Jennifer De Moei has experience as a manager at Minuti Coffee in Houston, Texas from May 2016 to present, where she is responsible for maintaining sales and profits and managing a staff of 15. She has also worked as a field researcher in Utrecht, Netherlands from April 2013 to September 2014, where she performed market research projects including surveys, data collection and analysis, and customer recruitment. Jennifer is multilingual, proficient in English, Dutch, German and has a beginning knowledge of French. She has experience with various software programs including Microsoft Office, email and internet browsers, and is familiar with common hardware such as laptops, phones, printers, and other devices.
1. Jennifer De Moei
Houston, Texas 77082
(512) 701-1662
jemode1994@gmail.com
Multilingual Language:
English,Dutch,German, Beginning French
Minuti Coffee
5/2016- current
Manager - Responsible for maintaining sales and profits,as well as managing a staffof fifteen.
Keyholder - Responsible for closing and opening the store
Accomplishments: Managed the operations ofa coffee shop including preparing orders,training staff,budget management,
maintaining records,and addressing customer concerns.Multitask barista role with full managementresponsibilities.Featured on Yelp
for bestcustomer service.
Management: Responsible for all aspects ofstore performance by providing a enjoyable experience for customers.Develop and
motivate my team,whilstensuring staffadheres to companypolicies and procedures.Monitor and review store performance on a
regular daily, weekly and monthly basis. Screen and interview job applicants. Recognize and reward good staff performance.
Training: Train new baristas in all processes and recipes. Educated team in the shop accounting system to key associates and
ensured their understanding ofaccounting measures and practices.
Marketing/Sales: Worked with the shop owner to set annual goals and marketing plans. Ensured compliance with all local,state,and
federal regulations. Managing sales volume and making corrections
Inventory: Supervised the ordering of product, inventory control,and merchandising. Monitoring productavailabilitylevels throughout
the day and replenish stocks to ensure 100% availability.
Cash Handling: Perform cash handling and cash register functions in an accurate and consistentmanner ensuring thatall monies are
accounted for with proper receipts and inventory logs.Maintain customer accounts,monitoring to ensure promptand timelypayment.
Safety: Maintain a clean, organized and prepared store environment,adhering to all health, safety and sanitation guidelines.
Customer Service: Administer positive,enthusiastic customer service.Assistwith customer concerns on a daily basis.
Utrecht
April 2013 - September 2014
Field Researcher
Accomplishments: Ability to work independentlywith a keen focus on driving execution of secondaryand primary research projects.
Increased customer base by50% in 6 months by assisting the marketing team in carrying out marketresearch-based activities
Data collection and interpretation: Perormed regular surveys and facilitated collection of data. Maintained all data as per
managementpolicies and procedures. Ability to maintain evaluate,and verify accurate records of all research data.. Analytical and
logical mind aimed atinterpreting pertinentmarketdata and making actionable recommendations. Ensured compliance to organization
performance standards. Skilled in the use of spreadsheetand/or database applications in the compilation ofresearch data
Customer Interaction: Skilled in identifying and recruiting marketresearch subjects.Highestdailyaverage 700 people.Administer
positive,enthusiastic customer service.
Communication: Ability to communicate effectively in person, orally and in writing.
2. Software Summary:
OS: Windows XP, Windows 7, 8, 10 Professional.Recentexperience with Windows 10
Office/Email: Microsoft Office 2013, Office 365:Word, Excel, PowerPoint, and Outlook. IE 11, Google Chrome,Firefox, FTP
Devices: IPad, IPhone, Hotspots,Mifi, Mobile Creditcard apps and purchasing devices.
Hardware Summary:
Hardware:Dell, HP, Laptops, Mac book and Mac peripherals,iPhone,AppleTV, HDD, RAM, USB, WiFi, Flash Drives,External HDD,
Routers,Dual Monitors,HDMI, DVI, Analog, Scanners, Digital cameras,HDTVcameras and web cameras. Lync Camera 360,
Mitsubishi Projectors,touchscreens, Polycom cameras,WiFi.iPhone,Android, Windows Phone,Blackberry, iPad, Cisco IP Phones.
Ricoh,Lexmark, and HP Laser Jet Printers and Fax Machines.
Education:
HAVO - hoger algemeen voortgezet onderwijs
Rembrandt College – Veenendaal, Netherlands
Associates Degree in General Studios 2014