2. SharePoint 2010 Adoption Best Practices
Ivor Davies:
10 Years of SharePoint experience
22 Years of IT work within the Province of Ontario (30 years with
company)
Seasoned IT Professional in SharePoint / Business Intelligence /
Project Server / Microsoft Office / Virtualization
Social Media Enthusiast (Twitter / LinkedIn / FaceBook / Pinterest)
Casey: BrainStorm Account Manager Canada
14 years of experience in end user training
ITIL Certified
Lover of all things bacon
3. Microsoft Partnership
Facilitators & Trainers
Microsoft Experience Center (MEC/CIE)
Partner MEC Program
Curriculum and Content Contributors
Office.com
Help in Office product
Office 2010 Buzz Day curriculum
Ribbon Hero content
Productivity Hub
4. SharePoint 2010 Adoption Agenda
SharePoint 2010 Overview
Upgrade & Migration Resource Centers
Must Have Elements
Killer Applications
Three Audiences & Perspectives
IT Pros
Developers
End Users
End-user Readiness
6. Defining the Adoption Need
From introduction of Word 1.0 to Word
On
2003, functionality increased from 50
to 300 menu items and from 100 to average, only
1,500 commands. 13% of desktop
- Microsoft, 2007 software
features are
Customers submit feature used.
requests for Office - IDC, 2001
2003, 80% of which are
already in the product.
-
Microsoft, 2003-2006
Office applications overhaul UI
and introduce a Ribbon.
- Microsoft, 2007-2010
Longevity is confused with
familiarity
7. SharePoint 2010 Feature Areas
Business Connectivity Ribbon UI
Services SharePoint Workspace
InfoPath® Form SharePoint Mobile
Services
Office Client and Office Web App Integra
Access Services
Standards Support
External Lists
Workflow
SharePoint Designer
Visual Studio Composites Tagging, Tag Cloud, Ratings
API Enhancements Social Bookmarking
REST/ATOM/RSS/AJAX Blogs and Wikis
/Silverlight My Sites
Activity Feeds
PerformancePoint™ Profiles and Expertise
Services Org Browser
Microsoft Excel® Services
Chart Web Part
Microsoft Visio® Services
Enterprise Content Types
Web Analytics
Metadata and Navigation
Microsoft SQL Server®
Integration Document Sets
PowerPivot Multi-stage Disposition
Social Relevance Audio and Video Content Types
Phonetic Search Remote Blob Storage
Navigation List Enhancements
FAST Integration
Enhanced Pipeline
8. Must-Have Elements
Communication Plan
Training Plan
Content Conversion Plan
User Support Plan
Incentives and Reward Plan
http://www.scottjamison.com/blog/
Executive Sponsorship Plan
http://www.sharepointpromag.com/blog/sharepoint-pro-by-
admins-devs--industry-observers-23/sharepoint/4-tips-
engaging-executives-sharepoint-141690
Information Architecture Plan
http://blogs.msdn.com/b/joelo/archive/2007/03/16/informatio
n-architecture-and-the-information-architect.aspx
Governance Plan
http://technet.microsoft.com/en-us/sharepoint/ff800826
9. Why Killer Applications Matter?
Make people want to use SharePoint
Remember – most times they have a choice
Hint: just using SharePoint as a file share replacement is not a
good reason
Make SharePoint part of critical business
process/flow
So they need to use SharePoint
Adoption curve & tipping point
Point of implementing SharePoint is to
eventually allow Business Users to develop
technology solutions without IT.
10. How to Identify Your Killer Application?
Internal user/focus groups
User Champions
Executive Sponsors
Surveys
Microsoft Experience Center: http://envisionthepossible.com
14. Scorecards & Dashboards
What: Solution for managing key programs at
multiple levels – executive, program
manager, individual
Why: Many project delays & cost overruns
How: Targeted dashboard views to get more
visibility into where & why delays were occurring
with actionable steps
Action:
Learn more about Business Intelligence in SharePoint:
http://tinyurl.com/spinsights
Consider Project Server for Portfolio Management:
http://tinyurl.com/msprojectserver
17. Enterprise Search & Search 1st Migrations
What: Enterprise search unifies finding content across various
content sources
SharePoint, file shares, LOB systems, other content stores
Why: People cannot find content “locked up” in various silos
How: Implemented FAST for SharePoint 2010, 1st phase for
centralized search while longer term consolidation occurs
Action:
Learn Enterprise Search in SharePoint http://tinyurl.com/spsearch
Tip: Be sure to invest in search: best
bets, scopes, reporting, etc.
19. Idea & Innovation Management
What: Solution for soliciting feedback & responses to
corporate challenges
Why: Need employee, customer & partner
engagement & new ideas in the pipeline
How: Drive adoption by streamlining process for
posting ideas, sharing, rating, commenting
Action
Read about innovation management solutions leveraging
SharePoint:
http://tinyurl.com/SharePointInnovation
http://www.microsoft.com/enterprise/solutions/innovation-
management/default.aspx#fbid=0vjXvEP3eJU
21. Users Have Specific Moments of Need
Performance
support
Skill
development
Deployment
Monday
Affinity and
awareness
Training is a process, not an event.
22. Right time. Right audience. Right medium.
QuickHelpT
M
CBT
Training
Quick Instructor
Start -Led
Cards Training
Feature
s
Buzz Change Train-the-
Days Benefits Trainer
Personalit
y
23. Best Practices For CBTs
Video training right in the Ribbon
Video clips run 1- 4 min
Full search functionality
In-product performance support
Content is where and when users
need it
24. Best Practices Quick Start Cards
Don’t overwhelm the user
Step-by-step, full-color
instructions
Popular features, key board
shortcuts
Make it easy on the eyes
25. More Tools to Aid in the Process
BrainStorm Adoption Kit for SharePoint 2010:
Quick Start Card for SharePoint 2010
6-page quick reference illustrating the primary how-two’s to get your
users up and running on their new software
Quick Start Cards for Office 2010
A sampling of 6-pages of step-by-step, illustrated instruction
cards, available for major Microsoft Office applications
Video-Based Training within SharePoint 2010
3-month trial to QuickHelp, the video training solution delivering
thousands of short, easy-to-search clips right from Microsoft
SharePoint.
Video content also available for all Office 2010
26. Additional Resources
SharePoint 2010 Adoption Best Practices white paper:
http://tinyurl.com/spadopt
SharePoint 2010 Usage Best Practices white paper:
http://tinyurl.com/spusage
End User SharePoint
http://endusersharepoint.com
SharePoint Maturity Model
http://www.sharepointmaturity.com
SharePoint User Groups & SharePoint Saturdays
(Toronto SharePoint Saturday is July 7th 2012)
http://tinyurl.com/spusers
https://www.facebook.com/groups/116019685496/
Getting Started with SharePoint 2010
http://tinyurl.com/sp2010start
27. Additional Resources on Social Media
SharePoint 2010 Group on LinkedIn:
http://www.linkedin.com/groups/SharePoint-2010-
1869506?trk=myg_ugrp_ovr
SharePoint 2013 Group on LinkedIn:
http://www.linkedin.com/groups?gid=3854668&trk=myg_ug
rp_ovr
Twitter Hastags for SharePoint 2010
#sp2010 / #sharepoint
Follow BrainStorm Inc. on Twitter
@BrainStormInc
Follow Ivor Davies on Twitter
@IvorDavies59
50 Must-Follow Tweeters for SharePoint Enthusiasts
http://www.topsharepoint.com/50-must-follow-
tweeters-for-sharepoint-enthusiasts
BrainStorm FaceBook Company Page
https://www.facebook.com/enduserexperts
28. Additional Resources
And finally….
The SharePoint Adoption Kit –
That’s why I use SharePoint (from
Microsoft):
http://sharepoint.microsoft.com/i
usesharepoint/pages/get-the-
kit.aspx
29. Final Thoughts
Understand the Challenges
Just because you build it, doesn’t mean they will come
Adoption won’t happen magically (even though you want
it to)
Users of SharePoint have jobs & other options to get their
work done (e.g. email)
Have a Plan
Not having a plan is planning to fail
Use one or more angles
Communication, training, user support, etc)
Break SharePoint rollout phases down into smaller
digestible chunks
Crawl, walk and then run
Plan for continual long term engagement
Training & communication planning is key
30. And Finally….
Interesting quote:
"Don't think outside the box.
Think like there is no box.”
CaseyAdded last bullet point for me – Social Media EnthusiastUpdated the 2nd bullet point for me.
Casey
IvorReview Agenda:SharePoint 2010 OverviewUpgrade & Migration Resources“Must Have” elements“Killer Applications”Three Audiences and PerspectivesIT ProsDevelopersEnd UsersEnd-User Readiness
Show the video – 4 minutes and 51 seconds
IvorDefining the adoption need: From Word 1.0 to Word 2003 functionality increased from 50 to 300 menu items and 100 to 1,500 commands.Explain that only about 13% of desktop software features are used (Microsoft 2003 to 2006)Customers submitted feature requests for Office 2003 – of which 80% were already present in the product (IDC – 2001)Office 2007 overhauled the user interface in all applications – introduced the ribbon (but to most it was confusing) (Microsoft – 2007 to 2010)
Ivor“The SharePoint Wheel”Explain the feature areas in SharePoint 2010 (explain what the features are in each area)SitesCommunitiesContentSearchInsightsComposites
IvorFor adoption to succeed you must consider the following:A Communications Plan – how will you communicate the project to the enterprise?A Training Plan – how will employees be trained and what methods will you consider (video / documents / online help)A Content Conversion Plan – How will you migrate existing data into SharePoint? Are you considering third-party tools to assist with the migration? Have you even investigated available tools?A User Support Plan – Once implemented, How will you support your users (Help Desk / Online Help )Have you thought about incentives and a reward plan?Do you have executive sponsorship and buy-in (this is very important in order to succeed) 4 Tips on executive sponsorship?Do you have an architecture plan (what is your server configuration / number of servers / their function – SQL / WebServer / Application Server) – Joel Olson has some great information?Do you have a governance plan? Look at the many resources available - TechNet
IvorExplain why killer SharePoint applications matter for adoption.People must want to USE SharePoint – just using it as a file share is not enoughEmployees must be engaged during the implementation and rolloutSharePoint should be made a part of critical business processes and workflow – they must need to use SharePoint.Why does the adoption curve look like – what is the tipping point for adoption.SharePoint will allow everyday business users to develop their own technology solutions without the need for IT (and the wait … and wait…)
IvorSo – How do you identify YOUR killer application?Setup internal user / focus groupsIdentify user champions in key functional areas. Who are those keen users who embrace change?Identify key executive sponsors – ones who will support and champion SharePoint 2010.Create online user surveys and get real feedback.Visit the Microsoft Experience Center.
Play Video – 1 minute and 14 seconds
IvorExplain SharePoint scorecards and dashboardsIdentify “low-hanging fruit” – pick a key performance indicator and publish it to SharePoint for executives and sponsors to see what SharePoint 2010 can do.Talk about “what’s new” in SharePoint 2010:PowerPivot (Excel 2010 and Excel Web Services)Performance Point Services (once an extra cost item now included in SharePoint 2010)Visio Services – NEW in SharePoint 2010 (create interactive flow charts / diagrams)Access Services – NEW in SharePoint 2010 (publish legacy databases to SharePoint)Business Intelligence – NEW in SharePoint 2010
Show the Microsoft Video on Business Intelligence – 3 minutes & 32 seconds
Ivor
IvorEnterprise Search – FAST SearchCheckout Agnes Molnar session – 10.2 (300 Advanced Track) from 4:30 to 5:45 PM for great information on how enterprise search assists in user adoption.
Show the video on Enterprise Search – 4 minutes & 50 seconds
IvorExplain what Enterprise Search can do for your adoptionHow to use SharePoint to discover and unlock hidden content in the organization and serve it for user consumption – content stored in file shares, other intranet sites or legacy portalsHow to user Enterprise Search in SharePointTIPS:Be sure to invest in search:Best betsScopesReporting
IvorIdea and Innovation management in SharePoint 2010:
IvorWhat – Solution for soliciting user feedback / responses to current corporate challengesWhy – You need employee / customer / partner engagement for NEW ideas in the pipelineHow – Drive adoption by streamlining the process for posting ideas – how to share those ideas and have user’s rate and make comments on them using SharePoint 2010.Action – Point them to the URL for innovation management solutions that leverage SharePoint 2010 (Chris Bortnik’s blog and Microsoft’s article)
Me
Me
Me
Me
Me
Me
IvorReview the list of additional resources that are available to assist in user adoption:SharePoint 2010 Adoption Best Practices White PaperSharePoint 2010 Usage Best Practices White PaperEndUserSharepoint.com (Mark Miller) - http://www.sharepointsummit.org/Toronto/conference-day1.htm#session_5_4SharePoint Maturity ModelSharePoint 2010 User GroupsSharePoint Saturdays – Toronto on July 7th see FaceBook pageGetting Started with SharePoint 2010
IvorReview the list of additional resources in Social Media that are available to assist in user adoption:SharePoint 2010 Group on LinkedInSharePoint 2013 Group on LinkedInTwitter – Hashtags - #sp2010 / #sharepointFollow us on Twitter - @BrainStormInc / @IvorDavies59BrainStorm on FaceBook (Company Page)
IvorReview the list of additional resources that are available to assist in user adoption:SharePoint Adoption Kit – That’s Why I Use SharePoint (Microsoft Site) site contains:Show me how vVdeosSharePoint WebisodesLunch “N” Learn sessionsTemplatesTips $ Tricks PDFQuick Reference CardsPoster TemplateEmail TemplateTable Tent TemplateBest Practices PDF
IvorFinal Thoughts…Understand the challenges for user adoptionHave A planTraining & Communication planning is critical for success – Do your homework first then execute!Credits to Scott Jamison and Chris Bortlik for the original presentation.