Benoit Long, Senior Assistant Deputy Minister, Transformation, Service Strategy and Design at Shared Services Canada (SSC), provides an update on the Department’s transformation initiatives and share information on the SSC transformation model that will enable the government to generate savings, increase security, and improve services to Canadians. Mr. Long explains how engagement, within the Department, the government and with the industry, is intrinsic to harnessing a more effective technology platform for the Government of Canada and to SSC’s ability to achieve the desired outcomes.

1. IT Service Transformation – a View from
inside the Government of Canada
Government Technology Exhibition and Conference (GTEC)
October 9, 2013
Ottawa Convention Centre
Room: Room 210, 2nd Level
Time: 11:00 a.m. – 12:00 p.m.
Benoît Long
Senior Assistant Deputy Minister
Transformation, Service Strategy and Design

2. Outline
• Background and Context
• A Year in Review
• Shared Services Canada (SSC) Transformation
Timelines
• SSC Realities
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3. Shared Services Canada
Background / Context
Budget
2011
A New
Organization
with an IT
Focus
STANDARDIZE
Raison d’être
 Reduce costs
 Improve security
 Maximize efficiencies
 Minimize risks
CONSOLIDATE
RE-ENGINEER
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4. A Year in Review
EMAIL
• Transformed the procurement process
• Completed the procurement process with industry
• June 25, 2013: contract awarded to Bell and CGI
Systems
TELECOMMUNICATIONS
• June 2013: Cabinet
support for Transformation Plan
• July 9, 2013: hosted Industry engagement day for GC
Network and Wide-Area network
• Implemented Government Enterprise System (GENS)
in 130 of 3850 buildings
DATA CENTRES
• June 2013: Cabinet
support
for Transformation Plan
• July 17, 2013: hosted industry engagement day on data centre
platform
• Developed concensus between SSC and industry on fundamental
directions on technology and service orientation
• Centre de données Ouest de Quebec: created horizontal teams
across SSC; opening of first development data centre coming soon
CYBER AND IT SECURITY
• January 2013: launched two-step
procurement process to
strengthen the supply chain
integrity
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5. Data Centre and Networks Target End State
Simpler, Safer and Smarter
Cyber threats
Allies
(International)
Internet
Canadians
Businesses
Virtual
Private
Cloud
Governments
Regional and International Carriers
(377 000 users; 3 580 buildings)
3 580 buildings
Production XYZ
Production XYZ
Production X
Production Y
Business Continuity
Security
Enterprise
Enhanced Enterprise Security
GC Network
GC Network
377 000 users
Sensitive Data Enclaves
Supercomputer
Geographic Diversity
• Six data centres in pairs
for high performance
and availability
• Data centres in diverse
locations for disaster
tolerance
Third Pair
Development
Development ABC
Mix of ownership
Reuse of existing Crown real
property assets
• Public-private partnerships (P3s)
• Outsourcing ownership and
maintenance to the private sector
•
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6. Transformation Timelines
Fiscal Year (FY) 13/14
Q1
EMAIL &
BB10
Q2
Q3
Wave 0
complete
EMAIL
Q2
Strategy for Multi-Tenant
buildings & trusted
source guests
GC Service Established
CYBER SECURITY
IT SECURITY
Security Operations
Centre Release 1
Managed Security Service
Contract Award &
Migration
GC SECURE
INFRASTRUCTURE
Q4
Q1
Q2
Q3
Q4
Wave 3 complete
BB10 rollout complete
McDonald Cartier Data Centre /
Development 2 Refurbishment Complete
Borden / Production 1 Expansion Complete
Production 4
Established
Production 3 Established
Supercomputing Consolidation Complete
Pilot
Contract
Award (s)
Contract
Award
Security Operations
Centre Release 2
Building-by-building migration begins
Migration Complete
Migration Complete
Migration to enterprise services
(Contact Centre Infrastructure and Toll Free Services
Building-by-building migration begins
Network Security
Transformation Plan
Consolidation Complete
Migration Complete
Migration Complete
Security Operations Centre Release 3
Identity Credential Access Mgmt Release 1
Consolidate /
Migrate
Release 2 / Initiate Consolidation
Pilot Business Case
SUPPORT
SERVICES
PROVISIONING
SERVICES
FY
FY
FY
17/18 18/19 19/20
FY 16/17
Q3
Building-by-building migration begins
Contract Awards
HOST. IP - VOICE
WORKPLACE
TECHNOLOGY
DEVICES
Q1
Science Data Centre Replacement Complete
CONTACT CENTRE
CYBER & IT
SECURITY
FY 15/16
Q4
Production 2 Established
GCNET WAN
CONFERENCE
Q3
Centre Données Ouest Quebec / Development 1 Complete
Borden /Production 1
Interim Established
PRODUCTION
WIFI / LAN
VIDEO-
Q2
Wave 1 Wave 2 complete
complete
SCIENTIFIC
NETWORKS
FY 14/15
Q1
Pilot (SSC, TBS, Foreign Affairs and
Trade Development Canada
Execute Wave 1
BB10
DEVELOPMENT
DATA
CENTRE
Q4
Pilot Contract Award
Software Service
Design
Software Sourcing Strategy
Hardware Service Design
Hardware Sourcing Strategy
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7. Transformation Timelines – Email and BB10
FY 13/14
Q1
EMAIL &
BB10
Q2
Q3
FY 14/15
Q4
Wave 0
complete
Q1
Q2
Wave 1
complete
Q3
Wave 2
complete
FY 15/16
Q4
Q1
Wave 3
complete
EMAIL
BB10
Pilot (SSC, Treasury
Board Secretariat
of Canada,
Foreign Affairs
and Trade
Development
Canada)
Execute Wave 1
BB10 rollout
complete
7

8. Transformation Timelines – Data Centre
FY 13/14
Q1
DATA
CENTRE
DEVELOPMENT
PRODUCTION
Q2
Q3
FY 14/15
Q4
Q1
Q2
Q3
FY 15/16
Q4
Q1
Centre Données Ouest Quebec /
Development 1 Complete
Borden / Production 1
Interim Established
Production 2 Established
SCIENTIFIC
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9. Transformation Timelines - Networks
FY 13/14
Q1
Q2
Q3
FY 14/15
Q4
Strategy for Multi-Tenant
buildings & trusted
WIFI/LAN
source guests
CONFERENCE
CONTACT
CENTRE
HOSTED IP VOICE
Q2
Q3
Q4
Q1
Building-by-building
migration begins
NETWORKS GCNET WAN
VIDEO-
Q1
FY 15/16
Pilot
GC Service
Established
Building-by-building
migration begins
Migration to enterprise services
(Contact Centre Infrastructure and Toll Free Services)
Contract Award (s)
Building-byContract building migration
Award
begins
9

10. Transformation Timelines – Cyber and IT Security
FY 13/14
Q1
CYBER & IT CYBER
SECURITY
SECURITY
Q2
Security Operations
Centre Release 1
IT SECURITY
GC SECURE
INFRASTRUCTURE
Q3
FY 14/15
Q4
Q1
Q2
Security Operations
Centre Release 2
Managed Security Service
Contract Award
& Migration
Q3
FY 15/16
Q4
Q1
Security Operations
Centre Release 3
Network Security
Transformation Plan
Release 2 / Initiate
Consolidation
10

11. SSC Transformation Timelines – Workplace Technology Devices
FY 13/14
Q1
Q2
WORKPLACE SUPPORT
TECHNOLOGY SERVICES
DEVICES
Q4
Industry
Day
Q1
Q2
Q3
FY 15/16
Q4
Q1
Pilot Business Case
Pilot Contract Award
Software
Service Design
PROVISIONING
SERVICES
Q3
FY 14/15
Software Sourcing Strategy
Hardware Service Design
Hardware Sourcing
Strategy
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12. Shared Services Canada Realities
SSC hosts multiple engagement activities with partner organizations and industry which help
review and refine its transformation plans
• Consolidation
• Standardization
TRANSFORMATION
•
•
•
•
Governance
Timeliness
Complexity
IT
Infrastructure
Roundtable
ENGAGEMENT
Forums / Events:
• CIO Council, Public Sector CIO Council
• CIO Forum
• Government Technology Exhibition and Conference (GTEC)
• Executive Summit, Developing Professionalism in Informatics
(DPI)
• Public Sector Chief Information Officers Council (Canada)
COLLABORATION
• Procurement
• Smart Sourcing
• Solution & Outcomes
Focused
• Innovation
• Change Management
• Architecture
Framework Advisory
Committee
SSC Consults:
• SSC’s 43 Partner departments/agencies
• Industry
– Industry Engagement Days
– IT Infrastructure Roundtable and Advisory Committees
• Bargaining Agents
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13. Thank you!
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