SlideShare ist ein Scribd-Unternehmen logo
1 von 37
Downloaden Sie, um offline zu lesen
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

From push to pull in IT:
learning to create value for users
is not a long, quiet river
Copyright © Institut Lean France 2013

Faurecia overview
2012 key figures
94,000 employees
320 sites
34 countries
Group revenues: €17.4 billion
30 R&D centers
5,500 R&D engineers and technicians
460 patents filed in 2012
Annual R&D investment: €943 million
5.4% of revenues
2

3 & 4 October, 2013
Paris, France

6th largest automotive equipment supplier
(2012 revenues €bn)
1. Bosch
2. Denso
3. Continental
4. Magna
5. Aisin Seiki
6. Johnson Controls
6.
8. Hyundai
9. ZF
10. Yasaki
11. Lear
12. Delphi
13. TRW
14. BASF
15. Valeo
16. Sumitomo
17. Toyota Boshoku
18. JTEKT
19. Hitachi
20. Cummins

17.4

N°6
°
worldwide
worldwide
equipment
equipment
supplier
supplier
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Operational Excellence
driven by the Faurecia
Excellence System
Renault Global Quality award
Ford Silver World Excellence Award
General Motors Supplier Quality Excellence Award
9 Awards for Chinese sites, including
Dongfeng Nissan Excellent Quality Performance

Quality : steady PPM rate at 18
3
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Back in 2006
Low cost IT, poor customer focus
Limited investments on
value added projects

15%

Impact
of new projects

Patchwork of systems

Seating

Interior

Components

BM 400

Mfg
Pro

85 % Running existing
systems

Exhaust
Copyright © Institut Lean France 2013

Go and see
Objectives :
• go and see for yourself
• understand user needs
• analyze incidents
• control standard execution

3 & 4 October, 2013
Paris, France
Copyright © Institut Lean France 2013

Findings in 2006
Need to Improve the
local support &
proximity with users

3 & 4 October, 2013
Paris, France

IT Budgets limited as COMEX
unsure of IT delivery
a real project management
capability was needed

Need to support Faurecia growth
and develop worldwide operations
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

The challenge was :
we had to move from a technical,
« push mode » IT:
« I can’t help if
users do not use
correctly the
system »

to a customer / process
focus, « pull mode » IT:

« Let’s try and
understand their
needs »
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Refocus on business value
Business
targets

. Processes
. Standards

Project
Management

Technicals
. IT Applications
. IT Infrastructures

Change
. Trainings
. Realign to standards
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

How ?
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Explore

TOYOTA WAY

KAIZEN
STANDARDS

JIDOKA

JUST IN TIME

CUSTOMER
SATISFACTION
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Customer satisfaction
Reliability of IT services
Jidoka, kaizen, standards
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Switch issue

• production line stopped in the plant 1h30
• an IT switch had to be rebooted

1h30 outage

Switch issue

Other cause

?

Time to detect

No monitoring
on switch

?
No alert
from monitoring
Copyright © Institut Lean France 2013

Switch issue

3 & 4 October, 2013
Paris, France

• 1h + was spent finding a forklift and a
certified operator
• to reach the switch, located high above
production lines
1h30 outage

Switch issue

Not an IT standard

Enforced by contractor
when building plant

Other cause

Time to detect

No monitoring
on switch

Time to reboot

No alert
from monitoring

Too high

Prevent damage
when handling products

Forklift & operator
unavailable
Copyright © Institut Lean France 2013

Switch issue

3 & 4 October, 2013
Paris, France

• What would have happened before :
- Nothing (service restored)
- At best change the switch in the plant
- Or challenge the monitoring solution

• What we try to do now :
- Confirm why it happened : new plant building process
- Confirm why we did not see it coming : IT FMEA done too
late and not complete
- Correct to prevent re-occurrence in that plant
- Address risk in all plants : IT standards, Building standards
Copyright © Institut Lean France 2013

Learn from incidents

3 & 4 October, 2013
Paris, France

15
Copyright © Institut Lean France 2013

Standards

3 & 4 October, 2013
Paris, France
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Our Jidoka process
•
•
•
•
•
•
•

Create standards
Define conditions for IT alerts (gap vs standard)
Restore service asap (protect the customer)
Analyze potential factors -> reduce scope
Dig down to root causes (5 whys)
Change local standard (or create it)
Transversalize
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

And
measure
user
satisfaction
Problems to
investigate
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Customer satisfaction
Work on ergonomy
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Ergonomy
5 windows
8 Clicks

Click on Apply to save the modification

Click in the fields to change:
the quantity value
or F/N value
or Ref Des value

Source : Magellan user documentation

Before :
5 windows, 8 clicks

After :
drag and drop
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Ergonomy

Use cases defined, regular
reviews with users
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Create value
Standard solutions
Improve data flows
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Understand big picture
CUSTOMER
DEVELOPMENT

OPERATIONS
Plant

R&D
CENTER

Plant

CONTRACT
Design
Simulations
Capex, tooling
Change management

START-UP

Operational excellence
Plant management
Cost, PPM, MPM
Copyright © Institut Lean France 2013

Complexity increases

MORE AND MORE

BEFORE
Supplier 1

3 & 4 October, 2013
Paris, France

Plant

Supplier 1

Supplier 2

Crossdock

Supplier 2

Supplier 3

Plant 1

Consolidation
center

Supplier 3

Plant 2
Self billing

invoicing
Supplier 1
Supplier 1
Supplier 2
Supplier 3

Just in
Time
plant

Customer
Product
invoicing

Assembly
invoicing
Supplier 2
Supplier 3

Just in
Time plant

Customer
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

IT needs for a lean company
• Standards (re-use), yet offering flexibility and
reliability
• Leveling tools
• Measurement, transparency on key process
steps (make problems visible)
• Alert systems (Jidoka)
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Develop standard applications
– Plant functions (production, logistics, finance,
purchasing)
– JIT (Just In Time) systems
– Traceability systems
– Supply leveling systems
– Workflow tools
– Data mining tools …
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Our first breakthrough
From unleveled – pushed flow

To leveled – pulled flow
=> Stock decrease
Manifest

Order

DN

Manifest
Invoice
DN n°

Invoice
Manifest n°
Copyright © Institut Lean France 2013

Support stock reduction
Starts with data accuracy
JIT calls

Production
& scrap
declaration

Production

Backflushing

out

in

Scheduling
T arget = 100% Good Deliveries

% RFT
Target
Linéaire (% RFT)

NRFT - Receiving Progress

100,00%

80,00%

60,00%

40,00%

20,00%

2/2
01
3

2/2
01
3

2/2
01
3

1/2
01
3

1/2
01
3

1/2
01
3

1/2
01
3

1/2
01
3

1/2
01
3

1/2
01
3

1/2
01
3

RM & BOP
inventory

MRP

Quality
Inspection
/ product
returns

05
/0

03
/0

01
/0

30
/0

28
/0

26
/0

24
/0

22
/0

20
/0

18
/0

16
/0

1/2
01
3

1/2
01
3

1/2
01
3
14
/0

12
/0

10
/0

1/2
01
3

0,00%
1/2
01
3

Cycle
counting

Receiving

120,00%

08
/0

Part
creation

06
/0

ECM
process

3 & 4 October, 2013
Paris, France

28
Copyright © Institut Lean France 2013

Alerting and reacting

3 & 4 October, 2013
Paris, France
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Help plants re-align
to Group Standards

Generic change
toolkit
Copyright © Institut Lean France 2013

See together

3 & 4 October, 2013
Paris, France

Logistics

Accounting
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Toyota Way
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Toyota Way

Source :
TOYOTA MOTOR CORPORATION GLOBAL WEBSITE (2001)
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Growth
supported by
new IT Centers,
no outsourcing

Czech Rep

Portugal

Mexico
Tunisia
China
India
34
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Develop autonomous teams
Customer
expectations ?

Make performance
visible

Ensure teams are
autonomous on continuous
improvement

Develop capacity to
solve complex problems
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Where are we today ?
Open questions
Copyright © Institut Lean France 2013

3 & 4 October, 2013
Paris, France

Open points – next steps
• Are we solving the right problems?
• Are we driving sufficient business value ?
• How can we better support product development ?

Weitere ähnliche Inhalte

Was ist angesagt?

Escaping the Legacy of Mass Production by Prof Daniel T Jones
Escaping the Legacy of Mass Production by Prof Daniel T JonesEscaping the Legacy of Mass Production by Prof Daniel T Jones
Escaping the Legacy of Mass Production by Prof Daniel T JonesInstitut Lean France
 
Lean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2i
Lean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2iLean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2i
Lean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2iInstitut Lean France
 
Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto
Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto
Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto Institut Lean France
 
Lean & Agile by Régis Medina at the Lean IT Summit 2013
Lean & Agile by Régis Medina at the Lean IT Summit 2013Lean & Agile by Régis Medina at the Lean IT Summit 2013
Lean & Agile by Régis Medina at the Lean IT Summit 2013Institut Lean France
 
Lean IT Leadership by Mike Orzen, Lean IT Summit 2013
Lean IT Leadership by Mike Orzen, Lean IT Summit 2013Lean IT Leadership by Mike Orzen, Lean IT Summit 2013
Lean IT Leadership by Mike Orzen, Lean IT Summit 2013Institut Lean France
 
What IS for the Lean company, by Pierre Delort at the Lean IT Summit
What IS for the Lean company, by Pierre Delort at the Lean IT SummitWhat IS for the Lean company, by Pierre Delort at the Lean IT Summit
What IS for the Lean company, by Pierre Delort at the Lean IT SummitInstitut Lean France
 
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Institut Lean France
 
"Kaizen spirit in Design work" by Michael Ballé
"Kaizen spirit in Design work" by Michael Ballé"Kaizen spirit in Design work" by Michael Ballé
"Kaizen spirit in Design work" by Michael BalléOperae Partners
 
Lean IT - Why IT Service Management needs it
Lean IT - Why IT Service Management needs itLean IT - Why IT Service Management needs it
Lean IT - Why IT Service Management needs itBoonNam Goh
 
itSMF 2013 Global Survey & COBIT
itSMF 2013 Global Survey & COBITitSMF 2013 Global Survey & COBIT
itSMF 2013 Global Survey & COBITNUS-ISS
 
Why IT Project Managers need to know IT Service Management - By Mr Goh Boon Nam
Why IT Project Managers need to know IT Service Management - By Mr Goh Boon NamWhy IT Project Managers need to know IT Service Management - By Mr Goh Boon Nam
Why IT Project Managers need to know IT Service Management - By Mr Goh Boon NamNUS-ISS
 
Social & Collaboration Technologies in Business Projects
Social & Collaboration Technologies in Business ProjectsSocial & Collaboration Technologies in Business Projects
Social & Collaboration Technologies in Business ProjectsNUS-ISS
 
Leonardo Mattiazzi at the Lean IT Summit 2013
Leonardo Mattiazzi at the Lean IT Summit 2013Leonardo Mattiazzi at the Lean IT Summit 2013
Leonardo Mattiazzi at the Lean IT Summit 2013Institut Lean France
 
Sogefi : Du produit au lean engineering
Sogefi : Du produit au lean engineeringSogefi : Du produit au lean engineering
Sogefi : Du produit au lean engineeringInstitut Lean France
 
Business Agility is the new competitive advantage!
Business Agility is the new competitive advantage!Business Agility is the new competitive advantage!
Business Agility is the new competitive advantage!NUS-ISS
 
Gemba walks in IT project management by Pina Allegretti
Gemba walks in IT project management by Pina AllegrettiGemba walks in IT project management by Pina Allegretti
Gemba walks in IT project management by Pina AllegrettiInstitut Lean France
 
NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...
NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...
NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...NUS-ISS
 
Young Enterprise Architect Scholarship 2013
Young Enterprise Architect Scholarship 2013Young Enterprise Architect Scholarship 2013
Young Enterprise Architect Scholarship 2013iCMG International
 
Teamwork within Toyota by Michael Kazoglou
Teamwork within Toyota by Michael KazoglouTeamwork within Toyota by Michael Kazoglou
Teamwork within Toyota by Michael KazoglouInstitut Lean France
 

Was ist angesagt? (20)

Escaping the Legacy of Mass Production by Prof Daniel T Jones
Escaping the Legacy of Mass Production by Prof Daniel T JonesEscaping the Legacy of Mass Production by Prof Daniel T Jones
Escaping the Legacy of Mass Production by Prof Daniel T Jones
 
Lean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2i
Lean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2iLean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2i
Lean and ITIL: reaching to the (hidden) face of the moon by Nicolas Stampf, BP2i
 
Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto
Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto
Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto
 
Lean & Agile by Régis Medina at the Lean IT Summit 2013
Lean & Agile by Régis Medina at the Lean IT Summit 2013Lean & Agile by Régis Medina at the Lean IT Summit 2013
Lean & Agile by Régis Medina at the Lean IT Summit 2013
 
Lean IT Leadership by Mike Orzen, Lean IT Summit 2013
Lean IT Leadership by Mike Orzen, Lean IT Summit 2013Lean IT Leadership by Mike Orzen, Lean IT Summit 2013
Lean IT Leadership by Mike Orzen, Lean IT Summit 2013
 
What IS for the Lean company, by Pierre Delort at the Lean IT Summit
What IS for the Lean company, by Pierre Delort at the Lean IT SummitWhat IS for the Lean company, by Pierre Delort at the Lean IT Summit
What IS for the Lean company, by Pierre Delort at the Lean IT Summit
 
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...
 
"Kaizen spirit in Design work" by Michael Ballé
"Kaizen spirit in Design work" by Michael Ballé"Kaizen spirit in Design work" by Michael Ballé
"Kaizen spirit in Design work" by Michael Ballé
 
Lean IT - Why IT Service Management needs it
Lean IT - Why IT Service Management needs itLean IT - Why IT Service Management needs it
Lean IT - Why IT Service Management needs it
 
itSMF 2013 Global Survey & COBIT
itSMF 2013 Global Survey & COBITitSMF 2013 Global Survey & COBIT
itSMF 2013 Global Survey & COBIT
 
Why IT Project Managers need to know IT Service Management - By Mr Goh Boon Nam
Why IT Project Managers need to know IT Service Management - By Mr Goh Boon NamWhy IT Project Managers need to know IT Service Management - By Mr Goh Boon Nam
Why IT Project Managers need to know IT Service Management - By Mr Goh Boon Nam
 
Social & Collaboration Technologies in Business Projects
Social & Collaboration Technologies in Business ProjectsSocial & Collaboration Technologies in Business Projects
Social & Collaboration Technologies in Business Projects
 
Leonardo Mattiazzi at the Lean IT Summit 2013
Leonardo Mattiazzi at the Lean IT Summit 2013Leonardo Mattiazzi at the Lean IT Summit 2013
Leonardo Mattiazzi at the Lean IT Summit 2013
 
Sogefi : Du produit au lean engineering
Sogefi : Du produit au lean engineeringSogefi : Du produit au lean engineering
Sogefi : Du produit au lean engineering
 
Business Agility is the new competitive advantage!
Business Agility is the new competitive advantage!Business Agility is the new competitive advantage!
Business Agility is the new competitive advantage!
 
Gemba walks in IT project management by Pina Allegretti
Gemba walks in IT project management by Pina AllegrettiGemba walks in IT project management by Pina Allegretti
Gemba walks in IT project management by Pina Allegretti
 
NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...
NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...
NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...
 
Young Enterprise Architect Scholarship 2013
Young Enterprise Architect Scholarship 2013Young Enterprise Architect Scholarship 2013
Young Enterprise Architect Scholarship 2013
 
Teamwork within Toyota by Michael Kazoglou
Teamwork within Toyota by Michael KazoglouTeamwork within Toyota by Michael Kazoglou
Teamwork within Toyota by Michael Kazoglou
 
Learn Without Limits in a Connected World
Learn Without Limits in a Connected WorldLearn Without Limits in a Connected World
Learn Without Limits in a Connected World
 

Andere mochten auch

Unleash your team's creativity with lean by Karim Aouadi
Unleash your team's creativity with lean by Karim AouadiUnleash your team's creativity with lean by Karim Aouadi
Unleash your team's creativity with lean by Karim AouadiInstitut Lean France
 
IS delivering value to the business by Hakan Borglund Toyota MHE
IS delivering value to the business by Hakan Borglund Toyota MHEIS delivering value to the business by Hakan Borglund Toyota MHE
IS delivering value to the business by Hakan Borglund Toyota MHEInstitut Lean France
 
Learning from the fast developing practice of Lean IT by Steve Bell
Learning from the fast developing practice of Lean IT by Steve BellLearning from the fast developing practice of Lean IT by Steve Bell
Learning from the fast developing practice of Lean IT by Steve BellInstitut Lean France
 
Leveraging Lean for IT and research transformation by Jeromy Markwort
Leveraging Lean for IT and research transformation by Jeromy MarkwortLeveraging Lean for IT and research transformation by Jeromy Markwort
Leveraging Lean for IT and research transformation by Jeromy MarkwortInstitut Lean France
 
eBay: A lean & agile content case study by Michael B. Jones
eBay: A lean & agile content case study by Michael B. JoneseBay: A lean & agile content case study by Michael B. Jones
eBay: A lean & agile content case study by Michael B. JonesInstitut Lean France
 
Lean data center, a telco experience by Andrea Pinnola, Telecom Italia
Lean data center, a telco experience by Andrea Pinnola, Telecom ItaliaLean data center, a telco experience by Andrea Pinnola, Telecom Italia
Lean data center, a telco experience by Andrea Pinnola, Telecom ItaliaInstitut Lean France
 
Improve software development speed beyond your customer’s dreams with Lean
Improve software development speed beyond your customer’s dreams with LeanImprove software development speed beyond your customer’s dreams with Lean
Improve software development speed beyond your customer’s dreams with LeanInstitut Lean France
 
The Lean Software Factory by Yves Caseau
The Lean Software Factory by Yves CaseauThe Lean Software Factory by Yves Caseau
The Lean Software Factory by Yves CaseauInstitut Lean France
 
Toyota kata – habits for continuous improvements by Hakan Forss
Toyota kata – habits for continuous improvements by Hakan ForssToyota kata – habits for continuous improvements by Hakan Forss
Toyota kata – habits for continuous improvements by Hakan ForssInstitut Lean France
 
Built in Quality by Michael Ballé - Lean IT Summit 2013
Built in Quality by Michael Ballé - Lean IT Summit 2013Built in Quality by Michael Ballé - Lean IT Summit 2013
Built in Quality by Michael Ballé - Lean IT Summit 2013Institut Lean France
 
Creating Value for the Poor with Lean IT by Dr. Khuloud Odeh
Creating Value for the Poor with Lean IT  by Dr. Khuloud OdehCreating Value for the Poor with Lean IT  by Dr. Khuloud Odeh
Creating Value for the Poor with Lean IT by Dr. Khuloud OdehInstitut Lean France
 
From trouble shooting to organizing improvements: a management journey at ING...
From trouble shooting to organizing improvements: a management journey at ING...From trouble shooting to organizing improvements: a management journey at ING...
From trouble shooting to organizing improvements: a management journey at ING...Institut Lean France
 
Devtest: using Lean and Devops practices to bring QA and coders together by L...
Devtest: using Lean and Devops practices to bring QA and coders together by L...Devtest: using Lean and Devops practices to bring QA and coders together by L...
Devtest: using Lean and Devops practices to bring QA and coders together by L...Institut Lean France
 
« Training Within Software » using Dojo and Mob Programming by Bernard Notari...
« Training Within Software » using Dojo and Mob Programming by Bernard Notari...« Training Within Software » using Dojo and Mob Programming by Bernard Notari...
« Training Within Software » using Dojo and Mob Programming by Bernard Notari...Institut Lean France
 
SAP and Lean MindSet: Short and Fast project with India by Christophe Berbeye...
SAP and Lean MindSet: Short and Fast project with India by Christophe Berbeye...SAP and Lean MindSet: Short and Fast project with India by Christophe Berbeye...
SAP and Lean MindSet: Short and Fast project with India by Christophe Berbeye...Institut Lean France
 
Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...
Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...
Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...Institut Lean France
 
Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...
Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...
Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...Institut Lean France
 
Learn fast to build fast, Le Monde case study by Ismaël Hery - Lean IT Summit...
Learn fast to build fast, Le Monde case study by Ismaël Hery - Lean IT Summit...Learn fast to build fast, Le Monde case study by Ismaël Hery - Lean IT Summit...
Learn fast to build fast, Le Monde case study by Ismaël Hery - Lean IT Summit...Institut Lean France
 
How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014
How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014
How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014Institut Lean France
 

Andere mochten auch (20)

Unleash your team's creativity with lean by Karim Aouadi
Unleash your team's creativity with lean by Karim AouadiUnleash your team's creativity with lean by Karim Aouadi
Unleash your team's creativity with lean by Karim Aouadi
 
IS delivering value to the business by Hakan Borglund Toyota MHE
IS delivering value to the business by Hakan Borglund Toyota MHEIS delivering value to the business by Hakan Borglund Toyota MHE
IS delivering value to the business by Hakan Borglund Toyota MHE
 
Learning from the fast developing practice of Lean IT by Steve Bell
Learning from the fast developing practice of Lean IT by Steve BellLearning from the fast developing practice of Lean IT by Steve Bell
Learning from the fast developing practice of Lean IT by Steve Bell
 
Leveraging Lean for IT and research transformation by Jeromy Markwort
Leveraging Lean for IT and research transformation by Jeromy MarkwortLeveraging Lean for IT and research transformation by Jeromy Markwort
Leveraging Lean for IT and research transformation by Jeromy Markwort
 
eBay: A lean & agile content case study by Michael B. Jones
eBay: A lean & agile content case study by Michael B. JoneseBay: A lean & agile content case study by Michael B. Jones
eBay: A lean & agile content case study by Michael B. Jones
 
Lean data center, a telco experience by Andrea Pinnola, Telecom Italia
Lean data center, a telco experience by Andrea Pinnola, Telecom ItaliaLean data center, a telco experience by Andrea Pinnola, Telecom Italia
Lean data center, a telco experience by Andrea Pinnola, Telecom Italia
 
Improve software development speed beyond your customer’s dreams with Lean
Improve software development speed beyond your customer’s dreams with LeanImprove software development speed beyond your customer’s dreams with Lean
Improve software development speed beyond your customer’s dreams with Lean
 
The Lean Software Factory by Yves Caseau
The Lean Software Factory by Yves CaseauThe Lean Software Factory by Yves Caseau
The Lean Software Factory by Yves Caseau
 
Toyota kata – habits for continuous improvements by Hakan Forss
Toyota kata – habits for continuous improvements by Hakan ForssToyota kata – habits for continuous improvements by Hakan Forss
Toyota kata – habits for continuous improvements by Hakan Forss
 
Built in Quality by Michael Ballé - Lean IT Summit 2013
Built in Quality by Michael Ballé - Lean IT Summit 2013Built in Quality by Michael Ballé - Lean IT Summit 2013
Built in Quality by Michael Ballé - Lean IT Summit 2013
 
Lean finance by Pierre Pezziardi
Lean finance by Pierre PezziardiLean finance by Pierre Pezziardi
Lean finance by Pierre Pezziardi
 
Creating Value for the Poor with Lean IT by Dr. Khuloud Odeh
Creating Value for the Poor with Lean IT  by Dr. Khuloud OdehCreating Value for the Poor with Lean IT  by Dr. Khuloud Odeh
Creating Value for the Poor with Lean IT by Dr. Khuloud Odeh
 
From trouble shooting to organizing improvements: a management journey at ING...
From trouble shooting to organizing improvements: a management journey at ING...From trouble shooting to organizing improvements: a management journey at ING...
From trouble shooting to organizing improvements: a management journey at ING...
 
Devtest: using Lean and Devops practices to bring QA and coders together by L...
Devtest: using Lean and Devops practices to bring QA and coders together by L...Devtest: using Lean and Devops practices to bring QA and coders together by L...
Devtest: using Lean and Devops practices to bring QA and coders together by L...
 
« Training Within Software » using Dojo and Mob Programming by Bernard Notari...
« Training Within Software » using Dojo and Mob Programming by Bernard Notari...« Training Within Software » using Dojo and Mob Programming by Bernard Notari...
« Training Within Software » using Dojo and Mob Programming by Bernard Notari...
 
SAP and Lean MindSet: Short and Fast project with India by Christophe Berbeye...
SAP and Lean MindSet: Short and Fast project with India by Christophe Berbeye...SAP and Lean MindSet: Short and Fast project with India by Christophe Berbeye...
SAP and Lean MindSet: Short and Fast project with India by Christophe Berbeye...
 
Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...
Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...
Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...
 
Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...
Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...
Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...
 
Learn fast to build fast, Le Monde case study by Ismaël Hery - Lean IT Summit...
Learn fast to build fast, Le Monde case study by Ismaël Hery - Lean IT Summit...Learn fast to build fast, Le Monde case study by Ismaël Hery - Lean IT Summit...
Learn fast to build fast, Le Monde case study by Ismaël Hery - Lean IT Summit...
 
How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014
How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014
How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014
 

Ähnlich wie From push to pull in IT by Faurecia

IRJET- Productivity Improvement by Implementing Lean Manufacturing Tools ...
IRJET-  	  Productivity Improvement by Implementing Lean Manufacturing Tools ...IRJET-  	  Productivity Improvement by Implementing Lean Manufacturing Tools ...
IRJET- Productivity Improvement by Implementing Lean Manufacturing Tools ...IRJET Journal
 
Dt802 g formation-infosphere-optim-data-growth-for-archiving-on-z-os
Dt802 g formation-infosphere-optim-data-growth-for-archiving-on-z-osDt802 g formation-infosphere-optim-data-growth-for-archiving-on-z-os
Dt802 g formation-infosphere-optim-data-growth-for-archiving-on-z-osCERTyou Formation
 
Software Factory & TVD-REN the Vaadin framework of Trivadis
Software Factory & TVD-REN the Vaadin framework of TrivadisSoftware Factory & TVD-REN the Vaadin framework of Trivadis
Software Factory & TVD-REN the Vaadin framework of TrivadisClaude-Alain Glauser
 
SplunkLive! Utrecht 2018 - Customer presentation: Irdeto
SplunkLive! Utrecht 2018 - Customer presentation: Irdeto SplunkLive! Utrecht 2018 - Customer presentation: Irdeto
SplunkLive! Utrecht 2018 - Customer presentation: Irdeto Splunk
 
Announcing DA.PO Augury Data Visualisation Services - may 2013
Announcing DA.PO Augury Data Visualisation Services - may 2013Announcing DA.PO Augury Data Visualisation Services - may 2013
Announcing DA.PO Augury Data Visualisation Services - may 2013Meng Choon Tan
 
Inflectra Partner Program 2021
Inflectra Partner Program 2021Inflectra Partner Program 2021
Inflectra Partner Program 2021Inflectra
 
Meetup #6 Voiture Connectée à Paris
Meetup #6 Voiture Connectée à ParisMeetup #6 Voiture Connectée à Paris
Meetup #6 Voiture Connectée à ParisLaurent Dunys
 
Monitoring in the DevOps Era
Monitoring in the DevOps EraMonitoring in the DevOps Era
Monitoring in the DevOps EraMike Kavis
 
Lean Management Basics
Lean Management BasicsLean Management Basics
Lean Management BasicsUpendra K
 
Inflectra Overview Presentation (2023)
Inflectra Overview Presentation (2023)Inflectra Overview Presentation (2023)
Inflectra Overview Presentation (2023)Inflectra
 
Monitoring As a Service
Monitoring As a ServiceMonitoring As a Service
Monitoring As a ServiceAmit Panchal
 
IND 4.0 - IHCI_Enabler_Programme_Overview_-_1_September_2022.pdf
IND 4.0 - IHCI_Enabler_Programme_Overview_-_1_September_2022.pdfIND 4.0 - IHCI_Enabler_Programme_Overview_-_1_September_2022.pdf
IND 4.0 - IHCI_Enabler_Programme_Overview_-_1_September_2022.pdfBambangWinarso2
 
Demand Driven Material Requirements Planning (DDMRP)
Demand Driven Material Requirements Planning (DDMRP)Demand Driven Material Requirements Planning (DDMRP)
Demand Driven Material Requirements Planning (DDMRP)Odoo
 
DWS15 Connected Things Forum - Guest Keynote - Paul-Edouard LAUNAY - Jasper
DWS15 Connected Things Forum - Guest Keynote - Paul-Edouard LAUNAY - JasperDWS15 Connected Things Forum - Guest Keynote - Paul-Edouard LAUNAY - Jasper
DWS15 Connected Things Forum - Guest Keynote - Paul-Edouard LAUNAY - JasperIDATE DigiWorld
 
Importance of Solution Architecture in Automation
Importance of Solution Architecture in AutomationImportance of Solution Architecture in Automation
Importance of Solution Architecture in AutomationCristina Vidu
 
Presentation tritan erp service
Presentation tritan erp servicePresentation tritan erp service
Presentation tritan erp serviceTritan solution
 
IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)Tony Price
 
Interactions 2015
Interactions 2015Interactions 2015
Interactions 2015Capgemini
 
Odoo Partnership Program
Odoo Partnership ProgramOdoo Partnership Program
Odoo Partnership ProgramOdoo
 
Rita Araújo_EN2015
Rita Araújo_EN2015Rita Araújo_EN2015
Rita Araújo_EN2015Rita Araújo
 

Ähnlich wie From push to pull in IT by Faurecia (20)

IRJET- Productivity Improvement by Implementing Lean Manufacturing Tools ...
IRJET-  	  Productivity Improvement by Implementing Lean Manufacturing Tools ...IRJET-  	  Productivity Improvement by Implementing Lean Manufacturing Tools ...
IRJET- Productivity Improvement by Implementing Lean Manufacturing Tools ...
 
Dt802 g formation-infosphere-optim-data-growth-for-archiving-on-z-os
Dt802 g formation-infosphere-optim-data-growth-for-archiving-on-z-osDt802 g formation-infosphere-optim-data-growth-for-archiving-on-z-os
Dt802 g formation-infosphere-optim-data-growth-for-archiving-on-z-os
 
Software Factory & TVD-REN the Vaadin framework of Trivadis
Software Factory & TVD-REN the Vaadin framework of TrivadisSoftware Factory & TVD-REN the Vaadin framework of Trivadis
Software Factory & TVD-REN the Vaadin framework of Trivadis
 
SplunkLive! Utrecht 2018 - Customer presentation: Irdeto
SplunkLive! Utrecht 2018 - Customer presentation: Irdeto SplunkLive! Utrecht 2018 - Customer presentation: Irdeto
SplunkLive! Utrecht 2018 - Customer presentation: Irdeto
 
Announcing DA.PO Augury Data Visualisation Services - may 2013
Announcing DA.PO Augury Data Visualisation Services - may 2013Announcing DA.PO Augury Data Visualisation Services - may 2013
Announcing DA.PO Augury Data Visualisation Services - may 2013
 
Inflectra Partner Program 2021
Inflectra Partner Program 2021Inflectra Partner Program 2021
Inflectra Partner Program 2021
 
Meetup #6 Voiture Connectée à Paris
Meetup #6 Voiture Connectée à ParisMeetup #6 Voiture Connectée à Paris
Meetup #6 Voiture Connectée à Paris
 
Monitoring in the DevOps Era
Monitoring in the DevOps EraMonitoring in the DevOps Era
Monitoring in the DevOps Era
 
Lean Management Basics
Lean Management BasicsLean Management Basics
Lean Management Basics
 
Inflectra Overview Presentation (2023)
Inflectra Overview Presentation (2023)Inflectra Overview Presentation (2023)
Inflectra Overview Presentation (2023)
 
Monitoring As a Service
Monitoring As a ServiceMonitoring As a Service
Monitoring As a Service
 
IND 4.0 - IHCI_Enabler_Programme_Overview_-_1_September_2022.pdf
IND 4.0 - IHCI_Enabler_Programme_Overview_-_1_September_2022.pdfIND 4.0 - IHCI_Enabler_Programme_Overview_-_1_September_2022.pdf
IND 4.0 - IHCI_Enabler_Programme_Overview_-_1_September_2022.pdf
 
Demand Driven Material Requirements Planning (DDMRP)
Demand Driven Material Requirements Planning (DDMRP)Demand Driven Material Requirements Planning (DDMRP)
Demand Driven Material Requirements Planning (DDMRP)
 
DWS15 Connected Things Forum - Guest Keynote - Paul-Edouard LAUNAY - Jasper
DWS15 Connected Things Forum - Guest Keynote - Paul-Edouard LAUNAY - JasperDWS15 Connected Things Forum - Guest Keynote - Paul-Edouard LAUNAY - Jasper
DWS15 Connected Things Forum - Guest Keynote - Paul-Edouard LAUNAY - Jasper
 
Importance of Solution Architecture in Automation
Importance of Solution Architecture in AutomationImportance of Solution Architecture in Automation
Importance of Solution Architecture in Automation
 
Presentation tritan erp service
Presentation tritan erp servicePresentation tritan erp service
Presentation tritan erp service
 
IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)
 
Interactions 2015
Interactions 2015Interactions 2015
Interactions 2015
 
Odoo Partnership Program
Odoo Partnership ProgramOdoo Partnership Program
Odoo Partnership Program
 
Rita Araújo_EN2015
Rita Araújo_EN2015Rita Araújo_EN2015
Rita Araújo_EN2015
 

Mehr von Institut Lean France

Le "Scenario Planning" pour réagir en situation de crise
Le "Scenario Planning" pour réagir en situation de criseLe "Scenario Planning" pour réagir en situation de crise
Le "Scenario Planning" pour réagir en situation de criseInstitut Lean France
 
Le "Scenario Planning" pour réagir en situation de crise
Le "Scenario Planning" pour réagir en situation de crise Le "Scenario Planning" pour réagir en situation de crise
Le "Scenario Planning" pour réagir en situation de crise Institut Lean France
 
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-Cuthill
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-CuthillBuild Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-Cuthill
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-CuthillInstitut Lean France
 
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...Institut Lean France
 
The story of our Lean IT journey Melanie Noyel, Acta Mobilier
The story of our Lean IT journey Melanie Noyel, Acta MobilierThe story of our Lean IT journey Melanie Noyel, Acta Mobilier
The story of our Lean IT journey Melanie Noyel, Acta MobilierInstitut Lean France
 
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix Qonto
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix QontoWhy kanban is the secret to scale your tech team by Marc-Antoine Lacroix Qonto
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix QontoInstitut Lean France
 
Management practices for the digital era by Cecil Dijoux
Management practices for the digital era by Cecil DijouxManagement practices for the digital era by Cecil Dijoux
Management practices for the digital era by Cecil DijouxInstitut Lean France
 
Build hyper efficient team with TPS by Pierre Jannez
Build hyper efficient team with TPS by Pierre JannezBuild hyper efficient team with TPS by Pierre Jannez
Build hyper efficient team with TPS by Pierre JannezInstitut Lean France
 
Lean organization framework by Pierre Masai
Lean organization framework by Pierre MasaiLean organization framework by Pierre Masai
Lean organization framework by Pierre MasaiInstitut Lean France
 
The high performance learning enterpris, by Steve Bell and Karen Whitley
The high performance learning enterpris, by Steve Bell and Karen WhitleyThe high performance learning enterpris, by Steve Bell and Karen Whitley
The high performance learning enterpris, by Steve Bell and Karen WhitleyInstitut Lean France
 
True Continuous Improvement with Toyota Kata, Jesper Boeg
True Continuous Improvement with Toyota Kata, Jesper BoegTrue Continuous Improvement with Toyota Kata, Jesper Boeg
True Continuous Improvement with Toyota Kata, Jesper BoegInstitut Lean France
 
Getting to the heart of agile by Alistair Cockburn
Getting to the heart of agile by Alistair CockburnGetting to the heart of agile by Alistair Cockburn
Getting to the heart of agile by Alistair CockburnInstitut Lean France
 
Lean and agile software because or despite rising complexity by Yves Caseau
Lean and agile software because or despite rising complexity by Yves CaseauLean and agile software because or despite rising complexity by Yves Caseau
Lean and agile software because or despite rising complexity by Yves CaseauInstitut Lean France
 
A transformation journey for a complex development organization
A transformation journey for a complex development organizationA transformation journey for a complex development organization
A transformation journey for a complex development organizationInstitut Lean France
 
Can Lean help improve the Architecture Maturity of an entire Organization?
Can Lean help improve the Architecture Maturity of an entire Organization?Can Lean help improve the Architecture Maturity of an entire Organization?
Can Lean help improve the Architecture Maturity of an entire Organization?Institut Lean France
 
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...Institut Lean France
 
Se transformer soi-même pour transformer sa boite, Priscilla Saunier
Se transformer soi-même pour transformer sa boite, Priscilla SaunierSe transformer soi-même pour transformer sa boite, Priscilla Saunier
Se transformer soi-même pour transformer sa boite, Priscilla SaunierInstitut Lean France
 
Présentation COGETIQ Lean Tour Blois 2018
Présentation COGETIQ Lean Tour Blois 2018 Présentation COGETIQ Lean Tour Blois 2018
Présentation COGETIQ Lean Tour Blois 2018 Institut Lean France
 
Présentation BMI Lean Tour Blois 2018
Présentation BMI   Lean Tour Blois 2018Présentation BMI   Lean Tour Blois 2018
Présentation BMI Lean Tour Blois 2018Institut Lean France
 

Mehr von Institut Lean France (20)

Le "Scenario Planning" pour réagir en situation de crise
Le "Scenario Planning" pour réagir en situation de criseLe "Scenario Planning" pour réagir en situation de crise
Le "Scenario Planning" pour réagir en situation de crise
 
Le "Scenario Planning" pour réagir en situation de crise
Le "Scenario Planning" pour réagir en situation de crise Le "Scenario Planning" pour réagir en situation de crise
Le "Scenario Planning" pour réagir en situation de crise
 
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-Cuthill
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-CuthillBuild Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-Cuthill
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-Cuthill
 
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...
 
The story of our Lean IT journey Melanie Noyel, Acta Mobilier
The story of our Lean IT journey Melanie Noyel, Acta MobilierThe story of our Lean IT journey Melanie Noyel, Acta Mobilier
The story of our Lean IT journey Melanie Noyel, Acta Mobilier
 
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix Qonto
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix QontoWhy kanban is the secret to scale your tech team by Marc-Antoine Lacroix Qonto
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix Qonto
 
Management practices for the digital era by Cecil Dijoux
Management practices for the digital era by Cecil DijouxManagement practices for the digital era by Cecil Dijoux
Management practices for the digital era by Cecil Dijoux
 
Build hyper efficient team with TPS by Pierre Jannez
Build hyper efficient team with TPS by Pierre JannezBuild hyper efficient team with TPS by Pierre Jannez
Build hyper efficient team with TPS by Pierre Jannez
 
Lean organization framework by Pierre Masai
Lean organization framework by Pierre MasaiLean organization framework by Pierre Masai
Lean organization framework by Pierre Masai
 
The high performance learning enterpris, by Steve Bell and Karen Whitley
The high performance learning enterpris, by Steve Bell and Karen WhitleyThe high performance learning enterpris, by Steve Bell and Karen Whitley
The high performance learning enterpris, by Steve Bell and Karen Whitley
 
Story of LeSS by Bas Vodde
Story of LeSS by Bas VoddeStory of LeSS by Bas Vodde
Story of LeSS by Bas Vodde
 
True Continuous Improvement with Toyota Kata, Jesper Boeg
True Continuous Improvement with Toyota Kata, Jesper BoegTrue Continuous Improvement with Toyota Kata, Jesper Boeg
True Continuous Improvement with Toyota Kata, Jesper Boeg
 
Getting to the heart of agile by Alistair Cockburn
Getting to the heart of agile by Alistair CockburnGetting to the heart of agile by Alistair Cockburn
Getting to the heart of agile by Alistair Cockburn
 
Lean and agile software because or despite rising complexity by Yves Caseau
Lean and agile software because or despite rising complexity by Yves CaseauLean and agile software because or despite rising complexity by Yves Caseau
Lean and agile software because or despite rising complexity by Yves Caseau
 
A transformation journey for a complex development organization
A transformation journey for a complex development organizationA transformation journey for a complex development organization
A transformation journey for a complex development organization
 
Can Lean help improve the Architecture Maturity of an entire Organization?
Can Lean help improve the Architecture Maturity of an entire Organization?Can Lean help improve the Architecture Maturity of an entire Organization?
Can Lean help improve the Architecture Maturity of an entire Organization?
 
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...
 
Se transformer soi-même pour transformer sa boite, Priscilla Saunier
Se transformer soi-même pour transformer sa boite, Priscilla SaunierSe transformer soi-même pour transformer sa boite, Priscilla Saunier
Se transformer soi-même pour transformer sa boite, Priscilla Saunier
 
Présentation COGETIQ Lean Tour Blois 2018
Présentation COGETIQ Lean Tour Blois 2018 Présentation COGETIQ Lean Tour Blois 2018
Présentation COGETIQ Lean Tour Blois 2018
 
Présentation BMI Lean Tour Blois 2018
Présentation BMI   Lean Tour Blois 2018Présentation BMI   Lean Tour Blois 2018
Présentation BMI Lean Tour Blois 2018
 

Kürzlich hochgeladen

COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDELiveplex
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfJamie (Taka) Wang
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 

Kürzlich hochgeladen (20)

COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
20150722 - AGV
20150722 - AGV20150722 - AGV
20150722 - AGV
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 

From push to pull in IT by Faurecia

  • 1. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France From push to pull in IT: learning to create value for users is not a long, quiet river
  • 2. Copyright © Institut Lean France 2013 Faurecia overview 2012 key figures 94,000 employees 320 sites 34 countries Group revenues: €17.4 billion 30 R&D centers 5,500 R&D engineers and technicians 460 patents filed in 2012 Annual R&D investment: €943 million 5.4% of revenues 2 3 & 4 October, 2013 Paris, France 6th largest automotive equipment supplier (2012 revenues €bn) 1. Bosch 2. Denso 3. Continental 4. Magna 5. Aisin Seiki 6. Johnson Controls 6. 8. Hyundai 9. ZF 10. Yasaki 11. Lear 12. Delphi 13. TRW 14. BASF 15. Valeo 16. Sumitomo 17. Toyota Boshoku 18. JTEKT 19. Hitachi 20. Cummins 17.4 N°6 ° worldwide worldwide equipment equipment supplier supplier
  • 3. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Operational Excellence driven by the Faurecia Excellence System Renault Global Quality award Ford Silver World Excellence Award General Motors Supplier Quality Excellence Award 9 Awards for Chinese sites, including Dongfeng Nissan Excellent Quality Performance Quality : steady PPM rate at 18 3
  • 4. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Back in 2006 Low cost IT, poor customer focus Limited investments on value added projects 15% Impact of new projects Patchwork of systems Seating Interior Components BM 400 Mfg Pro 85 % Running existing systems Exhaust
  • 5. Copyright © Institut Lean France 2013 Go and see Objectives : • go and see for yourself • understand user needs • analyze incidents • control standard execution 3 & 4 October, 2013 Paris, France
  • 6. Copyright © Institut Lean France 2013 Findings in 2006 Need to Improve the local support & proximity with users 3 & 4 October, 2013 Paris, France IT Budgets limited as COMEX unsure of IT delivery a real project management capability was needed Need to support Faurecia growth and develop worldwide operations
  • 7. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France The challenge was : we had to move from a technical, « push mode » IT: « I can’t help if users do not use correctly the system » to a customer / process focus, « pull mode » IT: « Let’s try and understand their needs »
  • 8. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Refocus on business value Business targets . Processes . Standards Project Management Technicals . IT Applications . IT Infrastructures Change . Trainings . Realign to standards
  • 9. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France How ?
  • 10. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Explore TOYOTA WAY KAIZEN STANDARDS JIDOKA JUST IN TIME CUSTOMER SATISFACTION
  • 11. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Customer satisfaction Reliability of IT services Jidoka, kaizen, standards
  • 12. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Switch issue • production line stopped in the plant 1h30 • an IT switch had to be rebooted 1h30 outage Switch issue Other cause ? Time to detect No monitoring on switch ? No alert from monitoring
  • 13. Copyright © Institut Lean France 2013 Switch issue 3 & 4 October, 2013 Paris, France • 1h + was spent finding a forklift and a certified operator • to reach the switch, located high above production lines 1h30 outage Switch issue Not an IT standard Enforced by contractor when building plant Other cause Time to detect No monitoring on switch Time to reboot No alert from monitoring Too high Prevent damage when handling products Forklift & operator unavailable
  • 14. Copyright © Institut Lean France 2013 Switch issue 3 & 4 October, 2013 Paris, France • What would have happened before : - Nothing (service restored) - At best change the switch in the plant - Or challenge the monitoring solution • What we try to do now : - Confirm why it happened : new plant building process - Confirm why we did not see it coming : IT FMEA done too late and not complete - Correct to prevent re-occurrence in that plant - Address risk in all plants : IT standards, Building standards
  • 15. Copyright © Institut Lean France 2013 Learn from incidents 3 & 4 October, 2013 Paris, France 15
  • 16. Copyright © Institut Lean France 2013 Standards 3 & 4 October, 2013 Paris, France
  • 17. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Our Jidoka process • • • • • • • Create standards Define conditions for IT alerts (gap vs standard) Restore service asap (protect the customer) Analyze potential factors -> reduce scope Dig down to root causes (5 whys) Change local standard (or create it) Transversalize
  • 18. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France And measure user satisfaction Problems to investigate
  • 19. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Customer satisfaction Work on ergonomy
  • 20. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Ergonomy 5 windows 8 Clicks Click on Apply to save the modification Click in the fields to change: the quantity value or F/N value or Ref Des value Source : Magellan user documentation Before : 5 windows, 8 clicks After : drag and drop
  • 21. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Ergonomy Use cases defined, regular reviews with users
  • 22. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Create value Standard solutions Improve data flows
  • 23. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Understand big picture CUSTOMER DEVELOPMENT OPERATIONS Plant R&D CENTER Plant CONTRACT Design Simulations Capex, tooling Change management START-UP Operational excellence Plant management Cost, PPM, MPM
  • 24. Copyright © Institut Lean France 2013 Complexity increases MORE AND MORE BEFORE Supplier 1 3 & 4 October, 2013 Paris, France Plant Supplier 1 Supplier 2 Crossdock Supplier 2 Supplier 3 Plant 1 Consolidation center Supplier 3 Plant 2 Self billing invoicing Supplier 1 Supplier 1 Supplier 2 Supplier 3 Just in Time plant Customer Product invoicing Assembly invoicing Supplier 2 Supplier 3 Just in Time plant Customer
  • 25. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France IT needs for a lean company • Standards (re-use), yet offering flexibility and reliability • Leveling tools • Measurement, transparency on key process steps (make problems visible) • Alert systems (Jidoka)
  • 26. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Develop standard applications – Plant functions (production, logistics, finance, purchasing) – JIT (Just In Time) systems – Traceability systems – Supply leveling systems – Workflow tools – Data mining tools …
  • 27. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Our first breakthrough From unleveled – pushed flow To leveled – pulled flow => Stock decrease Manifest Order DN Manifest Invoice DN n° Invoice Manifest n°
  • 28. Copyright © Institut Lean France 2013 Support stock reduction Starts with data accuracy JIT calls Production & scrap declaration Production Backflushing out in Scheduling T arget = 100% Good Deliveries % RFT Target Linéaire (% RFT) NRFT - Receiving Progress 100,00% 80,00% 60,00% 40,00% 20,00% 2/2 01 3 2/2 01 3 2/2 01 3 1/2 01 3 1/2 01 3 1/2 01 3 1/2 01 3 1/2 01 3 1/2 01 3 1/2 01 3 1/2 01 3 RM & BOP inventory MRP Quality Inspection / product returns 05 /0 03 /0 01 /0 30 /0 28 /0 26 /0 24 /0 22 /0 20 /0 18 /0 16 /0 1/2 01 3 1/2 01 3 1/2 01 3 14 /0 12 /0 10 /0 1/2 01 3 0,00% 1/2 01 3 Cycle counting Receiving 120,00% 08 /0 Part creation 06 /0 ECM process 3 & 4 October, 2013 Paris, France 28
  • 29. Copyright © Institut Lean France 2013 Alerting and reacting 3 & 4 October, 2013 Paris, France
  • 30. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Help plants re-align to Group Standards Generic change toolkit
  • 31. Copyright © Institut Lean France 2013 See together 3 & 4 October, 2013 Paris, France Logistics Accounting
  • 32. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Toyota Way
  • 33. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Toyota Way Source : TOYOTA MOTOR CORPORATION GLOBAL WEBSITE (2001)
  • 34. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Growth supported by new IT Centers, no outsourcing Czech Rep Portugal Mexico Tunisia China India 34
  • 35. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Develop autonomous teams Customer expectations ? Make performance visible Ensure teams are autonomous on continuous improvement Develop capacity to solve complex problems
  • 36. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Where are we today ? Open questions
  • 37. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Open points – next steps • Are we solving the right problems? • Are we driving sufficient business value ? • How can we better support product development ?