This document discusses JDA Education Services, which provides training and certification programs to enhance organizations' human capital and boost performance. It notes that organizations with strong learning cultures are more likely to get to market first, be innovators, and develop skills to meet future demands. JDA Education Services offers end-to-end product and process training, customized courseware, certifications, and ongoing education programs to support business goals. Customers praise JDA Education for providing knowledgeable training that strengthens their operations and customer relationships.
2. Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
• Training and certification programs that
expand your human capital, enhance your
processes, and boost performance across your
organization
JDA Education Services
3. Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Did you know?
The Power of Education
3
• Organizations with a strong learning culture:
– 34% more likely to get to market before their
competitors
– 46% more likely to be strong innovators in their
markets
– 58% more likely to be successful at developing the
skills needed for meeting future customer demand
Bersin & Associates, High Impact Learning Cultures: The 40 Best Practices for Creating
an Empowered Enterprise
4. Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Consider This…
• What is your organization’s learning culture?
• Are you more prepared than your competition?
• Will you be an innovator in your space?
• Is your team prepared to meet future customer demand?
The Power of Education
4
5. Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Did you know?
Common Challenges
5
“Most companies have significant gaps in
their workforces and business leaders
realize they cannot hire their way out of a
problem. Instead they must develop their
existing talent.” – Bersin & Associates
“Companies that fail to invest in employees
jeopardize their own success and even
survival…until recently, there were simply
not robust methods for measuring bottom-
line contributions of investments in human
capital management…that’s changed.”
-Bassi & McMurrer
6. Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Who is JDA Education Services?
About JDA Education Services
6
JDA SERVICES:
An expert team of professionals, with an average tenure of 8 years, who apply
their knowledge of specific industries, supply chain processes and tools, and
best practices to maximize customers’ investments in JDA solutions.
JDA EDUCATION SERVICES:
A global training team of supply chain experts, with an average tenure of
over 14 years, who apply their wealth of technology resources to deliver
training in the most efficient, flexible, and cost-effective manner for your
organization.
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Why JDA Education Services?
About JDA Education Services
7
JDA EDUCATION
ARCHITECTS:
Possess industry,
product, and
technology
experience to deliver
an optimal education
experience
JDA EDUCATION
SERVICES:
Is the world’s only
education provider
dedicated solely to
JDA customer
success
JDA EDUCATION
MATERIALS:
Are designed and
developed around
proven industry
accepted learning
and business
practices
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Core Offering
• End to End Product / Process Training
Additional Offerings
• Courseware
• Courseware Customization
• Certification
• Train the trainer
• Virtual / Mobile Training Center
• Assessments
• Education Architect / Program Manager
• Training on Demand
• JDA Minutes
JDA Education Services Offerings
Core and Additional Offerings
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Core Offering: End to End Training
JDA Education Services Offerings
Solution
Overview
Project Team
Education
User Acceptance
Education
Business End User
Education
Ongoing
Education
Type Functional Overview Functional Technical Functional Role-based
Assessments, Refresher,
and Upgrade
Definition
Provides project launch teams
with an understanding of the
application, relevant
business rules and
measures, and industry
best practices.
The functional and technical
foundation of the solution that
empowers the project team
participants to make educated
decisions about the future
business processes with the
system.
Enables Beta users to test the
system and processes to
ensure optimal solution
delivery using the client’s test
scripts.
End users are educated on the
software, as well as their
defined business processes.
Emphasize using the system
features in an environment
that mimics their real-life
examples.
A prescriptive approach to
long term sustainable
education programs to
support ongoing business
objectives, goals, and
metrics. Utilization of
knowledge assessments to
identify gaps.
Value
Statement
When training occurs prior to
design sessions, the sessions
are twice as productive
when team members
understand business goals
and successful application
design.
Allows the project team to
identify opportunities and
minimizes project risks.
Provides the knowledge for
defining the project scope
and the roadmap
Empowers beta users to test
the validity of the system with
the proposed business
processes.
Frees up Project Team
resources (from training) to
continue with other project
tasks protecting the project
time line.
Ensures the successful launch
of new processes and
applications.
Provides users with the
knowledge and skills to make a
difference in their business and
achieve greater ROI and
stronger adoption.
Lower attrition rates
Lower cost for New Hires
Reduced risk to business
due to lack of skills
Faster time to market
Greater client retention
Consistent and repeatable
training
Audience
Product Launch, Change
Management Teams & Key
Stakeholders
Initial Implementation Team User Acceptance Test Team Business End Users
Business End Users and
New Hires
Deliverable E Learning Instructor Lead Training Instructor Lead Training Multiple Formats Multiple Formats
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JDA Minutes
11
JDA Minutes
A cloud-based video training program from JDA Education Services that
is always available on your computer, tablet or Smartphone.
www.jdaminutes.com
JDA Education Services Offerings
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Supply Chain Training Portal
JDALearn.com
12
www.jdalearn.com
Online classes
E-learning Content
Scheduling
Registration Features
Industry-recognized
Certification
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End-to-End Training
JDA Training Methodology
Construct
Validate Transition & EvolvePrepare & Design
Deploy
Project
Team
Education
User
Acceptance
Education
Business
End-User
Education
Ongoing
Education
END-TO-END TRAINING
IMPLEMENTATION/UPGRADE PHASES
Solution
Overview
Design & Construct
Validate Transition & Evolve
Prepare
Deploy
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Face-to-Face
Virtual & Mobile
Self-Paced
Assessments
Hands-on Exercises
Certification
Blended Learning
Format Validation
Industry Research
Optimal System Use
Instructional Analysis
Content
Blended Learning Approach
JDA Training Methodology
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“Training is a journey and a key factor in building an effective
team. We are extremely pleased with JDA Education Services and the
customized transportation training. JDA understood what we needed
and helped us out along the way. We’ve not only benefited from a
more knowledgeable staff, but we’ve also strengthened our customer
relationships.”
- Shrinivas Sale, Business Support Manager, Ground Transportation
Operations Center – Americas, Caterpillar Logistics, Inc.
What Our Customers Say
Caterpillar Logistics, Inc.
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“We'd never even really had the kind of training that we have today.
And the person that worked with us understood what we
needed, delivered a great tool that we'll be able to use.”
- Anita Cazin, Director of Logistics Operations, Charlotte Russe Holding, Inc.
What Our Customers Say
Charlotte Russe Holding, Inc.
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“The training sessions provided us with a better understanding of the
system architecture and functionality. We were very satisfied with the
training we received from JDA”
- Steffen Penschke, Director Global Materials, TE Connectivity
What Our Customers Say
TE Connectivity
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The Statistics…
If you look statistically at why people quit using software
product, you’d find that it’s because they don’t
understand the solution well enough to make it useful
Training Earns Its Keep/Eric Krell
Education is the most important and widely recognized success factor because user understanding and buy-in are essential. This requires a critical amount of knowledge to be shared from executives to the end users before the implementation begins, during the implementation, and post implementation assessments.
Product and Process TrainingWhen building content, we look at our solutions and functionality while tapping into industry research for best practices. Our content covers the systems and tools while teaching the users how to use their solution optimally. There are several types of training available to our customers that span the life of the implementation cycle and go beyond to continue associates education.Business User CertificationWe offer Certificates of Completion and Role Based Certification. Our role based educational offerings maximize skills to improve productivity and profitability. JDA Certification progresses the students through a standard methodology that moves them through from essential and foundational knowledge to a more strategic and broad-based understanding of the businessStudents start with knowledge and understanding of how the system functionality works and key tasks required to complete job responsibilitiesBuilding upon that is the application and analysis of existing information and business opportunities to become the next stage of learningThe final, and most advanced stage of learning comes through the strategic, evaluation of impacts to the business and provides the foundation that can be the springboard to leading a team or organizationThe value of this methodology is to provide a consistent, valid, measurable roadmapCourseware and Customization ServicesCustomers can purchase our JDALearn training materials. This courseware can be used as a starting point for customer’s to create their own customized training material or our JDA Education Services experts can customize the training materials. Our base training includes successful practices and business process, but customer’s may have education objectives that fall outside those standard practices and processes. JDA can collaborate with our customers to develop content and incorporate custom objectives into the standard training. This gives our customers a training program that completely aligns with their organization’s distinctive processes and unique business requirements.Many JDA customers have found our customization services to be the most cost-effective way to create their process-based solution training. Since our customers own the courseware, they control the return on investment. The materials can be repurposed for go-live, new hire, and refresher training and can be distributed throughout the organization as appropriate.User Adoption ServicesConsists of services that prepares teams for training or reengages them in education to accomplish corporate goals. In order for an implementation to be successful, people have to believe in the processes, tools, and their own abilities.We can provide goal and role profiles to assess what users know and what they need to know to improve abilities to see profound business changes.We can work with customers on education planning to provide a holistic enterprise view of the training plan. This ensures that a strategic approach is taken throughout the entire education process.We can do performance measurements to assess how the system is being used and suggest areas for improvement. We can provide ongoing user assessments to determine areas that need improvement and work with the customers to create a training plan that address those areas.
The JDA Enterprise Methodology (JEM) is a a uniform, best-practice method to implement all JDA software projects. The method, used globally by all JDA Services Associates, consists of 6 implementation phases followed by one post go-live phase. Education Services offers end-to-end training that corresponds to implementation milestones. This includes solution overview, project team, user acceptance, and customized business user training with courseware for on-going training needs. This comprehensive end-to-end education plan results in valuable contributors throughout the project life cycle.Training is a critical element to the implementation budget. You need to make sure that users are properly trained and they do not begin to work outside of the system.