Everyday your phone rings with potential new members and in this session you’ll learn how to maximise every contact on the phone. But then also learn the skills to convert a soft enquiry to a hard lead! You will even receive a fool proof script to get you started on converting leads to sales!

1. Welcome to the Webinar Series! Todays session is: The Lifeline to Our Business – the incoming call. You may also like to check out www.ActiveMgmt.com.au while you wait.

2. The Lifeline to Your Business – the incoming call ~ Your first opportunity to make a friend, make the most of it ~

10. _____________ and your last name? If there is a problem at our end, I would like to be able to call you and reschedule, could I ask your mobile number? And at work? If you have a problem at your end, could you give us a call as we work by appointment? Is that OK? Do you know where we are located?” Thank you. Now when you get to the Club, go to the Front Desk and let them know that you are getting together with me. Again, my name is _____________. They’ll give you an Exercise History to complete which we will run through together, Ok Great (Name) we look forward to meeting you on _____________ at _____________. Have a great day and see you then.

17. Remember . . . The greatest sales people today are not the greatest persuaders but rather the greatest creative problem solvers!

18. Any questions . . .

19. Justin Tamsett B.Ed (Phys & Health Education) Feel free to contact JT: [email_address] or 0438 015 677 Follow JT on Twitter: @JTActiveMgmt To read JT’s blog: www.justintamsett.com Become an Active Management Fan on Facebook: www.facebook.com/activemanagement And for more information on Active Management helping your business go to: www.activemgmt.com.au "What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others." Pericles