Looking for a fresh way to maintain your commercial refrigeration equipment? Choices by Foster lets you choose the package that suits your operation. Including the new G2 Ultra package - the first 10 year warranty option in the industry.

1. Your flexible care
options from Foster

2. Our refrigeration products have been
engineered to provide years of exceptional
performance, efficiency and reliability. But even
the most reliable products require some level of
care to ensure optimal performance, month
after month, year after year. It is all about
making sure your food is safe and that your
ingredients can be kept fresher for longer.
We feel it’s important that our customers can
come to us to choose the aftercare options that
work for them. Whether it’s a warranty, an
extended warranty, a preventative style
maintenance plan or a pay-as-you-go
on-demand repair service, across all aftercare
options, Foster is uniquely placed to deliver for
you in a way that no one else can.
Where aftercare isn’t
an afterthought
Contact Foster today
0843 216 8822
service@foster-uk.com
fosterrefrigerator.co.uk/choices
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We understand
legal compliance,
so you don’t
have to.

3. Choose the aftercare option
that’s right for you
Assess
Our 30 point inspection and
maintenance plan
One low payment for
ultimate peace of mind
Make your investment
go further
Assist
Our pay-as-you go
repair service
The best value guaranteed
quality on demand service
as and when you need it
Genuine Foster Parts
Genuine replacement parts direct from the manufacturer
Assure
Standard
5 day - 48hr response
Premium
7 day - 24hr response
Foster, first to offer up to 10 years
of care for our G2 cabinets and
counters when you purchase a
“LIFETIME OF CARE” Plan*
*G2 Ultra available on all new G2 products for up to 10 years or
the serviceable life of the product. Terms and conditions apply
www.fosterrefrigerator.co.uk/G2Ultra
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Our extended warranty
options

4. Assure
Thank you for choosing Foster. As you know, Foster
build products to an extremely high standard and we
build them to last. But our products do need a level
of care to ensure ongoing optimal performance and
as the product specialists we want to deliver that
care for you.
A Foster Assure extended warranty gives you the
assurance that your refrigeration system will be
cared for by the people who know it best.
From our extended warranties – Assure Standard
and Assure Premium, Foster choices offer two simple
warranty packages for whatever best suits your
business needs.
Choose the right warranty packages for
your business:
Assure
Standard
Assure
Premium
1 year additional warranty
Monday to Friday (8.30am – 5pm)
Monday to Sunday (9am – 9pm)
Genuine Foster parts
Nationwide repair service
All work undertaken by fully qualified Foster factory
trained technicians
Annual Foster health check
Extra year:
£150 food storage
products
£175 ice machines
Other packages available
Extra year:
£190 food storage
products
£220 ice machines
Other packages available
Excellent customer service –
that’s assured
reassuring expert care
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5. As the manufacturers of your machine, we
understand our products better than anyone else
and we are best placed to care for them.
A Foster choices warranty gives you that
irreplaceable direct link to us, the manufacturer:
The technicians you see will be Foster factory
trained and approved to the highest industry
standards
As the manufacturer and designer of your
product we are uniquely qualified to
diagnose and correct any faults
Your business matters to us – you’ve bought a
Foster product and as the manufacturers we
aim to help you to look after your investment
throughout its life, so you’ll be happy to buy a
Foster in the future
How can a Foster Assure
warranty benefit you?
Contact Foster today
0843 216 8822
service@foster-uk.com
fosterrefrigerator.co.uk/choices
5

6. G2 Ultra
reassuring expert care
Foster, first to offer up to 10 years
of care for our G2 cabinets and
counters when you purchase a
“LIFETIME OF CARE” Plan*.
It’s difficult these days to understand the
difference between a good warranty offer
and a bad one.
Have the manufacturers inflated their prices
to cover the warranty?
Are there hidden clauses buried somewhere
deep in the small print?
Have you maintained the product in
accordance with the ‘not so clear’
guidelines required by the manufacturer?
The G2 Ultra way is the clear way
Foster has launched the G2 Ultra “LIFETIME OF
CARE” Plan to help you navigate through the murky
waters of poor warranty offers. We don’t want our
customers to be second guessing warranty clauses
and jargon – we just want you to know how your
product is protected.
The G2 Ultra Plan is very simple ...it covers parts and
labour costs and importantly includes regular health
checks by a Foster trained technician, for the
serviceable life of the product ...all for just £7.99
per month.
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Annual health
check
INCLUDED!

7. A “LIFETIME OF
CARE” Plan for
just £7.99 a
month.
Contact Foster today
0843 216 8822
service@foster-uk.com
fosterrefrigerator.co.uk/choices
*G2 Ultra available on all new G2 products for up to 10 years or
the serviceable life of the product. Terms and conditions apply
www.fosterrefrigerator.co.uk/G2Ultra
Industry leading, clear and
transparent aftercare from Foster
It really is that straight forward; the
G2 Ultra Plan from Foster offers you:
Foster trained technicians maintaining your
G2 product
Our promise that only genuine Foster parts will
be fitted, helping to maintain the products
performance and life expectancy
All major parts and labour costs relating to
manufacturer defects will be covered
Total peace of mind that the hardest working
piece of equipment in your kitchen is well
looked after
Choose what’s right for you - take the standard
warranty or a G2 Ultra “LIFETIME OF CARE” Plan.
Now we guess you’re asking ‘but what’s the serviceable life of the product’,
right? Well, with G2 Ultra we will cover your G2 product for up to 10-years with
the simple exclusion of everyday wear and tear items, or product misuse and
abuse. We think that’s a fair deal. The £7.99 a month includes the cost of
parts, labour and annual health checks ensuring that your product is always
running at optimum performance. We’ve listed very clearly what we mean by
wear and tear items which can be found at www.fosterrefrigerator.co.uk/G2ultra
as well as payment terms and conditions.
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8. Your Assess inspection and
maintenance plan direct from
the manufacturer
Assess
Foster believes that there is truth in saying that
‘Prevention is better than cure’ and while Foster
products have been designed to the highest
standards, all our machines do still need regular
maintenance to keep them in the best possible
working order.
As the manufacturers of your machine, Foster
understand it better than anyone else and so
naturally, we’d prefer it’s us who ensures your
refrigeration system is kept working at its
optimal level.
Assess Our inspection and maintenance plan
Full UK network coverage
Work undertaken by fully qualified Foster factory trained technicians
Detailed 30 point inspection
Advice on legal compliance
optimum performance, expertise guaranteed
F-gas qualified
CG 2079 compliant
Safe contractor accredited
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Bespoke
plans available
Call today for a quote
Discounts available for
multiple products and sites
We understand legal compliance, so
you don’t have to

9. How can a Foster choices Assess
inspection and maintenance plan
benefit you?
A Foster choices Assess plan ensures we’re always
there to inspect and maintain your refrigeration at
regular intervals, both to safeguard ongoing efficient
performance and to protect your business against
the risk of more serious damage somewhere down
the line. We want to ensure that your food is
always safe and that your product is working to
maximum efficiency.
Regular maintenance will typically lower your
machines’ running costs, prolong its operational life
span and reduce energy consumption.
Keep your product in great working order to
reduce these risks:
Field tests show that over a period of time the
condenser can block. Even a partially blocked
condenser can increase energy consumption by up
to 28%. This can also lead to fan motor failures
and poor cabinet performance.
Gas leakage can increase consumption by 100%.
As a Foster choices Assess customer, you’ll have more
choice over what’s best in your individual
circumstances. Our experts give you all the
information you need to best suit your business and
make advance planning decisions – whether choosing
to replace or repair products, it’s always you that’s in
the driving seat.
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Contact Foster today
0843 216 8822
service@foster-uk.com
fosterrefrigerator.co.uk/choices
Because we look after all
makes and models, we can
take care of all of your
refrigeration equipment.

10. Assist
Foster Assist: pay-as-you-go
repairs direct from Foster
flexible, affordable, transparent
Contact Foster today
0843 216 8822
service@foster-uk.com
fosterrefrigerator.co.uk/choices
We know that some businesses don’t want
contracts and up-front payments, but prefer the
ease of simply having access to great customer
service – as and when they need it.
With Foster Assist, you only pay for the services you
use, when you use them. And what’s more, with this
pay-as-you-go package, you pay according to a
pre–agreed price so you’ll know in advance exactly
how much everything will cost – giving you peace
of mind.
Have you ever received a bill and it wasn’t what you
were expecting? Have you thought about what a
call–out charge really covers?
Beware the hidden costs:
How many visits to your site will be needed? And
does the technician need to order parts and return
to site more than once?
Will the fault be diagnosed correctly
first time?
How long should it take to fix a problem?
Do the parts actually need to be replaced?
Are parts genuine and what are you being
charged for them?
Traditional schemes can hide a variety of such costs,
where a cheap call-out can soon snowball into a
huge bill. Not so with Foster Assist. We are
transparent in our call out costs and ensure the
important factors such as: the number of visits to
site, time to fix a job, ability to diagnose a problem,
parts replacement, parts costs and the use of
genuine parts are all taken into consideration and
clearly understood in advance.
We believe in great customer care, honesty and
rapid response times without hidden costs.
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11. Honest and transparent -
no hidden costs guaranteed
It’s not about low rates
- it’s the total cost of
the call that counts
Pre-agreed costs and pricing for repair work
including published parts prices
Full UK wide network coverage
Fast call response times and expert technicians on
call as and when you need them
All of our technicians are factory trained and know
the products well, including other brands
We know the products and the parts required,
that’s how we have such high first time fix rates
Your refrigeration equipment runs 24 hours a day, 7 days a week so you need to ensure that you
don’t compromise when it comes to repair. As the manufacturers and designers of your product
we are best placed to save you money on the total cost of repair and this is how:
We will correctly diagnose any problems and let
you know your options –e.g. replace or repair
We only fit genuine parts that provide
performance and longevity
We won’t replace parts that don’t need replacing
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12. Foster Refrigerator,
Oldmedow Road,
King’s Lynn
Norfolk PE30 4JU
United Kingdom
Foster is a division of ITW
We reserve the right to change specifications without notice.
choices 09.12
By Appointment to
Her Majesty Queen Elizabeth II
Suppliers of Commercial Refrigeration
Foster Refrigerator, King’s Lynn
ISO 9001 ISO 14001
Foster Refrigerator is the UK’s leading
commercial refrigeration manufacturer.
Foster sell a wide range of award-winning
refrigeration equipment and systems pioneering
new standards in temperature control, hygiene
and efficiency.
Contact Foster today
0843 216 8822
service@foster-uk.com
fosterrefrigerator.co.uk/choices