StarRatingSystem

STAR RATING SYSTEM
Indoor range & Retail Businesses
NSSF.ORG/RANGES
RATED BY
STAR
RANGE
STAR
RANGE
RATED BY
RATED BY
STAR
RANGE

The National Shooting Sports Foundation® (NSSF®) is happy to introduce the new Star Rating
System for indoor range and retail businesses. The rating system is based on our vision of a safe, well-
managed, customer-oriented facility that is a strong promoter in the recreational shooting sports
market. NSSF’s new Star Rating Range Program will hold 5 Star facilities to a higher standard. These
5 Star-rated ranges will be the gold standard for our industry, those ranges having earned that rating
through their focus on advancing best business practices.
Some ranges may not be able to immediately meet the requirements needed to achieve the full 5 Star
rating—and that’s okay! The important thing is that your range and retail business is meeting the
needs of your customers regardless of where you rank, and from there you can use the 5 Star rating
requirements as a guide to make additional improvements. Indeed, this rating system is intended
to provide our member ranges an opportunity to identify areas within their businesses that can be
refined to attract new customers and provide them a higher level of service.
Do you think you have what it takes to be an NSSF Star Rated facility? Let’s get started and find out!
There are four categories in the NSSF Star Rating System for indoor range and retail businesses:
Appearance, Management, Shooting Sports Development and Amenities. Each category is divided
into several sections that group related scoring criteria.
The first thing you should do when working with each section is to read the scoring criteria. Scoring
is based on a 5, 3 or 0 rating. A 5 will mean your current facility meets the highest requirements for
that particular item within that section. A 3 means you fall short of 5 Star standards but you do meet
part of the criteria. If your business does not meet the criteria at all, give yourself a 0.
In order to validate your scores, you must supply us with additional support information. The
additional information required is listed next to the items within each section. There is also a
Supporting Documentation Checklist in the back of rating form. Make sure to use this as a reference
so that you supply all supporting information on the flash drive that’s provided to you within your
application package.
In determining your facility rating, add up the earned points in each section and write the sum in
the shaded box at the bottom of each respective section. The section scores will then be added up
to determine your score for the category, then all category scores will be tabulated into a final total.
From there you’ll compare your scores with the star rating score requirements on the last page of the
evaluation and determine where your facility stands.
DOES YOUR INDOOR RANGE AND RETAIL STORE HAVE WHAT IT TAKES TO BE AN
NSSF STAR-RATED BUSINESS?
HOW TO USE THIS RATING FORM

Complete the following sections using 5, 3, or 0 for your
response. At the end of each section, tally your responses
and calculate your points. At the end of the application,
tally your subtotals for a total score.
5 = Demonstrates exceeding the criteria
(requires proof and/or verification)
3 = Demonstrates meeting the criteria
0 = Does not meet criteria
NSSF STAR RATING RANGE ASSESSMENT
SIGNAGE
1. APPEARANCE Response Required
You have a store sign that can be easily read from the road far enough in advance to make a safe
turn from a vehicle. That sign is maintained to provide a professional image.
Picture attached
Your telephone number, web address and social media channels are clearly and professionally
posted near the entrance so potential new customers/members can contact you during off hours.
Picture attached
You have signage that clearly states basic range and firearm safety rules posted where everyone will
see them either before they enter your range or facility or while they're on the range. That signage
is readable and maintained.
Picture attached with
written explanation if
more than one
You have a professional "Welcome" sign created by qualified personnel with a marketing
background or an experienced marketing or advertising firm. That sign is consistent with your
company's other branding and was produced by a reputable printing house. If you meet this
criteria, give yourself 5 points. If you have a ready-made store-bought sign or something similar, give
yourself 3 points. No "Welcome" sign rates 0 points.
Picture attached
You have a professional “Open” sign created by qualified personnel with a marketing background
or an experienced marketing or advertising firm. That sign is consistent with your company's other
branding and was produced by a reputable printing house. If you meet this criteria, give yourself 5
points. If you have a ready-made store-bought sign or something similar, give yourself 3 points. No
"Open" sign rates 0 points.
Picture attached
You have your regular hours of operation clearly and prominently displayed on the outside of your
facility.
Picture Attached
You have a professional “Thank You for Coming” sign that was created by qualified personnel with a
marketing background or an experienced marketing or advertising firm. That sign is consistent with
your company's other branding and was produced by a reputable printing house. If you meet this
criteria, give yourself 5 points. If you have a ready-made store-bought sign or something similar, give
yourself 3 points. No "Thank You for Coming" sign rates 0 points.
Picture attached
Total Points This Sub-section: 5 = ________ 3 = ________ Total = _________
All building exteriors look like they’re professionally maintained. Picture attached
Your windows are clean and uncluttered. Picture attached
Grounds cleanup is part of your daily operating procedures and performed on a continual basis.
Written Explanation
of Policy
Are walkways, curbs and firing lines made of concrete, asphalt or another material appropriate for
the specific purpose? And are they regularly maintained for both safety and appearance reasons?
Picture and Policy
Your facility is landscaped and the landscaping is well maintained.
Your parking lot is well-lit at all times while the store is open for business. Picture attached
The interiors of your public-access buildings are impeccably maintained… Picture attached
Your clubhouse or lounge furniture is the kind of relaxing style you’d expect in a doctor's office or
in other similar professional businesses or sports clubs.
Picture attached
The interior gets a thorough cleaning (vacuuming, dusting, etc.) on a regularly scheduled weekly
basis at a minimum
Policy described
If you have posters and/or other artwork on the walls, they are all framed, neatly mounted or
otherwise produced for a professional display appearance.
Picture attached
Give yourself 5 points if your facility's driveway, parking lot, roads and paths are paved or freshly
graveled. Give yourself a 3 if these items are unpaved, but are smooth and regularly maintained
(no ruts, washboards or potholes) AND where inclement weather does not significantly impact
appearance or function. Any other description merits a 0.
Picture attached
Your building interior is brightly illuminated during hours of operation (and keeping in mind that
sunlight counts).
Picture Attached
Your firing line and target areas are brightly illuminated during hours of operation. Picture Attached
Total Points Section 1: Points: ________ / 100
FACILITYEXTERIOR&INTERIOR
SAM
PLE

2. MANAGEMENT Response Required
If your organization has a point-of-sale (POS) system, give yourself 5 points. No POS system merits a 0. Description
If your organization uses an electronic bound book, give yourself 5 points. No electronic bound
book merits a 0.
Description
If your organization has a corporate email (an email account with a domain name that ties directly
to your organization; ex. gunsforsale@joesgunshop.com) that receives information requests and is
monitored throughout each business day, give yourself 5 points, otherwise 0.
Description
If you provide a corporate email account for all full time employees give yourself 5 points. If you
provide email addresses for the majority of employees, give yourself 3 points, or, if you do not
typically provide emails for employees, give yourself 0 points.
Description
Award your facility 5 points if you have a fax machine, scanner or fax-to-email system that serves to
send and receive documents electronically. If no such technology exists, then 0.
You have a phone system that provides a personal greeting and voicemail and can be regularly
updated with messages.
Your phone system includes an auto-attendant service that provides your hours of operation and
other useful information.
Your organization has a professional website. URL attached
If your website has an integrated electronic hold-harmless/liability waiver, give yourself 5 points. If
your waiver is posted to your website and viewers can print and complete the waiver prior to their
arrival, give yourself 3 points.
URL
Your website is updated at least quarterly... Describe
You have a formal accounting software package or utilize a professional accounting agency to help
manage your business.
Description
You use customer conversion data to improve periodic sales performance.
Description/
example of analysis
You conduct surveys of your customer base at least once a year in order to measure and/or
improve performance.
Description/
example of analysis
Your organization has had a mock ATF (or other firearms regulatory or consulting entity) audit at
least once every three years (unless you have had an actual audit by the ATF during that same time
period).
Description
Your organization has had a mock OSHA audit by an outside entity within the last three years
(unless you have had an actual audit by a pertinent regulatory body during that period). If you
perform your own audit, provide an outline of what that audit consists of.
Description
If you retain professional marketing personnel or utilize an outside agency at least three out of
four quarters each year, give yourself 5 points
Description
If you have a written marketing plan that has been updated in the last 12 months, give yoursel
another 5 points.
Description
You have a comprehensive and professionally designed website that fully describes your facility and
services.
URL
You have a comprehensive printed brochure that fully describes your facility and what’s available
on-site.
PDF or picture
If your website has all range rules and fees listed, you get 5 points. URL
If the regular hours of operation, facility address and directions, along with specific business
offerings, are clearly and prominently posted on your company's website and on your social media
platforms, give yourself 5 points.
URL
Your range is listed in annual directory such as NSSF’s Where to Shoot website or NRA’s National
Registry of Places to Shoot.
Your organization has had at least one major sales campaign within the last year that was advertised
outside of your facility.
Describe
Give yourself 1 point ( up to 5 points) for every local business (chamber, visitors' bureau, hotels,
restaurants, etc.), where you promote your business by displaying brochures or flyers in their ad
racks or boards..
Describe
If you engage your customer base through e-blast communication on a weekly or monthly basis
and or have a newsletter that is sent out at least quarterly, give yourself another 5 points…
Describe and provide
link to latest e-blast or
newsletter
CORPORATETECHNOLOGYFINANCIALAWARENESS
&COMPLIANCE
MARKETING&ADVERTISING
SAM
PLE

Give yourself 5 points if you maintain at least a 4 star or greater average with online review sites
such as Google, Yelp, Trip Advisor, etc., and you can prove you address customer complaints on
those sites. Give yourself a 3 if you maintain a 4 star average but do not respond to complaints.
URL and describe
process for bad
experience follow up
If you utilize, on a weekly basis, social media channels such as Facebook, Twitter and Instagram
with which to engage your customer base while promoting your business to prospective customers,
give yourself 5 points.
URL
You require senior staff to attend at least one formal skills-development training seminar every year
(such as those offered by the local college).
Description: examples of
training
If your staff (including you) have attended industry training sessions such as SHOT Show University,
Retailer Seminars, webinars, training programs offered through 3point5.com or other non-industry
specific training classes to improve your business practices overall, give yourself 5 points.
Description
If you use outside business consultants for advice, policy development, professional management
and/or staff training, give yourself 5 points
Description
You have a formal training procedure for on-boarding all new employees, to include orientation and
classroom training.
Description
There are monthly mandatory staff meetings that always include a discussion of customer/member
service.
Description
The staff is provided with a written procedures manual that is always immediately available and has
been updated within the last 12 months.
Description
If your staff is trained on drug awareness and related policies, such as those provided by local law
enforcement agencies, you get 5 point.s
Description
The entire staff is trained to and are evaluated on promptly greeting and welcoming visitors. Description
Your staff is trained to be professional on the telephone and always answer by the third ring.
Description/tested by
the committee randomly
If you allow employees to carry exposed or concealed firearms while performing their job duties,
you require regular training and qualifications.
Description
if you allow employees to carry exposed or concealed firearms as part of their job duties, you have
annual decision making and scenario training as a requirement to carry while on the job.
Description
You monitor all your employees for firearms retention practices and awareness. Description
Your organization has a written firearms handling and carrying policy manual that specifically
addresses what the employees are allowed to do with their firearms while working.
Description
You have instructors, and the majority (more than half) of them have formal training certified by
the NRA or a governmental agency.
Description
Instructors without formal training have worked through a comprehensive "On the Job" training
program supervised by certified (formally trained as listed above) instructors.
Description
If your facility has a full-time range master or chief range safety officers certified by the NRA or
governmental agency, give yourself 5 points.
Description
Your facility has a written safety plan in place and your staff is trained and prepared to use it. Describe
Your staff is required to be in a uniform that you provide. Picture
You provide cleaning services (or pay for the service) for employee uniforms. Describe
All employees have names embroidered on their uniforms or wear nametags. Picture
You conduct background checks on all new hires. Description
Your organization has a written emergency action plan for common emergencies. Description
Your range has range safety officers on the ranges or patrolling the range at all times the ranges are
active (hot).
Description
You have a CCTV camera system that covers more than 90 percent of your facility (inside and
outside).
Description
Your CCTV security system allows remote viewing and playback. Description
You maintain at least three months of CCTV backup video for all your cameras. Description
If as a matter of policy you mainta in having a CPR-certified employee onsite during hours of
operations, give yourself 5 points.
Description
STAFFTRAININGUNIFORMS
SECURITY & SAFETY CONTINUED
SECURITY
&SAFETY
SAM
PLE

6
If you have a automated external defibrillator (AED) in your facility and maintain necessary
required certifications, give yourself 5 points.
Picture
You maintain a fully equipped, readily available trauma kit and your staff is trained to use it. Describe
If you retain professional marketing personnel or utilize an outside agency at least three out of
four quarters each year, give yourself 5 points
Description
If you have a written marketing plan that has been updated in the last 12 months, give yoursel
another 5 points.
Description
You have a comprehensive and professionally designed website that fully describes your facility and
services.
URL
3. SHOOTING SPORTS DEVELOPMENT Response Required
You provide scheduled and supervised public range time at least five days a week. Description
If you rent a wide range of guns for on-range use, give yourself 5 points. Picture Attached
If you provide free or low-cost, quality eye and ear protection, give yourself 5 points.
If you offer free or low-cost introductory shooting programs throughout the year (i.e. First Shots),
give yourself 5 points.
Description
Give yourself 5 points if you have trained, personable instructors available most business hours, 3
points if you have instructors available, but only by appointment. No instructors available merits a
0.
Description
Give yourself 5 points if you offer classroom or private instruction beyond carry license classes,
3 points if you contract or work with another agency or business to provide similar classes. No
training other than carry licensing merits a 0. (Note: Hunter education classes intended to satisfy
hunting license requirements count towards "other" training.)
Description
You have a fully functional classroom with professional, good quality audio and visual aids. Picture Attached
If you provide a new shooter/safety orientation presentation for all shooters, give yourself 5 points. Description
Community engagement efforts can earn you up to 55 points in the following section.
Assess your earned points using the last 12-month period.
Give yourself 2 points for each special event over the last 12 months where the public was invited to
the range (via personal invitation or advertisement on social media, website, online advertising, in
the community’s primary newspaper, on radio or on TV). 10 points maximum.
Description
Give yourself 2 points for each league program scheduled at your range each year. 10 points
maximum.
Description
Give yourself 1 point for each non-profit group or any first-responder groups you allowed to use
the facility at a discounted rate or for free over the last 12 months. 5 points maximum.
Description
Give yourself 1 point for every $1,000 your business activities have raised for charitable
organizations. 10 points maximum.
Description
If you or your manager(s) are an active member of a local civic group, chamber of commerce,
veterans support group or law enforcement charity or volunteer program, where the purpose of
the membership is to foster the growth of your business and the shooting sports, give yourself 1
point per group. 3 points maximum.
Description
For each youth event (Boy Scouts, 4H, etc.) held at your range, add on an additional 5 points. 15
points maximum.
Description
Give yourself 1 point for each speech or presentation you delivered to a local or national group/
organization and contributed to the development of the shooting sports. 3 points maximum.
Description
SECURITY & SAFETY CONT.
SHOOTINGSPORTS
DEVELOPMENT
COMMUNITYENGAGEMENTLEADERSHIP
SAM
PLE

7
You utilize a modern electronic target-retriever system in all lanes and the equipment is well
maintained.
Picture
If you have separate ventilation systems for each range bay and each system has HEPA filters for the
return or exhaust air, give yourself 5 points. If your standalone range ventilation system uses HEPA
filters for the return or exhaust air, give yourself 3 points.
Pictures
You have magnehelic pressure gauges or other electronic monitoring of air flow on all of your
exhaust systems to ensure timely filter changes.
Picture Attached
Your gauges are continually monitored. Description & Picture
If your range/s floors are cleaned daily (including mopping or HEPA vacuuming) or during the
day when necessary, give yourself 5 points. If you clean the floors only a few times a week, give
yourself 3 points.
Description
If you provide Dlead soap or a similar personal cleaning product in the restrooms or at a wash
station by your range for customers to use after shooting, give yourself 5 points.
Picture
You have written lead management health and safety plans set up to ensure your compliance with
Federal and State Laws
Scored Below
This plan must contain the following 7 plan items--answer 5 if your plan includes the item or 0 if it does not:
Surface Lead testing procedures. Description
Employee blood lead-level testing procedure. Description
Lead mitigation procedures for staff and public. Description
Trap maintenance and mining procedures. Description
An injury prevention and wellness plan related to ranges, facilities and lead safety. Description
Hazardous material handling and storage plan. Description
Hazardous material disposal plan.
Description/tested by
the committee randomly
You conduct surface lead checks regularly (at least once per quarter) in all employee and public
spaces.
Description
You or your current manager(s) have participated in an NSSF Lead Management & OSHA
Compliance Workshop or training webinars on these topics.
Description
Give yourself 5 points if you maintain a laminar air flow across the firing line of between 50 and 75
feet per minute. If not, the score merits a 0.
Description
If you have anything on your ranges (behind the shooting stalls by the back wall) that potentially
disrupts the air flow, give yourself a 0, otherwise a 5.
Description
If you have hired or utilized any consultants to help develop, review or test your systems/procedures
to ensure both OSHA and EPA compliance, give yourself 5 points.
Description
RANGEEQUIPMENT
&PRACTICES
ENVIRONMENTAL
SAM
PLE

4. AMENITIES Response Required
(The following refers only to stock inventory and not to special-order items.)
Give yourself 5 points if your inventory includes everything a target shooter could want, including
firearms, ammunition, targets, optics, accessories, cleaning and reloading supplies, clothing, books/
magazines/videos, etc. Give yourself 3 points if your inventory product mix is good, but not quite
all-inclusive. Award yourself 0 points if you carry only some ammo and targets.
Describe
Your retail store area / pro shop is merchandised in a professional manner and all products are
clearly displayed and labeled.
Pictures of Pro Shop
Display cabinets are well organized, shelf space is filled, and empty spaces are back filled for an
orderly appearance.
Give yourself 5 points if your interior retail area is well lit at levels equal to retail industry lighting
standards.
Give yourself 5 points if your retail cabinets are separately lighted (not just by ambient room lights). Pictures of Pro Shop
Give yourself a 5 points if your range has modern indoor restroom facilities. Award yourself 3
points if your facility has restrooms that need improvement (the fixtures are old, wallpaper or
paint is cracked and peeling, sinks have water stains, etc.). If you do not have restrooms, award 0
points.
Picture Attached.
Give yourself 5 points if you have separate men’s and women’s restrooms or multiple uni-sex
restrooms. If you do not, 0 points.
Your restrooms are cleaned and restocked with the necessities at least twice a week, as otherwise
needed and immediately before and after any special event.
Description
If you have a beverage vending machine or services that are well stocked, give yourself 5 points,
otherwise 0.
Picture Attached
If you have a snack vending machine or other food services, give yourself 5 points, otherwise 0. Picture Attached
If your range and buildings are handicap accessible, give yourself 5 points, otherwise 0. Description
If you have an on-the-spot gun cleaning service, give yourself 5 points, otherwise 0. Describe
If you have a certified graduate of a recognized gunsmithing school, give yourself 5 points,
otherwise 0.
Describe
If your range has an indoor lounge where customers/members can relax and/or escape the
weather, give yourself 5 points, otherwise 0.
Picture Attached
If your indoor range (the actual ranges, not retail or office areas) are fully climate controlled,
give yourself 5 points. If your range is partially climate controlled and/or your general weather
conditions do not necessitate a need for such a system give yourself 3 points. If you do not have any
climate control and your facilities are affected by weather and seasonal changes, award 0 points.
Describe
If you have meeting rooms or classrooms available for rent or use by other interested parties, give
yourself 5 points, otherwise 0.
Describe
RETAILSTORE/PROSHOPRESTROOMSOTHERAMMENITIES
Total Points All Sections:
Section 1:________ Section 2: _________ Section 3: ________ Section 4: ________
Points: ________ / 660
SAM
PLE

9
HOW YOUR FACILITY RATES:
RATING REVIEW PROCESS
The review process will be spearheaded by NSSF’s Manager of Shooting Promotions, Zach Snow, who
will work with a review panel comprised of members of the NSSF Range Advisory Council (additional
NSSF staff may also be asked to participate in a facility review as warranted). You will want to compile
your evaluation responses into a formal submission packet so that NSSF’s assessment can be completed
in a way that leaves as few questions as possible from the review panel. This is one case where
more information is better than less, for a detailed submission package can go a long way toward
demonstrating your commitment to a higher star rating.
Once your self-evaluation and supporting documentation are complete, please contact Zach Snow at
zsnow@nssf.org, telephone 203-426-1320 ext. 224, or mail your submission package to his attention
at NSSF, 11 Mile Hill Rd, Newtown, CT 06470-2359. Please give the review panel at least 30 days to
evaluate your application and its supporting documentation provided.
Name: (as you want it to appear on the certificate):
Contact Person: Title:
Mailing Address:
City, State, Zip:
Telephone number:
E-mail:
THE AVERAGE SCORES WERE AS FOLLOWS:
Appearance _______ points Shooting Sports Development ______ points
Management _______ points Amenities _______ points
TOTAL SCORE _______ points
Rating - Minimum Points Needed ⎷ ⎷
1 STAR RATING - Register with NSSF 2 STAR RATING - Register and Membership with NSSF
3 STAR RATING - 70% - 462 Pts 4 STAR RATING - 80% - 528 Pts
5 STAR RATING- 90% - 594 Pts
SAM
PLE

10
RANGE PROGRAM STAR RATING ASSESSMENT FOR INDOOR RANGE AND RETAIL BUSINESSES
APPEARANCE
Signage Pictures
• Exterior sign clearly visible from the road
• Storefront business information picture
• Range rules sign/s (include all and
describe locations)
• Welcome sign
• Open sign
• Store hours of operation sign
• Thanks for Coming sign
Facility Exterior and Interior Pictures and
Policies
• Building Exterior (at least four pictures)
• Windows (all)
• Grounds clean up policy
• Pictures of the walkways, curbs and firing
line, plus your regular maintenance
policy
• Landscaping pictures
• Parking lot lighting pictures (day and
nighttime photos can both be provided)
• Building interior (at least four pictures)
• Lounge furniture
• Interior cleaning policy
• Wall artwork
• Driveway and parking lot
• Interior lighting
• Firing line and target area lighting
MANAGEMENT
Corporate Technology Descriptions & URLs
• Point-of-sale (POS) system description
• Electronic bound book description
• Corporate email account for information
description (provide email address)
• Corporate email addresses for all full-
time employees
• Description of method used for sending
and receiving documents electronically
• Phone number for personal greeting/
voicemail and auto attendant service
• Website URL
• Electronic hold-harmless/liability waiver
URL
• Description of business practices related
to updating business website
Financial Awareness & Compliance
Descriptions
• Description of formal accounting
software or the professional accounting
agency used to manage your business
• Description of how you use customer
conversion data to improve periodic
performance
• Description of how surveys were
conducted, an example of the most
recent survey and its analysis report
• Description of your ATF mock audit
practices used in the last three years or,
if you’ve been audited by the ATF in the
last three years, tell us about the outcome
• Description of your OSHA mock audit
practices in the last three years
Marketing & Advertising Descriptions,
Examples and URLs
• Description of marketing personnel
on staff or the agency you use and the
services they provided for at least three-
quarters of the year
• Outline of your marketing plan or the
actual marketing plan for the current
year
• Website URL routing us to the page that
best describes your business
• PDF or picture of your comprehensive
printed brochure
• Website URL(s) to the page(s) that
include all range rules and fees
• Website and social media URLs to the
pages that show hours of operation,
property address and directions and any
pages that present current special offers
• Description of one of the major sales
campaigns occurring within the last year
and the outside advertising channels
used to promote the event
• List the local businesses where you
have displayed brochures or other
promotional materials over the last 12
months (no more than five)
• Description of e-blast campaign or
newsletter communication efforts and a
URL or PDF of the most recent e-blast or
newsletter
• URLs reflecting you’re maintaining
online review site reviews of four stars or
better and examples of how you address
customer complaints on those sites
• Social media profiles showing your level
of activity working to engage established
customers and attract prospective ones
Staff Training Descriptions and Examples of
Policies
• Description of the formal skills-
development training seminar/s you
require your senior staff to attend and
an example of the most recent training
seminar they’ve participated in
• Description and examples of industry-
specific training seminars or non-industry
training programs you and your staff
have attended over the last three years
(i.e. SHOT Show University, NSSF
Retailer Seminars, 3point5 training, etc.)
• Description of outside business
consultants used
• Description of formal training
procedures for on-boarding all new
employees, including orientation and
classroom training
• Description of monthly mandatory staff
meetings
• Description or the actual copy of your
written procedures manual that’s readily
available to all employees and is updated
every year
• Description of drug-awareness employee
training
• Description of policy related to greeting
and welcoming customers upon arrival
and departure
• Description of staff training policy
related to answering the phone
• Description of regular staff training
and qualifications required in order for
employees to carry exposed or concealed
firearms while working
• Description of the required annual
decision making and scenario training
employees must go through in order to
carry while working
• Description of how you monitor
employees related to firearms retention
practices and awareness
• Description or actual copy of your
written firearms handling and carrying
policy that explains what employees are
allowed to do with their firearms while
working
• Description of the staff training
credentials your instructors have
• Description of your comprehensive
on-the-job training program provided
to employees/instructors who lack any
formal training and that is provided by a
formally trained instructor
• Description of the range safety officer
component of your business and their
credentials (i.e. full-time range master,
chief range safety officer, range safety
officers, etc.)
• Description or an actual copy of your
written safety plan to include the regular
staff training practice sessions
Uniform Pictures and Description
• Picture of staff uniforms you provide
• Description of the cleaning services used
for employee uniforms
• Picture of employee name tags or names
embroidered on staff shirts
Listed below are the items you must provide along with your completed application so that we may validate your given
scores. Failure to supply this supporting information will prevent your range from becoming an NSSF 3-5 star-rated
business.
Supporting Documentation Checklist:

11
Security & Safety Descriptions and Picture
• Description of background check
practices for new hires
• Description or actual copy of your
written emergency action plan for
common emergencies
• Description of your range safety officer
patrolling practices
• Description of your CCTV camera system
that covers 90 percent of the facility
(inside and outside)
• Description of your CCTV camera
systems remote viewing and playback
options
• Description of your backup video storage
practices
• Description of your business practices
related to having a CPR-certified
employee onsite during hours of
operation
• Picture of your automated external
defibrillator (AED) and a copy of any
document verifying that your business is
maintaining the necessary certifications
for this device
• Describe what your trauma kit includes
and provide a picture of it
Leadership Descriptions
• Describe how you review and update all
your plans on an annual basis
• Description of your management staff
team
• Description of your managers’
educational backgrounds (whether
college degree, professional certification
or overall tenure in the range-retail
or similar business management
experience)
SHOOTING SPORTS DEVELOPMENT
Shooting Sports Development Descriptions
and Pictures
• Pictures showcasing your inventory of
rental guns
• Describe your business practices related
to providing eye and ear protection to
customers
• Describe the introductory programs you
offer throughout the year
• Describe your instructors’ credentials
and the business practices related to this
area
• Describe how your business approaches
the training/instructor segment. If your
business provides training/instructional
classes, please list all the courses
currently offered
• Pictures of the classroom and the audio
and visual aids used
• Describe the new shooter/safety
orientation procedure you provide for all
new shooters and first-time customers
Community Engagement Descriptions
• List the special events (no more
than five) you hosted over the last 12
months that were open to the public,
and provide examples of invitations or
advertisements developed to promote
these events
• List the league programs you held over
the last 12 months (no more than five)
• List the non-profit groups or other
entities you’ve allowed to use your range
at a discounted rate or for free over the
last 12 months (no more than five)
• List the charitable organizations your
business has supported and the amount
of money that has been donated to them
over the last 12 months
• List the local civic groups that you (the
owner) or your managers belong to and
regularly participate in (no more than
three groups)
• List the youth events held at your range
over the last 12 months (no more than
three)
• List the presentations that you or your
staff have delivered to a local or national
group or organization that contributed
to shooting sports development (no
more than three)
Range Equipment & Practices Pictures and
Descriptions
• Picture of your well-maintained, modern
target retrieval systems
• Pictures of your range ventilation system
and the HEPA filtration banks
• Picture of your HVAC’s magnehelic
pressure gauges or electronic air
monitoring system used to ensure timely
filter changes
• Description and a picture of monitoring
practices related to your pressure gauges
• Description of your cleaning practices
related to the floors of your ranges
• Picture of bathroom sinks or wash
stations where you provide a cleaning
product (such as Dlead soap) that rinses
any lead off of your customers hands
after shooting on the range
Environmental Plans, Descriptions and
Pictures
• Surface lead testing procedures plan
• Employee blood lead level testing
procedures plan
• Lead mitigation procedures for staff and
public
• Trap maintenance and mining
procedures plan
• Injury prevention and wellness plan
related to ranges, facilities and lead safety
• Hazardous material handling and
storage plan
• Hazardous material disposal plan
• Description of your procedures related
to regularly conducting lead surface tests
in all employee and public spaces
• Specify which NSSF Lead Management
& OSHA Compliance workshop you or
another staff member participated in
(specific location, or note participation
in a webinar series)
• Description of how you maintain a
laminar air flow of 50-75 feet per minute
across the firing line and pictures
showcasing the testing procedure (i.e.
conducting smoke tests and measuring
air velocity)
• Picture demonstrating that you have
nothing behind the shooting stalls that
would potentially disrupt the laminar
airflow on your ranges.
• Describe the consultation services you’ve
utilized to develop, review and test
your systems and procedures to ensure
compliance with EPA and OSHA
AMENETIES
Retail Store/Pro Shop Description and
Pictures
• Describe what your store’s inventory
includes
• Pictures of your store highlighting how
it’s merchandised in a professional
manner and how all products are clearly
displayed and labeled
• Pictures of your store demonstrating that
display cabinets/cases are well organized,
shelf space is filled and empty spaces
are back filled to present an orderly
appearance
• Pictures of retail areas demonstrating the
quality lighting used to ensure a warm
and bright environment for customers
• Pictures of your separately lighted display
cabinets/cases
Restroom Pictures & Description
• Pictures showcasing your modernized
restrooms (male and female and/or
unisex restrooms)
• Describe your weekly procedures related
to general bathroom facility upkeep and
maintenance
Other Amenities Pictures and Descriptions
• Picture of your beverage vending
machine or similar offerings
• Picture of your snack vending machine
or similar offerings
• Describe your businesses handicap
accessibility amenities and include any
pictures that demonstrate what you’ve
done to accommodate those who are
physically challenged
• Describe your on-the-spot cleaning
services
• Describe your gunsmithing services and
provide background on your gunsmith’s
schooling credentials
• Picture of the lounge area
• Describe your shooting range climate
control system
• Describe the availability of classroom or
meeting room use by outside parties and
provide a couple examples of how other
parties have used it

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