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SXSW	
  2013	
  
Key	
  Notes	
  
	
  
3	
  April	
  2013	
  
	
  
	
  
James Quinlan
Director of Social Media
DDB Group Sydney
@JayJayQuinlan
Hello.
All of these are OK tonight
Twee7ng,	
  Memeing,	
  Facebooking,	
  
Instagramming,	
  Angry	
  Birdsing,	
  Blogging,	
  
Foursquaring,	
  Pinteres7ng,	
  Vineing,	
  
MySpaceing,	
  Planking,	
  Spo7fying,	
  Airbnbing,	
  
Linkeding,	
  Flickring,	
  Yelping,	
  Pathing,	
  
Tripadvisoring,	
  YouTubeing,	
  Harlem	
  Shaking	
  
and	
  Hadoukening.	
  
I, Q
Graduated	
  with	
  three	
  
university	
  degrees,	
  went	
  into	
  
the	
  law.	
  
Went	
  into	
  adver7sing,	
  became	
  
Ac7ng	
  Planning	
  Director	
  on	
  
Telstra.	
  
DDB’s	
  first	
  ever	
  Director	
  of	
  
Social	
  Media,	
  responsible	
  for	
  
social	
  intelligence,	
  community	
  
management	
  and	
  social	
  
strategy.	
  
SXSW 2013
Video	
  
Source:	
  Idnworld.com	
  
SXSW 2013
Source:	
  theonion.com	
  
SXSW 2013
This	
  presenta7on	
  examines	
  the	
  five	
  key	
  macro	
  trends	
  and	
  10	
  sub-­‐trends	
  coming	
  out	
  of	
  SXSW	
  2013	
  –	
  note	
  
that	
  these	
  should	
  not	
  be	
  seen	
  as	
  independent,	
  but	
  become	
  more	
  powerful	
  when	
  combined.	
  
Agenda
Macro	
  Trend 	
   	
  Sub-­‐Trends	
  
“Be$er	
  Together” 	
   	
  The	
  rise	
  of	
  the	
  cyborgs	
  	
  
	
   	
   	
  Cross	
  category	
  collabora7on	
  
“Anything	
  Anywhere	
  Any2me” 	
  Mobility	
  is	
  the	
  new	
  black	
  
	
   	
   	
   	
  Context	
  is	
  king	
  
“Business	
  at	
  the	
  speed	
  of	
  social” 	
  Warts	
  and	
  all	
  
	
   	
   	
   	
  The	
  sharing	
  economy	
  
“Be	
  a	
  fan	
  of	
  your	
  fans” 	
   	
  Deepen	
  the	
  rela7onship	
  
	
   	
   	
   	
  Extend	
  the	
  rela7onship	
  
“From	
  social	
  to	
  real	
  world” 	
  From	
  crowd	
  sourced	
  to	
  co-­‐developed	
  	
  	
  
	
   	
   	
   	
  The	
  maker	
  movement	
  
Macrotrend 1
“Be$er	
  Together”	
  	
  
It’s	
  great	
  when	
  we’re	
  together.	
  In	
  fact	
  whether	
  you’re	
  a	
  brand	
  or	
  a	
  piece	
  of	
  
technology	
  nothing	
  exists	
  in	
  isola2on,	
  so	
  it’s	
  much	
  be$er	
  to	
  advance	
  by	
  
working	
  together.	
  
	
  
Sub-­‐trends	
  	
  
	
  
•  The	
  rise	
  of	
  the	
  cyborgs	
  	
  
•  Cross	
  category	
  collabora7on	
  
The rise of the cyborgs
SXSW	
  has	
  typically	
  been	
  the	
  launchpad	
  (or	
  at	
  least	
  the	
  breakthrough	
  moment)	
  for	
  soware	
  
programs,	
  including	
  both	
  Twi]er	
  and	
  Foursquare.	
  This	
  year	
  was	
  different	
  as	
  we	
  saw	
  a	
  very	
  
strong	
  focus	
  on	
  hardware,	
  in	
  par7cular	
  –	
  and	
  building	
  on	
  last	
  year’s	
  standout	
  (the	
  Nike	
  
Fuelband)	
  –	
  wearable	
  technology	
  that	
  records,	
  augments	
  and	
  enhances	
  everyday	
  life.	
  	
  
The rise of the cyborgs
Designed	
  to	
  be	
  there	
  when	
  you	
  want	
  it	
  (and	
  out	
  of	
  the	
  way	
  when	
  you	
  don’t	
  want	
  it)	
  the	
  standout	
  piece	
  of	
  
hardware	
  was	
  Google	
  Glass	
  –	
  Internet	
  connected	
  eyewear	
  that	
  integrates	
  the	
  real	
  world	
  with	
  Google’s	
  index	
  
of	
  everything.	
  Look	
  out	
  for	
  app	
  integra7on	
  (such	
  as	
  that	
  from	
  the	
  New	
  York	
  Times	
  (above))	
  and	
  a	
  whole	
  new	
  
defini7on	
  of	
  “Google	
  Streetview”.	
  	
  	
  
Source:	
  h]p://abcnews.go.com	
  Source:	
  thewebpitch.com	
  
The rise of the cyborgs
Previously	
  the	
  stuff	
  of	
  spy	
  novels,	
  Memoto	
  showcased	
  its	
  life	
  blogging	
  camera	
  –	
  a	
  GPS-­‐equipped	
  device	
  
which	
  users	
  wear	
  and	
  which	
  automa7cally	
  takes	
  a	
  5MB	
  picture	
  every	
  30	
  seconds.	
  Worried	
  about	
  sor7ng	
  
through	
  literally	
  thousands	
  of	
  shots?	
  Fret	
  ye	
  not,	
  a	
  subscrip7on-­‐based	
  photo-­‐storage	
  service	
  creates	
  a	
  photo	
  
7meline	
  and	
  even	
  picks	
  the	
  best	
  shot	
  from	
  any	
  moment.	
  
Source:	
  digitaltrends.com	
  
The rise of the cyborgs
Razorfish	
  created	
  a	
  rideshare	
  program	
  with	
  a	
  fleet	
  of	
  20	
  bikes,	
  each	
  of	
  which	
  carried	
  GPS	
  
transponders	
  (so	
  that	
  people	
  could	
  track	
  them	
  down)	
  and	
  Tweeted	
  with	
  its	
  own	
  handle	
  and	
  
personality.	
  
Source:	
  thefutureofads.com	
  
The rise of the cyborgs
Source:	
  thefutureofads.com	
  
How	
  long	
  is	
  your	
  innova7on	
  7meline?	
  Probably	
  too	
  long	
  for	
  today’s	
  market	
  
	
  
Open,	
  collabora7ve	
  teamwork	
  can	
  speed	
  up	
  innova7on.	
  Think	
  beyond	
  the	
  cross	
  promo7on	
  
to	
  true	
  collabora7on,	
  with	
  brands	
  (and	
  more	
  than	
  a	
  few	
  crowd	
  sourced	
  people)	
  all	
  bringing	
  
the	
  best	
  they’ve	
  got	
  to	
  offer	
  for	
  the	
  benefit	
  of	
  all.	
  
Cross category collaboration
Cross category collaboration
Source:	
  sneakhype.com	
  
Google,	
  Adidas,	
  72andSunny	
  and	
  YesYesNo	
  worked	
  together	
  to	
  produce	
  talking	
  shoes.	
  Using	
  an	
  
accelerometer,	
  gyro	
  and	
  pressure	
  sensor	
  to	
  analyse	
  the	
  wearer’s	
  movements,	
  these	
  kicks	
  have	
  250	
  phrases	
  
that	
  they	
  can	
  say	
  to	
  their	
  owner,	
  and	
  their	
  owner’s	
  social	
  network.	
  	
  
Cross category collaboration
Source:	
  youtube.com/user/iNTeresssss	
  
Cross category collaboration
Source:	
  forge.localmotors.com	
  
Local	
  Motors	
  is	
  an	
  open	
  source	
  car	
  design	
  firm	
  that	
  produces	
  small	
  runs	
  of	
  crowd-­‐designed	
  automobiles	
  and	
  
has	
  worked	
  with	
  companies	
  such	
  as	
  Domino’s	
  and	
  Shell	
  to	
  produce	
  hyper-­‐specialised	
  products	
  that	
  would	
  
be	
  otherwise	
  unavailable.	
  
Macrotrend 2
“Anything	
  Anywhere	
  Any2me”	
  	
  
We	
  dis2nguish	
  between	
  channels	
  and	
  plaHorms	
  –	
  the	
  people	
  whom	
  we	
  serve	
  
or	
  sell	
  to	
  don’t,	
  they	
  just	
  want	
  everything	
  now,	
  regardless	
  of	
  2me	
  and	
  place.	
  
	
  
Sub-­‐trends	
  	
  
	
  
•  Mobility	
  is	
  the	
  new	
  black	
  
•  Context	
  is	
  king	
  
Mobility is the new black
People	
  are	
  increasingly	
  untethered	
  from	
  the	
  desktop,	
  the	
  couch	
  and	
  the	
  home,	
  making	
  our	
  
rela7onship	
  with	
  technology	
  closer	
  and	
  more	
  in7mate	
  than	
  ever	
  before	
  (as	
  men7oned	
  
previously	
  it’s	
  even	
  turning	
  us	
  into	
  cyborgs).	
  	
  
	
  
However	
  with	
  a	
  customer	
  base	
  more	
  omni-­‐channel	
  than	
  we	
  are	
  (including	
  instore	
  as	
  well),	
  
how	
  best	
  to	
  keep	
  them	
  happy	
  and	
  coming	
  back	
  for	
  more?	
  
Mobility is the new black
Source:	
  even7fier.co	
  
This	
  ain’t	
  no	
  ordinary	
  s7cker	
  (or	
  QR	
  code	
  for	
  that	
  
ma]er),	
  it’s	
  a	
  Samsung	
  TecTile	
  –	
  a	
  
reprogrammable	
  NFC	
  chip	
  which	
  can	
  be	
  used	
  to	
  
trigger	
  any	
  number	
  of	
  tasks	
  “in	
  the	
  real	
  world”	
  
including	
  display	
  your	
  business	
  card	
  on	
  someone	
  
else's	
  screen,	
  place	
  a	
  call,	
  launch	
  an	
  app,	
  open	
  a	
  
URL,	
  "like"	
  something	
  on	
  Facebook,	
  or	
  check	
  in	
  to	
  
a	
  place	
  on	
  Foursquare.	
  
Mobility is the new black
Source:	
  geoawesomeness.com	
  	
  
Meijer	
  uses	
  sensors	
  in	
  its	
  stores	
  to	
  offer	
  customised	
  informa7on	
  and	
  coupons	
  via	
  mobile	
  phone,	
  
while	
  customers	
  who	
  prepare	
  shopping	
  lists	
  online	
  can	
  open	
  up	
  app	
  inside	
  the	
  store	
  and	
  it	
  will	
  
orders	
  their	
  list	
  based	
  on	
  their	
  loca7on	
  in	
  the	
  aisles	
  as	
  well	
  as	
  displaying	
  offers	
  and	
  coupons.	
  
Context is king
In	
  a	
  world	
  filled	
  with	
  mul7ple	
  planorms,	
  devices	
  and	
  content	
  compe7ng	
  for	
  a]en7on,	
  it’s	
  
cri7cal	
  to	
  find	
  where	
  people	
  are	
  and	
  what	
  they’re	
  doing	
  and	
  then	
  engage	
  them	
  in	
  a	
  manner	
  
that	
  is	
  most	
  relevant.	
  Uncover	
  this	
  and	
  you	
  have	
  access	
  to	
  both	
  immediacy	
  and	
  the	
  ability	
  to	
  
talk	
  meaningfully	
  to	
  a	
  very	
  specific	
  group	
  of	
  people.	
  
	
  
The	
  importance	
  of	
  “Right	
  message,	
  right	
  place,	
  right	
  7me”	
  has	
  never	
  been	
  greater.	
  	
  
Context is king
Sources:	
  badgeunlock.com,	
  pcholic.blogspot.com,	
  foursquareaddict.info	
  	
  
As	
  we	
  carry	
  more	
  technology	
  with	
  us	
  and	
  as	
  it	
  integrates	
  with	
  more	
  things	
  that	
  we	
  do	
  loca7on	
  is	
  
more	
  important	
  than	
  ever	
  before,	
  and	
  we’re	
  going	
  to	
  use	
  it	
  more	
  meaningfully	
  than	
  just	
  
collec7ng	
  badges.	
  From	
  our	
  current	
  passive/what	
  you’ve	
  done	
  context	
  (check	
  ins	
  for	
  social	
  
status	
  or	
  badges)	
  we’re	
  moving	
  towards	
  ac7ve/what	
  you	
  can	
  do	
  (contextual	
  informa7on	
  such	
  as	
  
points	
  of	
  informa7on	
  and	
  things	
  that	
  you	
  can	
  join	
  in	
  or	
  avoid).	
  	
  
Macrotrend 3
“Business	
  at	
  the	
  speed	
  of	
  social”	
  	
  
As	
  well	
  as	
  wan2ng	
  to	
  engage	
  with	
  brands	
  in	
  more	
  places	
  than	
  ever	
  before,	
  
people	
  increasingly	
  want	
  to	
  know	
  everything	
  about	
  the	
  brands	
  that	
  they	
  deal	
  
with.	
  Looking	
  for	
  transparency	
  –	
  and	
  the	
  opinions	
  about	
  the	
  brand	
  from	
  
someone	
  other	
  than	
  the	
  brand	
  itself	
  –	
  if	
  people	
  can’t	
  find	
  what	
  they	
  want	
  to	
  
buy	
  then	
  they	
  might	
  just	
  rent	
  it	
  from	
  someone	
  they	
  meet	
  online.	
  	
  
	
  
Sub-­‐trends	
  	
  
	
  
•  Warts	
  and	
  all	
  
•  The	
  sharing	
  economy	
  
Warts and all
“Transparency”	
  was	
  the	
  second-­‐most	
  used	
  word	
  at	
  SXSW	
  (aer	
  “innovate”)	
  –	
  however	
  what	
  
became	
  clear	
  was	
  that	
  they	
  won’t	
  let	
  brands	
  and	
  companies	
  decide	
  whether	
  or	
  not	
  they’re	
  
living	
  up	
  to	
  this	
  standard,	
  they	
  will	
  trust	
  a	
  peer.	
  	
  
	
  
How	
  role	
  can	
  brands	
  fulfill	
  here?	
  Put	
  it	
  all	
  out	
  on	
  the	
  table,	
  warts	
  and	
  all.	
  
Warts and all
Source:	
  armystrongstories.com	
  
Real	
  soldiers	
  –	
  as	
  well	
  as	
  their	
  
families	
  back	
  home	
  –	
  tell	
  real	
  
stories	
  about	
  their	
  US	
  Army	
  
experiences,	
  good	
  and	
  bad.	
  Note	
  
that	
  they	
  even	
  share	
  their	
  50	
  page	
  
social	
  media	
  manual	
  with	
  anyone	
  
via	
  their	
  SlideShare	
  account.	
  
Sharing economy
Social	
  and	
  commercial	
  technologies	
  have	
  collided	
  with	
  recent	
  economic	
  forces	
  to	
  change	
  
the	
  way	
  we	
  buy,	
  sell,	
  educate	
  and	
  employ	
  themselves	
  and	
  create	
  enterprises,	
  spawning	
  an	
  
en7rely	
  new	
  economy.	
  	
  
	
  
Some	
  products	
  are	
  immediately	
  useful,	
  others	
  require	
  a	
  network	
  to	
  be	
  built	
  around	
  them	
  in	
  
order	
  to	
  become	
  useful.	
  The	
  sharing	
  economy	
  –	
  where	
  the	
  service	
  provider	
  is	
  the	
  owner	
  –	
  
was	
  originally	
  a]rac7ve	
  for	
  cost	
  reasons	
  however	
  it	
  is	
  increasingly	
  about	
  offering	
  people	
  a	
  
more	
  personalised	
  experience.	
  	
  
Sharing economy
Source:	
  corp.fon.com	
  
Startup	
  Fon	
  enables	
  people	
  to	
  share	
  some	
  of	
  their	
  home	
  Wi-­‐Fi	
  network	
  in	
  exchange	
  for	
  geong	
  
free	
  Wi-­‐Fi	
  from	
  anyone	
  of	
  the	
  7	
  million	
  people	
  in	
  Fon's	
  network.	
  
Sharing economy
A	
  Fon	
  Spot	
  uses	
  a	
  special	
  router	
  
with	
  two	
  WiFi	
  signals	
  –	
  a	
  private	
  
signal	
  for	
  the	
  owner	
  and	
  a	
  shared	
  
signal	
  for	
  other.	
  It	
  uses	
  any	
  
broadband	
  connec7on	
  and	
  allows	
  
members	
  to	
  safely	
  share	
  a	
  bit	
  of	
  
their	
  WiFi	
  with,	
  crea7ng	
  a	
  crowd	
  
sourced	
  network	
  where	
  everyone	
  
who	
  contributes	
  connects	
  for	
  free.	
  
	
  
No	
  more	
  roaming	
  charges!	
  
Source:	
  corp.fon.com	
  
Sharing economy
Google	
  Ventures-­‐backed	
  RelayRides	
  enables	
  people	
  to	
  rent	
  cars	
  from	
  their	
  neighbours	
  by	
  the	
  
hour	
  or	
  by	
  the	
  day	
  with	
  an	
  aim	
  to	
  reduce	
  reliance	
  on	
  personal	
  car	
  ownership.	
  	
  
Source:	
  technode.com	
  
Sharing economy
GM	
  has	
  used	
  RelayRides	
  as	
  a	
  way	
  for	
  people	
  to	
  experience	
  its	
  vehicles	
  first	
  hand.	
  	
  
Source:	
  h]p://gm-­‐volt.com	
  
Macrotrend 4
“Be	
  a	
  fan	
  of	
  your	
  fans”	
  	
  
Despite	
  having	
  more	
  choice	
  than	
  ever	
  before,	
  people	
  are	
  geong	
  closer	
  to	
  
brands	
  (and	
  bands	
  –	
  an	
  area	
  where	
  this	
  trend	
  is	
  par7cularly	
  prevalent)	
  than	
  
ever	
  before,	
  seeking	
  far	
  more	
  than	
  the	
  simple	
  product.	
  
	
  
Sub-­‐trends	
  	
  
	
  
•  Deepen	
  the	
  rela7onship	
  
•  Extend	
  the	
  rela7onship	
  	
  
Deepen the relationship
“Always	
  on”	
  and	
  “cross	
  planorm”	
  are	
  two	
  phrases	
  that	
  we	
  use	
  more	
  and	
  more,	
  reflec7ng	
  a	
  
desire	
  amongst	
  people	
  for	
  deeper	
  rela7ons	
  (and	
  higher	
  expecta7ons)	
  with	
  brands	
  than	
  ever	
  
before.	
  
	
  
Your	
  product	
  might	
  not	
  be	
  enough	
  to	
  sa7sfy	
  people	
  anymore.	
  	
  
Deepen the relationship
XXXXX	
  
Source:	
  Pledgemusic.com	
  
Pledgemusic	
  may	
  look	
  like	
  the	
  Kickstarter	
  of	
  the	
  music	
  world,	
  however	
  for	
  fans	
  it’s	
  not	
  about	
  
the	
  amount	
  of	
  money	
  that	
  is	
  raised,	
  it’s	
  about	
  enjoying	
  unprecedented	
  access	
  to	
  ar7sts.	
  
Deepen the relationship
XXXXX	
  Source:	
  Pledgemusic.com	
  
Deepen the relationship
XXXXX	
  
Source:	
  neowin.net	
  	
  
Drawing	
  viewers	
  deeper	
  into	
  the	
  program,	
  the	
  HBO	
  second	
  screen	
  app	
  for	
  Game	
  of	
  Thrones	
  
provides	
  an	
  interac7ve	
  map	
  of	
  Westeros,	
  showing	
  the	
  loca7on	
  of	
  characters,	
  with	
  addi7onal	
  
content	
  relevant	
  to	
  each	
  episode	
  popping	
  up	
  as	
  you	
  watch.	
  It’s	
  a	
  great	
  applica7on	
  for	
  a	
  show	
  
with	
  such	
  a	
  large	
  cast	
  and	
  it	
  also	
  helps	
  draw	
  viewers	
  deeper	
  into	
  the	
  story.	
  
Deepen the relationship
XXXXX	
  
Source:	
  thirtysecondstomars.com	
  
Of	
  course	
  with	
  a	
  deeper	
  rela7onship	
  comes	
  an	
  opportunity	
  to	
  increase	
  the	
  financial	
  return	
  from	
  
new	
  products	
  –	
  even	
  for	
  something	
  that	
  recently	
  has	
  been	
  viewed	
  as	
  “free”	
  to	
  download.	
  
Extend the relationship
XXXXX	
  
Think	
  beyond	
  the	
  moment	
  of	
  use	
  –	
  while	
  technology	
  allows	
  people	
  to	
  enjoy	
  a	
  deeper	
  
rela7onship	
  with	
  the	
  things	
  they’re	
  into	
  it	
  also	
  highlights	
  the	
  opportunity	
  for	
  brands	
  to	
  
enjoy	
  a	
  more	
  frequent	
  role	
  in	
  people’s	
  lives	
  than	
  their	
  products	
  may	
  otherwise	
  suggest.	
  
Extend the relationship
One	
  of	
  the	
  more	
  interes7ng	
  fan	
  engagement	
  ini7a7ves	
  shown	
  was	
  what	
  happened	
  in	
  between	
  
airings	
  of	
  TV	
  programs,	
  with	
  character	
  Twi]er	
  accounts	
  sharing	
  content	
  like	
  behind-­‐the	
  scenes	
  
photos,	
  ou]akes	
  and	
  contests.	
  
Source:	
  h]ps://twi]er.com/
codenameduchess	
  
Extend the relationship
Source:	
  durangotv.blogspot.com	
  	
  
Last	
  Chance	
  Kitchen	
  is	
  a	
  web	
  series	
  featuring	
  challenges	
  in	
  which	
  the	
  ousted	
  chefs	
  compete	
  for	
  a	
  
chance	
  to	
  get	
  back	
  into	
  the	
  compe77on.	
  	
  	
  
Macrotrend 5
“From	
  social	
  to	
  real	
  world”	
  	
  
Things	
  are	
  great	
  when	
  we’re	
  together,	
  but	
  what	
  makes	
  them	
  even	
  be$er	
  is	
  
when	
  we	
  join	
  the	
  online	
  and	
  offline	
  worlds,	
  turning	
  1s	
  and	
  0s	
  into	
  real	
  things,	
  
inven2ng	
  and	
  innova2ng	
  much	
  faster	
  than	
  large	
  companies	
  or	
  governments	
  
ever	
  could.	
  
	
  
Sub-­‐trends	
  	
  
	
  
•  From	
  crowd	
  sourced	
  to	
  co-­‐developed	
  
•  The	
  maker	
  movement	
  
From crowd sourced to co-
developed
Using	
  the	
  social	
  space	
  to	
  share	
  ideas	
  between	
  people	
  and	
  companies	
  isn’t	
  just	
  about	
  
sourcing	
  ideas,	
  but	
  it	
  can	
  also	
  help	
  to	
  develop	
  them,	
  realise	
  them	
  and	
  gauge	
  demand	
  
before	
  release.	
  
From crowd sourced to co-
developed
Source:	
  lego.cuusoo.com	
  
Lego	
  Cuusoo	
  –	
  turning	
  fans’	
  ideas	
  into	
  real	
  toys	
  (and	
  giving	
  them	
  a	
  financial	
  cut	
  in	
  return)	
  while	
  
also	
  researching	
  ideas	
  in	
  the	
  market	
  to	
  see	
  how	
  interested	
  people	
  are	
  about	
  them.	
  
From crowd sourced to co-
developed
Special	
  briefs	
  require	
  a	
  range	
  of	
  talents	
  –	
  including	
  people	
  you’ve	
  never	
  met	
  before	
  –	
  in	
  order	
  to	
  
answer	
  them.	
  
Source:	
  localmotors.com	
  
The Maker Movement
As	
  components	
  con7nue	
  to	
  become	
  more	
  accessible	
  and	
  consumer	
  technology	
  becomes	
  
more	
  powerful,	
  individuals	
  are	
  building	
  their	
  own	
  tech	
  solu7ons	
  to	
  hard	
  ques7ons,	
  and	
  
they	
  are	
  inven7ng	
  and	
  innova7ng	
  much	
  faster	
  than	
  large	
  companies	
  or	
  governments	
  ever	
  
could.	
  	
  
	
  
All	
  that	
  you	
  require	
  is	
  a	
  great	
  idea	
  –	
  and	
  possibly	
  the	
  support	
  of	
  several	
  thousand	
  people	
  
you’ve	
  met	
  on	
  the	
  Internet.	
  
The Maker Movement
Source:	
  pcworld.com	
  
While	
  not	
  quite	
  at	
  the	
  “in	
  home”	
  stage	
  yet	
  (the	
  supplies	
  are	
  s7ll	
  very	
  expensive)	
  3D	
  prin7ng	
  is	
  
almost	
  within	
  reach,	
  literally	
  allowing	
  people	
  to	
  “beam”	
  physical	
  products	
  around	
  the	
  world	
  via	
  
a	
  CAD	
  file.	
  	
  
The Maker Movement
Have	
  a	
  great	
  idea	
  but	
  not	
  enough	
  money	
  to	
  get	
  it	
  off	
  the	
  ground?	
  Enlist	
  the	
  help	
  of	
  several	
  
thousand	
  “backers”	
  while	
  retaining	
  full	
  ownership	
  of	
  your	
  work	
  via	
  Kickstarter.	
  	
  
Source:	
  kickstarter.com	
  
The Maker Movement
Source:	
  kickstarter.com	
  
For More
ddbdoesaus7n.com	
  
Music
The	
  Joy	
  Formidable	
   Image:	
  straight.com	
  
Music
Lissie	
   Image:	
  rapgenius.com	
  
Music
Widowspeak	
  
Image:	
  20wa]smag.com	
  
SXSW 2013 Key Notes

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SXSW 2013 Key Notes

  • 1. SXSW  2013   Key  Notes     3  April  2013      
  • 2. James Quinlan Director of Social Media DDB Group Sydney @JayJayQuinlan Hello.
  • 3. All of these are OK tonight Twee7ng,  Memeing,  Facebooking,   Instagramming,  Angry  Birdsing,  Blogging,   Foursquaring,  Pinteres7ng,  Vineing,   MySpaceing,  Planking,  Spo7fying,  Airbnbing,   Linkeding,  Flickring,  Yelping,  Pathing,   Tripadvisoring,  YouTubeing,  Harlem  Shaking   and  Hadoukening.  
  • 4. I, Q Graduated  with  three   university  degrees,  went  into   the  law.   Went  into  adver7sing,  became   Ac7ng  Planning  Director  on   Telstra.   DDB’s  first  ever  Director  of   Social  Media,  responsible  for   social  intelligence,  community   management  and  social   strategy.  
  • 5. SXSW 2013 Video   Source:  Idnworld.com  
  • 8. This  presenta7on  examines  the  five  key  macro  trends  and  10  sub-­‐trends  coming  out  of  SXSW  2013  –  note   that  these  should  not  be  seen  as  independent,  but  become  more  powerful  when  combined.   Agenda Macro  Trend    Sub-­‐Trends   “Be$er  Together”    The  rise  of  the  cyborgs          Cross  category  collabora7on   “Anything  Anywhere  Any2me”  Mobility  is  the  new  black          Context  is  king   “Business  at  the  speed  of  social”  Warts  and  all          The  sharing  economy   “Be  a  fan  of  your  fans”    Deepen  the  rela7onship          Extend  the  rela7onship   “From  social  to  real  world”  From  crowd  sourced  to  co-­‐developed              The  maker  movement  
  • 9. Macrotrend 1 “Be$er  Together”     It’s  great  when  we’re  together.  In  fact  whether  you’re  a  brand  or  a  piece  of   technology  nothing  exists  in  isola2on,  so  it’s  much  be$er  to  advance  by   working  together.     Sub-­‐trends       •  The  rise  of  the  cyborgs     •  Cross  category  collabora7on  
  • 10. The rise of the cyborgs SXSW  has  typically  been  the  launchpad  (or  at  least  the  breakthrough  moment)  for  soware   programs,  including  both  Twi]er  and  Foursquare.  This  year  was  different  as  we  saw  a  very   strong  focus  on  hardware,  in  par7cular  –  and  building  on  last  year’s  standout  (the  Nike   Fuelband)  –  wearable  technology  that  records,  augments  and  enhances  everyday  life.    
  • 11. The rise of the cyborgs Designed  to  be  there  when  you  want  it  (and  out  of  the  way  when  you  don’t  want  it)  the  standout  piece  of   hardware  was  Google  Glass  –  Internet  connected  eyewear  that  integrates  the  real  world  with  Google’s  index   of  everything.  Look  out  for  app  integra7on  (such  as  that  from  the  New  York  Times  (above))  and  a  whole  new   defini7on  of  “Google  Streetview”.       Source:  h]p://abcnews.go.com  Source:  thewebpitch.com  
  • 12. The rise of the cyborgs Previously  the  stuff  of  spy  novels,  Memoto  showcased  its  life  blogging  camera  –  a  GPS-­‐equipped  device   which  users  wear  and  which  automa7cally  takes  a  5MB  picture  every  30  seconds.  Worried  about  sor7ng   through  literally  thousands  of  shots?  Fret  ye  not,  a  subscrip7on-­‐based  photo-­‐storage  service  creates  a  photo   7meline  and  even  picks  the  best  shot  from  any  moment.   Source:  digitaltrends.com  
  • 13. The rise of the cyborgs Razorfish  created  a  rideshare  program  with  a  fleet  of  20  bikes,  each  of  which  carried  GPS   transponders  (so  that  people  could  track  them  down)  and  Tweeted  with  its  own  handle  and   personality.   Source:  thefutureofads.com  
  • 14. The rise of the cyborgs Source:  thefutureofads.com  
  • 15. How  long  is  your  innova7on  7meline?  Probably  too  long  for  today’s  market     Open,  collabora7ve  teamwork  can  speed  up  innova7on.  Think  beyond  the  cross  promo7on   to  true  collabora7on,  with  brands  (and  more  than  a  few  crowd  sourced  people)  all  bringing   the  best  they’ve  got  to  offer  for  the  benefit  of  all.   Cross category collaboration
  • 16. Cross category collaboration Source:  sneakhype.com   Google,  Adidas,  72andSunny  and  YesYesNo  worked  together  to  produce  talking  shoes.  Using  an   accelerometer,  gyro  and  pressure  sensor  to  analyse  the  wearer’s  movements,  these  kicks  have  250  phrases   that  they  can  say  to  their  owner,  and  their  owner’s  social  network.    
  • 17. Cross category collaboration Source:  youtube.com/user/iNTeresssss  
  • 18. Cross category collaboration Source:  forge.localmotors.com   Local  Motors  is  an  open  source  car  design  firm  that  produces  small  runs  of  crowd-­‐designed  automobiles  and   has  worked  with  companies  such  as  Domino’s  and  Shell  to  produce  hyper-­‐specialised  products  that  would   be  otherwise  unavailable.  
  • 19. Macrotrend 2 “Anything  Anywhere  Any2me”     We  dis2nguish  between  channels  and  plaHorms  –  the  people  whom  we  serve   or  sell  to  don’t,  they  just  want  everything  now,  regardless  of  2me  and  place.     Sub-­‐trends       •  Mobility  is  the  new  black   •  Context  is  king  
  • 20. Mobility is the new black People  are  increasingly  untethered  from  the  desktop,  the  couch  and  the  home,  making  our   rela7onship  with  technology  closer  and  more  in7mate  than  ever  before  (as  men7oned   previously  it’s  even  turning  us  into  cyborgs).       However  with  a  customer  base  more  omni-­‐channel  than  we  are  (including  instore  as  well),   how  best  to  keep  them  happy  and  coming  back  for  more?  
  • 21. Mobility is the new black Source:  even7fier.co   This  ain’t  no  ordinary  s7cker  (or  QR  code  for  that   ma]er),  it’s  a  Samsung  TecTile  –  a   reprogrammable  NFC  chip  which  can  be  used  to   trigger  any  number  of  tasks  “in  the  real  world”   including  display  your  business  card  on  someone   else's  screen,  place  a  call,  launch  an  app,  open  a   URL,  "like"  something  on  Facebook,  or  check  in  to   a  place  on  Foursquare.  
  • 22. Mobility is the new black Source:  geoawesomeness.com     Meijer  uses  sensors  in  its  stores  to  offer  customised  informa7on  and  coupons  via  mobile  phone,   while  customers  who  prepare  shopping  lists  online  can  open  up  app  inside  the  store  and  it  will   orders  their  list  based  on  their  loca7on  in  the  aisles  as  well  as  displaying  offers  and  coupons.  
  • 23. Context is king In  a  world  filled  with  mul7ple  planorms,  devices  and  content  compe7ng  for  a]en7on,  it’s   cri7cal  to  find  where  people  are  and  what  they’re  doing  and  then  engage  them  in  a  manner   that  is  most  relevant.  Uncover  this  and  you  have  access  to  both  immediacy  and  the  ability  to   talk  meaningfully  to  a  very  specific  group  of  people.     The  importance  of  “Right  message,  right  place,  right  7me”  has  never  been  greater.    
  • 24. Context is king Sources:  badgeunlock.com,  pcholic.blogspot.com,  foursquareaddict.info     As  we  carry  more  technology  with  us  and  as  it  integrates  with  more  things  that  we  do  loca7on  is   more  important  than  ever  before,  and  we’re  going  to  use  it  more  meaningfully  than  just   collec7ng  badges.  From  our  current  passive/what  you’ve  done  context  (check  ins  for  social   status  or  badges)  we’re  moving  towards  ac7ve/what  you  can  do  (contextual  informa7on  such  as   points  of  informa7on  and  things  that  you  can  join  in  or  avoid).    
  • 25. Macrotrend 3 “Business  at  the  speed  of  social”     As  well  as  wan2ng  to  engage  with  brands  in  more  places  than  ever  before,   people  increasingly  want  to  know  everything  about  the  brands  that  they  deal   with.  Looking  for  transparency  –  and  the  opinions  about  the  brand  from   someone  other  than  the  brand  itself  –  if  people  can’t  find  what  they  want  to   buy  then  they  might  just  rent  it  from  someone  they  meet  online.       Sub-­‐trends       •  Warts  and  all   •  The  sharing  economy  
  • 26. Warts and all “Transparency”  was  the  second-­‐most  used  word  at  SXSW  (aer  “innovate”)  –  however  what   became  clear  was  that  they  won’t  let  brands  and  companies  decide  whether  or  not  they’re   living  up  to  this  standard,  they  will  trust  a  peer.       How  role  can  brands  fulfill  here?  Put  it  all  out  on  the  table,  warts  and  all.  
  • 27. Warts and all Source:  armystrongstories.com   Real  soldiers  –  as  well  as  their   families  back  home  –  tell  real   stories  about  their  US  Army   experiences,  good  and  bad.  Note   that  they  even  share  their  50  page   social  media  manual  with  anyone   via  their  SlideShare  account.  
  • 28. Sharing economy Social  and  commercial  technologies  have  collided  with  recent  economic  forces  to  change   the  way  we  buy,  sell,  educate  and  employ  themselves  and  create  enterprises,  spawning  an   en7rely  new  economy.       Some  products  are  immediately  useful,  others  require  a  network  to  be  built  around  them  in   order  to  become  useful.  The  sharing  economy  –  where  the  service  provider  is  the  owner  –   was  originally  a]rac7ve  for  cost  reasons  however  it  is  increasingly  about  offering  people  a   more  personalised  experience.    
  • 29. Sharing economy Source:  corp.fon.com   Startup  Fon  enables  people  to  share  some  of  their  home  Wi-­‐Fi  network  in  exchange  for  geong   free  Wi-­‐Fi  from  anyone  of  the  7  million  people  in  Fon's  network.  
  • 30. Sharing economy A  Fon  Spot  uses  a  special  router   with  two  WiFi  signals  –  a  private   signal  for  the  owner  and  a  shared   signal  for  other.  It  uses  any   broadband  connec7on  and  allows   members  to  safely  share  a  bit  of   their  WiFi  with,  crea7ng  a  crowd   sourced  network  where  everyone   who  contributes  connects  for  free.     No  more  roaming  charges!   Source:  corp.fon.com  
  • 31. Sharing economy Google  Ventures-­‐backed  RelayRides  enables  people  to  rent  cars  from  their  neighbours  by  the   hour  or  by  the  day  with  an  aim  to  reduce  reliance  on  personal  car  ownership.     Source:  technode.com  
  • 32. Sharing economy GM  has  used  RelayRides  as  a  way  for  people  to  experience  its  vehicles  first  hand.     Source:  h]p://gm-­‐volt.com  
  • 33. Macrotrend 4 “Be  a  fan  of  your  fans”     Despite  having  more  choice  than  ever  before,  people  are  geong  closer  to   brands  (and  bands  –  an  area  where  this  trend  is  par7cularly  prevalent)  than   ever  before,  seeking  far  more  than  the  simple  product.     Sub-­‐trends       •  Deepen  the  rela7onship   •  Extend  the  rela7onship    
  • 34. Deepen the relationship “Always  on”  and  “cross  planorm”  are  two  phrases  that  we  use  more  and  more,  reflec7ng  a   desire  amongst  people  for  deeper  rela7ons  (and  higher  expecta7ons)  with  brands  than  ever   before.     Your  product  might  not  be  enough  to  sa7sfy  people  anymore.    
  • 35. Deepen the relationship XXXXX   Source:  Pledgemusic.com   Pledgemusic  may  look  like  the  Kickstarter  of  the  music  world,  however  for  fans  it’s  not  about   the  amount  of  money  that  is  raised,  it’s  about  enjoying  unprecedented  access  to  ar7sts.  
  • 36. Deepen the relationship XXXXX  Source:  Pledgemusic.com  
  • 37. Deepen the relationship XXXXX   Source:  neowin.net     Drawing  viewers  deeper  into  the  program,  the  HBO  second  screen  app  for  Game  of  Thrones   provides  an  interac7ve  map  of  Westeros,  showing  the  loca7on  of  characters,  with  addi7onal   content  relevant  to  each  episode  popping  up  as  you  watch.  It’s  a  great  applica7on  for  a  show   with  such  a  large  cast  and  it  also  helps  draw  viewers  deeper  into  the  story.  
  • 38. Deepen the relationship XXXXX   Source:  thirtysecondstomars.com   Of  course  with  a  deeper  rela7onship  comes  an  opportunity  to  increase  the  financial  return  from   new  products  –  even  for  something  that  recently  has  been  viewed  as  “free”  to  download.  
  • 39. Extend the relationship XXXXX   Think  beyond  the  moment  of  use  –  while  technology  allows  people  to  enjoy  a  deeper   rela7onship  with  the  things  they’re  into  it  also  highlights  the  opportunity  for  brands  to   enjoy  a  more  frequent  role  in  people’s  lives  than  their  products  may  otherwise  suggest.  
  • 40. Extend the relationship One  of  the  more  interes7ng  fan  engagement  ini7a7ves  shown  was  what  happened  in  between   airings  of  TV  programs,  with  character  Twi]er  accounts  sharing  content  like  behind-­‐the  scenes   photos,  ou]akes  and  contests.   Source:  h]ps://twi]er.com/ codenameduchess  
  • 41. Extend the relationship Source:  durangotv.blogspot.com     Last  Chance  Kitchen  is  a  web  series  featuring  challenges  in  which  the  ousted  chefs  compete  for  a   chance  to  get  back  into  the  compe77on.      
  • 42. Macrotrend 5 “From  social  to  real  world”     Things  are  great  when  we’re  together,  but  what  makes  them  even  be$er  is   when  we  join  the  online  and  offline  worlds,  turning  1s  and  0s  into  real  things,   inven2ng  and  innova2ng  much  faster  than  large  companies  or  governments   ever  could.     Sub-­‐trends       •  From  crowd  sourced  to  co-­‐developed   •  The  maker  movement  
  • 43. From crowd sourced to co- developed Using  the  social  space  to  share  ideas  between  people  and  companies  isn’t  just  about   sourcing  ideas,  but  it  can  also  help  to  develop  them,  realise  them  and  gauge  demand   before  release.  
  • 44. From crowd sourced to co- developed Source:  lego.cuusoo.com   Lego  Cuusoo  –  turning  fans’  ideas  into  real  toys  (and  giving  them  a  financial  cut  in  return)  while   also  researching  ideas  in  the  market  to  see  how  interested  people  are  about  them.  
  • 45. From crowd sourced to co- developed Special  briefs  require  a  range  of  talents  –  including  people  you’ve  never  met  before  –  in  order  to   answer  them.   Source:  localmotors.com  
  • 46. The Maker Movement As  components  con7nue  to  become  more  accessible  and  consumer  technology  becomes   more  powerful,  individuals  are  building  their  own  tech  solu7ons  to  hard  ques7ons,  and   they  are  inven7ng  and  innova7ng  much  faster  than  large  companies  or  governments  ever   could.       All  that  you  require  is  a  great  idea  –  and  possibly  the  support  of  several  thousand  people   you’ve  met  on  the  Internet.  
  • 47. The Maker Movement Source:  pcworld.com   While  not  quite  at  the  “in  home”  stage  yet  (the  supplies  are  s7ll  very  expensive)  3D  prin7ng  is   almost  within  reach,  literally  allowing  people  to  “beam”  physical  products  around  the  world  via   a  CAD  file.    
  • 48. The Maker Movement Have  a  great  idea  but  not  enough  money  to  get  it  off  the  ground?  Enlist  the  help  of  several   thousand  “backers”  while  retaining  full  ownership  of  your  work  via  Kickstarter.     Source:  kickstarter.com  
  • 49. The Maker Movement Source:  kickstarter.com  
  • 50.
  • 52. Music The  Joy  Formidable   Image:  straight.com  
  • 53. Music Lissie   Image:  rapgenius.com