1. Janna L. Nassida
4630 Easy St., West Mifflin, Pa. 15122, 412-848-3436, jannalynn71@gmail.com www.linkedin.com/in/jannalynn71Janna L. Nassida
CAREER SUMMARY:
A dedicated Business Development Expert with a genuine passion in delivering superior customized client services. Extremely detail
oriented, focused and resourceful, I recognize business is about respecting and appreciating that every customer is an interview.
SKILLS AND QUALIFICATIONS:
Customer service * Satisfaction * Retention * Confidentiality
Business Development * Strategic Planning * Business Continuity
Business Operations * Legal Compliance * Accreditation
Contract Negotiations * Deadline Enforcements
Team Leader * Management
EXPERIENCE AND ACCOMPLISHMENTS:
CUSTOMER SERVICE * SATISFACTION * RETENTION * CONFIDENTIALITY
 Implemented, maintained, & monitored a 5-STAR Highly Satisfied rating with a novel, anonymous customer service survey
 Hosted public appreciation events for customers and referring channels furthering impeccable company image
 Sponsored industry non-profits for mutually beneficial content marketing streamlining customers for crucial, time-sensitive services
 Hand selected by prominent micro-surgeon for assistance in teaching public awareness class
 Recognized by Chief of Plastic Surgery as inspiration to nationally celebrated holiday “BRA Day”
BUSINESS DEVELOPMENT * STRATEGIC PLANNING * BUSINESS CONTINUITY
 Opened and independently operated a satellite specialty Durable Medical Equipment facility that dominated my target North and
East region causing four competitors to close and refer their clientele.
 Grew business from 0-1,250 new and repeating customers by capturing target market and brand exposure via public relation
campaigns, building referral sources,entrepreneurial business ventures and industry-approved,white paper content marketing
 Proactively offset 25% fee decrease and supplier 15% increase with new service expansions and incorporating technological
advances which aligned company practices and procedures to servicing channels.
 Generated new business and assisted in expanding market footprint for progressive start-up company in the wholesale residential
and commercial lending. Earned multiple performance awards with Lead promotion within 6 months surpassing seasoned staff.
 Assisted in annual lender Diamond and Platinum awards with an expansion to Big Business Partnership with highly respected,
prominent nationwide lender for modernized electronic underwriting privileges, guaranteed best pricing and expedited closings
BUSINESS OPERATIONS * ACCREDITATION * LEGAL COMPLIANCE
 Redesigned and optimized file compliance documents for electronic billing reducing paper claim errors by 100%, increasing
reimbursement time frame by 70% and adopted by accrediting surveyorfor future inspections
 Certified, licensed, accredited, stocked and marketed a turn-key branch within 6 months overcoming Monroeville Zoning issues
 Planned, directed, and managed all independent branch activities from opening while maintaining 100% in compliance to ABC and
BOC National Accreditation standards,HIPPA and Medicare
CONTRACT NEGOTIATIONS * DEADLINE ENFORCEMENTS
 Negotiated highest tier, best supplier pricing in addition to quarterly volume rebates and co-op advertising sponsorships to ensure
company continued an increase in revenues drastically impacted by Affordable Health Care Act
 Prioritized sales team workflow in respect to closing and funding timelines fulfilling client’s contractualterms
 Simultaneously coordinated work across multiple companies, departments,lenders, contractors,buyers and sellers to a unified ,
flawless closed transaction
 Succeeded in Residential and Commercial sales, leasing, and acquisitions with 100% closing ratio on 704 transactions
 Initiated and won “Helen Adams Keller Achievement Award” for negotiating and closing highest single residential transaction
TEAM LEADER * MANAGEMENT
 Mentored an underachieving sales force of 15 to a 60% increase in quality performance through customer-centric methodology
 Led sales force by example surpassing quotas at 200% with 100% closing ratio with 0% rescission
 Preferred contact by internal and external business partners for the ability to trouble shoot and make fast, accurate decisions
 Conducted daily meetings with processing staffto monitor pipeline performance, resolve problems and provide direction
EMPLOMENT HISTORY:
 Durable Medical Equipment Provider, 2009-2015
 Century III Home Equity, 2000-2015
 RE/MAX Realty All Pros, 1993-2000