My skills, background and style of interactive management practices.

1. Interactive Management Juno Kughler Carlson (909) 809-9392 juno@junokughler.com http://www.linkedin.com/in/junocarlson

3. Tinkerer

4. Creator

5. Mentor

6. Visionary

7. Insomniac

8. Internet Addict

9. Storyteller

10. Photographer

11. Researcher

12. Champion of the underdog

14. “Juno is always looking for new opportunity and ways to improve. She has presented many innovative ideas and then has been directly responsible for implementing those ideas with her team.” Ginger Neal, VP Multimedia & GM Niche Publications, Press Enterprise Project Manager Social Media Manager Social Media Trainer Business Developer Sales Trainer Columnist Blogger Copy Writer Recruiter Researcher Content Developer “Juno is constantly finding and testing new applications and systems to help improve our products. She's a gifted artist and brings that creativity to her work with The Business Press by continually brainstorming with the team to come up with new ways of keeping the products relevant, engaging and interesting.” Carrie McDermott Interactive Content/Programming Web Editor The Press Enterprise “Juno has proven to not only be a tremendous colleague and resource for high quality business information, but she is extremely fun to work with. She is highly knowledgeable and thorough. I have an extremely high degree of respect for the quality of her work and her research. I find myself learning from her every time we connect.” Eric Tompkins, Owner Tompkins Consulting Group

16. They are your brand ambassadors to the rest of the world.

18. Customer service and support on issues they care about

19. Interaction with and respect from other fans within that community

20. A friendly, knowledgeable company admin who is responsive to them

21. A place where they can offer suggestions and be heard

22. A sense of intimacy and the “inside scoop” on the company

23. Special opportunities available just for them

24. Transparency, honesty and accountability“I LOVE having you guys here for our questions. It makes it so much easier to get an answer, even on the off hours. I appreciate you all . . . Seriously!” –a fan from Girl Scouts of San Gorgonio Facebook

26. Many top level national executives are active Twitter users

27. They are a great source of info for breaking news and information

29. Trending news—what are people talking about?

30. Partnerships and alliances with others who share their interests

31. Direct personal interaction with respected community leaders

32. One-on-one customer service and support with a real person

33. Transparency, honesty and accountability

34. Reciprocal promotion and “street credit”

37. Defines who you are as an organization

38. Creates viable networking currency

39. Generates goodwill with your audience

40. Humanizes you as a company

41. Provides story leads for press kits

42. Encourages social sharing

43. Supplies fodder for social networks

45. Facebook

46. Twitter

47. Flickr

48. YouTube

49. Ning Networks

50. Email

51. Press releases

52. Bearcom electronics

53. Diabetes sites

54. First aid training sites

55. BlogsGenerally, businesses who find themselves featured favorably in a story will share it in their company newsletter and on their social networks Look for the not so obvious

56. Hi Tom, I have an interesting story about how the walkie talkie radios we use from BearCom, Riverside were instrumental in helping our Girl Scouts rescue an unconscious hiker who was in a diabetic coma in the San Jacinto mountains. Here's a link to the story. Please feel free to repost or share this information however you see fit. http://blogs.inlandsocal.com/girlscouts/2010/07/girl-scouts-credit-wilderness.html All best, Juno, Interactive Director, Girl Scouts of San Gorgonio Juno, I can't describe to you the amount of joy/happiness this brings me. I know we don't really know each other, but I have been in tears for the last 15 minutes. I have passed this along to my boss and the owners of our company. Thank you so much for calling me and sending me this. You have made my day and at least my weekend. Tom Frank, General Manager, Bearcom Hi Tom, I felt the same way when I heard the story, and I felt it was important to share it with you. We have incredible peace of mind knowing that your radios can be relied upon in day-to-day camp operations as well as life-saving emergencies. I enjoyed talking with you on the phone, and am so happy to get this email. Have a fantastic weekend! Juno, Interactive Director, Girl Scouts of San Gorgonio

58. Help with crisis control and reputation management

59. Identify key supporters and potential partners

60. Learn where your strengths and weaknesses are with your customers

62. Your CEO and other prominent executives

64. Do news searches to find current stories about your company or organization

67. Get the word out about cookies to the general public through the use of shared links.

68. Encourage girls to get creative with their displays and marketing.

69. Help girls sell more cookies through Facebook networking.

70. Gain more Facebook fans!“We sold more through this contest than we ever could had done on our own. It was such a great way to tell people we had cookies! We actually had a lot of people contact us because they had seen Carson’s photo on a friend’s page and wanted to support her.“ -- Tina Schumacher

72. Council and Regional events and trainings

73. Opportunities of interest within the local community

74. Member photo sharing and a main page photo rotator

75. Discussion boards and public and private chat

76. Regional news and information NING Networks

77. A good online community manager . . . Knows how to create a friendly positive environment Encourages member discussion and sharing Is personable, kind and has a good sense of humor Responds to questions and comments as appropriate Provides useful content, resources and information Recognizes potential problems before they become a crisis Can work well with different types of personalities Is the community cheerleader, highlighting member successes Handles crisis situations calmly but firmly according to plan Is adept at bringing out the best in people

79. Upgrading sites with new features

80. Social media promotion & networking

81. Implementing new tools & technologies

82. Maintaining online communities

83. Dealing with online crisis management