1. Jasleen

2.  It is the hierarchical arrangement of lines of
authority, communications, rights and duties of an
organization.
 Organizational structure determines how the
roles, power and responsibilities are assigned,
controlled, and coordinated, and how
information flows between the different levels of
management.

3.  A structure depends on the organization's objectives and
strategy.
 In a centralized structure, the top layer of management
has most of the decision making power and has tight
control over departments and divisions.
 In a decentralized structure, the decision making power
is distributed and the departments and divisions may
have different degrees of independence.
 An organizational chart illustrates the organizational
structure.

5.  The Himachal Road Transport Corporation.
 It
is the state owned road transport operator in
Himachal Pradesh.
 Providing people of Himachal Pradesh a best
Transport facility.
 Bus remains the sole mode of passenger
transportation in the state.

6.  Himachal was formed as a "C" class State by merger of 33
hilly States of North-Western Himalayas on 15 April, 1948.
 At the time, there were a few private transport operators and
private single bus operators operating buses in Himachal
 Himachal Govt. Transport came into existence on July, 1949
 During the year 1958, a Corporation, "Mandi-Kullu Road
Transport Corporation" was floated jointly by the Govt. of
Punjab.
 On 02.10.1974, Himachal Govt. Transport was merged with
Mandi-Kullu Road Transport Corporation and was renamed
what even today is known as Himachal Road Transport
Corporation.

8.  OrdinaryBuses
 High-Tech Buses
 Deluxe Buses
 Luxury Coach Air Conditioned
Buses(Volvo)

9. Ordinary Bus
Volvo
Deluxe
Semi-Deluxe

10. 1. Group Discount Scheme.
A group of 10 or more passengers is allowed a discount in fare @
10%.
2. Smart Card Scheme.
HRTC has introduced "SMART CARD". Under this scheme, a smart
card holder is allowed 10% concession in fare for travelling in HRTC
buses. The senior citizen as a special gesture is allowed 20%
concession in fare. The general public can purchase the smart card
against a payment of Rs. 50/- having its validity for one year.
3. Yellow Card Scheme.
Under this scheme, the card holder is allowed 20% discount in fare
within the radius of 40 kms from place of issue of yellow card or
place opted by him. Yellow Card can be purchased against a
payment of Rs. 50/- having its validity for one year.
4. Free travel to Handicapped, Media Persons/ MLAs/ MPs/ EX-
MLAs/ EX-MPs and Social Workers, War Widows & Gallantry Award
Winners, Padam Shree Awardees, Freedom Fighters.

13.  Himachal Road Transport Corporation has a three tier
structure.
 Himachal Road Transport Corporation is head by a Board of
Directors with Transport Minister as the Chairman.
 Managing Director is the Chief Executive of the Corporation.
 The Corporate Office at Shimla controls 4 Divisional Offices
located at Shimla, Mandi, Hamirpur and Dharamshala.
 These 4 Divisions controls 23 Regional Offices (Depots)
under them.

14.  At the Corporate Office, the Managing Director is assisted by
Chief General Manager, Financial Advisor & Chief Accounts
Officer, and General Manager (Admin.).
 The corporate office has different Sections as :-
SECTIONS OFFICER INCHARGE
1. Administration (HRD) G.M.(Admn.)/R.M.(Admn.)
2. Accounts (Banking, Budget, F.A. & C.A.O./ D.C.(F&A)
Pension, Fund & Audit)
3. Traffic D.M.(Traffic) /
R.M. (Traffic)
4. Legal & Labor D.D.M. (L & L)
5. Works/Building D.M.(Tech.)/ D.D.M(Tech.)
6. Central Purchase Agency (Store) D.D.M.(Tech.)/ R.M. (Store)
7. Establishment & Accounts (HQ) R.M. (Hqr.)
8. Computer/Inspection/Statistics D.M.(IT)/Computer
Programmer

15.  Four Divisional Office at Shimla, Hamirpur, Mandi and
Dharamshala are headed by Divisional Manager
respectively.
 Divisional Offices is an important channel between the
Corporate Office and the Regional Offices.
 Divisional Managers are assisted by the
Manager (Tech.), Regional Manager (Traffic), Regional
Manager(Enquiry) and Asstt. Controller .

16.  The Regional unit (depot) in any transport undertaking is
the key operating unit.
 In Himachal Road Transport Corporation, 23 Regions are
functioning under 4 Divisions, Each region is headed by
a Regional Manager.
 These Regional Managers are assisted by Works
Manager, Traffic Manager, Superintendent, Inspectorate
Staff, Sr. Store Keeper, Store Keepers for the smooth
functioning in terms of operational, technical,
administrative and inventory management activities.

17.  Apart from above Divisional Offices/Regional Offices, HRTC
has its four Divisional Workshops located at Taradevi,
Parwanoo, Mandi & Jassur.
 These four Divisional Workshops undertake the major repair
work of buses of Units falling under the respective division.
 Besides major repair work, except Divisional Workshop
Taradevi, all Divisional Workshops are undertaking the work of
fabrication/ re-fabrication of HRTC Ordinary and Semi Deluxe
buses. These workshops are headed by a Technical Officer
namely Manager (Tech.) or D.D.M.(Tech.) or D.M. (Tech.).

19.  Overloading
 Language Barriers
 Condition of Buses
 Delays
 Behavior of Bus Drivers and Conductors
 Diesel Subsidy

20.  Unchecked overloading in buses are not only
causing inconvenience to the passengers but
also threatening their lives, as people are
forced to travel atop public transport vehicles.
 The traffic police in the cities and other
departments working to improve the public
transport system claimed to have brought
several changes in the overall functioning of
the transport system, but passengers are still
upset on being annoyed while commuting.

21.  Mostly students commute on the rooftops of
buses due to the lukewarm attitude of the
traffic police, adding that despite deployment
of traffic wardens on different roads of the
cities, overloading and travelling of students
on rooftops continues. When contacted, bus
drivers claimed that this was the responsibilit
of parents to arrange for the transport of
students, as most of them come to the capita
from suburbs.

23.  When people leave their homes they want to reach
their destinations as early as possible. So they just
rush into the buses coming their way. Thus it is
people also who are responsible for overloading.
Drivers take advantage of this and earn money out
of it. Traffic police is corrupt as it doesn’t keep a
vigil on drivers indulging in overloading.
 So, it is the responsibility of traffic police to tackle
overloading in passenger buses. If they remain
vigilant and impose fine on erring drivers for
overloading the menace can be curbed to a great
extent.

24.  Communication is about giving and receiving
messages. It is something we do every day ,
so how we communicate is very important.
 The HRTC workers are locals who are not
educated enough. They use their local
language to communicate with passengers.
Most of the passengers don’t understand
these. So, it is quite difficult for them to
understand each other.
 This problem affects the tourists also.

25.  Himachal Road Transport buses playing with the lives
of passengers as the bus conductors not carrying first
aid boxes with them. In case of any minor accident in
buses with passengers no immediate Health Services
can be provided to the passengers.
 The buses in rural parts of the state are not in good
condition and most of them are out dated buses with
broken window panes which commonly injuring
passengers when got jumps.
 Seats sre all torn,bumpy and in bad condition. No fans
work.
 Buses are really dirty and cleaned once in a month and
that also is very rare.

26.  The condition of the so-called luxury buses on
the other hand would require another section
to highlight the situation. Consumers prefer to
travel by these buses for the comfort which
they are supposed to offer – the loops to
dispense water bottles are falling off, curtains
too are falling off, a TV monitor is stacked in
front, but hardly ever it has been turned on.
 These issues certainly spell out a
discourteous imagery.

27. Sales
4 2
38 Outdated Buses
High-Tech Buses
56 Deluxe Buses
Luxury Coach Air
Condition Buses

28.  Thirty-four people, including eight women, died when a Himachal
Pradesh Transport Corporation (HRTC) bus rolled down a 1,000-
foot-deep gorge on late Monday evening at Malli village near
Ashapuri, around 40 kilometre from Kangra. Five others, including
two women and a child, were seriously injured in the mishap.
Informing about the preliminary cause of accident, Bharti said some
technical snag was the main reason as the survivors told that the
driver had problem with his seat.
 "According to the survivors, the driver's seat was sliding back and he
had once stop the bus to adjust his seat minutes before the
accident," said KR Bharti, Kangra deputy commissioner, adding that
the driver was even reluctant to take it further, however, as it was the
last bus to the area, people insisted him to go on. A survivor told the
police that the bus suddenly started moving back on the steep road
and rolled down the gorge.
-HINDUSTAN
TIMES

30.  One of the main problems of HRTC buses
is their irregular timing. The buses are
generally late. The drivers don’t even take
responsibility for such delays. Due to poor
conditions of the buses and poor
maintenance, they break down during
journeys, resulting in more delays.

31. Someone writes:
“On 12th April, 2010, I was supposed to travel from Shimla to Delhi via the
AC deluxe bus that leaves at 10:30 in the morning and an advanced booking
for the same was done the previous day. I reached around quarter to ten at
the Shimla main bus stand (thanks to the growing traffic snarls in
Shimla, which is in a way a blessing in disguise as it makes people move to
their destinations earlier than the stipulated time, thus instilling the habit of
punctuality) to board the bus for Delhi. It had been around 10.20 am and the
bus was not visible. So, I approached enquiry counter number 9, where the
clerk asked me to proceed to counter number 3. At this counter the dealing
person simply said that the bus would not be plying to Delhi as it had broken
down somewhere. He further asked me to give my ticket to him and avail the
refund. Questions arise-
*Why was there no prior announcement made for the passengers to let
them know that the bus will not be plying to Delhi?
* Why was there no alternative arrangement in the form of another bus?
(as a back-up) to which the person at the counter simply replied that there
was a luxury bus at 11.15 am for Delhi.”
 It sets one wondering that in cases where one cannot postpone travel
plans, HRTC should make alternative arrangements and have their back-
ups ready in form of other buses or at least inform the passengers about the
actual position so that they can make their own arrangements.

32.  Many complaints have been done by the
passengers over the rude and inappropriate
behavior of the bus drivers and conductors.
They don’t talk properly with
passengers, don’t give tickets, skip some bus
stops and sometimes manhandle others.
When asked something, they say
inappropriate words and argue . Often, they
are drunk while on duty. Even they charge
extra and distribute it among themselves.
This is totally UNACCEPTABLE!!

33.  Taking a lesson from Delhi incident, the
regional transport office (RTO) of every
district in the state has been asked to
direct private bus and minibus owners to
ensure that the drivers and conductors
wear the identity cards while on duty.

34. As we all know that the Govt. has removed
the subsidy from diesel. Diesel has
become expensive. To compensate that
there has been hike in prices of tickets of
night buses. But it has in turn resulted in
more losses. People now prefer to travel
by other buses at night.

35.  Introduction of new bus routes for
movement.
 Implementation and enforcement of
effective bus lanes on all major roads.
 Separate public transport for working
women during evening hours.
 Provision of more buses with easy access
facilities for people with disabilities.
 Introduction of a real-time bus operational
management system.