, first and foremost, never having to work for
someone else. We enjoy relaxing holidays and this was one of our
main reasons for joining Kleeneze...to provide £50 a week extra to
finance them.
25. Also always make sure your catalogue bags are changed regular so catalogues
look smart. Make sure you deliver as soon as possible, our order goes in on a
Friday it comes to us Tuesday and is taken out that day so customers are not
waiting long. Look smart, smile and be polite.
The incentive was a fantastic way to help get the extra retail and wasn’t really
any effort.
The reason we started Kleeneze was to earn some extra money and to do
something that that would fit in around my son who is in primary school.
Kleeneze is now our main income and covers our needs although we do other
things as well. I guess you could say the amount of hours we spend doing the
work its only part time.
We earn around £20,000 per year and are working towards making that a lot
higher. Work does come first, we have specific days we go out with catalogues
and when we collect them during the school holidays my son comes with us
which also teaches him that you have to work and gets him out and about in
the fresh air. In the afternoon after we finish I can take him to the beach or
down the river or cinema it means quality time with him not a child minder. I
can go to school sports and concerts and not miss out on anything he is
involved in.
We can take days off without having to ask anyone else. The fact that you are
in the business for yourself but not by yourself is a bonus our up-line are
fantastic and supportive. We have met some amazing and inspiring people in
the business that make us want more.
Also I (Rose) have spent time in hospital but we have still managed to do the
business, if I worked for an employer I don’t think I would still have a job! It
really is up to you as it really does work, all you have to do is work it!
Our goals are to get to Bronze Executive and above to increase our income for
our future and to qualify for a holiday. I can’t speak for Glyn but for me this
business has changed my life. It has given me confidence and the guts to
want to change myself and become a better person and want to help others do
the same.”
Glyn and Rose Thomas, Senior Distributor
“It all started back in September 09. Ros said ‘I’m going to join Kleeneze’ to
which I replied ‘OK’. Tip guys: Never react to shocks. We’d been in networking
more than twice before with little success.
I went with her to Chantele and Barry’s for the coffee but guess what, I was
included in the sign up, my reaction to that being ‘I ain’t doin’ it’. And that’s how
it was for a couple of years. Sure I did a bit of this and that to help as Ros
worked hard, cracking 10% in the first period round a full time job with
unsociable hours.
Tip: Effort wins.
Fast forward to March 2012 we had a small team at about 13% coming and
going like teams do. Frustrated we decided to do something about it. We had
heard enough times ‘if you do the work you get the reward’ well, we did the
work and December 2012 we were Gold distributors with just shy of
£10,000 volume.
Tip: If you go for an incentive or a goal, build in cover. Things
can go wrong. Ros doubled her usual retail to achieve that.
I saw our certificate of income over £1200 and being a logical bloke, dropped
my ‘aint doin’ it’ phrase as it no longer made sense. Then like Jericho the walls
came tumbling down and we were back in the basement covered in cobwebs
SEPEMBER 2014 TEAMTALK 25
26. Retail challenge winners
again. Another year in the doldrums but Kleeneze rolled on pretty much
without us. Then two things happened almost simultaneously. A new detailed
resources site was made available to us, (brilliant tool) and Eric Worre’s book
(Go Pro) landed on the mat thanks to Kleeneze’s promotion at the showcase.
Tip: Stop blaming, start doing.
We are on the way up again wiser now. We work with the people who will
work and encourage those who don’t. We know that Kleeneze is a rock solid
facility delivering what they say. Anyone can plug in to it and have whatever
they want but it’s a people’s business, whether retail or team building.
Tip: Study people. They are your market.
We have seen Gold and know it works so where next? For me, still working
long after retirement age, Bronze will set me free and Ros, some years my
junior but light years ahead in networking, SED will free her.
Tip: Know where you are going. Drifters lose.
I am now in the twenty first century with a mini iPad we won at the showcase
(thank you Kleeneze). It took some planning, tracking and a Bank Holiday
Monday pick up to get in the draw. More catalogues, more numbers that’s the
name of the game. Work smart, be smart, because it’s a people business. I
like incentives as they focus the activity.
Tip: Change what you do to change what you get.
So if you have an unwilling partner keep going as they can change. I’ve got a
mini iPad to show people the business ‘nd I’m doin’ it. I’ve told mini it has one
year to work with me and make it happen or it’s going in the wheelie bin.
Tip: Invest in yourself.
As an aside, we haven’t had a proper holiday for years but we’ve got a plan.
Work to tick all the boxes on the application form, send it in and see if
Kleeneze delivers that too!”
Alan Clark and Ros Blunden, Gold Distributors
26 TEAMTALK SEPEMBER 2014
Kleeneze has given us the freedom
to live wherever we want to, so we
chose to live in another part of the
country, over 150 miles from
where we started. Proving that
Kleeneze works anywhere.
“Getting the ipad mini was fantastic. It’s been on our goals list for some time
so thank you.
To make sure we beat our personal best from last year was really easy. All we
had to do was more. Consistent retail was crucial every week. We also kept
track on what we needed to do on a weekly basis to achieve our goal.
To ensure that we were in the draw we condensed our customer base from 5
weeks to 4, so there were a lot more catalogues going out every week.
Our top retail tips for the network are to know your target before the period
starts and never waiver from the amount of work that you set out to do. If you
fall behind your target you can always do more the next week to catch up.
The incentive was great to go for but even if we had not won anything we
would have still earned a lot more money. That is the beauty of this business,
you virtually write your own cheque-if you want more you do more, simple
Before joining Kleeneze I had been working as an electrician installing fire
alarms in the South East of England. The stress of commuting in and out of
London on packed tube trains and buses, working 9 hours a day, only to come
home, eat, have a couple of hours TV, and then getting up and doing it all over
again the next day was really taking its toll.
I worked Kleeneze in my spare time until I was made redundant from my job. I
then decided to just concentrate on doing Kleeneze. Since joining I met Rachel
and we got married. She is now involved on a part time basis. We now have a
great team of which many have become good friends.
Kleeneze has given us the freedom to live wherever we want to, so we chose
to live in another part of the country, over 150 miles from where we started.
Proving that Kleeneze works anywhere.
We regularly earn in the region of £800-£1000 part time every four weeks and
our best income for a four-week period is £2673.08.
We not only earn fantastic incomes, and have made many new friends, we
now have the freedom that comes with not having to go to work for a boss
every day, just to make someone else rich.
This opportunity has changed our lives beyond belief.”
Dean and Rachel Rothwell, Bronze Executives
27. I have actually achieved something worthwhile
and it’s something I can be proud of
SEPEMBER 2014 TEAMTALK 27
My Kleeneze story
“I’ve always worked in the corporate world, working for someone. It was
something I never gave much thought to – getting up in the morning, going
out to work, sitting for 10-12 hours a day, getting stressed with the job, having
to deal with questions all day, all the while being spoken to and treated like
some sort of minion. Until I stumbled across the Kleeneze way of life!
Through a number of networking opportunities, I met a lovely young lady who
is a Kleeneze distributor (who later went onto become my sponsor) and who
showed me the business. As the weeks went on, we kept in touch and, as my
interest in what she was doing grew, she showed me more of the business
and the opportunities that it can present. I was invited along to the local BOM
which was a real eye opener and then a few days later I was lucky enough to
be invited along to a Vision Group Success Rally. From that moment on, I
was hooked.
I was still working full time in a very demanding role in a call centre dealing
with hotel bedroom reservations - 10 hours a day sitting in front of a computer
talking to customers. However, one day I went into work to find that due to
the current climate there were redundancies looming. I had only been there a
few months, so there would be no big pay out. I spoke with the young lady
again that had introduced me to the business a few weeks prior and from that
point on it has been all systems go!
I received all my kit and made my plan with my sponsor, put out the first 250
books and excitement was looming – finally I was doing something for myself
and I was the boss! The next day I went and picked up the books and picked
up my first customer and order - £3.98! Still I kept going struggling to
understand why a) the people in the local area either hadn’t bothered to put
their books out for collection, or b) why they wouldn’t want to order when there
are such fantastic items available! When I found another order my heart leapt
– and then I saw the amount £12.00! So out of the 250 books out I had an
average order of just 6p a book – a little bit disappointing to say the least.
However I kept on and on, plodding through and then within a few days I had
enough orders to fulfill the minimum order value of £150! On delivery day I
was excited to see that I had qualified for 50 free catalogues and they were
very quickly made up and dispatched along with their siblings into the various
letterboxes of Portsmouth! This process continued for another few weeks and
then before I knew it I had done 4 orders and reached my £600 target for the
30 day challenge. I pushed on and on and the next milestone I hit was to
achieve my 10%, and then my £1000 soon after.
The last 6 weeks have enabled me to spend more time with my 3 year old
son, which for me is one of the most important things. This business is a
learning curve, but none of it would have been possible without the help and
assistance of my sponsor, and the rest of the team. Everyone is helpful, and
between them there is so much knowledge that these people are happy to
share! One of the most important tips I can give anyone is to follow the plan
and the system will work for you. Yes there are poor pickups, ridiculous
customers, frustration with not getting books back, but these are small
things that we have to overcome – don’t just focus on today as the averages
over a period of time are what
is important, and if you focus
on the activity then the results
will follow! My goals for the
next few weeks are that I
want to achieve my 13% and
to have at least one activation
– I’m already talking to people
to share with them this
opportunity and if I can help
just one person escape the rat
race of the corporate world
then I will be happy!
As this period comes to an
end I can hold my head high
that I have actually achieved
something worthwhile and it’s something I can be proud of! One of the
things I love about Kleeneze is the flexibility of being my own boss, and that
there is no limit to what I can earn – I’m looking forward to the future and
being a part of this great opportunity for a long time to come! My goal for the
future is that I want to spend as much time as possible with my family,
whilst working to substantiate an income so that I can eventually retire
to Spain!”
Ben Griffiths, Silver Distributor
The 30 Day Bonus will help you earn
FREE catalogues from Day 1 and there is no limit
on how many catalogues you can qualify for
within 30 days!
Every time you place an order of £150 or more in
your first 30 days, you will receive 50 Main Books
and 50 specialogues.
There’s no cap on the amount you can qualify for, so if, in your first
30 days, you do 2 orders of £150 – that’s 100 of each catalogue; if
you do 5 orders of £150, it will be 250 of each!
Plus, each time, you’ll receive 50 snap cat bags and 100 order
forms, meaning you’ll have everything you need, when you need it.
As an added bonus, when you complete £600/€720 (500BP) within
your first 30 days, we’ll send an extra 50 catalogues with that
qualifying order!
28. Recognition Period 8
We believe that recognition is essential. We value all the hard work you put into your businesses on a daily basis and,
as such, the next few pages are dedicated to YOU!
Here are the names of those whose achievements are very much to be shouted about this Period.
In no other business will you find such a recognition and reward scheme! Congratulations to all of you who achieved
your goals in Period 8 and, for our new starters, we hope to see your name on these pages very soon!
Personal Retail Top 3
1st £10,145
Melissa Squires &
Ian Slade
2nd £9,055
Gunta Freidenfelde &
Alexander Deas
3rd £8,389
Steven Divito
Personal Sales Group Top 3
1st £22,167
Stuart &
Robyn-Lee Heard
2nd £19,006
Tracey Payne &
Harvey Kent
3rd £15,192
Marie &
Jeremy Simmonds
New Business Sales Top 3
1st £12,461
Debra &
Oliver Pusey
2nd £8,063
Christopher &
Sarah Smith
3rd £6,573
Stephen Smith &
Dennis Chamberlain
28 TEAMTALK SEPEMBER 2014
29. New Business Sales
Distributor Name Sales
SEPEMBER 2014 TEAMTALK 29
Recognition Top 50 Period 8
No. Distributor Name Sales
Melissa Squires & Ian Slade £10,145
Gunta Freidenfelde & Alexander Deas £9,055
Steven Divito £8,389
Sohail Ahmed £8,064
Kira & Andrew Thomas £5,933
Gary & Esther Watson £5,919
Peter Savidge £5,903
Saddique Hussain £5,721
Paul Tonkin & Joanne Heeraman £5,706
Anthony Mervin £5,539
Karen Hall & Robert Evans £5,107
Margaret & Ian Foster £4,949
Susan Coleman & Robert Holdford £4,840
Martyn Cunningham £4,774
Lindsay Kelly & James Holmes £4,772
Teresa & Finbarr McCarthy £4,625
Chris & Annette Wright £4,508
Ian & Deborah Wightmore £4,412
Sharon & Sean Deegan £4,352
Jeffrey Margrave £4,336
Paul & Gosia Hammond £4,334
Kenneth Rooney £4,292
Brian & Jean Carroll £4,290
Aloys Tata £4,248
Tracey Payne & Harvey Kent £4,192
Kevin Davies & Deborah Parker £4,161
David & Elizabeth Marsden £4,117
Margarida & Lawrence David Gray £4,110
Kate Lee & Nicola Spence £4,010
Lorraine & Mark Collins £3,984
Martin Campbell £3,973
Patrick McKenna £3,958
Sanjay Sharma £3,938
Heather & Graham Williams £3,932
Rhian & E Anthony Jones £3,905
Cynthia & Peter Hayes £3,891
Philip Palmer £3,871
Karen & Steven Glew £3,865
Michael Mc Guinness & Louise Hughes £3,759
Ryk & Beverly Downes £3,751
Angela Fitzgerald & Peter Slinger £3,681
Ian & Rachel Hickton £3,679
Jason Morris £3,677
Keith Glass & Margaret Holvec £3,671
Lucinda Bennett & Nigel Manning £3,632
Angela Wallace & William Lawson £3,576
Satwinder Sagoo £3,554
Nigel Le Long £3,552
Jennifer & Paul Jacobs £3,552
Cicely & Anthony Powell £3,539
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Personal Retail
Personal Sales Group
Distributor Name Sales
Stuart & Robyn-Lee Heard £22,167
Tracey Payne & Harvey Kent £19,006
Marie & Jeremy Simmonds £15,192
Debra & Oliver Pusey £13,530
Ian & Sally Williams £12,903
Mike & Dawn Gough £11,857
Melissa Squires & Ian Slade £11,396
Samantha Rushton & Dean Worrall £11,199
Karen & Neil Young £10,554
Keith Glass & Margaret Holvec £9,898
Sue Marshall & Bob Dalton £9,757
David & Anne Pemberton-Smith £9,554
Susan Walton £9,421
Teresa & Finbarr McCarthy £9,383
Gunta Freidenfelde & Alexander Deas £9,350
Steven Divito £9,315
Margarida & Lawrence David Gray £9,224
Lisa Crouch & Stuart Cox £9,166
Albert & Caroline Berry £9,146
Peter Savidge £9,129
Kevin Rider & Caroline Gledhill £9,088
James & Jane White £9,068
Michele & Brian Hewitt £9,017
Julie Cotton & Neil Tomkinson £8,962
Peter & Angela Abrahams £8,706
Sohail Ahmed £8,688
Paul & Gosia Hammond £8,385
Sylvia & Gary Green £8,339
Kevin Davies & Deborah Parker £8,138
Claire & Peter Rea £8,110
Raymond & Miriam Turnbull £7,969
Ann & John Coe £7,954
Colin & Sarby Turnbull £7,854
Andrew & Sue Boswell £7,773
Robert & Jacqueline Dolan £7,772
Kira & Andrew Thomas £7,746
Gail & Darren Drew £7,744
Christopher & Sarah Smith £7,720
Lindsay Gonsalves & Daniel Young £7,648
Marlene & Robert Somerville £7,616
Derrick & Maria Longwright £7,351
Stacy & Jonathan Beck £7,325
Lucinda Bennett & Nigel Manning £7,282
Stephen Wilson & Marie Bell £7,264
Kate Lee & Nicola Spence £7,214
Karen Boardman £7,127
Eileen French £7,085
Christine & Adrian Wright £7,078
David Miller £7,049
Sheelagh & Paul Humphries £6,978
Debra & Oliver Pusey £12,461
Christopher & Sarah Smith £8,063
Stephen Smith & Dennis Chamberlain £6,573
Alan & Anne-Marie Bennett £5,295
Heather & James O’Neil £5,261
Rie Pearson & David Heppenstall £5,149
Samantha Rushton & Dean Worrall £5,086
Stacy & Jonathan Beck £4,913
Graham & Janet Holloway-Smith £4,640
Steve & Debbie Roper £3,744
Stuart & Robyn-Lee Heard £3,591
Greig Sampson £3,452
Richard Chantler £3,357
Stuart & Gail McKibbin £3,238
Caroline & Philip Thompson £3,227
Timothy Murphy £3,157
Andrew Robinson £3,145
Victoria & Rowan Sweet £3,108
Sharon & Craig Davis £3,091
Dianne Sturrock £3,011
Beryl & Maxine Wynter £2,999
Christopher Pagett & Rachel Parker £2,911
Robert & Marianna Grinev-Branch £2,893
Peter & Jackie White £2,886
Craig Skellern £2,796
Andrew Buxton & Laura Kelly £2,777
Karen & Neil Young £2,755
Doug & Sandra Roper £2,690
Teresa Reis & Stephen McCormick £2,667
Margarida & Lawrence David Gray £2,536
Robert Hope & Lorna Brown £2,521
Debs & John Kibbler £2,512
Oksana & Richard Chapman £2,467
Hazel & John Noble Stephen £2,431
Lesley & Gordon Whittington £2,373
Mike & Dawn Gough £2,327
Lynsy Jaymes £2,321
Nick & Grace Sassanelli £2,313
Angela Welling £2,283
Tracey Payne & Harvey Kent £2,242
Carol Simpson & Douglas Clark £2,240
Katrina & Ian Harvey-Winstanley £2,218
Darren Bradbury & Charlotte Brennan £2,189
Majella & William McGonagle £2,178
Patricia & Triona Eckford £2,154
Geoff Taylor & Alison Moore £2,116
Paulina Golebiewska £2,078
Muriel & Tony Judson £2,039
Claire & Peter Rea £2,036
Tracy Herron £2,034
This figure will not
include break-away Gold
Distributors or non-qualifying
Gold Distributors
(includes all adjustments).
This figure includes all new
initiations plus their sales
from Period 6-8
30. TOP
THE
500
No. Distributor Name Sales
30 TEAMTALK SEPEMBER 2014
Recognition Bulk Sales
James Curtis 24,067
David Birtwistle & Angela Tonkin 23,776
Debra & Oliver Pusey 23,763
Clare & Martin Whitelock 23,131
Derrick & Maria Longwright 22,295
Roger & Barbara Green 21,873
Gabrielle & Paul Broadstock 21,768
Julie Collier & Peter Richards 21,489
Ron & Judy Speirs 21,177
Clare Ines 21,074
Andrew Ridley & Louise Lee 20,724
Marcell & Joanne Treanor 20,421
Jennifer & Martin Amos 20,413
Debbie Gee & David White 19,639
Ian & Sally Williams 19,518
Alison & Michael Ogden 19,512
Keith Sandland 19,463
Steve Johnson & Rosemary Rowntree 19,091
Wendy English 19,080
Christopher Reay & Lesley Coan 18,652
Stuart & Gail McKibbin 18,640
Gary Cooper & Jackie Norris 18,426
Caroline & Philip Thompson 18,375
Alexandra Tuesley 18,339
Michael & Sandra Laydon 18,203
Teresa Divers & Bryony Hayward 18,193
Timothy & Tina Pace 18,033
Mark & Sarah Wildman 18,033
Stanley & Roy Stewart 17,799
Jay Singh 17,467
Seph Oconnell 17,283
Rhian & E Anthony Jones 16,679
Melanie & Andrew Wilson 16,456
Kerry & Paul Stonall 16,313
Paul Tawn & Clare Bason 16,048
Sunil Popat 16,048
Tracey Payne & Harvey Kent 15,839
Richard Houseago & Vanadis Fox 15,704
Mark Law 15,594
Sakuntla Kalyan 15,125
Eamonn & Anne Roe 15,001
Karen & Peter Flitton 14,951
Tony Fasulo & Julie White-Fasulo 14,375
Jackie & Stuart Bower 14,186
Michael & Jennifer Allsop 14,178
Linda & Ian Stanley 13,972
Chantele & Barry Travis 13,696
Paul & Carolyn Blaxall 13,646
Christine & Jim Foster 13,571
Laurence & Rosemary Wiseman 13,469
Adam Swire & Deborah Heron 13,356
Craig & Linda Lomas 13,328
David Byatt & Janet Smith 13,122
Karen Boardman 13,040
Lorraine & Ian Balcombe 13,027
Christopher Conroy 13,027
Paul Meikle 12,865
Marie & Jeremy Simmonds 12,660
Ram & Joginder Singh 12,570
Helen & Andrew Walsh 12,506
David Pope 12,392
Nicola & Jerome Neville 12,388
John & Janice Halsall 12,327
Christine & Adrian Wright 11,952
David Wilson & Julie Knight 11,952
Joseph & Julie Brame 11,882
Steve & Cathy Chambers 11,804
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
No. Distributor Name Sales
Andrew Fountaine & Susan Nokes 11,389
Jim & Claire Dale 11,258
Peter & Sheryl Dutton 11,120
Graham & Lorna Carter 10,985
Arthur & Susan Cuthbert 10,877
Lesley Burroughs 10,839
Carole & James Sunter 10,740
Ivan Darch 10,656
Graham & Georgina Long 10,650
Amelia McHard 10,641
Stephen & Rebecca Gilbert 10,632
Gloria & Clive Davies 10,611
David & Christine Rhodes 10,605
Michael & Janet Wallace 10,458
John Gilham & Wendy Nimmo 10,445
Jillian & Peter Griffiths 10,397
Kevin Sands 10,396
Terry & Jane Hodge 10,340
Elaine & Martin Spafford 10,238
Kimberley Sunter 10,229
Robert & Jacqueline Dolan 10,211
Lucinda Bennett & Nigel Manning 10,159
Tony & Wendy Vallerine 9,955
Sharon & Craig Davis 9,947
Norman & Joanne Grundy 9,646
Georgina & Will Goodger 9,601
Georgina & Phil Gale 9,578
Paul Melville & Victoria Schofield 9,562
Patricia & Triona Eckford 9,545
Melissa Squires & Ian Slade 9,497
Karen & Kevin Marriott 9,449
Denise & Stephen Neal 9,362
Peter & Cheryl Creed 9,361
Samantha Rushton & Dean Worrall 9,333
Sue Phoenix 9,329
Martyn Cunningham 9,220
Lyn & Tony Davies 9,190
John Shearer 9,143
Colin Sadler 9,105
Bob & Diane Goulding 9,020
Sharon Bullock & David Taylor 9,004
Louise Puttick 9,004
Gerard & Claire Tucker-Mawr 8,952
Stephen & Laine Shepherd 8,940
Barbara Margaret Webb 8,727
Sheila & Nigel Fowler 8,638
Anthony & Susan Peacham 8,619
Coleen & Stephen Batchelor 8,582
Angela Wallace & William Lawson 8,486
David & Jenny Gerry 8,436
Kim Atherton 8,435
Peter Neesham 8,320
Daniel & Michelle Marshall 8,288
Keith Glass & Margaret Holvec 8,248
John & Jenny Caton 8,189
John Smith 8,184
Gail & Darren Drew 8,181
Gerry Melanephy & Maureen McLoughlin 8,181
Bev & Dave Townsend 8,163
Pamela Kent 8,145
Kenneth Rooney 8,130
Steven Harding & Narissa Mather 8,064
Conor & Linda Treanor 8,039
David & Paula Arapes 8,002
Oswald Elrick 8,002
Tavis Taylor 7,993
Omran Zaman 7,962
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No. Distributor Name Sales
Linda Brooks & Jason Belverstone 7,920
Colin & Sarby Turnbull 7,891
Clive & Pamela Lennard 7,862
Susan Walton 7,850
Kira & Andrew Thomas 7,830
Jude & Steve Joyce 7,828
Teresa & Finbarr McCarthy 7,819
Gunta Freidenfelde & Alexander Deas 7,792
Steven Divito 7,763
Trevor & Janet Rawding 7,756
Michael & Diane Ruth McCaul 7,744
Louise & Paul Lewis 7,713
Margarida & Lawrence David Gray 7,687
Robert Young & Clare Mears 7,654
Lisa Crouch & Stuart Cox 7,638
Albert & Caroline Berry 7,621
Peter Savidge 7,608
Diane & Geoff Owen 7,586
Iain & Jackie Swanston 7,585
Gareth Daw 7,577
James & Jane White 7,557
Justin Rowe & Tracy Bell 7,552
Michele & Brian Hewitt 7,514
Sandra Ellis 7,508
Barbara Ann & Alan John Peachey 7,485
Michael Godwin 7,481
John Morgan & Gilly Mc Crone 7,463
Ian & Carol Parker 7,336
Ann & John Coe 7,308
Seamus & Clare Houghton 7,283
Peter & Angela Abrahams 7,255
Sohail Ahmed 7,240
Narendra & Kashmir Kalon 7,234
Maria & Shane Treanor 7,103
Jaqueline Mullings & Steven Mee 7,095
Mark Jones & Amanda Wilson 7,084
Robert & Rosemary Annan 7,080
Marion & Anthony Homer 7,073
Gareth & Lynette Tucker 7,068
Harold & Minnie Fulton 7,041
Veronica Nixon 7,030
Jennifer & Stephen Roberts 7,001
Paul & Gosia Hammond 6,988
Paul Tonkin & Joanne Heeraman 6,986
David & Elaine Luke 6,984
Jeffrey & Frances Topple 6,951
Alan Meldrum 6,949
Sylvia & Gary Green 6,949
Neil & Susan MacLean 6,924
Richard Scott 6,919
Maria & Lee Kowalkowski 6,903
Julie Cotton & Neil Tomkinson 6,881
Ryk & Beverly Downes 6,812
Barry & Cecilia Bradbury 6,787
Kevin Davies & Deborah Parker 6,782
Laura McLoughlin & George Kerr 6,753
Robert Wellock 6,732
Brian Mooney & Sharon Treanor 6,703
Lynda Platts & Pauline Bell 6,649
Mary Hession & Geraldine Twamley 6,620
Ann & Philip Linsey 6,598
Terry Hayden 6,598
Graham & Christine James 6,591
Shirley Pere & John Barnes 6,562
Alison & Kevin Thomas 6,549
Jason Morris 6,521
Martin Webb & Toni Yates 6,474
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