Presentation for the May Philadelphia Salesforce.com User Group Meeting - more details about the event can be found on the group's blog http://usergroups.salesforce.com/philadelphia/ or via twitter http://www.twitter.com/phillysfdc

1. Salesforce.com – how to stay up-to-date with Salesforce.com plus some product updates and quick tricks Maria Pergolino

2. Agenda Usability Testing Salesforce.com Administrator Certification Premier Training Service Cloud How to keep up to date with Salesforce

3. Usability Testing What is it and how can I participate?

5. Salesforce.com Administrator Certification What is it and why should I do it?

6. Certification is becoming a job requirement

7. How to Prepare for the Exams

11. Topics and Weightings Just these topics= salesforce.com Overview 3% Identity Confirmation (setting login restrictions) 2% Navigation - UI Settings 3% Organization Administration 5% Customization 17% Security and Access 13% Workflow 5% Workflow Approval Processing 3% Data Validation 3% Data Utilities 5% Analytics 13% Marketing Administration 5% Service and Support Administration 5% Salesforce Console 2% Custom Objects, Applications and Tabs 7% The AppExchange 2% Activity 2% Advanced Configuration options 5%

12. Premier Training

14. Service Cloud An Introduction

16. Keeping up to date with Salesforce The easy way!