1. The Super Tech!
Making yourself the
best door systems
technician in the
industry!
Presents
…
2. Super Tech
• Introduction
• Preparing for the day
• Driving Safely
• Working Safely
• At the jobsite
• Customer Relations
• Working with others
• Professionalism
3. Introduction
• Plan for success
• Recognize your job
as an outstanding
career choice
• Recognize yourself
as a professional
• Take pride in
everything you do
The Super Tech has
a professional
attitude!
4. Preparing for the Day
• Personal
appearance
• Arriving early
• Truck inventory
• Truck inspection
• Checking
addresses
• On time arrival
5. Driving Safely
• Service trucks are mobile
billboards
• You are not anonymous in
a service vehicle
• You are representing your
company
• How you drive impacts
sales
• Safe and courteous
driving is a sign of
professionalism
6. Working Safely
• Your most important
work tools are not in
your tool belt
• Adhering to safety
policies is not an option
– it’s a requirement
• Understand basic risk
management concepts
• Technicians are safety
experts
• Your work impacts
public safety
7. At the Jobsite
• Parking the truck
• Greeting the customer
• Checking the order
• Inspecting the work
area
• Unloading the truck
• Performing the
installation
• Testing the door
• Cleaning up
• Reviewing checklist
8. Customer Relations
• Introducing yourself
• Confirming the order
• Thanking the customer
(Part I)
• Types of customers
• Explaining safety
features
• Testing the door and
operator
• Thanking the customer
(Part II)
9. Working with Others
• Being trained
• Training others
• Cooperating and
helping
• Exhibiting leadership
• Giving and accepting
criticism
• Promoting teamwork
• Representing the
company
10. Professionalism
• Leading by example
• Looking like a
professional
• Acting like a professional
• Taking pride in your work
• Never accepting
acceptable
• Going the extra mile
• Paying attention to detail
• Demanding excellence
12. Introduction
Recognize your job as an
outstanding career choice
As a professional door
systems technician, you
can create a high quality
of life for you and your
family.
22. Driving Safely
You are not
anonymous in a
service vehicle
Everybody can see
you, who you work
for, and your
employer’s phone
number, address
and company name
28. Working Safely
Understanding basic
risk management
concepts:
If you fail to adhere to
safety policies, you will be
injured at some point
Once events that cause an
accident have been
initiated, you lose the
ability to control those
events
Frequency causes severity
Unsafe acts cause the
31. At the Jobsite
Parking the truck
Don’t impede other
vehicles
Don’t damage lawn
Don’t leak oil on driveway
Have easy access
Park in a safe place
Use Safety
Cones»
34. At the Jobsite
Inspecting the work
area
Is the work area
safe?
Is my working space
clear of obstacles?
Are there any items
that need to be
moved?
35. At the Jobsite
Unloading the truck
Is the work area
ready?
Have I confirmed
the right order?
Have I prepared an
accessible area?
37. At the Jobsite
Testing the door
Is the door balanced
and operating properly?
Will it satisfy the
customer?
Have I checked the
details?
Am I ready to do a
quality checklist review
with the customer?
38. At the Jobsite
Cleaning
up
The job is not complete
until the area and the
door have been cleaned
to create the sign of
quality to the customer
39. At the Jobsite
Reviewing checklist
Double-check everything
on your own first
Go through the quality
checklist with your
customer when possible
Review product and safety
features with the customer
Make absolutely certain
the customer is completely
satisfied
Get a sign-off on the job
from the customer
45. Customer Relations
Testing the door and operator
Although you have
thoroughly checked
the door, do a final
test with the customer
46. Customer Relations
Thanking the customer (Part II)
Leave the customer with a
final positive impression
by reminding them how
much you appreciate the
opportunity to have
served them!
48. Working with Others
Training others
If you are in a position
to train others, teach
them a career, and
treat them as you would
want to be treated while
you were learning the
skills you have today.
55. Professionalism
Looking like a professional
Your customers should
be able to instantly
recognize that you are
a professional door
systems technician,
from the moment you
arrive on the job site.
56. Professionalism
Acting like a professional
From the moment you
arrive each morning,
until you leave at the
end of the day, you
command the respect
of a professional in
your chosen field!
61. Professionalism
Demanding
excellence
No one will ever think
more highly of you than
you demand of yourself.
If you want to be
rewarded and
appreciated, exercise
your talents at the highest
possible level.
