1. Ivan K.W.Chan tel: 91566099 Page 1
6 October2016
Name : Ivan Chan Kwok Wah ( 陳 國 華 )
Sex : Male
Place / Date of Birth : Hong Kong / 31 Jan 1962
I.D. Card No. : C 300934 (1)
Nationality : Chinese HK
Status : Married
Address : 1/F 115 Sam Tung Uk Village TsuenWan N.T.
Contact No. : 9156 6099
Email : ivanc3@gmail.com
WorkingExperience
May 2010 - Present Cosco International Travel Ltd
(A subsidiaryof Cosco Group)
Corporate Manager
Jobduties:
Redevelopingtheirwebsiteandprovide searchingengine function.
Communicate withITdepartmentfordesignthe wholeonline platformlayout
To maintainall productsdata updatingin website.
To explore anddevelopnewcorporate accounts.
To tailor-made servicesfortravel productstocustomer& corporate clients.
To provide highqualitycustomersatisfactiontocorporate clients.
To identifytravel productsforpromotion.
To analyze monthlyreportsandstatisticsfortopmanagementreview.
To manage the fare calculation andticketissuance.
Negotiate &deal withairlines,wholesalesagents&hotels.
Trainand supervise oursub-ordinate.
Computerreservationsystem:Galileo &E-term
Apr 2008 - Dec 2009 Mangocity.com
(A subsidiaryof China Travel Service Holding Ltd)
Corporate Manager.
Jobduties inMangocity.com& CTS: Apr 08 – Dec 09
Company merge with China Travel Service and in charge CTS-Passage & Cruise Department as
SeniorManager
To participate indevelopingcompany’sbusinessstrategyandmanage office administration.
To analyze monthlyreportsandstatisticsfortopmanagementreview.
Monitordepartmentperformance anddevelopthe teamwork.
To manage the whole ticketingdepartment.
To developingonline Chinadomestic& international bookingengineforB2C.
To re-organize,manage,executeandimplementthe ticketingdepartmentactivities.
To establishthe package teamtodistribute the productforsupportingcounter&website.
JobdutiesinMangocity.com
To participate indevelopingcompany’sbusinessstrategyandmanage office administration.
To analyze monthlyreportsandstatisticsfortopmanagementreview.
To explore anddevelopnewcorporate accountswithBusinessDevelopmentdepartment.
2. Ivan K.W.Chan tel: 91566099 Page 2
Monitordepartmentperformance anddevelopthe teamwork.
To advise ShenzhenHeadquartertoworkoutthe online website operationflow knowledge.
To participate indeveloping&modifyingonline&offline managementsystem.
To give advicesintravel agentoperationknowledge fordesigningthe flow of administration
pagesand fulfillcustomer&internal needs.
To participate indevelopingthe B2B2C booking&search engine.
Plan,organize,manage,execute andimplementthe corporate departmentactivities.
To work with financial departmenttosolve the corporate outstanding invoice problem.
To handle the preparationof obtainingIATA license andotherrelevantdocumentation.
To manage the fare calculationandticketissuance.
Negotiate &deal withairlines,wholesalesagents.
Trainand supervise all the staff inHK& Shenzhenoffice.
To handle complaintsand advice ticketingknowledge toall department.
Computerreservationsystem:Galileo,Abacus&E-term
Mar 2005 – May 2008 Kam Hon Travel Ltd
(A Subsidiaryof NewWorldGroup)
TicketingManager
Jobduties:-
To develop website,layoutdesignandmanage administrationpage.
To manage and update the website database.
To identifytravel productsfor promotion.
To manage the fare calculationandticketissuance.
Provide advicesontravel products andtickets.
Negotiate &deal withairlines,wholesalesagents&hotels.
Trainand supervise all the staff.
To handle complaintsand answerhotel counterdailyticketingenquiries.
To participate indevelopingcompany’sbusinessstrategyandmanage office administration.
To analyze monthlyreportsandstatisticsfortopmanagementreview.
To explore anddevelopnewcorporate accounts.
To operate all the administrativeworksandbusinessaccountsprofile.
Computerreservationsystem:Amadeus &E-term
Jun 2004 – Oct 2004 BTI-HK WestminsterLtd
Supervisor– Implant
Jobduties:-
To assistthe Manager in co-operationwithclientsandteam members.
HandlingHSBCwhole groupcorporate clientsinmakingtravel arrangement
Supportingteammembersforsolvingproblems.
To handle the fare calculationandticketissuance
To provide tailor-madeservicestoincentive grouptravel.
Negotiate &deal withairlines,wholesalesagents&hotels.
Aug 2003 – May 2004 Hutchison-Priceline Travel Ltd
SeniorTravel Consultant
Jobduties:-
To participate indevelopingthe Hutchison’sgrouptravel business.
Handlingwhole group corporate clientsinmakingtravel arrangement
To handle the fare calculationandticketissuance
To provide tailor-madeservicestoincentive grouptravel.
3. Ivan K.W.Chan tel: 91566099 Page 3
Negotiate &deal withairlines,wholesalesagents&hotels.
Jun 2002 – Mar 2003 Travelux Limited
Business& DevelopmentManager
Jobduties:-
To provide highqualitycustomersatisfactiontocorporate clients.
To tailor-made servicesfortravel productstocustomer& corporate clients.
Negotiate &deal withairlines,wholesalesagents& hotels.
Provide staff trainingandupdate new businessproductstostaff.
Modifyand create effective andefficientmanagementsystems.
Supervise all sub-ordinate.
Computerreservationsystem:Amadeus
Apr 2000 – Apr 2002 hongkong.com
Travellerzone Limited(subsidiaryofhongkong.com)
Commercial & Product DevelopmentManager
Jobduties:-
To participate indevelopingtravel portal.(travio.com)
To give advicesintravel agentoperationknowledge fordesigningthe flow of webpagesandto
fulfillcustomerneeds.
To participate indevelopingthe bookingengine &searchengine.
Maintainand update the faresdatabase,hotels&otherproductsdatabase.
Manage and answertravel portal enquiriesingoodandsatisfactionmanner.
Setuptravel agent(Travellerzone) tosupportthe travel portal.
To handle the preparationof obtainingIATA license andotherrelevantdocumentation.
To supervise all staff inTravellerzone Ltd.
Supervise overall ticketsissuance.
To ensure andprovide customersatisfactionservice tomajorcorporate clientsinmakingtravel
relatedarrangementforbothlocal &overseas.i.e.itinerary,visaandhotel bookingetc.
To provide tailor-madeservicestoincentive grouptravel.
Negotiate &deal withairlines,wholesalesagents&hotels.
To analyze monthlyreportsandstatisticsfortopmanagementreview.
Computerreservationsystem:Galileo
Sep 1995 – Sep 1999 Guangdong(HK) Tours Co., Ltd
Commercial Manager
Jobduties:-
To participate indevelopcompany’sbusinessstrategyandmanage office administration.
Supervise overall ticketsissuance.
Supervise all staff undercommercial section.
To monitorcomputerautomationtoaccommodate the needsof bothairlinesandinternational
client’sdatabases.
Oversee the trainingfortravel consultants.
To handle the preparationof obtainingIATA licenceandothersrelevantdocumentation.
To ensure andprovide customersatisfactionservice tomajorcorporate clientstomakingtravel
relative arrangementbothlocal &overseas.I.e.itinerary,visaandhotel bookingetc.
4. Ivan K.W.Chan tel: 91566099 Page 4
To provide tailor-madeservicestoincentive grouptravel.
Negotiate &deal withairlines,wholesalesagents&hotels.
To analyze monthlyreportfortopmanagement.
Computerreservationsystem:TictasAmadeusandAbacus.
Mar 1993 – Aug 1995 HK Four Sea Tour Co., Ltd
( CausewaybayBranch )
Commercial Manager
Jobduties:-
Provide servicestomajorcorporate clientsinmakingtravel relative arrangementbothlocal &
overseas.
Provide advise ontailor-madeincentive grouptravel.
To managerthe commercial section’sofficeadministration.
Supervisorthe commercial team’sticketissuance.
Assistthe MIS departmenttomonitorthe computerautomationtoaccommodationthe needof the
companyandcommercial section.
Computerreservationsystem:GalileoandAbacus.
Oct 1991 – Feb1993 Symbol Travel Limited
Commercial Manager
Jobduties:-
To helpthe directortosetupthe companyandthe office planning.
To handle forobtainingthe TravelAgentlicenseandpreparationforIATA license.
To assistthe directortodevelopthe corporate clients.
To monitorthe computerautomation.
Supervise the commercial team’sticketissuance.
Negotiate &deal withairlines,wholesalesagents&hotels.
Computerreservationsystem:TictasAmadeusandAbacus.
Oct 1986 – Sep 1991 TraveluxLimited
OperationManager
Jobduties:-
Supervise overall ticketissuance
Oversee the trainingfortravel consultants
To handle forobtainingIATA license andothersrelevantdocumentation.
Provide service tomajorcorporate clientsinmakingtravel relative arrangementbothlocal &
overseas.I.e.itinerary,visaandhotel bookingsetc.
Negotiate &deal withairlines,wholesalesagents&hotel.
Computerreservationsystem:TictasSabre,ApolloandAbacus.
Mar 1984 – Sep 1986 BSR International Travel Limited
TicketingSupervisor
Jobduties:-
To handle corporate clientsinmakingtravelarrangement
5. Ivan K.W.Chan tel: 91566099 Page 5
To handle the whole departmentfare calculation andticketissuance
Computerreservationsystem:Abacus.
Education
May 2006 – Aug 2008 The UniversityofHong Kong
Professional DiplomainBusinessLogistics/ HKU Space
IntroductiontoBusinessLaw
IntroductiontoGlobal LogisticsManagement
Marketing
LogisticsandTransportBusinessEnvironment
Financial ManagementandReportingforLogistics
InformationTechnologyforLogistics.
Mar 2003 – Feb2006 School ofContinuingEducation HK Baptist University
Certificate ofComputerStudies
Effective Workplace CommunicationTheory&Practice.
StructuredProgramming –Pascal
BusinessMathematics&Statistics
IntroductiontoFile Processing
Structure of Commerce
Database ManagementwithMicrosoftVisual FoxPro
Structure Programming-Pascal
IntroductiontoCProgramming
IntroductiontoFile Processing
Data StructuresandAlgorithms
Tsang-jei InputMethodandChinese WordProcessing
IntroductiontoInformationSystems.
1975 – 1981 St. John Co-educational School
(F.1to F.5)
Professional training/ courses:
- Billing&SettlementPlanProcedures/ International AirTransport Association (2001)
- Effective SupervisoryManagementSkills/ TICof HK Hotel,Catering& Tourism TrainingBoard (1988).
- Tariff TrainingAdvance Course / Swissair(1985)
- Airline ticketingandtariff II/ Hong Kong Baptist College DivisionofExtramural Studies.( 1983)
- Certificate of ComputerStudies/ HKBU
- Professional DiplomainBusinessLogistics/ HKUSpace
Languages: Cantonese,FluentEnglish,FairMandarin.
ComputerSkill: Amadeus/ Abacus / Galileo / MS Office.