MCN 2013 - Montreal - Gallery One, One Year Later. Presenters: Jane Alexander, Chief Information Officer and Seema Rao, Director, Intergenerational Learning
The Cleveland Museum of Art created Gallery One to welcome all visitors, offering them new possibilities to experience art in a participatory way through interpretive technology. Fifty-five art objects from the permanent collection are arranged in thematic groupings that cross time and cultures. Interactive, multi-touch screens interpret selected art installations, allowing visitors to engage actively with the art. The 40-foot Collection Wall, the largest multi-touch microtile screen in the United States, allows visitors to discover the full breadth of the collections on view and to shape their own tours of the museum. The ArtLens iPad app works in conjunction with the Collection Wall to provide visitors with rich mobile interpretation of art throughout the museum.
This session will address the three questions most frequently asked by colleagues: Is the concept behind Gallery One working? How can the museum sustain Gallery One? And what are the next steps? We will demonstrate the museum's new ArtLens smartphone app (available in iTunes and the Google store at the end of November 2013), which adds sleek augmented-reality and voice-recognition technologies to the ArtLens app family. We will also share our process in adapting the iPad app functionality and content to the smaller device. We will discuss plans for refreshed art installations and interactive technology in Gallery One. And we will show how the Collections Wall is being leveraged to promote major exhibitions, and as a tool for gauging visitor interest in themes under development for permanent collection installations, exhibitions, and educational program development.
Nell’iperspazio con Rocket: il Framework Web di Rust!
MCN 2013 - Montreal - Gallery One, One Year Later. Presenters: Jane Alexander, Chief Information Officer and Seema Rao, Director, Intergenerational Learning
1. Gallery One,
One Year Later
Cleveland Museum of Art
Jane Alexander, Chief Information Officer
Seema Rao, Director, Intergenerational Learning
3. The Buzz
•4 Muse awards along with multiple design
awards
•150s museums have sent staff for site visits to
Gallery One
•Articles in the New York Times, Fast
Company, and the Wall Street Journal …and
more
•Featured as a Museums & the Web Deep Dive
site for 60 museum professional
4. Gallery One Overview
•Use technology to help visitors see and
understand art in new ways
•Technology is not the art – technology
showcases the art
•Invite visitors of all ages to learn and play in
ways that they enjoy (rather than dictating a
single method of interactivity)
•Attract new visitors and surprise existing
visitors
5. Design Through Collaboration
•Technology, Education &
Interpretation, Design, Curatorial, and Collections
Management departments
•Through this new collaborative development
methodology, the Cleveland Museum of Art is
leading the way not only in the robust blend of art
and technology throughout the gallery experience
but also in museum practice itself.
•
6. Limited opening 12/12/12
• How many people could be in the space?
• Was Wi-Fi working?
• App was on Test flight until January
• Worked out operations & functional space usage
• Open to public on 1/21/13
10. Beacon Goal
• Create a visual introduction to the space that
draws people in
– Achieved: The Chuck Close in juxtaposition
to the Beacon brings visitors into a new
gallery experience
– Future: Look at adding more dynamic
information–making it a dashboard for
the museum
13. Studio Play Goals
• A place for families to play together while
becoming familiar with the museum and
its collection
• Matching/Sorting:
– Support incipient verbal and visual literacy
• Line and Shape:
– Encourage familiarity with the breadth of the
collection & create a connection between
children’s art-making and the art in the
museum’s collection
17. Lens Goals
• Allow visitors to learn about the art through
multiple access points, from specific
information retrieval in the hotspots to
interactive play in the games
– Challenges of “universal access”
– Encouraging new behaviors
– Challenges of easily posting to Social Media
without “sign-ins”
21. Collection Wall Goals
• Allow visitors to see and browse the breadth
of our collection in new and engaging
ways
• Offers a means for visitors to capture
favorites for future exploration of the
galleries
– Coverflow development (took months to discover
code problems)
38. …which in turn updates member activity on the Central
Table (custom PostGreSQL database storing all member
and donor activity from multiple databases)
39. RFID tags are provided for visitors
bringing their own Ipads
40. A unique tag (sticker) is permanently assigned to
the visitor, allowing them to save their favorites
and tours for future visits
41. Gallery One technician instructs Visitors on how
ArtLens interacts with the Collections Wall
50. New operating costs for 2014 –
over 100K
• Staffing (FT and PT)
• Wi-Fi (hosted solution) – now in-house
• Maintenance (equipment and response time )
• Printing
• Misc.
51. Rules
• Easily maintained parts on-site 45 minute
repair window
• Established technologies
• Alternate content during software failure
condition
79. Issues: wireless network
• Original wireless network (2003) was intended to
provide access to visitors in seated public spaces
– café and library
• Expansion and renovation project did not plan
strategically for ubiquitous wireless access
• ArtLens (2012) required greater specificity and
accuracy for wayfinding
• Installed as nearly an afterthought; network nodes
could not interfere with aesthetics of new gallery
spaces
80. Wireless Access point installation
Vendor determined the
number of additional
access points
necessary to allow
accurate triangulation
Recommendations
required cutting in
access hatches in the
ceilings and pulling
CAT6 cabling to each
new location
•not feasible
81. Options for retrofitting?
•Navizon (cloud based location services)
•Small form factor wireless devices linked via wireless mesh
•Fit in existing light track fixtures!
82. Options for retrofitting?
• Relays visitor location to a cloud-based system accessed
via Navizon’s API’s by the ArtLens application
•Quickly installed to roll out ArtLens
83. Still not quite enough
• Increased usage volume due to ArtLens in
addition to regular visitors on their own
devices
• Migrated from an autonomous base
wireless network to a centrally-managed
controller-based wireless network
84. Since September 2013
• Upgraded to Cisco 1262 access points
– CMA now provides speeds up to 100mb (802.11n) as
well as using both 2.4 GHz and 5 GHz frequency
bandwidths to provide the most optimal performance
to the visitor’s mobile device
• Implemented best practices recommendations
from Apple to help provide the best possible
experience while using an iOS based device
• Created a specific wireless SSID for the ArtLens
application that give those devices connected to it
priority network access
85. Biggest Challenge - Architecture
• Marble, metal plaster, and lath interfere with signals
• Conducted a survey study as to how our current
wireless network infrastructure is seen by the
mobile devices most commonly used today.
• CMA is currently working with our internal design
department to come up with creative solutions
87. Evaluation Process
• Literature review conducted
• Iterative process throughout the planning
and development
• User testing (usability, content, tone)
• Observations, surveys, interviews, and
audience panels
• Ultimately realized many different needs
required different approaches
• Will be completed January 2014
88. Mixed-Methods Approach
•
•
•
•
•
Comprehensive in-depth analysis
Pre- and post-visit interviews
Range of topics explored
Visit videotaped with flip cameras
Usually 2 hours of video was recorded per
visit
• Phone interviews completed 2-3 months
later
• Testing re-use, memory, perception
changes
91. Sneak Peak
• Number of visitors to Gallery One to date? 96,000
• Number of ArtLens apps downloaded? 9,151
• How many images does the average visitor
"favorite“ per session? 5
• On the Lens, between April 1 and October 31, over
5,300 people have struck a pose, 4,800 have made
a face, and 2,500 vases have been made…
• How many visitor-created tours have been
uploaded to ArtLens? Over 1000
• Most favorited artwork: Monet’s Water Lilies
93. Gallery One 2.0: January 2016
•
•
•
•
•
•
Implementing museum-wide digital strategy
Evaluate and sequence artwork rotations
Review evaluations and analytics
Plan and design through collaboration
Add Conservation and Collections to team
Add more analytics to the interactives to refine
feedback
• Beacon: Revisit
• Keep researching and implementing innovative
visitor experience-focused technologies