1. Jagdish J Kulkarni
IT Program / Project Manager
10242 Beardon Dr., #3 jagdish.kulkarni@gmail.com
Cupertino, CA-95014 USA Mobile: (562) 396-8546
SUMMARY
· 15+ years of experience in IT industry with current focus on Program/Project Management i.e.
Planning, Scoping, Estimation, Scheduling, Tracking, Resource Management, Change Request
Management. Have thorough understanding of Software Development Life Cycle (SDLC)
· Expertise in Global Cross-functional Coordination, Client Relationship Management, Strategic
Business Planning & Vendor Management
· Well conversant with Agile-Scrum Framework. Expertise in Scrum Activities like Sprint & Release
Planning, Daily Scrum Meetings, Sprint Review & Retrospective and experience with Scrum
Artifacts like Product Backlog, Spring Backlog, User Stories & Burn Down Charts
· Well conversant with PMP framework (based on PMBOK version 5) developed by PMI
· Excellent Analytical Skills, Communication skills, Leadership Qualities, Self-motivated, Interpersonal and
Management skills.
· Industry experience of domains such as Manufacturing, Retail, Government, Justice & Public Safety, e-
Commerce, Insurance, Finance/Mortgage
TECHNOLOGY PROFILE
Applications MS Office (Word, Excel, Power Point, Visio), MS Project, iWork
for Mac( Pages, Numbers, Keynotes), SQL, Atlassian Confluence
Web Application Development Java/J2EE, Struts, Spring, XML, SOAP, UML
Databases Oracle, MS SQL Server, MS Access
Operating Systems Windows 2K, Windows NT, Unix-AIX
CERTIFICATIONS
Project Management Professional (PMP) Certification by PMI, USA in 2013 (based on PMBOK 5)
Certified Scrum Master (CSM) from Scrum Alliance in 2013
EDUCATION
Bachelor of Engineering (B.E.) in Electronics Instrumentation, University of Mumbai, India.
PROFESSIONAL EXPERIENCE
 As an IT Project/Program Manager with Infosys Ltd. engaged with following projects from October
2012 – till date
AppleCare Apple Inc., Cupertino CA
AppleCare is a group of systems in Apple that provides technical support to customers and handles
the repair of all Apple products.

2. Role/Responsibility: Member of Program Management Office
· As a member of PMO, was responsible for multiple projects being executed in various modes like
continuous enhancements as well as new development.
· Managed scope, cost and schedules with the help of continuous monitoring and status tracking.
· Facilitated coordination and communication amongst various support services groups.
· Responsible for InfoSec Audits and Overall Change Request Control
· Managed global teams and involved in Staffing Planning & Resource Management
· Maintained Issue Log and provided resolutions by promoting collaboration within teams.
Environment: Java/J2EE, Cocoa, Oracle PeopleSoft
GSX Apple Inc., Cupertino CA
AppleCare projects were bundled into a single program in order to share the same timeline for different
phases and single deployment catering to all the business regions across the entire globe for the
AppleCare Global Service Exchange i.e. the application being used for providing service to various Apple
products like iPhones, iPads, iPods, Mac-books etc.
Role/Responsibility: Program Manager
· As a Program manager, managed 7 projects under Lane1 program. Total team size was 80 at peak and
looked after entire delivery of this program.
· Was responsible for entire coordination with cross-functional groups like SAP, BU, and CRM etc.
· Was single point of contact for all InfoSec Audits, Change Request Management,
· Managed communication with globally disbursed teams
· Actively involved in Build & Deployment Planning as well as Quality Planning and Coordination
· Involved in Staffing Planning & Resource Management
· Managed Issue Log and provided resolutions by promoting innovations and collaborations
Environment: Java/J2EE, JBoss, Spring, Oracle, Splunk
PACE Cisco Systems Inc., San Jose CA
PACE program has been undertaken to develop standard collaborated product development process on
Oracle Agile PLM platform. This is an end-to-end Product Lifecycle Implementation project involving
process harmonization and design, techno-functional solution design and development, testing and
deployment.
Role/Responsibility: Member of Program Management Office/Scrum Master
· As an Agile Program Manager and Scrum Master coordinated amongst various scrum teams from
cross-functional groups (e.g. End-to-End Solutions track, New Capabilities track, Data Migration
track, IT track etc.),
· Run the scrum with various 4 weeks sprints i.e. POC, CRP etc.
· Being a member of PMO worked on gaining its support for agile transformations and adoption.
· Identified & resolved impediments amongst various tracks for continuous improvement
· Coached Product Owners to create product vision and roadmap and to prioritize backlog
· Organized sprint planning session, release planning meeting, daily standup, sprint review and
retrospective.

3. Environment: Oracle Agile PLM platform
 As a Consultant with Sierra Systems Inc. engaged with following project from April 2011 – October
2012
TEAMSII – EIS LAPD, Los Angeles, CA
Early Intervention System helps a police department to promote and protect officer’s careers and safety,
to encourage and enforce best policing practices and to provide consistent and excellent service to the
community.
Role/Responsibility: Scrum Master/Project Manager
· Formulate strategies and plans for analyzing business processes to identify priorities
· Involved in coaching Product Owners to create product vision and roadmap and to prioritize backlog
based on business value.
· Helped Business Users/Analysts to write effective user stories
· Organized scrum training sessions to client’s Product Owner and team
· Involved in establishing best Scrum practices (e.g. Sprint & Release Planning, Daily Standup, and
Review & Retrospective etc.) and its core values.
· Overall Project Management including controlling cost, staffing and integration of components
Environment: Java/J2EE, Struts & Spring Framework, IBM Websphere 7.1, Oracle 11g, AIX 5.3, SVN
 As a Consultant with Deloitte Consulting engaged with following project from March 2009 – January
2011
California Case Management System (CCMS) Deloitte Consulting, Santa Ana CA
CCMS meets the needs of all courts to implement a statewide trial court financial system, accounting
processing center, and statewide treasury providing a common interface and an application.
Role/Responsibility: Scrum Master/ Technical Project Manager
· Worked with business owners and SMEs to understand the business process needs and analyzed the
requirements.
· Organized sprint planning sessions, daily standup, sprint review and retrospective. Run the scrum in 4
weeks sprints
· Involved in coaching Product Owner and Scrum Team (Business Analysts, Developers, and Testers)
to embrace the scrum framework.
· Managed the development activities for a team of 8 resources.
· Created metrics to monitor the health of the project and team through daily burn down and velocity
graphs
Environment: Java/J2EE, JMS, Struts, Weblogic, Eclipse, EJB3, Oracle 10g, Rational Clear Case
 Worked as a FTE with IBM Software Group, Costa Mesa CA from August 2006 – February 2009
Role/Responsibility: Systems Architect/Technical Project Manager
· Understand the business requirements to propose appropriate FileNet solution.

4. · Mentoring customers on various FileNet technologies like ECM, BPM, Process Designer, Process
Configuration Console, eForms and Workplace.
· Preparing HLD and LLD for FileNet applications based on Java/J2EE stack.
· Estimation and Planning, Work Allocation, Tracking & Monitoring.
While working with IBM, engaged with following projects:-
Enterprise Content Management System Design BCBS of AL, Birmingham AL
BCBS of AL is using IBM FileNet Content Engine (CE) as an Image Repository for claim forms.
Enterprise Grant Management System MN Dept. of Education (MDE), Roseville MN
EGMS automated grant workflow for various schools and educational organizations in Minnesota.
Workplace Entry Template Customization First Energy, Akron OH
Customizing of P8 Document Entry Templates in order to pre-populate the data from last used template.
Environment: Java/J2EE, XML, Struts, FileNet P8
 As a Tech Lead (Java/J2EE) with Global Touchpoints Inc. engaged with following project from July
2005 till August 2006
RESOLVE – Real Estate Owned Ameriquest Mortgage, Orange CA
REO within the Resolve is used for disposing of properties, taken back by the lender or foreclosed.
Environment: Java/J2EE, XML, Struts, Oracle8i, BEA Weblogic, Eclipse
 As a Project Lead/Tech Lead (Java/J2EE) with MajescoMastek engaged with following projects
from November 2002 till July 2005
RightRisk Product Development ePolicy Inc., Los Angeles, CA
RightRisk architecture provided a hybrid solution to automate insurance products.
Environment: Java/J2EE, Struts, XML, Eclipse, ATG Dynamo, Oracle8i, CVS
 As a Senior Software Engineer (Java/J2EE) with iGate (formerly Patni) worked on following
projects from July 2001 – August 2002
e-BCN (e-Business Change Notification) GE Appliances, Louisville, KY
eBCN (Sourcing) follow up the Business Changes from the technology team to the buyers and Suppliers.
e-Solicits & Cross Sell Enhancement GE Appliances, Louisville, KY
GE Appliances offer warranty/solicits to customers for the sold appliances (GE products).
e-VCR (e-Virtual Control Room) GE Lighting-Europe, Hungary
e-VCR monitors and modifies the various processes at electric goods manufacturing plants across
Europe.
Environment: Java/J2EE, XSL, SOAP, Apache WS, Enhydra, Rational Rose (UML), Oracle 8.x, eMatrix
 As a Software Engineer (Java/J2EE) with MajescoMastek worked on following projects from
March 1999 till May 2001

5. Shipment Management System CSX Lines, Dallas, TX
SMS was used by CSX Lines, a shipping company in the USA to operate vessels and manages the ports.

6. Shipment Management System CSX Lines, Dallas, TX
SMS was used by CSX Lines, a shipping company in the USA to operate vessels and manages the ports.