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The future of facilities management: 
Training talent for technology driven facilities 
Facilities Management
1 
The evolution of buildings 
–Today’s buildings now have intelligent infrastructure, smart grids, net-zero energy systems, data analytics, and other new technological advances. 
–As buildings become more complex, the talent needed to run them will be younger, more technology-prone and analytical. 
–Millennials have the skills to help meet the relentless advance of building technology.
2 
What is a millennial? 
-Millennials are the demographic cohort following Generation X (1965–1980). 
-Researchers and commentators use birth years ranging from the early 1980s to the early 2000s. 
-Millennials are highly-educated, confident, demanding, goal oriented, burdened by debt, and technologically savvy. 
-They like immediate and timely recognition and dislike micromanagement. 
-Millennials are the most racially and ethnically diverse generation (Pew Research). 
-Being a good parent is one of their top priorities in life (Pew Research). 
-By 2014, millennials are expected to make up 47% of the workforce.
3 
JLL commissioned an independent study in March, 2014, probing the views of more than 200 millennials. Of those surveyed, 50% hold professional jobs, and 50% are still in college. 
Percent 
professionally employed 
50 
Percent 
still in college 
50 
Millennials ages 21–34 
JLL’s independent research study
4 
Cutting-edge technology 
•They are comfortable with smaller, faster and more powerful devices, mobility, and collaborative tools. 
•Millennials want to work for companies who embrace and invest in cutting-edge technology to give them engaging, engrossing careers. 
70% 
of millennials seek to work with cutting-edge technology. 
According to the survey,
5 
Innovation 
•They want to innovate, but need training. 
•They seek out organizations that promote mentoring and knowledge sharing. 
•They want to work for companies who recognize and reward innovation. 
73% 
of millennials seek to work in an innovative field. 
According to the survey,
6 
FM meets millennial expectations 
–FM provides a career that will allow millennials to work with the cutting- edge technology they seek. 
–As buildings continue to evolve and become more complex, millennials will get hands-on experience working with new tools and applications.
7 
FM meets millennial expectations 
FM provides a career that will allow millennials to innovate. 
–They want to learn and grow in an organization large enough that offers career rotations, promotes mentoring and rewards new ideas. 
–New FM job titles like “Energy Manager” and “Strategic Buildings Director” are consistent with the millennial desire to innovate.
8 
Companies who specialize in integrated facilities management and FM talent development are best positioned to deliver cost-competitive solutions to FM self-providers who cannot keep pace with the changing nature of FM and need to outsource. 
Companies that embrace mentoring and training, encourage and reward innovation, and provide meaningful career challenges and advancement have an edge. 
Conclusion
COPYRIGHT © JONES LANG LASALLE IP, INC. 2014 
Thank you 
Download the full paper to learn 
more about the talent gap in FM 
and solutions to the problem. 
Chris Pesek 
Director of Integrated Facilities Management 
Chris.Pesek@am.jll.com

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Training millennial talent for technology driven facilities

  • 1. The future of facilities management: Training talent for technology driven facilities Facilities Management
  • 2. 1 The evolution of buildings –Today’s buildings now have intelligent infrastructure, smart grids, net-zero energy systems, data analytics, and other new technological advances. –As buildings become more complex, the talent needed to run them will be younger, more technology-prone and analytical. –Millennials have the skills to help meet the relentless advance of building technology.
  • 3. 2 What is a millennial? -Millennials are the demographic cohort following Generation X (1965–1980). -Researchers and commentators use birth years ranging from the early 1980s to the early 2000s. -Millennials are highly-educated, confident, demanding, goal oriented, burdened by debt, and technologically savvy. -They like immediate and timely recognition and dislike micromanagement. -Millennials are the most racially and ethnically diverse generation (Pew Research). -Being a good parent is one of their top priorities in life (Pew Research). -By 2014, millennials are expected to make up 47% of the workforce.
  • 4. 3 JLL commissioned an independent study in March, 2014, probing the views of more than 200 millennials. Of those surveyed, 50% hold professional jobs, and 50% are still in college. Percent professionally employed 50 Percent still in college 50 Millennials ages 21–34 JLL’s independent research study
  • 5. 4 Cutting-edge technology •They are comfortable with smaller, faster and more powerful devices, mobility, and collaborative tools. •Millennials want to work for companies who embrace and invest in cutting-edge technology to give them engaging, engrossing careers. 70% of millennials seek to work with cutting-edge technology. According to the survey,
  • 6. 5 Innovation •They want to innovate, but need training. •They seek out organizations that promote mentoring and knowledge sharing. •They want to work for companies who recognize and reward innovation. 73% of millennials seek to work in an innovative field. According to the survey,
  • 7. 6 FM meets millennial expectations –FM provides a career that will allow millennials to work with the cutting- edge technology they seek. –As buildings continue to evolve and become more complex, millennials will get hands-on experience working with new tools and applications.
  • 8. 7 FM meets millennial expectations FM provides a career that will allow millennials to innovate. –They want to learn and grow in an organization large enough that offers career rotations, promotes mentoring and rewards new ideas. –New FM job titles like “Energy Manager” and “Strategic Buildings Director” are consistent with the millennial desire to innovate.
  • 9. 8 Companies who specialize in integrated facilities management and FM talent development are best positioned to deliver cost-competitive solutions to FM self-providers who cannot keep pace with the changing nature of FM and need to outsource. Companies that embrace mentoring and training, encourage and reward innovation, and provide meaningful career challenges and advancement have an edge. Conclusion
  • 10. COPYRIGHT © JONES LANG LASALLE IP, INC. 2014 Thank you Download the full paper to learn more about the talent gap in FM and solutions to the problem. Chris Pesek Director of Integrated Facilities Management Chris.Pesek@am.jll.com