Using Balanced Scorecard and Baldrige to develop strategy for community building

1. CITI Works
Community Improvement Through Involvement
Using Community/Stakeholder
Input in Decision Making
2705 Church Street Suite 200 Atlanta, Georgia 30344 (404) 768-1313 Fax:768-0898
www.hudgroup.com
A Presentation of the Hudson 1
Strategic Group

2. Business Mission
The Provision of Superior Leadership Support
Services (Strategic or Tactical) for:
Assuring Leadership of Stakeholder Buy-In by:
Assuring Stakeholder Input in a planned way that
– Aligns Management Actions with Stakeholder
Interests
– Supports and Strengthens Management of a
Community or Organization
– Includes the Voice of Stakeholder in Process
A Presentation of the Hudson 2
Strategic Group

3. Services Delivery Results
Results Desired HsG Offer
• Discovery of Current • Dynamic Information
Realities within Targeted Gathering
Entities
• A Framework for
• Naming of A Shared
Collaboration
Vision
• A Responsive Action Plan
• Developing Bridges
• Accountability through
• Monitoring the Journey
Scorecards
A Presentation of the Hudson 3
Strategic Group

4. Current Reality
• Description of the “Way Things Are”
• Describes the Entities as What They Are,
Here and Now
• Yields What is Most Likely to Succeed and
• What is Actually Appreciated and Useful
A Presentation of the Hudson 4
Strategic Group

5. Naming a Shared Vision
• Helps People See Their Own Desires
Linked to a Larger Shared View
• Creates Deeper Commitment and
Involvement
• Accomplished by Asking People about
Their Lives and By Listening Carefully
• Event Provides a Logical Starting Point for
Collaboration
A Presentation of the Hudson 5
Strategic Group

6. Developing Bridges
• Spans the Gulf Between Current Reality and the
Hope Expressed in the Shared Vision
• Develops the Actions (Strategic or Tactical) and
Systems/Processes to Bridge the Various
Expectations While Embracing the Current
Priorities
• Yields the Alignment Between Competing
Resources and Shared Opportunity
A Presentation of the Hudson 6
Strategic Group

7. Monitoring the Journey
• Develops the “Measurements that Matter” and
which Monitor the Shared Visions
Accomplishment
• Assigns the Measurements to the Proper Owner or
Process
• Develops Communication and Reporting Pieces
• Provides a Central Point for Information
Exchange and Communication
A Presentation of the Hudson 7
Strategic Group

8. Where Opportunities Show Up
• Community Building Collaboration
• Project Buy-In
• Community Meetings/Public Hearings
• Cross Functional Group Discussion
• Integration of Multiple Plans or Processes
• Stakeholder Expectation Articulation
• Planning Support
• Town Hall Meetings or Group Meeting
Facilitation (Boards/Teams/Residents/Stakeholders)
A Presentation of the Hudson 8
Strategic Group

9. Grow and Develop your Business through
Planning
Financial
Perspective
Customer
Perspective
Internal
Perspective
Strategic Competencies Climate for Action
Learning &
Growth
Perspective Strategic Technologies
A Presentation of the Hudson 9
Strategic Group

10. Community Planning Workflow
Management Sys. Development Strategic Project Plans
Orientation Quality Proposal
Needs Assessment Plan Vision Work Plan
Goals Required Resources
Organization Development
Strategies
Internal Review Plan By Business Area
Initiatives
w/Priorities & Mapped to
Organization
Build Create
Problem Project
Vision Strategic Implement Feedback
Solving Planning
Leadership Plan "7-Step" or Other
Process Support
Team
Info Support Resource Info
Best Practices, New Ideas, Etc.
Support Sharing
A Presentation of the Hudson 10
Strategic Group

11. Community Planning Workflow (Cont.) 3 4
1 2 Level I - Exec
Charter Teams Policy Impact/Issues 5
Identify & Rank: Create Plan-MAP: * Quality Improve (Quality Council, State
Teams or Fed. Gov't, etc.)
* GOALS * Procs to Goals Cross-Functl QIT Problem Solving
What we Want How Goals are
Supported * Problem Solving
* PROCESSES TQM Tools &
How it is Done * Probs to Procs Process Oriented
Whats Broken Level I I - Mid Techniques
* JOBS/ROLES * Jobs to Procs * Project Teams Direct Impact Issues
Resources Who is Involved Action Oriented
RANKED PROBLEMS
(Staff, Cross-Dept.- 1 5
4
( or GOALS)
* PROBLEMS * Probs to Goals PROJECT
1 2 3 4 5 6 7 8 9 10 1112 1314 15 161718 19
x Program, etc.)
Obstacles Quick Hitters
PROJECT x
PROJECT x x
6
PROJECT x x
2
PROJECT x 5
PROJECT x x 1
PROJECT
x
3
PROJECT
PROJECT x
PROJECT 4
Detail Definitions
x
PROJECT x
PROJECT x
PROJECT x
Level I I I - Line
6
Customer Internal
2
Oriented Oriented
3
Team Compositions Group Impact Issues
(Engineers, Location,
Problem Assignments Project, etc.)
6
FEEDBACK
Internal Process Measures
Customer Measures
Self Assessments
Benchmarking / "Best Practices"
A Presentation of the Hudson 11
Strategic Group

12. Community Improvement Through Involvement
"When the INNER City works the WHOLE City works"
A Presentation of the Hudson 12
Strategic Group

13. A Presentation of
The Hudson Strategic Group, Inc
PO Box 42984
Atlanta, GA 30311
770-994-4466
www.hudgroup.com
email information@hudgroup.com
A Presentation of the Hudson 13
Strategic Group