E-Governance in India, a major initiative under the ‘National e-Governance Plan’ (NeGP) of the Department of Electronics and Information Technology (DeitY), Ministry of Communications and Information Technology, Government of India, was approved in 2006 and it is the backbone of ‘Digital India’ vision. E-Governance is about Government’s interaction with government, it’s way of conducting business with companies and delivering services to its citizens by leveraging Information and Communication Technology (ICT) enabled strategies for ensuring transparency, efficiency, and accountability in the process which is not only faster but also more personalized and can be accessed 24 hours a day, seven days a week. It also entails integrating services across different governmental agencies in order to reduce cost structures, simplify interaction and improve overall service delivery in real time.

1. e-Governance
&
Digital India
1
The Power to Empower
PRESENTED BY
Col Inderjit Singh

2. Purview
• Changing canvas of India
• Digital India framework
• E-Governance Initiatives
• Role of Indian Industry
• Challenges in Implementation

3. We’ve Come A Long Way Since Independence3

4. Facts & Figures
1970 : Department of Electronics
1977 : National Informatics Centre(NIC)
1980 : Use of computers began
1987 : Launch of NICNET
1998 : National Task Force on IT and Software Development
1999 : Union Ministry of Info Tech
2000-05: 12 Point e-Governance launched by Central & State Govt with
focus on G2C, G2B, G2G initiatives
2006-11: National e-Government Plan (NeGP)
2012-17: Digital India

5. National E-Gov - 11th 5 yr Plan (2006-11)
 National e-Governance Plan(NeGP) - Started make all government services
accessible to common man in his locality, through common service delivery outlets and
ensure efficiency, transparency & reliability.
 Initiatives under NeGP
 State Wide Area Networks – connect all state
 State Data Centres – host Govt apps
 Common Services Centres – internet enabled centres at district level
 Electronic forms through state portal SSDG– download forms and submit applications
 E-District – provide district administration services by web services like right to
information, social welfare, ration card, birth & death certificate etc.
 31 Mission Mode projects

6. Current E-Gov - 12th 5yr Plan (2012-17)
 Deliver all Govt Services in electronic mode for transparency ,efficiency and easy
accessibility
 Create sharable resources for all Govt entities.
 Deliver both information & transaction of Govt services over mobile.
 Build shared service platforms to accelerate e-Gov project implementation
 Create safe and secure Cyber Space.
 Create ecosystem that promotes innovation in ICT for governance
 Increase all round awareness and citizen engagement
 Availability of data as possible in public domain for productive use by citizens

7. Digital India initiative has been launched on July 3, 2015
(1.13 lakh crore cost) with a vision to digitally empower each
and every citizen of the country.

8. What is
Digital India?
• Providing high-speed internet.
• Shareable private space on a public cloud, and creating a safe
and secure cyber space.
• Seamless integration across departments / jurisdictions
• Ensuring availability of services in real-time from online and
mobile platforms for ease of doing business,
• Leveraging geographical information systems (GIS).
• Take digital literacy to the next level
• Providing digital resources in Indian languages
• Citizens not required to submit physical documents.
• To make India ready for a knowledge-based future.
• Focus of the Rs 1.13 lakh crore (appx. US$ 17 billion) initiative
is on using technology to create a participative, transparent
and responsive government.

9. Digital India
Framework
9
The Power to Empower

10. 9 Pillars of Digital India

11. 1. Broadband Highways
• Broadband for All – Rural: 2,50,000 village
Panchayats to be covered under the National
Optical Fibre Network (NOFN) by Dec 2016.
• National Information Infrastructure (NII): NII
would integrate the network and cloud
infrastructure in the country to provide high speed
connectivity and cloud platform to various
government departments up to the panchayat level.
2. Universal Access to Phones
• Provide mobile coverage in a phased manner to the
remaining 55,619 villages in the country.
• The total project cost will be around Rs.16,000 Cr
(appx. US$ 2.3 billion) during 2014-18.
3. Public Internet Access Programme
• Common Service Centres (CSCs): CSCs would be
strengthened and increased from the current
135,000 to 250,000. CSCs – one in each Gram
Panchayat, would be made viable & multi-functional
end-points for delivery of government services.
• Post Offices as Multi-service centres: 150,000
Post Offices to be converted into multi service
centres.

12. 4. E-governance:
• Online applications and tracking, Form simplification
and field reduction.
• Online repositories - Use of online repositories (e.g.
for certificates, educational degrees, identity
documents, etc.) so that citizens are not required to
submit these documents in physical form.
5. E-Kranti:
• The biggest programme within Digital India and
focusses on a mobile-first approach.
• Integration of services and platforms e.g. Aadhaar
platform of Unique Identity Authority of India (UIDAI),
payment gateway, Mobile Seva platform etc.
• There are 44 Mission Mode Projects under e-Kranti,
which are at various stages of implementation.
• E-education: Free wi-fi in all schools and providing
Massive Online Open Courses (MOOCs)
• E-healthcare: online medical consultation, online
medical records, online medicine supply, pan-India
exchange for patient information, etc.
• Technology for farmers: real time price
information, online ordering of inputs and online
cash, loan, and relief payment with mobile banking.
• Technology for security: Mobile based
emergency services and disaster related services
on real time basis.
• Technology for cyber-security: National Cyber
Security Co-ordination Centre would be set up to
ensure safe and secure cyber-space within the
country.
• Technology for financial inclusion: Through use
of mobile banking, Micro-ATM program and CSCs/
Post Offices.
• Technology for Justice: e-Courts, e-Police, e-
Prosecution etc.
E-Kranti:
Transforming E-governance for
Transforming Governance

13. 6. Information for all:
• Open Data platform: http://data.gov.in facilitates
proactive release of datasets in open format by the
ministries/departments for use, reuse and
redistribution. Provides open and easy access to
information for citizens.
• Engagement through social media: Pro-actively
engage through social media and web based
platforms to inform and interact with citizens.
• MyGov.in: This website crowdsources ideas from
the public for design of programmes such as better
traffic management, using big data for making cities
smarter etc.
• Online messaging: Online messaging to citizens
on special occasions/programs would be facilitated
through emails and SMS.
7. Electronics Manufacture:
• This pillar focuses on promoting electronics
manufacturing in the country with the target of NET
ZERO Imports by 2020 as a striking demonstration of
intent.

14. 8. IT for Jobs:
This pillar focuses on providing training to the
youth in the skills required for availing
employment opportunities in the IT / ITES
sector. Components of this pillar include:
• Train 10 million students from smaller towns &
villages for IT sector jobs over 5 years.
• Setting up BPOs in every north-eastern state to
facilitate ICT enabled growth in these states.
• Training 300,000 service delivery agents as
part of skill development to run viable
businesses delivering IT services.
• Training 500,000 Rural Workforce on Telecom
and Telecom related services
9. Early Harvest Programmes:
• IT platform for sending messages.
• E-greetings portal on Mygov.in
• Biometric attendance.
• Wi-fi in all universities.
• Secure email for government officials.
• Standardized government email design.
• Public Wi-fi spots in all cities with 1 million
population and at tourist hubs.
• School books to be e-books.
• SMS-based weather information and disaster
alerts.
• National portal for lost and found children -
http://khoyapaya.gov.in/mpp/home

15. E-Governance
Initiatives
15
2016
The Power to Empower

16. Current Situation - Department Centric Model
DISCOM
Drug
controller
DRUG
controller
pollution
control board
municipal
board
authority Fire Service
Excise
Industrial
Development
corp
Labor
Industries
water &
Sewerage
Board
Investor
An investor needs total 16 clearings and it takes multiple visits to several departments
to get the clearances, that too after 7 months or so

17. India’s Rank on Ease of Doing Business - 130 (2016)
.
India's Ranking
Parameters Adopted by World Bank DB 2015 DB 2014
1 Ease of doing business (Overall Rank) 142 140
2 Starting a business 158 156
3 Dealing with construction permits 184 183
4 Getting Electricity 137 134
5 Registering property 121 115
6 Getting credit 36 30
7 Protecting Minority investors 7 21
8 Paying Taxes 156 154
9 Trading across Borders 126 122
10 Enforcing contracts 186 186
11 Resolving Insolvency 137 135

18. Digital
India
Digital India &
e- Governance
e-Governance
Government
to Business
E- trade
e-delivery
e-filing
e-payment
e-BRC
online
dissemination
of polices
E-
Procurement
Government
to Citizens
Government
to
Government
Online
Urban
Admini
Department
e-
Transport
e-Health
Records
web based
blood bank
mgt system
e-District
Agriculture
Education

19. Gartner's Four Phases of
E-Government Model
Process in which the agency evolves
because of response to functionality
needs and customer expectations. The
realization of the true one - stop shop
for the citizens.
Informational:
Level 1
(Static
Website)
Interactional:
Level 2
(India Portal)
Transactional :
level 3 Income Tax,
IRCTC (MCA21)
Transformational
: Level 4 (e-Biz)
• Design and purpose of each step would have
to serve the relevant needs of all G2C, G2B,
G2E and G2G sectors
 Phase I – Presence
 Phase II – Interaction
 Phase III – Transaction
 Phase IV – Transformation

20. National e-Governance Plan (NeGP) – An
Overview
Vision
“Make all Government services accessible to the common
man in his locality, through common service delivery
outlets and ensure efficiency, transparency & reliability of
such services at affordable costs to realise the basic needs
of the common man.”
Strategy to Realize NeGP Vision
Centralized Initiative, Decentralized Implementation
Focus on Services & Service levels
Ownership and Central Role of Line Ministries/State Governments
Emphasis on Public Private Partnerships (PPP)

21. Core Infra under NeGP – An Overview

22. E-Governance Plan – Key MMPs
DIGITAL INDIA
TECHNOLOGY
e-GOVERNANCE
CORE POLICIES
INDIA
PORTAL e-BIZ
National eGov
Service Delivery
Gateway NSDG
COMMON
SERVICE
CENTER
e-
PROCUREMENT
EDI
UNIQUE ID PENSIONS BANKING
PASSPORT
VISA
INCOME
TAX
DCA21
EDUCTION
MUNICIPALITIES POLICE
LAND
REGISTRATION
TREASURIES CIVIL SUPPLIES
AGRICULTURE
EMPLOYMENT
EXCHANGES
COMMERCIAL
TAXES
LAND
RECORDS
ROAD
TRANSPORT
GRAM
PANCHAYAT
INSURANCE
CENTRAL
EXCISE
E-COURT
central
Integrated
State
CORE AND
INFRA
PROJECTS
SDC
SWAN
CSC
SSDG

23.  Policy on Adoption of Open Source Software for GoI
 Framework for Adoption of Open Source S/W in e-Governance Systems
 Policy on Open Application Programming Interfaces (APIs) for GoI
 E-mail Policy of GoI
 Policy on Use of IT Resources of GoI
 Policy on Collaborative Application Development by Opening the Source
Code of Government Applications
 Application Development & Re-Engineering Guidelines for Cloud Ready
Applications
Policy Initiatives by Deity for E- Governance

24. E- Governance in Rural & Urban
India
Rural
• Agriculture
• Land Record Management
• Disaster management
• Local information
• Panchayat
Urban
• Transportation
• Online Payments and Taxations
• Information and Public Relation
Key Services
• Municipal Services
• Roads and Traffic Management

25. India in e-Governance Development Index
Online Service Component
• Aadhaar
• Digital Locker
• E-Sign
• Financial
• PayGov
• Jan Dhan Yojana
• Mobile Enablement
• Mobile Seva
• Mobile Based Digital Identity
• E-participation
• E-Taal, MyGov, e-Sampark and Social
Media
• Mission Mode Projects
• Delivering >400 million e-Transactions
per month
• CSCs, e-Districts, IncomeTax, MCA21,
eBiz, Road Transport, eCourts etc
• Open Data Initiatives
• National Portal of India

26. • A 12-digit unique identity for every Indian
individual, including children and infants.
• Establishes uniqueness of every individual on
the basis of demographic and biometric
information.
• Aadhaar will provide a universal identity
infrastructure which can be used by any
identity-based application (like ration card,
passport, etc.)
• Coverage: 925 million and growing
• Direct Benefit Transfer:
• LPG
• Scholarships
• PDS scheme
AADHAR

27. E-Sign facilitates digitally
signing a document by an
Aadhaar holder using an
Online Service.
Aadhaar is mandatory for
availing the eSign
Service.
E-Sign is envisaged as a
giant leap towards large
scale adoption of digital
signature and hence
paperless transactions.

28. Facilitate online payment to all PSU and Major Privatebanks
PayGov India offers a range of payment options through which
a payment can be made by the citizen to avail a service.
• Net banking (approx. 65+ banks)
• Debit card/Credit card
• IMPS
• Cash Cards/ Wallets
• Mobile Wallet
• NEFT/ RTGS
Live in more than 16 Departments
PayGov
Government
Portal
National
Payment
Services
Platform
TransactionsDetails
Applicant
Account / Card
Government A/C
Funds Transfer
Applicant
Nodal Bank

29. Digital Locker
• DigiLocker is a service launched in Feb 2015
• Provide a secure dedicated personal electronic space for storing the
documents of resident Indian citizens.
• Storage space (maximum 1GB) is linked to the Aadhaar
number of the user.
Advantages:
• Help citizens to digitally store their important documents like
PAN card, passport, mark sheets and degree certificates.
• Provide secure access to Government issued documents.
• Eliminates use of physical documents and enables sharing of
verified electronic documents across government agencies.
• A dedicated personal storage space in the cloud to citizens, linked
to citizens Aadhaar number.
• Reduce the administrative overhead of government departments
and agencies created due to paper work.
• Easy for citizens to receive services by saving time and effort as
their documents will now be available anytime, anywhere and can
be shared electronically.
To sign-up for your Digital
Locker, one needs an Aadhaar
card & a Mobile number that is
linked to that Aadhaar card
Number.
https://digitallocker.gov.in/

30. • E-taal is a web portal for
dissemination of e-
Transactions statistics of
National and State level e-
Governance Projects including
Mission Mode Projects.
• It receives transaction
statistics from web based
applications periodically on
near real time basis.
• E-Taal presents quick analysis
of transaction counts in tabular
and graphical form to give
quick view of transactions
done by various e-Governance
projects.
E-TAAL
• Promotes healthy competition amongst:
 Sates/Union Territories
 Departments and
 Mission Mode Projects / e-Governance initiatives

31. • Biggest financial inclusion initiative in the world.
• Date of launch: 28th August 2014
• 193 million accounts opened till Nov 15, 2015
• Features of the scheme include:
 No minimum balance required.
 Interest on deposit.
 Accidental insurance cover of Rs.100,000.
 Life insurance cover of Rs.30,000/-.
 Easy Transfer of money across India.
 Beneficiaries of Government Schemes will get
Direct Benefit Transfer in these accounts.
 Overdraft facility of up to Rs.5000/- will be
permitted (only one account per household,
preferably lady of the household), after
satisfactory operation of the account for 6 months
 RuPay Debit Card will be provided (must be used
at least once in 45 days.)
 Access to Pension.
Jan Dhan Yojana

32. India in e-Governance Development Index
 PUSH SMS: 1856 Central and State Depts,
>6.4 billion+ SMS PUSH transactions delivered
 PULL SMS: 430+ unique services
operationalized, >6.7 million SMSes pulled
Mobile AppStore
 635+ live mobile apps (>326516
downloads)
 7.35 lakh polling booths (out of total ~8.5
lakhs) mapped using DeitY’s mobile app
for polling station location
Mobile Seva

33. India in e-Governance Development Index
Mission Mode Projects – e-Districts | IncomeTax
• Income Tax MMP providing online return, e-
filing of returns, downloading of challans,
taxpayer information
• Online tax calculator, payment of taxed
online, Online facilities for deductor /
deductee on TIN website, challan status
enquiry
• Income tax services also mobile enabled
through mobile App and SMS services
• Avg no. of e-Transactions:
>3.5 Million e-Transaction per month
• e-Districts MMP providing high volume
citizen centric services
• Operational in >450 districts
in 22 States
• Avg no. of e-Transactions:
3.7 million e-Transaction per month
• Delivering certificates like birth, caste,
income, marriage, death…etc

34. India in e-Governance Development Index
E-Kranti-Mission Mode Projects
• Focused on delivery of
services
• Binding all national level e-
Governance projects under
e- Kranti framework
• 44 MMPs delivering
>400 million
transactions per month

35. India in e-Governance Development Index
Open Data Initiatives
• Open Government Data Platform (OGD) India is a
single-point of access to resources (Datasets/Apps) in
open format.
• State Portals – States having dedicated websites
• All Government Departments having dedicated
website
• Open Government Data Platform
(https://data.gov.in)
• Policies of Government of India
• National Data Sharing and Accessibility
Policy
• Policy on Open Application Programme
Interfaces (Open APIs)

36. India in e-Governance Development Index
Public Internet Access Programme - CSCs
• Common Service Centres (CSCs)
providing G2C services in rural areas
• More than 140,000 CSCs operational
• Avg no. of e-Transactions: 113 million e-
Transactions per month
• Delivering wide range of services like
certificates, digital literacy…etc
• CSCs are more than service delivery points in
rural India.
• Positioned as change agents, promoting
rural entrepreneurship and building rural
capacities and livelihoods.

37. • 7,00,000 kilometres of optical fibre to be laid to connect 250
gram panchayats in 3 years.
• Utilize existing fibres of PSUs (BSNL, Railtel and Power
Grid) and laying incremental fibre to connect to Gram
Panchayats wherever necessary.
• Non-discriminatory access to NOFN for all Service Providers.
• Service providers like Telecom Service Providers(TSPs), ISPs,
Cable TV operators and Content providers can launch various
services in rural areas – e-health, e-education and e-governance
etc.
• Public Wi-fi spots.
• All villages will be provided with internet connectivity.
• Estimated to cost about Rs. 20,000 Cr and will be funded by
the Universal Service Obligation Fund (USOF).
National Optical Fibre Network

38. “Digital Literacy is the ability of
individuals and communities to
understand and use digital technologies
for meaningful actions within life
situations”
Two levels of training under the SCHEME
Level 1: Appreciation of Digital Literacy
Citizens will be trained to operate digital devices, like mobile
phones, tablets, etc., send and receive emails and search Internet
for information, etc.
Level 2: Basics of Digital Literacy
Citizens would also be trained to effectively access the various e-
Governance services being offered to the citizen by the Government
and other agencies.
National Digital Literacy Mission
 Making one person in every family digitally literate
 Project to cover 5.25 million

39. E-Bhasha
• All government websites: Will move from bilingual to multilingual
• Digital India website: Available in 12 languages.
• Work in progress to cover all 22 constitutionally recognized languages

40. Digital India-
Expected to fuel the
economic growth with huge
Investment
43
2016
The Power to Empower

41. Costs of Digital India
 Rs 1.13 Lac Cr. in ongoing schemes.
 Rs 13 Cr. for new schemes & activities.
 Rs 4.5 Lac Cr is total investment
promised by Private Sector.
Estimated cost is Equivalent to
¼ of the National Budget
76%
4%
1%
19%
National Budget
Invested on other Scheme
Invested By Govt.
Invested On New Scheme
Invested By Private Sector
Estimated Cost

42. • Building broadband infrastructure
• Creating identity solutions, payment systems, web or
mobile based delivery structures etc.
• Cybersecurity
• Healthcare - telemedicine and remote health
• Smart Cities – 100 smart cities program already
announced.
• Make in India - Electronics Manufacturing - For India
to transition to a digital future, it is imperative that a
greater proportion of its consumption is serviced
locally.
Digital India investment opportunities
Investments in support of Digital
India
• Reliance Industries Ltd: US$ 39.3
billion
• Bharti Airtel: US$ 15 billion
• Aditya Birla Group: US$ 7 billion
• Vedanta (Sterlite Tech): US$ 6
billion
• Vodafone: US$ 2 billion
• ADA Ltd: US$ 1.4 billion

43. S.No. Company Amount to be invested Purpose
1 Govt. of India 1,13,000Crore to transform the country into a digitally empowered
knowledgeeconomy
2. TCS Tohire 60,000 Professionals to implement DIP
3 Reliance Jio Rs. 2,50,000Crore Infocomm
4 Reliance Group Rs. 10,000Crore Tocreate 05 fully operational Cloud Xchange points that
"can help government departments access 240 times
the amount of compute power currently available in
government data centres, and over 6 times the high-
speed storage currently available in India.
5. Bharti Enterprises $ 16 Billion as part of the Digital India campaign and will start
manufacturing in India to reduce the importburden
6 Vednata Rs. 4,000/-Crore to expand fibre and cable manufacturing capacity
7 Bilra Group $ 2 Billion for network rollout & enhancements, broadband
implementation and Wi-Fi deployment.
8 Idea Cellular $ 7 Billion
And many more in the list…………..
Economical Impact
As we have seen total investment is equivalent to quarter of country’s Budget.
Huge amount and purposes pledged by Govt. of India and Private Sector(list of some of the industries) are as follows :-

44. Impact of Digital India Programme
• Digital India has drawn investments worth Rs 4.5 lakh
crore and will create 18 lakh jobs.
• To move ahead from IT-enabled services to IT-enabled
society.
• People of 31 Gram Panchayats across 14 States
watched the Digital India event through web
conferencing, powered by NOFN's BharatNet network.
• E-governance is going to change into M-governance.
• Digital India aims at 1.2 billion connected Indians drive innovation. A dream of a
Digital India where the world looks to India for the next innovation, a Digital India
where ICT enabled citizen-government interface is incorruptible,“
• BSNL already has 55 NGN in place to replace 30 year- old exchanges; their
number will grow to 683 by year end.
• BSNL also has 53 active Wi-Fi hotspots, and aims to have 2500 Wi-Fi hotspots
by the end of 2015.
• Government is launching apps for Swachh Bharat Mission, PayGov and MyGov,
and setting up National Centre for Flexible Electronics and National Institute
for IoT (Internet of Things).

45.  Transforming Taxpayer services through
e-filling of Income Tax Returns
 Kaveri - Vendor Transitioning - Karnataka
 Transport MMP Vaahan and Sarathi
 i-Bhugoal - Bihar
 Electronic Bank Realization Certificate
(e-BRC)
 eBiz
 Swarnim RTO, Gujarat
 Railways e-procurement System
 Panchatantra online system, Karnataka
e-Governance Programs Making Impacts
 MPOline, Madhya Pradesh
 IWDMS, Gujarat
 ICT-Enabled Administration of Commercial
Taxes
 e-Housing
 Direct Benefit Transfer Program, Delhi
 e-PDS (Public Distribution System) Portals
 ChildLine 1098

46. Challenges in
Implementation
The Power to Empower

47. Challenges in E-Governance
Technical Challenges
• Interoperability of
Solutions
• Privacy
• Security
• Multiservice Interaction
• Technological
intensiveness and
obsolescence
Organizational
Challenges
• Lack of Integrated
Services
• Strategic control of
Government
• Lack of Key Persons
• Population
• Different Languages
• Exit Management
Economical Challenges
• Cost
• Maintainability
• Reusability
• Portability

48.  E-Governance enhances relationship between G2G, G2C, G2B, C2G & B2G using ICT.
 E-Governance involves citizen to participate in Government’s decision making process.
 Inspite of poor infrastructure, poverty, illiteracy, language dominance & all other reasons India
has number of award winning e-governance projects.
 Effective promotions schemes by the India government will also be a boosting factor to
provide quality services to their
 India is likely to soon emerge as a Leader in E-Governance due to the fact that here is
current high level of political commitment and adequate sources of funding.
 According to Skoch consultancy New Delhi, 81% citizens report reduction in corruption,
95% find cost of e-governance affordable and 78% favours fast delivery of services.
 E-Governance is the key to the “Good Governance” for developing country like India to
minimize corruption, provide efficient and effective or quality services to their citizens.
Conclusion
“Digital India is no longer an initiative by the government, it has
evolved into a revolution, a movement”

49. Thank You
Questions?
Email: inderjit.barara@gmail.com