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A Marketing Makeover
for Unsexy Industries
Jacquelyn Miller - @JacquiMiller




                             TALK ABOUT US USING   THE EVENT
                             #FUTUREM              #XXXXXXXXXX
image from cleverthursday.com
(There is a ninja in this picture, too)
What does it mean
to have fun in
marketing?




             (There is a ninja in this picture, too)
Inbound
     Content-driven
             Customer-centric
                        Engaged
Blogging
      Video
         Social Media
                 Guerilla tactics
“Lack of transparency is
 especially problematic for
  younger generations who
 grew up on Facebook. For
 these people, privacy and
  transparency have much
different meanings than they
 do for someone who didn't
 grow up in the digital age.”

- Marketing Lessons from the Grateful Dead,
David Merriman Scott & Brian Halligan, pg. 31
1. Bypass Accepted Channels

1. Keep Failing

1. Free Your Content
1. Bypass Accepted Channels

1. Keep Failing

1. Free Your Content
"Traditional marketing may be dead, but
  the new possibilities of peer influence-
  based, community-oriented marketing,
  hold much greater promise for creating
   sustained growth through authentic
         customer relationships.”

– Bill Lee, “Marketing is Dead”, Harvard Business Review Blogs, 6 Aug 2012
Social Networks + Health 2.0




#XXXXXXXXXX                       11
1. Bypass Accepted Channels

1. Keep Failing

1. Free Your Content
- Samuel Beckett




image from swissmiss.com
(There is a ninja in this picture, too)
"We're trying to create new relationships with
    entrepreneurs and innovators and developers who
        are doing out-of-the-box thinking around
                     healthcare […]”
        - Kyle Armbrester, AthenaHealth Boston Globe, 6 June 2012




#XXXXXXXXXX                                                         15
1. Bypass Accepted Channels

1. Keep Failing

1. Free Your Content
In the 21st century,
 new trust networks
 and the reputation
capital they generate
will reinvent the way
   we think about
   wealth, markets,
 power and personal
 identity in ways we                     MARKETING
    can’t yet even
       imagine.

- Rachel Botsman, “The currency of the
   new economy is trust.” TedGlobal
           2012, June 2012
Making the simple
      complicated is
commonplace; making the
  complicated simple,
awesomely simple, that’s
        creativity.
    - Charles Mingus
The next time someone complains
about Millennials, maybe remind
 them who linoleum-ed over all
      the hardwood floors.
       - Julieanne Smolinski (@boobsradley), Twitter
#XXXXXXXXXX   22
A Marketing Makeover
for Unsexy Industries
Jacquelyn Miller - @JacquiMiller




                             TALK ABOUT US USING   THE EVENT
                             #FUTUREM              #XXXXXXXXXX
References

• http://blogs.hbr.org/cs/2012/08/marketing_is_dead.html
• http://www.latimesmagazine.com/2011/01/q-la-amy-poehler.html
• http://www.amazon.com/Marketing-Lessons-Grateful-Dead-
  Business/dp/0470900520
• http://www.ted.com/talks/rachel_botsman_the_currency_of_the_new_e
  conomy_is_trust.html
• http://www.technologyreview.com/news/418874/patients-social-
  network-predicts-drug-outcomes/
• http://www.patientslikeme.com/
• http://www.athenahealth.com/cmp/more-disruption/more-
  disruption.php?intcmp=10011572
• http://www.forbes.com/sites/davechase/2012/09/09/patient-
  engagement-is-the-blockbuster-drug-of-the-century/
A huge upside of technology has been its
     democratization, giving ordinary access to
information and tools that had previously been the
   preserve of the few. Industry after industry has
  seen the creative destruction wreaked upon it as
 Internet technologies pull down walls. Health care
has, so far, remained relatively unscathed. For how
                    much longer?

– Ben Rooney, “Health Care is the Next Frontier for Big Data”, Wall Street Journal, 19
                                     Jan 2012

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A FutureM 2012: Marketing Makeover for Unsexy Industries

  • 1. A Marketing Makeover for Unsexy Industries Jacquelyn Miller - @JacquiMiller TALK ABOUT US USING THE EVENT #FUTUREM #XXXXXXXXXX
  • 3. (There is a ninja in this picture, too)
  • 4. What does it mean to have fun in marketing? (There is a ninja in this picture, too)
  • 5. Inbound Content-driven Customer-centric Engaged Blogging Video Social Media Guerilla tactics
  • 6. “Lack of transparency is especially problematic for younger generations who grew up on Facebook. For these people, privacy and transparency have much different meanings than they do for someone who didn't grow up in the digital age.” - Marketing Lessons from the Grateful Dead, David Merriman Scott & Brian Halligan, pg. 31
  • 7. 1. Bypass Accepted Channels 1. Keep Failing 1. Free Your Content
  • 8. 1. Bypass Accepted Channels 1. Keep Failing 1. Free Your Content
  • 9.
  • 10. "Traditional marketing may be dead, but the new possibilities of peer influence- based, community-oriented marketing, hold much greater promise for creating sustained growth through authentic customer relationships.” – Bill Lee, “Marketing is Dead”, Harvard Business Review Blogs, 6 Aug 2012
  • 11. Social Networks + Health 2.0 #XXXXXXXXXX 11
  • 12. 1. Bypass Accepted Channels 1. Keep Failing 1. Free Your Content
  • 13. - Samuel Beckett image from swissmiss.com
  • 14. (There is a ninja in this picture, too)
  • 15. "We're trying to create new relationships with entrepreneurs and innovators and developers who are doing out-of-the-box thinking around healthcare […]” - Kyle Armbrester, AthenaHealth Boston Globe, 6 June 2012 #XXXXXXXXXX 15
  • 16. 1. Bypass Accepted Channels 1. Keep Failing 1. Free Your Content
  • 17.
  • 18.
  • 19. In the 21st century, new trust networks and the reputation capital they generate will reinvent the way we think about wealth, markets, power and personal identity in ways we MARKETING can’t yet even imagine. - Rachel Botsman, “The currency of the new economy is trust.” TedGlobal 2012, June 2012
  • 20. Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity. - Charles Mingus
  • 21. The next time someone complains about Millennials, maybe remind them who linoleum-ed over all the hardwood floors. - Julieanne Smolinski (@boobsradley), Twitter
  • 23. A Marketing Makeover for Unsexy Industries Jacquelyn Miller - @JacquiMiller TALK ABOUT US USING THE EVENT #FUTUREM #XXXXXXXXXX
  • 24. References • http://blogs.hbr.org/cs/2012/08/marketing_is_dead.html • http://www.latimesmagazine.com/2011/01/q-la-amy-poehler.html • http://www.amazon.com/Marketing-Lessons-Grateful-Dead- Business/dp/0470900520 • http://www.ted.com/talks/rachel_botsman_the_currency_of_the_new_e conomy_is_trust.html • http://www.technologyreview.com/news/418874/patients-social- network-predicts-drug-outcomes/ • http://www.patientslikeme.com/ • http://www.athenahealth.com/cmp/more-disruption/more- disruption.php?intcmp=10011572 • http://www.forbes.com/sites/davechase/2012/09/09/patient- engagement-is-the-blockbuster-drug-of-the-century/
  • 25. A huge upside of technology has been its democratization, giving ordinary access to information and tools that had previously been the preserve of the few. Industry after industry has seen the creative destruction wreaked upon it as Internet technologies pull down walls. Health care has, so far, remained relatively unscathed. For how much longer? – Ben Rooney, “Health Care is the Next Frontier for Big Data”, Wall Street Journal, 19 Jan 2012