2. Table of Contents
•
TES Overview
•
Our Raving Fans
•
TES Thought Leadership, Knowledge Sharing, & Training
•
Administrative Overview
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3. TES Overview: Timeline
•
1993 - Thermal Environmental Systems, Inc. was founded by Larry Thomas
• Out of his Lakewood duplex
• Primary market focus was design/build contracting
•
1995 - Steve Chase joined the company
•
1999 - TES leased a commercial property on Detroit Road
•
2001 - Adopted the name TES (Thermal Environmental Systems)
•
2006 - Moved to present location
•
2008 - Began the expansion into the training area
•
2014 - TES rebrands – introduces new logo, TES National Brands, and website
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4. TES Overview: Core Values
Responsive
• Communicates important
information
• Acts with a sense of urgency
• Acknowledges the customer
immediately
• Prioritizes appropriately
• Stays on task
• Personally accepts responsibility
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Integrity
• Delivers on commitments
• Assumes responsibility for
mistakes
• Reliable and trustworthy
• Demonstrates high standards of
ethical conduct
• Protects confidential information
• Shows consistency between words
and actions
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5. TES Overview: Core Values (cont.)
Customer Service
• Treats customers with courtesy
and concern
• Anticipates customer needs and
wants
• Initiates action and response to
customer inquires
• Always delivers on customer
commitments
Teamwork & Collaboration
• Creates strong working
relationships
• Respects the expertise of others
• Works for the best solution
rather than their own
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Quality Orientation
• Produces a work product that
is 100% accurate and appropriate
• Seeks assistance from subject
matter experts
• Actively thinks in terms of
repeatability
• Establishes and maintains a
consistent method for staying
organized
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8. Our Raving Fans
Our goal is for all Clients of TES Engineering to be Raving Fans.
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9. TES Thought Leadership, Knowledge
Sharing & Training
•
Building Knowledge Monthly Newsletter
•
Building Knowledge Blog for Industry Professionals
•
Internal Training
• Weekly Lunch and Learns
• Weekly Mechanical & Electric Breakfast Clubs
• TES Academy Digital Learning Environment
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10. TES Office Basics
•
Office Hours are 8:30AM-5:30PM
• Our main telephone number is 440-871-2410
• Steve Chase will set-up your alarm code and provide you with an office key
• You can work in the office at an earlier or later time, but it is expected you will be present
in the office between 8:30AM-5:30PM
•
Parking is permitted on the sides of the building or in the back
• There is one reserved spot for the tenant in the back where you may not park; it is clearly
labeled
•
TES Recyles
• Print in black & white, double-sided unless needed otherwise
• All waste receptacles are recyclable; no food items are permitted
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11. TES Office Basics (cont.)
Email signatures are required and are not permitted to
be altered in any way without permission
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12. Outlook Folder Structure
•
All client or business related
e-mails should be filed in
Outlook public folders
•
Do not duplicate filed
e-mails
•
If several people are copied
on the same e-mail it is the
responsibility of the first
person listed to file it in
the client folder
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14. Basic Folder Structure
•
All drives on the network are shared, with the exception of the U
drive.
• The U Drive is where you keep your personal documents. If it is client
or TES related it should NOT go into your U drive
•
The most common drives you will use are the Client (G:) and TES
(T:) drives
• All client folders are sorted first by raving fan. For example, Simon
Property Group is our raving fan, our major account, but most of the
work we do is with the individual malls. Therefore, in order to find the
work we’ve done with a particular mall, such as Solomon Pond, we
must first look for the raving fan folder, Simon. Furthermore, we’ve
done several jobs for Simon at Solomon Pond. Further drilling into the
folder structure would show you all of the project folders.
•
These drives are backed up daily. It is crucial to ensure we are
only backing up what is needed.
• Delete several draft versions of the same document
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15. TES Holidays
•
TES observes seven holidays each year:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day
•
TES employees also receive one Floating Holiday to be
used on:
• Christmas Eve or New Year’s Eve; or
• ½ day on Christmas Eve and ½ day on New Year’s Eve
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16. TES Intranet
•
TES Intranet Schedule
• Updated daily with current
project statuses
• Discussed during the Huddles
•
Lists
• Training , Travel and Vacation
Calendars
• Phone List
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17. Human Resources Overview
•
Where Can I Find TES Policy and Procedure?
• TES Intranet >Libraries > Shared Documents > TES Employee Guide
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18. Recurring Meetings/Training
Group Huddle
Lunch and Learn
• Daily; 10-10:15AM
• Every Monday; 12PM
• Discuss the project schedule
on the TES Intranet homepage
• Lunch provided
• Each employee briefly discusses
their daily workload and current
project status
• General Announcements are made
• Good news related to TES work
• Attendance is highly
recommended
• In-house/Third-party vendors
present on topics relevant to TES
Mechanical and Electrical Breakfast
Clubs
• Every Wednesday, 8AM
• Breakfast provided
• Attendance for your discipline is
highly recommended
• 15-30 minute discussions
discipline-specific
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19. Timesheets & Expense Reports AJERA
•
Ajera is the TES Accounting system
•
Time entry should be entered into the system daily
•
Timesheets MUST be submitted no later than Noon on Mondays for the previous
week.
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21. TES Project Scheduling
Monday: PM
Meeting Held and
Revisions Made; a
Final Schedule is
Issued to the
Office
Thursday: PM
Input Forms
Returned and
Draft of Schedule
Sent to PMs for
Revisions
Friday: Revisions
Made to the
Schedule and a
Tentative Schedule
is Issued to the
Office
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