1.
James DeCarlo
1061 Ohana Way , Apt #204 | North Port, Florida 34289 | ​ ​jdecarlo911@hotmail.com​ ​ | 609­334­4510
OBJECTIVE​ ​.​ ​....
Proven leader seeks a position that will challenge and use my management experience, education and acquired skills to
positively impact company performance and profitability while providing personal and professional growth.
EXPERIENCE
Tunstall Healthcare Group​ ​ Long Island , New York ​ ​ February 2012 ­ Present
Supervisor (remote employee)
I am currently supervisor of operations for Alpha Message Center and North Shore Answering Service, both divisions of
Tunstall Healthcare Group. We are primarily the after hours response line for many practices, hospitals, law offices, HVAC
companies and building maintenance. I have over 5 years experience with about 2 years of supervisory experience. I oversee 2
separate and upwards of 25 employees on a daily basis. I am extremely quick on my feet and confident in high stress
situations, all while keeping a smile on my face. My duties include:
● Working one on one with clients to assess customer service needs and issues as well as manage their accounts.
● Managing a multi­line phone system, directing incoming calls to the appropriate individuals in a timely manner.
● Enforcing, tracking, and insuring compliance with all organization policies and procedure.
● Maintained appropriate logs and records while adhering to strict HIPAA guidelines.
● Handled emergency situations following appropriate procedures & properly documenting records accurately.
● Gathering information for status reports and presenting it to upper­level management.
● Filing, faxing and creating correspondence within, as well as, outside of the company.
● Training & evaluating staff by providing appropriate feedback regarding performance & training requirements.
● Prioritizing workload and delegating duties to meet deadlines.
Galloway Dental Labs​ ​ Galloway , New Jersey ​ ​ ​ ​ January 2011 ­ February 2012
Delivery Driver
● My primary responsibility was to deliver work & products to various doctors in Atlantic County. I also handled
● Some lab work.
Shoprite​ ​ Absecon , New Jersey ​ ​ ​ ​ November 2009 ­ December 2010
Overnight Stock
● My duties include stocking and preparing assigned aisles after hours for the next day.
EDUCATION
Absegami High School​ ​ Galloway, New Jersey June 2007
High School Diploma, GPA 3.5
Lincoln Technical Institute​ ​ Mt. Laurel, New Jersey September 2009
Certificate, GPA 3.6
References available upon request.