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Extreme Reference Makeover: Increasing Circulation to the Heart of Campus

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JulieLibrarian

The document summarizes changes made to the Loras College Library to increase circulation to the heart of campus. The library relocated offices to a more central location on campus and rebranded the "reference desk" as the "Research Help Center" to make it more approachable. The library also increased outreach efforts like hosting events for first-year students and assigning each student a personal librarian. It implemented new ways for students to get remote research help like a chat widget and knowledge base to connect with librarians online. Going forward, the library plans to expand hours, have librarians available outside the library, and continually assess reference usage.

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IPAL 2013 Extreme Reference Makeover: Increasing Circulation to the Heart of the Campus Loras College Library
Office Space Location, location, location
Old offices
Musical offices
Office space
Floorplanner.com
New digs
“Reference Desk” becomes “Research Help Center” What‟s in a name?
Informal “reference desk”…
…and signage
Survey question, April 2012…
…and responses
RHC signage
RHC logo
First-Year Outreach Getting out to bring „em in
First-Year events
Field trip!
New handouts
Tour & Tutorial
A face for the Library
Personal Librarian Putting a face to the Library
The “personal librarian” program
Your Personal Librarian LibGuide
Library H3lp: Chat & Knowledge Base (FAQ) Remote connections
Chat widget in LibGuide..
…Library home page…
…EBSCOhost databases
Chat: seasonal variations, but increasing
FAQ (Knowledge Base)
Blueprints for the Future Where do we go from here?
 Genius bar  Text-based chat  Smart-phone apps  More hours  Librarians on the road (on campus, but outside the library)  Ongoing assessment of reference usage
Kristen Smith Information Services Librarian kristen.smith@loras.edu Questions? Julie Arensdorf Instruction Services Librarian julie.arensdorf@loras.edu www.loras.edu/library

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Extreme Reference Makeover: Increasing Circulation to the Heart of Campus