Microsoft Services Case Study Infographic

1. • Migration to cloud productivity
including email through Office 365
deployment at head office
• Build and delivery of
160 Surface Pro devices
• Risk assessments on new infrastructure
rollout for 14 service centres
• Continuous improvement plan in line
with regulatory and NSW compliance
regulations
• Staff training on new devices
• New public service portal/kiosk so
that customers can come in and get
things done quickly
Service NSW upgrades to
ANYTIME, ANYWHERE, ANY DEVICE
connected government
...but wanted a
single entity with
integrated
in-person,
internet, and
phone options
To accomplish this
they partnered with
As a result of new cloud and
mobile accessibility, customer
satisfaction scores jumped to
Service NSW has cut its
support budget by
had 300shop fronts, 500
websites, and 8000
phone numbers to provide
citizen services...
Find out how Microsoft Services can help you provide
more collaboration and flexibility in your office
Microsoft
Enterprise Services
The government of New South Wales
4.8 out of 5
90%
6 weeks
Microsoft Services
helped Service
NSW complete the
following:
“The drivers were
around collaboration,
productivity, and
having email and
other office
applications available
on mobile devices. We
wanted to maximize
the flexibility of the
office.”
- Jacqui McPherson
CIO, Service NSW