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Culture And Language Short Version Feb 18
- 1. BUILDING EFFECTIVE TEAMS The challenge of culture, language and the geographically dispersed team Presented by Ira G. Asherman
- 2. The Company has 66,000 employees in 27 countries, all of which present many unique challenges and can slow down drug development. The Canada Netherlands Japan Denmark China USA Belgium Thailand India
- 3. Basic Assumptions • Culture and language are having a negative impact on the drug development process. • Pharmaceutical firms are not obtaining the full benefit of the diversity that exists within the organization.
- 4. Today’s Objectives • Explore the impact of culture, language and geography on team performance. • Offer a series of suggestions for enhancing team effectiveness. • This will not be a cross-cultural training program.
- 5. Why Address These Issues? • Will speed up the drug development process. • Bring drugs to market more quickly. • Will enhance the bottom line.
- 6. Mistaken Assumptions • Everyone speaks English so we all understand each other. • Our corporate culture is the same everywhere. • We are all scientists, so we speak the same language. • We have technology, which allows everyone to participate.
- 7. Three New Challenges • Geographically dispersed teams • Culture • Language
- 8. Language Basic Principles: • English is the expected language of this industry. • Not everyone speaks English. • Most non-Americans have learned British English. • They do not learn jargon, jokes or sports analogies.
- 9. American Expressions • Don’t beat around the bush ? • Heard it through the grapevine • That’s a lame excuse • Can’t tell the forest from the trees • Fits you to a tee • You rub me the wrong way • That’s a Mickey Mouse issue. • My car was totaled
- 10. Sports Expressions • Slam dunk • Hit a home run • Get to first base • Out in left field • Moving the goalposts • Be on a level playing field
- 11. Culture Will Influence: • Decision Making • Interpersonal trust • Teamwork • Managerial style • Communication • How we build relationships
- 12. The End This is an edited version of our presentation on culture and language.