BlackBerry Mobile Voice System (MVS) allows users to access their office phone features and make calls from their BlackBerry smartphone. It provides flexibility by giving users one business identity and number they can use from any location. MVS integrates with Cisco UCM and UCME telephony systems, extending key calling features to BlackBerry devices. This allows businesses to leverage existing phone infrastructure while gaining productivity and cost savings through features like least-cost routing and Wi-Fi calling.
2. Mobility is a Business Imperative Workplaces are increasingly mobile 1 in 6 information users already use a smartphone1 Productivity from any location is driving adoption of smartphones Only 9% of employees work at headquarters2 Communication costs are difficult to control “Voice roaming was bad enough, now we’ve got data roaming - and that’s much worse.” 3 - Network and telecom decision-maker, insurance firm. “I went to Canada for a week to a conference. It cost more than $1,000 just for roaming.” 3 – IT sourcing executive, manufacturing company 1 Forrester’s Workforce Technographics US, Canada, and UK Benchmark Survey, Q3 2009 2 Insight “The Mobile Workforce and Enterprise Applications 2007-2012” 3 Forrester “Cut Mobility Costs by Classifying Users” Dec 2009 4 Gartner Prediction, December 2008 By year-end 2013, 40% of knowledge workers worldwide will have abandoned or removed their desk phone.4
3. Mobility Brings New Challenges Up to 6 devices International mobile costs are skyrocketing 52% of customers and employees connect daily using multiple methods 47% of employees travel at least once per month 22% decrease in productivity monthly due to lost time, delays and missed deadlines Sources: Sage Research 2006, Unified Communications Applications: Features and Benefits; Cisco, “Presence Boosts Mobile Phone Productivity”, 2007; Microsoft, 2007
12. What is BlackBerry MVS? Enterprise Grade FMC BlackBerry Mobile Voice System (MVS) extends the key calling features of Cisco UCM and UCME to BlackBerry smartphones through their native user interface over cellular and wireless LAN.
18. Save money through optimized Call Routing and the use of Voice over Wi-Fi Calling**Voice over Wi-Fi requires BlackBerry MVS 5.0 and BlackBerry Device Software 5.0. 9
Users can manage profiles which control calling features such as the default network to use for calls.BlackBerry Mobile Voice System users have two phone numbers that are associated with their BlackBerry devices: a phone number that is provided by their wireless service providers and a work number that is provided by their organization. Users can select which phone number is used by default.Additionally, users of Wi-Fi enabled BlackBerry devices can select either Voice over Mobile or Voice over Wi-Fi as the default network to make and receive calls.Enterprise Administrators can schedule when BlackBerry MVS users can answer calls that are made to their work numbers and can also configure whether users can change the schedules on their BlackBerry devices. Enterprise Administrators can configure call restrictions and choose whether to allow users to manage call restrictions on their own phones.The following caller restriction options can be selected:• All Callers Allowed• All Callers Except Blocked• Allowed Callers Only• No Callers Allowed