7. “Trademarks are owned by companies who
create them.”
“Lovemarks are owned by the people who
love them.”
—Lovemarks: The Future Beyond Brands, Kevin Roberts
4
9. What’s Happening Online?
• 1.73 Billion People Online
• 55 trillion links between all of the pages in the Internet world
• 2.5 million emails sent every second
• 9 trillion chat messages sent every day
• 61% of mobile Web page views are served by social networking sites
• 110 trillion searches via the internet in 2010
• Just for Google!
14. • Web 1.0
Where Are We At?
• Static websites
• One-way communication
• Corporate voice
15. • Web 1.0
Where Are We At?
• Static websites
• One-way communication
• Corporate voice
• Web 2.0 (Social)
• Interactive
• Two-way dialogue
• Collaborative
• Mobile
16. • Web 1.0
Where Are We At?
• Static websites
• One-way communication
• Corporate voice
• Web 2.0 (Social)
• Interactive
• Two-way dialogue
• Collaborative
• Mobile
• Web 3.0
• Real Time information quicker
• Semantic Computing - computers thinking for us
49. • #1 social networking site on the web Age % of Users
18 - 24 29.22%
• Almost 600 million active users worldwide in January 25 - 34 24.70%
2011
35 - 44 20.10%
• Over 175 million users in U.S. alone 45 - 54 16.97%
55+ 9.01%
• Average user spends at least 65 minutes on Facebook
per day Gender % of Users
Male 45%
• Organizations can create Business Pages in which Female 55%
customers or future customers can become fans (now
“likes”) and interact with your page by leaving
comments, posting pictures, sharing comments
1
Courtesy of Quantcast.com
50. • #1 social networking site on the web Age % of Users
18 - 24 29.22%
• Almost 600 million active users worldwide in January 25 - 34 24.70%
2011
35 - 44 20.10%
• Over 175 million users in U.S. alone 45 - 54 16.97%
55+ 9.01%
• Average user spends at least 65 minutes on Facebook
per day Gender % of Users
Male 45%
• Organizations can create Business Pages in which Female 55%
customers or future customers can become fans (now
“likes”) and interact with your page by leaving
comments, posting pictures, sharing comments
1
Courtesy of Quantcast.com
51. F est
as t g!
G ro win
• #1 social networking site on the web Age % of Users
18 - 24 29.22%
• Almost 600 million active users worldwide in January 25 - 34 24.70%
2011
35 - 44 20.10%
• Over 175 million users in U.S. alone 45 - 54 16.97%
55+ 9.01%
• Average user spends at least 65 minutes on Facebook
per day Gender % of Users
Male 45%
• Organizations can create Business Pages in which Female 55%
customers or future customers can become fans (now
“likes”) and interact with your page by leaving
comments, posting pictures, sharing comments
1
Courtesy of Quantcast.com
58. 81% of Gen Yers Use Facebook Daily.
Nearly 2x the number who watch TV or
read the newspaper.
59. • 113 million users a month (July 2010) Age % of Users
13 - 17 15%
• 2 billion videos are viewed per day 18 - 34 33%
• 75% of Americans watched an online video last 35 - 49 26%
month 50+ 20%
• 60% of users are more affluent ($60k or more per Gender % of Users
year) Male 50%
Female 50%
• Companies can link to their consumers very
personally and provide short, compelling videos,
introducing themselves, products, events, etc.
• The reach is considerable when videos spread virally Nielson/NetRatings, US only, February 2010 and
through email, websites, other media platforms YouTube.com
Courtesy of Quantcast.com
60.
61.
62. Social Media is not free.
You pay for it...
in time, energy and effort.
69. Set the Proper Tone
Content
Conversation
Correspondence
27
70. • Social networking site that acts as a news feed
limited to 140 charcters Age % of Users
13 - 17 12%
• 190 million Twitter members sending 65 million 18 - 34
35 - 49
44%
25%
tweets per day 50+ 15%
• 29% of users earn $100k or more per year Gender % of Users
Male 46%
• Twitter can be used to provide short messages Female 54%
about industry trends and new pension and
financial regs.
Courtesy of Quantcast.com
76. When it comes to Marketing...
Twitter Destroys Facebook
Facebook makes up 78% of all social media traffic.
Twitter only makes up 5%.
Despite the market Researchers found that
share, a study by Social Facebook’s shared links
Twist says using Twitter average only 3 clicks, while
for marketing is the Twitter’s embedded tweets
better bet. generate 19.
77. Users Have Changed in 2010
•21% of Twitter users now follow more than 100 people
— that’s up from 7% last year — and 16% now have
more than 100 followers
•Twitter users in 2010 were much more likely to provide a
bio (69%), detailed name (73%), location (82%) and
website URL (44%) as part of their public profiles. All of
those percentages are more than double what they were in
2009.
•80.6% of Twitter users have made fewer than 500
tweets, which likely points to the relative newbie status of
the average Twitter user.
84. Viral Brand Awareness
• You Don’t Own Your Brand
–They own your brand
• Who are they???
–Customers
–Users
–Lovers
–Haters
–Competitors
–The People of Earth
95. • Over 80 million registered users and 1.7 million visits Age % of
to the site per day
13 - 17 2%
• A virtual business card rolodex. With all of your 18 - 34 26%
contacts on one page you can connect with past, 35 - 49 38%
present, and future clients and suppliers very easily 50+ 33%
• Is unmatched with any other social networking site in
connecting businesses or professionals to one another Gender % of Users
Male 48%
• More than 76% of users are college educated with Female 52%
70% of it’s users earning $60k or more per year
• LinkedIn can be utilized for referrals or to build
creditability
Courtesy of Quantcast.com
96. If You Are Not
You Might Just Be Locked Out!!!
102. Corporate Blog
• Provides steady stream of anticipated new content to your target audience
• Creates an interactive, live personality to the company, not just a static corporate
feel
• Enables the content to be picked up by blog feeds and consumers, it heightens
awareness of the company
• Creates transparency
• Builds relationships
• Easily incorporated into other platforms
103. Blogs and your Brand
• 81% of online searchers read blogs
– 53% read them weekly
– 70% of the 53% pass the information on to others
• Should you write your own Blog
– Okay if you are transparent
– Absolutely not acceptable if through subterfuge
– Wal-Marting Across America
121. The Way We Connect is
Changing… Really Fast!
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122. How will being social
Benefit Your Organization?
✓Transparency
✓Engagement
✓Collaboration
123. Marketing Without Marketing:
A Brand Hijack Manifesto
Let go of the fallacy that your brand belongs to you. It belongs to the market.
Co-create your brand by collaborating with your customers.
Scrap the focus groups, fire the cool chasers, and hire your audience.
Help your influential & passionate customers spread your brand story.
Be patient. Your brand initiative could take years – or weeks – to take off.
Be flexible. Carefully plan every step, but be totally open to having the story rewritten along the way.
Lose control. Free yourself to seize sudden opportunities that only last for moments.
Resist the paranoid urge for consistency. Embrace the value of being surprising and imperfect.
Respect your community. Draw the line between promotion and advertising.
Let the market hijack your brand!
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