1. Jackie Abdon
Atlanta, GA
(404) 723‐8014
jackieabdon@yahoo.com
Driven, highly‐qualified risk management professional offering risk management and international claim management
experience. Results‐focused and effective leader with proven ability to manage. Strengths in:
 Minimizing the total cost of risk through effective claim
management
 Developing key performance indictors
 Leveraging data and reporting to minimize costs
 Leading large, dispersed risk management
teams
 Crisis management for catastrophic claims
 Effective TPA management
PROFESSIONAL EXPERIENCE
The Coca‐Cola Company (formerly Coca‐Cola Enterprises), Atlanta, Georgia
Claims Manager, Workers’ Compensation (2008 – Present)
Responsible for directing all aspects of Coca‐Cola’s $95 million global workers’ compensation program with nearly 9,000 claims per year.
Leads a team of 60 internal and external claims professionals.
 Reduced legacy claim costs over $8M in 24 months through enhanced claim management strategies.
 Reduced claim frequency 14% and average claim duration 7% by developing a web‐based workers’ compensation training program.
 Led effort to build a Canadian and European common claim handling framework from the existing fragmented, five‐country
approach.
 Leader of the cross‐functional crisis management team responding to catastrophic losses.
 Supports insurance negotiations, including preparation of claims underwriting information and meeting with brokers and
underwriters.
Marsh, Atlanta, Georgia
Vice President, Claims Consultant (2005 – 2008)
Responsible for the management, advice, and claims advocacy for client’s workers’ compensation claims across multiple industries.
Consulting work included claim audits, claim reviews, and closure projects as well as program design and implementation.
 Helped a UK‐based hospitality client reduce total incurred claim costs by $4.8M and outstanding claim count by 38% over a 12‐
month time period.
 Led the effort to assist a large, international construction client develop a best practices audit tool to better focus TPA claim
management practices, improving audit from 79% to 92% in 12 months as well as producing more accurate reserves and timelier
claim settlements.
 Successfully managed 18 clients with a total inventory in excess of 6,000 open claims; responsibilities included excess and
catastrophic claim reporting.
 Introduced performance‐based guarantees to manage TPA outcomes and achieve best practice scores greater than 90%.
Travelers Insurance Company, Atlanta, Georgia
Assistant Regional Claim Account Executive (2003 – 2005)
Responsible for a 12‐person account executive team managing all aspects of workers’ compensation claim operations in 50 states, across
multiple clients with more than 40,000 incidents a year and total incurred claim costs in excess of $100M dollars.
 Achieved corporate savings in excess of $2M by attaining 99% customer retention.
 Saved in excess of $100,000 dollars annually and reduced public relations risk by developing proactive strategies to reduce litigation.
 Reduced claim cost leakage an average of 5‐10% by analyzing critical vendor relationships, providing recommendations and
identifying additional TPA/carrier training needs.
 Directed and negotiated settlements for multi‐million dollar employee injury claims.

2.
Kemper Insurance, Atlanta, Georgia
Account Manager (1989 – 2003)
Responsibilities included management of 18 claim offices in the Southeast Region for the claim executive team, performing all facets of
workers’ compensation claims including investigation, documentation, resolution, and providing loss prevention recommendations to
clients.
 Analyzed loss and reserving data to monitor claim management effectiveness, including reporting on key performance indicators.
 Coordinated and facilitated claim reviews, stewardship meetings, and participated in business development meetings.
 Supported Kemper’s RMIS system including user training and identifying system enhancements.
 Identified, evaluated, analyzed and documented existing processes within the claims department.
 Partnered internally and externally to investigate and defend serious, fraudulent, and litigated claims.
 Leveraged strategic account data reporting to help customers improve claim cost leakage and better manage key services like loss
control, medical management and vocational rehabilitation.
Kemper Insurance, Miami, FL; Atlanta, GA; Dallas, TX
Regional Operations Coordinator (1975 – 1982)
Responsibilities included all facets of managing workers’ compensation claims, including investigation, documenting, negotiating and
settling claims for both litigated and non‐litigated claims.
 Coordinated vendor referrals for additional investigation or litigation management.
 Leverage appropriate cost containment techniques to minimize claim costs.
 Manages claim‐related recoveries, including subrogation, Second Injury Fund, and Social Security offsets.
 Provided claim reporting and claim status updates to applicable excess carriers.