Before moving to EPiServer, DCA was working on a My Source Matrix CMS platform. This was difficult to maintain due to technical issues that arose on a regular basis. With its previous website provider residing out of state, DCA couldn’t use its website proactively or make changes in a timely fashion. “The result was a clunky, messy website,” Richard says. After a five-month implementation period, DCA now has a website its staff can be proud of and confident in, and a more apt online representation of the local arts and culture sectors. DCA can now direct its users to a friendly, up-to-date website one that reflects its true purpose and better serves the evolving needs of its citizens More information: http://www.intergen.co.nz/Our-Work/department-of-culture-and-the-arts/

1. PUBLIC SECTOR
case study
EPiServer creates showcase
for local arts and culture
Department of
Culture and the Arts
Government of
Western Australia
THE SITUATION
We have had a lot of
feedback from the
general public that
phone in and say
‘Your website is great’.
EPiServer is something
that staff from top to
bottom are happy with
using. So the before was
painful and the after is
just a pleasure.
RICHARD DENBOER
WEB SYSTEMS MANAGER
DCA
THE FUTURE
The Government of Western Australia
Department of Culture and the Arts
(DCA) enriches and supports Western
Australians in the culture and art
sectors, helping them “to provide
unique and transforming experiences”.
To help do this, DCA’s website needed
to undergo its own transformational
experience, bringing it into line with
DCA’s vision and strategic direction
to better reflect an ever-changing
environment and the evolving ways
in which its citizens engage with arts
and culture.
“What we needed could have been
achieved on many platforms, but
EPiServer provided a user-friendly
interface for the end user and an
intuitive and simple CMS tool for staff.
That’s why EPiServer is such a good
product,” says Richard Denboer,
DCA’s Web Systems Manager.
Its “clunky” website didn’t fit the bill,
and DCA was in search of a solution
that would deliver the goods and a
provider that would get the job done.
A user friendly, good looking and
manageable solution, attractive to users
and staff alike, was the order of the day.
the Pain
Before moving to EPiServer, DCA was
working on a My Source Matrix CMS
platform. This was difficult to maintain
due to technical issues that arose on a
regular basis. With its previous website
provider residing out of state, DCA
couldn’t use its website proactively
or make changes in a timely fashion.
“The result was a clunky, messy
website,” Richard says.

2. Having grown used to a platform that was
difficult to use and train people on, ease
of use was paramount in the new system.
DCA needed a solution that would allow
a wide range of staff to make changes
quickly and efficiently, without the
technical difficulty and bottlenecks to
which it had become accustomed.
the PARTNERSHIP
Richard says, “With a solution selected
that ticked all the boxes, we needed
to find a local provider who would
provide a good quality service, good
communication and good ongoing
support.” The support needed to be
professional and responsive, and the
product releases needed to be kept
on track. Finding a reputable local
EPiServer partner in Intergen proved
to be a big advantage.
“As the project manager, I was very
impressed with Intergen. They were
excellent to deal with, provided great
results and any obstacles that stood in
the way were dealt with straight away.
The communication was excellent and
the solution was delivered on time,”
he continues.
the GAIN
After a five-month implementation
period, DCA now has a website its
staff can be proud of and confident in,
and a more apt online representation
of the local arts and culture sectors.
DCA can now direct its users to a
friendly, up-to-date website one that
reflects its true purpose and better
serves the evolving needs of its citizens.
As a CMS tool it is more intuitive, and
as a destination it offers a far greater
and more dynamic user experience.
EPiServer has enabled staff to more
easily edit and create content, and
they can now directly send out email
communication, such as newsletters,
from within the system. Information is
better organised, more up to date and
easier to find.
In summarising the greatest gains
EPiServer brings, Richard says: “It’s now
really simple for us to change content
on our website, and our people are very
well trained and confident. And that’s
the reason why we purchased EPiServer
– because it’s simple and easy to use,
and allows us to change our content
quickly and confidently – and we’re
happy with that.
Our new website is a real step up from
what we had. There’s a positive vibe
about the website now, and a great
look and feel. Our staff are now proud
to have it represent us in the outside
world. We’ve even had a lot of feedback
from the general public, with people
phoning in to tell us your website is great.
EPiServer is something that our staff
from top to bottom are happy to use.
So the ‘before’ picture was painful and
the ‘after’ is just a pleasure.”
The Business Case
DCA needed to get their website up
to date. Their current website was
difficult to use and ‘clunky’. This is
where Intergen and EPiServer
stepped in.
The Business Value
»» Dynamic and easy to use website
for both the staff and the end user
»» A website that has a positive look
and feel
»» Simple CMS tool for staff
»» Allows staff to proactively make
changes in a timely fashion
The Engine Room
»» EPiServer
»» UX Design
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