In order to comply with industry regulation, TAP/Groundforce needed a fast, secure and automatic way to create a form for each flight and to report that information to the aviation regulator, on a 24x7 basis. The process was being done manually by retrieving information from several internal and external systems and then uploading it into another application. The company wanted a solution to automate the full process in order to reduce work overload and minimize error prone manual activity. This solution is in operation in four different airports: LIS, OPO, FNC and PXO.

1. Case study
Flight Forms Automation
The Challenge
In order to comply with industry regulation, TAP/Groundforce needed a fast, secure and automatic way
to create a form for each flight and to report that information to the aviation regulator, on a 24x7 basis.
The process was being done manually by retrieving information from several internal and external
systems and then uploading it into another application. The company wanted a solution to automate
the full process in order to reduce work overload and minimize error prone manual activity. This
solution is in operation in four different airports: LIS, OPO, FNC and PXO.
The solution
DoiTLean created a fully automated solution using OutSystems’
Agile Platform and following an agile methodology. This
combination of industry expertise, technology and methodology
resulted in an award-winning solution that is fully aligned with the
business. The Flight Forms Solution provides automation and “The new system provides a 95
compliance by: percent reduction in the amount
 Obtaining information on flights, passengers and load via type- of human intervention required
B messages (MVT, LDM and PTM); in the creation of 500 average
 Processing local, transit and transfer passengers and load; daily forms. The immediate
 Automatically triggering the Flight Form creation, the moment effect has been the virtual
both MVT and LDM messages are received by the application; elimination of all data
 Compiling this internal and external information on passengers processing errors related to
and flights in a unique document, for each flight – the Flight traffic information. The dynamic
Form; approach to the development
 Sending the complete Flight Form to the airport management process, as well as the possibility
organization (ANA), via web services and reverse web services of immediately changing and
invocation, for them to cross-check it with their own correcting detected problems
information and approve or make corrections (2-way updated); are some of the verified benefits
 Updating forms based on new LDM, MVT and PTM messages that allowed us to obtain the
during a time slot of two hours after the initial form is created; exact application the business
 Immediate update of the Flight Form, based on ANA’s approval needed.” – Mário Soares Fatela,
Passenger and Airport Systems
or correction;
Manager at TAP/Megasis.
 Allowing the creation or completion of a Flight Form manually,
in case some of the information fails to be available
automatically;
 Providing log and tracking mechanisms on all activities.
www.doitlean.com info@doitlean.com

2. Case study
Flight Forms Automation
Highlights Agility Award winning project.
 500 Flight Forms created and reported per day; The Agility Awards champion
 Fully delivered in 9 weeks by a team of 5; and promote Agile practices by
 Project ROI: less than 6 months; recognizing our customers’ who
 2-way web services invocation; used Agile methodologies in
 Elimination of data processing errors. their projects to:
 deliver on time;
About TAP  deliver on budget;
TAP Portugal is Portugal’s leading airline and has been a member  with 100% user
of Star Alliance since 14 March 2005. Operating since 1945, the adoption;
airline’s hub is in Lisbon, a key European gateway at the  providing true business
crossroads of Africa, North America and South America. The TAP value.
network serves 75 destinations in 34 countries worldwide and it
For additional information
is the leading airline between Europe and Brazil.
please check
Operating an average of more than 2,250 flights a week, TAP
http://www.outsystems.com/co
boasts a modern fleet of 55 Airbus aircraft, plus another 16 at
mpany/agility-awards/
the service of PGA, its regional airline, for a total of 71 aircraft.
In keeping with its customer focus, TAP is constantly investing in innovation and in the use of new
technologies in order to offer high quality, safe and reliable products and services.
The airline was voted “World’s Leading Airline to Africa” (2011), “World’s Leading Airline to South America”
(2009, 2010 and 2011) and “Best European Airline” (2011).
About Groundforce
Groundforce assumes the position of a major player in the panorama of civil aviation in Portugal,
specifically for the quality of the handling service it provides to TAP Air Portugal and to the main airlines
which fly to Portuguese airports. Today, Groundforce Portugal (SPdH) provides services to over 150 airline
companies in the following portuguese Airports: Lisbon, Porto, Faro, Funchal and Porto Santo.
About DoiTLean
Do iT Lean is an agile software services company focused on delivering OutSystems solutions that
bring immediate and real advantages to your business. Every single resource that is put into a project,
results in added business value for your organization. At Do iT Lean, there is no waste of resources.
For additional information please visit www.doitlean.com
www.doitlean.com info@doitlean.com