2. “Dexion has evolved from a supplier of
storage systems to a key “strategic partner”,
assisting in shaping the future of the business.”
Dexion has long regarded the information In commenting on the purchase, Mr Tim
and records management industry as “core Whiteside, President Asia Pacific for
business” and built a team of experienced Recall, said that the purchase will allow
sales engineers and project managers to the company to further develop its
develop and maintain relationships within capability to support the document
the industry. One leading supplier that has management needs of private and public
relied on Dexion storage solutions for sector organisations.
many years is Recall.
“The need for compliant, timely and secure
Recall is a world leader in document document management is growing rapidly
and information management, retention
within the Asia Pacific region, along with
and secure destruction and operates in
the rest of the world. As the region’s
23 countries. Its growth is based on an
leading supplier of services in our industry,
increasing trend by businesses to
we will now be able to offer our ‘whole of
“outsource” the storage and rapid access
life’ approach in document and records
of data and information. Recall is a wholly
management to a much wider customer
owned subsidiary of Brambles, one of
Australia’s largest privately owned base,” said Mr. Whiteside.
companies, and is headquartered in Sydney, “2005 was an exciting year for Recall, with
Australia. major growth in the Asia Pacific region,
In December 2005 – Recall announced it significant customer wins, and now our
had increased its presence in major and stronger presence in the Australian market
developing markets with the A$260 million following the AUSDOC purchase. We look
purchase of AUSDOC. The combined forward to capitalising on our new resources
operations point to the continued success in 2006 and building a stronger Recall,”
of the Recall brand in Australia. said Mr. Whiteside.
Dexion Case Study – Recall
3. Dexion Achieves ‘Partner Status’ For tender for, and then contracted to supply,
many years Dexion has been a supplier to the storage solution.” she said.
Recall, managing the storage
With the spiralling costs of real estate,
requirements for a number of Information
particularly in major cities such as Sydney,
Centres. This supplier status changed to
the changing demands of Recall’s
“partner status” when Recall decided to
customer base and the quest for
plan more strategically its medium and
continued growth it became apparent that
long term requirements.
a far more strategic approach was
According to Karen Fullagar, Operations required when planning the future of the
Director at Recall Australia, Dexion has business and in particular the planning of
evolved from a supplier of storage systems new facilities. Approximately 3 years ago,
to a key “strategic partner”, assisting in Recall implemented a new approach to
shaping the future of the business. assess its existing business and to plan for
the future.
“Historically, Recall and Dexion have had
what we would call a traditional customer/ “For an 18 month period, we examined
supplier relationship. In simple terms, we our business and considered issues
are in the business of managing relating to existing markets and
information for our customers, storing customers, future growth, and the location
cartons of information on shelves and and style of facilities,” said Fullagar. “In the
Dexion are in the business of providing early stages of this process, we
storage solutions,” said Fullagar. recognized that where we might be
experts in the storage and management of
“Typically when Recall planned a new
information, we are not construction
Information Centre, we would determine
experts. So we invited two key and
the location and size and Dexion and other
strategic businesses to form a three-way
service providers would be asked to
Dexion Case Study – Recall
4. “As a strategic partner, Dexion is intimately
involved in the project from the ground up.”
‘partnership’ - Recall, Macquarie particularly detail like travel times for the
Goodman, the development experts, and cranes and how columns will impact on
Dexion, the storage specialists,” she said. the layout of the rack that sort of thing,”
said Fullagar. “He’s also able to advise on
“Being a global company, we are able to
access world’s best practice and technological developments from a global
understand trends in other markets,” said perspective and most of his ideas have
Fullagar, “and then construct facilities and been implemented in the new facilities.
implement storage solutions that might be In our opinion, there is no provider like
operating in other parts of the organisation Dexion, nobody has the wealth of
around the world.” experience and the calibre of personnel
like Dexion,” she said.
“Conventional thinking says the storage cranes that Dexion sourced from Norway, delivery” and overall a more efficient and
capacity of a building is limited by the size featuring world’s best and safest cost effective service to our customers.”
The Dexion solution.
of the footprint, but if you increase the technology,” she said.
“Dexion were involved in the Auckland, The Greystanes facility is one of the largest
height of the building you are able to
Sydney and now Singapore projects from “We like the Dexion style. Throughout the Information Centres in the Southern
greatly increase the capacity,” said
the ground up. We provided them with developmental process there were no Hemisphere. Once complete, it will have
Fullagar, “but with tall buildings you then
various amounts of data, projected growth guarantees that they would get the
have to examine the economics and in excess of 4,000 bays of racking with
in terms of customers and volumes and business, but they were prepared to work
efficiency of retrieving the cartons from the 21 levels of storage to cater for 6.6 million
Dexion were responsible for finding the as our partner none-the-less.” said
furthest and highest sections of the standard cartons. The rack system includes
right solution,” said Fullagar. Fullagar, “The Greystanes facility, in
building.” 48 aisles each 130 metres long. The
Sydney is an absolute ‘state of the art’,
“So we sat down with the Dexion team, “Dexion doesn’t just supply racking, it mega information centre that positions storage system features a 25 metre rack
and in particular Mark Barraclough, who sources the right solution for the application. Recall in terrific standing with our current system serviced by 12 Racking Access
has a vast amount of experience and a For example, both the Auckland and and future customers. said Fullagar, “the Vehicles, 6.2 kilometers of crane rail,
very logical way of working through issues Sydney facilities feature Racking Access perfect solution. Recall can now provide 406 kilometers of racking uprights and
relating to building configuration, Vehicles, manned high - rise stacker worlds best practice in terms of order 252 kilometers of racking beams.
Dexion Case Study – Recall
5. “We feel we are in a ‘win win’ situation with Dexion.
They understand our business, and
they’ve proved over the years that they are
a very capable storage solutions supplier.”
Once complete, it will also include 48 As with all projects, the Dexion Project
container-loads of a new shelf platform Management Team has assessed and
product called Punch Deck. Punch Deck communicated all possible risks. A clear
combines the strength, functionality and vision for the project has been defined and
economy of regular corrugated steel measurable targets set to ensure the
decking with the advantage of a 50% project remains on track and is successfully
open surface area created by a series of implemented.
large flanged holes. These holes allow
penetration of air, light and sprinkler water “The communication from Dexion is
for compliance with the latest fire safety excellent,” said Fullagar, “they have
standards. Punch Deck also provides a encouraged a transparent relationship
uniform flat storage surface that is free of from the very beginning and we are happy
raised protrusions for easy product to see that any problems are addressed
placement and retrieval. immediately and openly. We feel we are in
Greystanes will enable Recall to a ‘win win’ situation with Dexion. They
consolidate three major Information understand our business, and they’ve
Centres into the one facility, providing proved over the years that they are a very
huge savings on rent alone. capable storage solutions supplier.
Together we can plan facilities, both here
Dexions’ project management and overseas, into the future,” she said.
capabilities – a key benefit for Recall.
“We have always been impressed with the
approach of Stuart MacNab and his team
in terms of project management,” said
Fullagar. “As a strategic partner, Dexion is
intimately involved in the project from the
ground up.”
Dexion Case Study – Recall
