This document provides an overview of North American DCS Solutions' backup project. It discusses the goals of providing reliable system backups and focuses on restoration. Current status shows that 70% of requests are last minute and 8% are emergencies, showing a lack of planning. Improvements include implementing project management tools, training project managers, and increasing structured work over time. The project aims to increase automation and fixes like validity checks and notifications to improve the backup process.

1. Project Overview
North American DCS Solutions
North America Backups
John Napier

2. Project Goals
 Provide
system Backups
 Every project needs a Backup
 “No one cares about backup, they
only care about restores”
– Mike Walker

3. Description
 Project
Initiation 25%=>
 Project
Execution
 Project
Closure 25%=>
10% =>
% time spent on standard backup projects

4. Current Status
 ‘Lack
of planning on your end
necessitates an emergency on mine.’
– 70% request a resource for ‘next week’
– 8% are in ‘Emergency’ mode
– 7% have planned ahead

5. Improvements
 Tools
–
–
–
–
–
2 years ago, no project management
1.5 years ago, Excel spreadsheet
1 year ago TRM, PAR, SRM to PTD
Consistent, improved reporting
New tools in September
 PMs
– OJT training
– Structured training
 Steady
increase in work

6. Automation / Fixes











TRM checks validity of Project
TRM sends out ‘end of project’ email
PM closes out request
TRM assigns PAR code
PAR notifies of holes
Justification for ‘emergencies’
Better usage tracking
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7. Project Manager’s Job
 If everything goes perfectly, I have no
work to do.
- AKA “I will always have plenty of work to do.”