8. d
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For more information on social media and digital
marketing, visit WWW.EDGEMEDIA.COM.SG
http://nmincite.com/wp-content/uploads/2012/10/NM-Incite-Report-The-State-of-Social-Customer-Service-2012.pdf
http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf
http://www.marketingpilgrim.com/2012/05/study-shows-social-media-slowly-replacing-face-to-face-customer-interaction.html
http://www.experianplc.com/news/company-news/2011/27-09-2011.aspx
http://www.slideshare.net/Syncapse/value-of-a-facebook-fan-an-empirical-review
https://www.facebook.com
http://www.tnsdigitallife.com
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