Intelex's Paul Leavoy walks us through the history of quality management, how standards developed and what quality looks like in today's organization. Visit www.intelex.com to see the accompanying webinar.

1. 9001: A Quality Odyssey
Paul Leavoy
Content Development Specialist
Intelex Technologies Inc.
All images Public Domain
unless otherwise specified.

2. 9001: A Quality Odyssey
• Why do we have Quality?
• The Problem with Quality
• 21st Century Quality
o ROI
o Business Benefits

3. What’s With Standardization?
• Standardization is BORING.
• Standardization is essential.
• Standardization drives global economic
growth.

4. Who’s this Whitworth guy?
• Joseph Whitworth is
the father of modern
quality.
• Hundreds of screws.
No Standards.
• Wild West of screws
• Whitworth made
standard screw sizes.
Mikey, Wythenshawe, Manchester, UK

5. Exchange Begets Standardization
• Everyone benefits
from exchange.
• Exchange needs
standards.
• 3 essential standards:
o Language
o Money
o Measurement

6. Standards used to be Terrible
• Subjective
measurements
• Standards are good for
society.
• War is Bad for Society.
• War is Good for
Standards.
• Enter ISO.
Marie-Lan Nguyen (2011)

7. Containers Were a Big Deal
• Container shipping
changed the world.
• Container shipping put
little boxes into one big
box.
• Vietnam War. Credit: Stan Shebs
• Asia had stuff to trade.

8. Turns Out We Needed Standardization
• It doesn’t work without
standardization.
• Standards wars are bad
for standardization.
• Betamax is better…but,
• The market dictates
standards acceptance.
• In 1987, ISO 9000 won.

9. What’s Wrong with Quality?
• Lots of documents.
• Lots of bureaucracy.
• Lots of work.
• Lots of ROI.
The National Archives (2011)

10. 21st Century Quality
• Electronic.
• Web-based.
• Proactive.
• Automated.
• 80/20 to 20/80

11. ROI of Streamlined QMS
• There’s ROI in Quality
• Lots of it is soft money, hard to quantify
o Scraps, Reworks
o Customer relations
o Brand Equity
o Cost of Poor Quality (COPQ)
o NCRs, Defects, Waste
• Increasing synergy between regulations and
standards.

12. Conclusion
• There’s a reason for standards and quality.
• Criticisms of quality.
• 21st century quality = effective quality.

13. About Us
• We develop, implement and support
software for:
• Quality Management
• Environmental, Health and Safety
Management
• General Business Management.
• Established in 1992.
• Over 180 employees
• Over 700 clients and 500,000 system users

14. Resources
o QMS ROI Calculator – contact
intelex@intelex.com for more information
o “Mitigating Risk and Maximizing Profit with QMS”
o “The ROI of Quality: Building the Business Case
for ISO 9001 Implementation”
o “The Screw that Changed the World”

15. For more information contact
us at 416-599-6009
or
Visit our website for a Free
Trial or Demonstration
Paul Leavoy
416-599-6009 x 283
paul.leavoy@Intelex.com