3. Your call to Integrated Restoration provides you access
to our courteous professional staff.

4. About Integrated Restoration
• As a single source provider, Integrated Restoration
is a customer focused service organization
specifically designed and dedicated to meeting the
diverse needs of the property owner who
encounters a casualty loss resulting from Fire,
Water, Storm, Vehicle Impact , Vandalism, or
Microbial Remediation.
• Our professional staff will serve your needs while
concurrently respecting and meeting the specialized
requirements of your insurance carrier.
• We will integrate our efforts with those of your
carrier in an effort to work in concert and provide a
quick and harmonious resolution to your loss
experience.

5. Our vast project experience and emphasis on training add to
your assurance that the uniformed, photo ID’d personnel
dispatched to your loss are experienced, trained,
professionals.

6. Integrated Restoration has on staff personnel who
have attended the classroom training and passed the
required examination to become certified in:

7. Clean Trust Certified Firm
Water Restoration Technician
Applied Structural Drying
Commercial Drying Specialist
Applied Microbial Remediation Technician
Carpet Cleaning Technician
Health and Safety
Fire & Smoke Damage Restoration Technician
Odor Control Technician

8. Mold Remediation Supervisor

9. Mold Remediation Training
Certified Mold Remediator
Certified Indoor Environmentalist

10. Lead Renovator
Lead Safe Certified Firm

11. Integrated Restoration is strategically located in the
Integrated Building at 3348 St. Clair Avenue in
downtown Cleveland. This location provides us with
quick and easy access to 90 east and west, to 77 and 71
south, and to 480 both East and West.

12. Our location houses our corporate offices as well as our
warehoused equipment and our emergency service vehicles.

13. We are experienced
DISASTER REPAIR
FIRST RESPONDERS

14. Our dedicated emergency service vehicles are well equipped
and on station, ready to serve your emergency needs,
providing independent power, lighting and repair services.

15. Our experienced project managers will immediately
initiate the process of restoring property and lives to
normalcy.

16. Our expertise in loss evaluation, Xactimate based
estimating, digital imaging and loss presentation will
provide a timely, detailed, line item proposal of all
work to be performed. This will enable the property
owner as well as the insurance carrier claims
professional to ascertain quickly and with great detail
what repairs are being presented.

17. Our expertise in project and production management will be
utilized to coordinate and integrate the various trade
specialties involved in your restoration project.

18. Our hands on management style will ensure that your
project receives the attention required.

19. Our systems approach provides for professional project
communication, smooth transitions and exceptional project
turn around time.

20. MICROBIAL REMEDIATION
Integrated Restoration specializes in,
and is trained, certified and
experienced in the broad spectrum of
microbial remediation challenges.
RESIDENTIAL
COMMERCIAL
INDUSTRIAL

21. Case Study
Harry’s Home
Water Damage/Microbial
Remediation
Extreme long term water damage, with dwell time,
evolves into microbial conflagration, century home.
Homeowner proclaims it a misnomer that
the insurance company is an evil entity.

22. Harry lived alone in his century home in a western Cleveland
suburb. Typical of homes built during this time, the
residence featured a central boiler and radiator steam heat..

23. During the winter, Harry suffered an injury requiring
hospitalization. During this time, the area experienced
a spate of severe cold weather. As fate would have it,
the boiler failed.

24. The radiators and water pipes froze and broke. As the
home was unoccupied, the conditions went undiscovered.
It was later ascertained that the water ran and the home
froze and thawed and froze again,… for nine weeks.

25. This scenario created atypical conditions. Upon Integrated
Restoration’s arrival at the scene, they were brought into a,
albeit cold, rain forest environment. Interior surfaces of the
residence were at dew point. Rain was falling within the
home.

26. The loss had progressed from a major water damage to a full
blown microbial remediation project. Ceilings fell. Floor
lifted. Surfaces were covered with a confligration of well
established microbial growth.

27. Windows, doors, cabinets, and floors all succumbed to
the moisture and microbial damage.

28. Out of necessity, Harry interviewed his prospective
contractors, off site, at the health care facility where he
was residing. Integrated Restoration provided Harry a
digital presentation illustrating the conditions at his
home. Integrated Restoration also provided a detailed
order of events that presented solutions to the
challenges the loss presented.

29. Although shocked by the images, Harry was pleased with the
presentation and the proposed solutions. Integrated
Restoration was hired and put to task.
The initial challenge posed by this project was providing heat
necessary to effect a structural dry out and perform the
microbial remediation. Integrated Restoration proposed
installing a forced hot air furnace to immediately initiate the
dry out. This temporary furnace would then remain as the
home’s permanent heat source. All parties agreed. The
restoration commenced.

30. The aggressive microbial growth dictated that substantial
demolition take place. This included removal of contaminated
building materials, HEPA sanding, HEPA vacuuming and
treating surfaces with an EPA registered broad spectrum
disinfectant / sanitizer / cleaner.

31. Upon achieving microbial remediation and structural dry out,
to ensure a pristine indoor environment, an EPA registered
anti fungicidal coating was applied to surfaces.
The demolition, however, exposed serious framing issues that
required attention.

32. At times, a project’s challenges, present opportunities.
Installation of microlams addressed framing issues. The
design alteration opened up the first floor. Harry was
presented the proposals. He signed off. As he was non-
ambulatory, Harry was given weekly digital image updates.

33. Insulation and quality windows addressed prior heat
loss concerns.

34. Installation of drywall clarified the look of the new
first floor layout.

35. The before and after of the side entry landing
illustrates the transformation ongoing within.

36. The bath up demanded a new spatial layout and
updating.

37. The opened dining room became an extension of the
newly remodelled kitchen.

38. Oxidized Mortised locksets on painted flat panel doors were
replaced with decorative brass swags on stained raised panel
doors to provide a rich, beautiful look throughout the newly
refurbished home.

39. After selection signoffs, design build changes, windows,
doors, painting, cabinetry, flooring and trim, the completed
project was a dramatic upgrade over the original home.
Harry had overseen all of this from a hospital room with
weekly progress photos. When he came out to visually
survey the final project, Harry was pleased with his choices.
Harry shed tears of joy with how well his home turned out
and how well he had been treated.

40. At the onset of this project, one of the first sign offs by
Harry was a release authorizing the disposal of his
contents. This was necessary to facilitate the repairs.
Tables, chairs, furnishings, clothing and bags and bags
of personal contents were removed from the home
and placed in dumpsters.

41. As protocol, Integrated Restoration took detailed photos and
a video documenting the contents on site. The insurance
carrier was informed of the documentation. The carrier
hired an independent vendor who came to Integrated
Restoration’s offices and evaluated the contents that had
been disposed of. At the end of the loss, to Harry’s great
surprise, the carrier notified the insured that there was a
contents settlement due him. In his absence, his contractor,
his insurance company, and even his city had looked out for
him.

42. When all was said and done this Integrated
Restoration project involved a major residential
structural dry out, full scale microbial remediation,
design build, framing, doors, windows, flooring,
drywall, paint, staining, cabinetry, trim, electrical,
plumbing and HVAC.

43. Harry Expressed his thanks to the city officials
who reported the loss, the adjuster who
assisted him, the contents management
company, and Integrated Restoration who
provided such a positive experience in a
difficult disaster scenario.

45. Thank you for taking the time to view
our case study. We look forward to the
opportunity to serve you and your
insured’s should the need arise.