1. 667 West 32nd
Street , Erie PA 16508(814)860-8552 yourautoloan@yahoo.com
James V. Boland
Objective: I am a professional with over 23 years of experience in sales,
management, finance, special finance, marketing and advertising with very strong
communication, leadership and closing skills looking to work for a company that
believes you have to spend money to make money. I will do whatever is asked of
me to help the team to be as successful as possible. All I ask is that the company
advertises aggressively so that everyone has a fair chance at making as much
money as possible which, in turn, will make the company as much money as
possible as well.
Experience
11-2014 – 3-2016 Superior Toyota Scion Erie, PA
Director of Special Finance
 Receive customers from the regular finance office that salespeople are working with in the dealership
that have problem or no credit and cannot get approved through conventional financing, then get them
approved through a subprime lender, close them on payments and collect stipulations required from the
bank.
 Search the inventory to present the vehicle that will make the dealer the highest gross profit margin and
that meets the customer’s needs.
 Take calls from customers that call in on the special finance newspaper ad, our dealership website other
sources of advertising and instruct them to fill out an online credit application.
 Call the customer back once approval is all set up to schedule appointment.
 Once deal is closed, send all bank paperwork and stips into the bank for funding.
 Create new advertising campaigns.
 Call, email and text all internet leads that have filled out an online credit application.
 Keep track of sales made, gross profits and what source brought them into the store.
 Follow up with each customer, ask for referrals and send mailers and Christmas cards to past customers.
 Book out vehicles in inventory to make sure they are ready to be called into the bank when the customers
arrive.
2-2009 – 10-2014 Champion Ford Volvo Erie, PA
Director of Special Finance
 Receive customers from the regular finance office that salespeople are working with in the dealership
that have problem or no credit and cannot get approved through conventional financing, then get them
approved through a subprime lender, close them on payments and collect stipulations required from the
bank.
 Search the inventory to present the vehicle that will make the dealer the highest gross profit margin and
that meets the customer’s needs.
 Take calls from customers that call in on the special finance newspaper ad, our dealership website other
sources of advertising and instruct them to fill out an online credit application.
 Call the customer back once approval is all set up to schedule appointment.
 Once deal is closed, send all bank paperwork and stips into the bank for funding.
 Create new advertising campaigns.
 Call, email and text all internet leads that have filled out an online credit application.
 Keep track of sales made, gross profits and what source brought them into the store.
 Follow up with each customer, ask for referrals and send mailers and Christmas cards to past customers.
 Book out vehicles in inventory to make sure they are ready to be called into the bank when the customers
arrive.

2. 814-860-8552yourautoloan@yahoo.com
James V. Boland
4-2007 – 2-2009 Bob Ferrando Ford Lincoln Mercury Girard, PA
Special Finance
 Contact customers with problem credit or no credit from internet leads via e-mail, phone and mailers.
 Set up financing, inform customers of down payment requirements and bank stipulations and schedule
appointment.
 Help customers select a vehicle, close them on payments, have them sign bank, state and internal
paperwork and send package to the bank for funding.
 Process applications from incoming calls generated from newspaper, television and radio ads and bank
mailer promotions.
 Resolve service issues, provide loaner vehicles and provide accessory information.
 Creative marketing, repeat business and referrals.
12-2006 – 4-2007 Champion Ford Volvo Erie, PA
Special Finance
 Contact customers with problem credit or no credit from internet leads via email, phone and mailers.
 Set up financing, inform customers of down payment requirements and bank stipulations and schedule
appointment.
 Help customers select a vehicle, close them on payments, have them sign bank, state and internal
paperwork and send package to the bank for funding.
 Process applications from incoming calls generated from newspaper, television and radio ads and bank
mailer promotions.
 Resolve service issues, provide loaner vehicles and provide accessory information.
 Creative marketing, repeat business and referrals.
11-2004 – 12-2006 New Motors Erie, PA
Sales Professional
 Greet customers on the lot, ask them questions about their wants and needs and show them the features
and benefits of the vehicles that best match what they are looking for.
 Take customers for test drives to make sure the vehicle is the one they want to take home with them.
 Help customers fill out credit applications and close customers on sale price and payment.
 Go over delivery paperwork, owner books and service information.
 Prospecting, marketing, follow up, repeat business and referrals.
4-2000 – 11-2004 Cycle City Of Erie Erie, PA
Sales Manager
 Provide motivational meetings and set sales goals for sales department.
 Search inventory on data base for sales professionals to find correct motorcycle, ATV, watercraft or dirt
bike for customer.
 Calculate sale price, freight, handling, tax, state fees and payments, (if customer was financing), for sales
professional to present to customer and close customers as needed.
 Locate and set up transportation for units from other dealerships for customers and organize units to be
shipped all over the country from internet sales.
 Keep track of inventory to ensure oldest units sold first, create advertisements for newspaper, create a
marketing plan to meet monthly sales quotas and a bonus structure to motivate sales professionals.

3. 814-860-8552yourautoloan@yahoo.com
James V. Boland
1-1996 – 4-2000 Gary Miller Chrysler Erie, PA
Sales Professional
 Walked inventory daily to know what vehicles were in stock when customers arrived.
 Studied product knowledge, sales skills and closes daily.
 Made follow up phone calls, sent emails and sent mailers to hot prospects daily.
 Greeted customers with a handshake and a smile and asked if they are here for the big sale, then found out
what they were looking for.
 Gave them a 5 star walk around while building rapport.
 Took them for a test drive while pushing hot buttons and giving additional features and benefits.
 Devalued the trade in.
 Trial closed to make sure we were on the correct vehicle.
 Closed the sale.
 Followed up with every customer and asked for referrals.
 Called orphan customer lists and service customer lists whenever possible.
Education
8/1988 – 9/1992 Graduated from McDowell High School Erie, PA
Certifications
 Pennsylvania State Sales License
 Grant Cardone sales seminar for sales and closing skills
 Zig Ziglar sales program for sales and closing skills
Volunteer and Community Service
 Volunteering and fundraising for the Erie City Mission
 Marketing and fundraising for Vangard Medical Missions
 Marketing and fundraising for the American Red Cross
References
References are available on request.