Organizational booklet explaining InSTEDD.org as of January 2012.

1. Innovative Support to Emergencies
Diseases and Disasters

2. Working with a community in
Mukdahan, Thailand to help
prevent disease outbreaks
such as malaria and dengue.
We envision a world where
communities everywhere
our vision
design and use technology
to continually improve their
health, safety and
development.

3. The iLab Southeast Asia team
tests one of our tools with a
doctor in a rural clinic outside
of Phnom Penh, Cambodia,
• Building Capacity
within communities to foster a
local culture of innovation
our mission • Creating Collaboration Tools
for social good
is to improve health, safety and • Collaborating with End Users
through a human-centered
sustainable development by: design and development process
• Ensuring Usefulness & Impact
through research and evaluation

4. A nurse checks a child from a nearby rural village
into the main hospital in Mukdahan, Thailand.
InSTEDD was created by Google.org, the
Rockefeller Foundation, TED and others to
catalyze collective action for detection and
response to global public health threats.
who we are We have expanded upon that original vision
into a non-profit organization focused on
using a blend of social and technical
approaches to improve global health, safety
and sustainable development.

5. our Social Responsibility:
Progress can be made in reducing human suffering,
values death, and disease on a local and global level. We believe
we have a responsibility to use all our skills, knowledge
and experience to make a positive impact on global
health and safety.
As an organization, Collaboration:
Collaboration is a driving force in overcoming silos and
we are committed to divisions, allowing different communities and sectors to
guide our work work together effectively to achieve common goals. We
shape our programs and technologies to support and
towards a vision enhance local and global collaboration aimed at achieving
meaningful social impact.
based on shared
values. Agility:
We believe the most effective programs and technologies
are flexible and iterative and are built on joint participation
of the communities they are meant to serve. We work in
incremental and adaptive steps, side by side with our
stakeholders and beneficiaries, to jointly design programs
and technologies that have measurable impact.
In January 2010, InSTEDD participated in the first Bar Camp Yangon (Myanmar). As of
January 2010, this was the largest Bar Camp in history with more than 3000 participants

6. Health workers in rural Thailand test InSTEDD technology.
This team uses the popular tool, GeoChat, primarily for
disease reporting and outbreak response coordination.
InSTEDD designs and develops scalable,
what we do
easy to use, low cost technologies for
social impact. By helping partners enhance
collaboration, share knowledge and improve
information flow, communities can better
deliver critical services to those in need.

7. our approach
InSTEDD supports humanitarian
organizations, local
communities, and government
ministries by lling the
communication gaps that
hinder collaboration. We use a
unique and effective
combination of human-
centered design, software
development, domain expertise
and local leadership.
Touring a lab facility in
Cambodia with the National
We work with governments, Institute of Public Health.
universities, corporations,
international health organizations, NGOs and local communities around the world. We go to the field to listen
and learn about the challenges and opportunities. Where solutions already exist, we integrate them. If another
technology can be adapted to meet the need, we re-purpose it. If a genuine gap is found where no solution
exists and no market pressures are driving the necessary innovation, then we design and develop low cost,
scalable open source tools ourselves.
Our work is guided by these basic principles:
Agile Development Local Capacity Building Open Architecture, Open Source
We work closely with end-users Our local partners participate in Our systems conform to a set of
and stakeholders, creating and the full life cycle of new system architectural principles that allow
adapting software to address the design — rapid prototyping, them to be used as-is or as
most pressing needs from the design, development, quality building blocks for larger
field. As a result, culturally assurance and field support in the solutions. Our tools can be used
appropriate designs that local language, culture and locally or globally in innovative
empower the end-users appear context — thus creating a long- ways as a platform for social and
faster, as do new and productive term asset for the country. humanitarian programs.
uses for the applications.

8. An aerial view of the Mekong River sub-basin
region, a hot zone for infectious disease such
as H1N1, HIV, TB and Malaria. InSTEDD
works throughout the region to use, design
and develop technologies for early detection
and better response to public health threats.
InSTEDD’s innovative approach,
which facilitates collective action by local
partners, is being successfully applied around
where we
the world — from pioneering efforts to
integrate disease surveillance and response
systems in Southeast Asia to implementation
of a nationwide communications system to aid
work
victims of the Haiti earthquake in 2010.
We have worked in over 15 countries,
including Argentina, Bangladesh, Cambodia,
China, Ghana, Haiti, Indonesia, Kenya, Laos,
Mexico, Mozambique, Rwanda, Thailand,
USA, Vietnam, Zimbabwe.

9. our Argentina
Bangladesh
Haiti
Indonesia
Mexico
Mozambique
Thailand
USA
Cambodia Kenya Rwanda Vietnam
projects China Laos Ghana Zimbabwe
Our work is often focused on addressing life-threatening
gaps in communication and knowledge sharing. At the local
InSTEDD’s approach
level our projects have ranged from implementing an
facilitates collective appointment reminder system for HIV patients in Cambodia
action by local partners to supporting maternal child health workers in Mexico in text-
and is being successfully messaging life-saving information to their patients. At the
applied globally. policy level, we are advising organizations like the United
Nations, the World Health Organization, and the U.S. Centers
for Disease Control on the strategic implementation of health
information systems and collaboration technology ventures.
In addition, we design comprehensive research processes to
rigorously evaluate the role of technology in creating a
positive impact worldwide.

10. American Red Cross Watchfire Emergency Response System (EIS)
With a grant from Cisco, we worked with the We worked with the Thomson Reuters Foundation
American Red Cross to develop Watchfire, a tool to provide the backbone that supported agencies
with potential to significantly decrease time using SMS in the relief efforts after the 2010 Haiti
required to mobilize community responders to earthquake. We tested in the UK and Indonesia.
disasters.
US Veterans Administration (VA) Innovation Lab (iLab) Latin America
We consulted the VA on the use of web- In 2011, we launched our second iLab in Buenos
monitoring tools, social media aggregation Aires, Argentina with the goal of building
analysis and collaborative decision support technological capacity for addressing health,
technology to improve the early detection of safety and sustainable development issues in the
disease events. Latin American region.
Electronic Communications for Health Health Informatics Public Private Partnership
Organizations (ECHO) (HIPPP)
We worked with the NYC Department of Health This project focuses on promoting health system
to build ECHO, a tool that improves their ability strengthening within multiple developing
to gather emergency preparedness and countries , including Cambodia, Kenya, Rwanda,
response-related data in the field. Mozambique and Zimbabwe.

11. Bangladesh Rehabilitation Assistance Lao PDR/Thailand Cross Border
Committee (BRAC) Communication
We partnered with BRAC to improve their mobile Health workers on the Lao PDR/Thailand border
health and development programs by increasing the are using InSTEDD tools to improve local
reach of SMS and voice services to all 150 million coordination and cross border communications
citizens of Bangladesh. around disease surveillance and response.
Clinton Health Access Initiative/Cambodia Thai Bureau of Epidemiology (BOE) Influenza
National Malaria Center (CHAI/CNM) Surveillance System
We are working with CHAI/CNM to provide The Thai BOE built upon InSTEDD tools to send
mobile tools to help eliminate malaria through mobile alerts and reminders as part of a
real-time nationwide case reports and anti- nationwide influenza-like illness surveillance
malaria stock level control. system.
Innovation Lab (iLab) Southeast Asia Thai Surveillance and Rapid Response Teams
In 2008, with funding from Google.org, the (SRRTs)
Rockefeller Foundation and others we launched the InSTEDD tools have been used to improve
first iLab located in Phnom Penh, Cambodia to build communication between the SRRTs, village
regional capacity for the use, design and health volunteers, livestock staff, provincial
development of ICT tools to control and prevent health staff, and emergency medical response
disease outbreaks. teams.

12. Touring a hospital facility in Thailand in
order to learn current workflows and
identify opportunities to improve the speed
and accuracy of disease reporting.
InSTEDD supports communities by identifying gaps
in collaboration that can be filled with user-friendly
technologies and services. By working in the field
where the “rubber hits the road”, we join forces with
how we our local partners to create the solutions to their
most challenging problems.
This unique “social-technical” approach achieves
work
fast, scalable, low-cost solutions that are aligned
with local priorities.
The InSTEDD Innovation Labs ensure ongoing,
locally driven improvements to the tools based on
the evolving needs of the communities they serve.
The iLabs play a central role in ensuring positive
social impact beyond the life of a single project.

13. GeoChat Resource Map
GeoChat is a collaboration tool that allows Resource Map helps people track their work,
anyone to chat, report, and get alerts offline resources and results geographically in a
through SMS or online on their computers. collaborative environment.
Mesh4x Riff
Mesh4X is a set of libraries, services and Riff is a tool that helps groups analyze and
applications that allow data to be synchronized visualize multiple streams of information and
across multiple applications, databases and files. collaborate over live data.
Nuntium Seentags
Nuntium is a tool that allows anyone to build Seentags is a service that helps extract
robust and scalable messaging applications. accurate information from text reports.
Pollit Task Me Up
Pollit helps you collect opinions, feedback and Task Me Up helps you collaborate around
status updates from people, wherever they roam. unorganized data to better process information.
Remindem Veeglio
Remindem helps you keep people informed of Veegilo aggregates disease indicator numbers
important things going on in their life and work. from national databases into a common space.
Reporting Wheel Verboice
The Reporting Wheel is a non-electronic device Verboice is a highly customizable application
that simplifies data reporting for the most remote that empowers users and developers to build
workers, including those with literacy challenges. their own interactive voice response systems.
Based on years of experience around the world,
we have created a suite of tools and services. All
of our tools can used individually or integrated
our
together as building blocks for larger solutions.
InSTEDD technologies meet or exceed the relevant
standards for their domain and allow the reliable
and secure sharing of data with other systems.
tools All of these technologies are open source and
freely available for anyone wanting to use them.
Each of these tools can be tailored to individual
needs and integrated with other tools. We are
actively engaged with our users and continue to
evolve and scale the tool capabilities in order to
maximize positive social impact.

14. Three young girls play in the
courtyard of a hospital outside
Phnom Penh, Cambodia, while
their parents receive treatment.

16. The iLab Southeast Asia team works
with a community in Cambodia to
test tools developed for improving
malaria control and prevention.
InSTEDD’s Innovation Labs build local
capacity for designing and developing
our
technologies for social good. Each iLab
promotes cross-sector collaborations that
bring people together to explore solutions
to regional health, safety and development
iLabs problems. By working collaboratively and
across disciplines to create a positive
impact, the iLabs are promising social
enterprises.

17. iLab
Southeast Asia
iLab
Latin America
InSTEDD iLabs act as enabling environments for technology
innovation transfer and collaboration between software developers,
governments, NGOs, universities, private sector companies,
labs local communities and experts from a variety of disciplines.
Our approach is a unique blend iLab Southeast Asia iLab Latin America
of the social and technological In 2008, InSTEDD launched the The iLab Latin America, our
first iLab, located in Phnom Penh, second iLab founded in 2011 and
development spheres, which
Cambodia, with the goal of located in Buenos Aires,
have traditionally worked on
building technological capacity for Argentina, is the result of a
problem solving in isolation from addressing health, safety and partnership between InSTEDD
each other. The nations, developmental issues in the and Manas, a Buenos Aires-
communities, and local Mekong Basin. based software development and
organizations we assist know consulting firm.
best what their challenges and
needs are, and we in turn count KNOWLEDGE SKILLS LEADERSHIP
on their knowledge and
leadership to help develop
solutions that address the Representative projects include Our Latin America team is helping
unique needs of each working closely with Cambodia NGOs, governments, social
context. The iLab strategy Communicable Disease Control entrepreneurs and other
focuses on a combination of to strengthen the agency’s organizations in the region design
user-centered design, agile internal communication by using and use collaboration technology
InSTEDD’s technology and tools to better deliver critical
software development
assisting the National Center for services to vulnerable
techniques, and creative cross-
HIV/AIDS, Dermatology and STD populations, while building and
disciplinary collaboration. (NCHADS) to develop an optimizing their technological
appointment reminder system as capacities to support their
an extension to their current humanitarian work.
patient information system.

18. InSTEDD’s network of strategic partners
include community groups, government
agencies, leading universities, private sector
companies, and humanitarian organizations.
our network Our interdisciplinary team of public health
experts, scientists, and software engineers
works closely with leading consultants and
strategic partners in Asia, Africa, Europe and
the Americas to develop solutions to health,
safety and development problems.

19. Port-au-Prince was catastrophically affected by the
January 2010 earthquake. Countless structures were
damaged and over 230,000 people were killed.
The EIS service was part of an ecosystem of organizations
and tools revolving around mobile services provided through
the ‘4636’ short code. EIS allowed people in Haiti to report
project
problems (missing persons, shelter, food issues) over SMS
and to get accurate information by neighborhood.
InSTEDD’s Nuntium message hub had direct connections to
profile Haitian telecommunications companies, through which
incoming aid requests were received in Haitian Creole,
routed to Riff/EIS for analysis, shared with other
organizations to translate, tag, geocode, visualize and
dispatch.
Emergency Information
The Haitian government worked together with other NGOs
System (EIS) to send information messages to the population to help
cope with subsequent threats and accelerate their recovery.
Port-au-Prince, Haiti We worked on the airfield in Port au Prince helping with the
setup and use of the technologies and remained for the
duration of the Search and Rescue phase. In addition, we
received a US State Department letter of gratitude for our
work with the UN Search and Rescue Dispatch Center.

20. A father holds his
sick childʼs IV bag
up as they receive
treatment at a local
health center.
While technologies developed today may meet
current needs, it is impossible to accurately
predict the needs of the future. In order to
ensure that impact is sustained long term,
having strong local capacity to develop the next
wave of solutions is critical. The people within
our impact the communities we serve best understand the
challenges and why they occur, therefore, are
the best ones to lead the process of designing
and implementing a solution. With the support
of technology, those in need can be better
connected to valuable resources and important
contacts which helps those in the field do their
work more effectively.

21. Millennium Development Goals 4, 5 & 6
strategy Reduce Child Mortality | Improve Maternal Health | Combat Major Diseases
Achieving the MDGs requires local and international collaboration. We help
areas partners accelerate and measure progress towards achieving the MDGs by
supporting existing procedures and protocols recommended by the WHO as
well as explore new opportunities that tap into the emergent power of mobile
Through a human-centered technology.
process of software
➡ Mobile technology and medical record systems integration to
development, community support HIV worker and patient communication
leadership and on-the-job ➡ Design and roll out of national Malaria elimination applications using
mobile phones
training, InSTEDD uses a ➡ Platform of free and open source tools that can easily, quickly and
“social-technical” approach cheaply be extended to implement new applications and workflows at
to develop solutions that national scale
support health, safety and
Community Resilience
sustainable development. Communities and the agencies that support their wellbeing regularly suffer due
to lack of information and coordination. We improve community resilience by
using context appropriate collaboration tools that improve internal and external
communication.
➡ Mobile based alerts & reminders for health workers and
patients
➡ Database synchronization software to support information
sharing
➡ Mobile integration of health record systems
➡ Disaster and post-conflict response tools built on top of
collaboration and machine-based analytics software
Early Warning and Response
The most effective way to deal with emerging threats is through a rapid early
warning and early response system. We work with field workers and decision
makers throughout the health information hierarchy to help them share
information and quickly coordinate responses.
➡ Disease surveillance and rapid response team coordination
➡ Field epidemiology tools for disease outbreak analysis
➡ Web-monitoring tools, social media aggregation analysis and
collaborative decision support technology to improve early
detection of disease events
Local Capacity Building
By listening to our users and incorporating their input, we ensure the cultural
appropriateness and the sustainability of our products. We work with local
partners throughout the full life cycle of new system design — rapid
prototyping, design, development, quality assurance and field support in the
local language, culture and context — thus creating a long-term asset for the
country.
➡ Innovation Labs in Southeast Asia and Latin America
➡ Public-private partnerships to promote health system
strengthening within multiple developing countries
➡ Sponsorship & participation in local events such as TEDx, Bar
Camps and Foo Camps

23. No two places, problems, or cultures are exactly
alike. Our goal is to find a solution that is
efficient, effective and appropriate for each
situation.
get We believe that everything can be built in smaller,
useful parts, delivering value in weeks and not
years.
involved Whether you need help refining your idea, doing
user-centered field design, defining a new
architecture, or building software, our experience
can help you achieve your goals.
Contact us at info@instedd.org
for more information.

24. www.instedd.org
b Innovative Support to Emergencies
iLab Diseases and Disasters
América Latina
Boris Krygel
Gerente de Programas Boris Krygel
Gerente de Programas
+54 (911) 5701 7159
ilabamericalatina.org 104
boris@instedd.org Suite
480 S California Ave, +54 (911) 5701
+1-650-326-5000 7159 @instedd
Bartolomé Cruz 1818, 1°
boris.krygel 94306, USA
Palo Alto, CA boris@instedd.org
info@instedd.org facebook.com/instedd
Vicente López, B1638BHR boris.krygel
Buenos Aires, Argentina