1. 1
JARED L. PANICK
3220 E. 23rd St. / Kansas City, MO / 64127
913-313-2700
jaredLpanick@gmail.com
DOB: 04/14/1983
EDUCATION
Shawnee Mission North High School / Diploma (1997-2001)
Kansas City Art Institute / Printmaking,BFA (2001-2005)
New School – NYC / Art History & Contemporary Culture, MFA (2005-2006)
WORK EXPERIENCE
Sheraton Suites Country Club Plaza // Front Desk Supervisor (02/2016 - 4/2016)
- AssistFrontOffice Manager in scheduling,administrativetasks,enforceemployee policy
compliance.
- Convene Front House “Stand-up” at beginning of every shift(briefingmaintenance,
housekeeping, font desk staff) utilizing Hotel GEI Scores, Arrival/Departurereports,Off-
Market/OOO Rooms List and Daily Focus Schematics.Acting Front House MOD when FOM not
present.
- Complete arrival/departureprocess for guests and group registrations,addingspecial service
codes when needed using Lightspeed.
- Oversee/approve necessary adjustments and authorizeadditional deposits,as well as enforce
property policies when damages arise.
- Address, effectively and efficiently,any guest requests/concerns/comments/complaints and
followthrough with necessary actions per policies and standards to ensureguest satisfaction.
- Maximizesales revenues by effectively “balancingthe house” to ensure a perfect sell and
acknowledging/implementing brand marketing programs.
- Maintain currentknowledge of hotel amenities,local attractionsand actas Conciergewhen
needed. Acknowledge new, returning, regular,loyalty and VIP guests through instituted brand
programs and promotions.
- Participatein property and brand conference calls and staff meetings, and reviewingservice
goals and scores.
- Perform general incomingcommunication duties,includingtakingreservations viatelephone and
electronic registration services,and contactingproper Hotel Services with requests. Fill -in PBX
when needed.
- Spanish translation with guests and employees.
Hampton by Hilton // Guest Service Agent // Spanish Translator (11/2015-1/2016)
- Welcome and fulfill the check-in process for guests and group arrivals.
- Complete the check-out process for departingguests using OnQ hotel systems.
- Manage, effectively and efficiently,guest requests, inquiries and complaints.
- Maximizesales revenues through up-sellingand currentmarketing programs.
- Perform general incomingcommunication duties,includingtakingreservations via
telephone and electronic registration services.
- Spanish translation with employees and guests.

2. 2
Sheraton Kansas City Crown Center // Club Lounge Attendant (Temporary) (08/2015-09/2015)
- Perform Concierge duties for all guests by providingextensive knowledge of hotel amenities,
local attractions,special events, and Kansas City history.
- Become familiarwith KansasCity Metro area tourism and acquireCertified Tourism
Ambassadorship (CTAcertification) for the KC Metro Area TourismAssociation and VisitKC
municipal programs.
- Provideexceptional Food/Beverage service,whilecreating a memorable experience for VIP and
loyalty programguests in the Sheraton Club Lounge.
Marriott Kansas City Downtown // Concierge (Temporary) (06/2015-08/2015)
- Respond to guest requests for special arrangements or services (e.g., transportation,
reservations,dry cleaning) by making arrangements or identifyingappropriateproviders.
- Respond to special requests fromguests with unique needs and followup to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding
area amenities, includingspecial events and activities.
- Answer, record, and process all guestcalls,messages,requests, questions,or concerns.
- Contact appropriateindividual or department (e.g., Bellperson,Housekeeping) as necessary to
resolveguest call,request,or problem.
- Report accidents,injuries,and unsafework conditions to manager; and complete safety training
and certifications.
Artists Helping the Homeless // Programs Assistant// Volunteer (3/2015-Current)
- Assistthe Director and Care Coordinators with daily tasksin transportation,casemanagement,
and inter-community servicecollaboration for the homeless,poverty-stricken, age-out youth,
post-incarcerated,medically distressed and senior clients.
- Aid the Director in implementing marketing strategies for fundraisingand public outreach efforts
of current, ongoingand future projects includingcultivatinginformational/statistical data,
producingPowerpoint presentations,and public speaking/media presentations.
Delta Air Lines, Inc. // FlightAttendant // Purser // Spanish Translator (3/2011-1/2014)
- Ensure safety and comfort on all domestic and international flights were of exceptional and
brilliantquality.
- Trained in ditching,emergency and non-emergency evacuation procedures on all aircraftfleet
(B737, B757, B767, B777, B747,MD-90, MD-80, MD-717)
- Lead flightPurser,when requested, and when flyinga “regular” position ensurea unique
experience, no matter the class.
- FirstClass Customer Service,skilled.
- Spanish Translator –Traveled and lived extensively through Central/South America and Europe)
Republic Airways, Inc. // FlightAttendant // Lead FlightAttendant (3/2010 – 3/2011)
- Ensured the safety of all passengers on regional flights,whileprovidingexcellentcustomer
serviceon all flights.
Charlotte Street Foundation // Urban Culture Project // Project Manager (9/2006 – 3/2010)
- (La Esquina / Paragraph / UCP Open Studios / ProjectSpace)

3. 3
- Freelance Curator,managing the maintenance and installation of regular and technological
exhibitions includingPowerpoint,.MPEG, .AVI, .JPEG projections for exhibition selection.Also,
providingVisual Merchandisingand Physical Construction for all 5 spaces thatthe “UCP”
occupied.
SKILLS and CERTIFICATIONS
- Managerial experience,excellent computer skills(Excel,MicrosoftOffice,Powerpoint,
Photoshop/Illustrator),creativewriting,public speaking,published multipleCritical Artistic
Essays,graphically talented (electronically and handmade),exceptional memorizati on and
organizational abilities,accountable,reliable,intuitive.
- Fluent in Spanish (verbal and written)
- Thorough Lightspeed and OnQ hotel services programknowledge, workingknowledge of Galaxy
- American Heart Association CPR/AED Certification (01/2016)
- VisitKC Certified TourismAmbassador
- Food Handler and Alcoholic Beverage Licenses